Im sorry to hear the experience you guys had and Im surprised that this place has changed. When my children and I stayed at this place it was great and they helped me so much to get on my feet. I worked while living here and when I left they helped me and my children so much to relocate to our house. This is not a Long term place to live this is temporary to help you get on your feet and they give you enough time as long as you want to help yourself.

This is a really good place to help those people that are homeless. They care and they listen. The only thing is you can only stay for a short period of time. But I dont regret it. I was living in this shelter and they helped me alot with my kids. I will never forget the help they did for me and my family. I love this place. God bless them.

Awsome place

I scheduled a couch pickup months ago and when they came to get the couch they informed me they couldn’t take it because it was used. No point in donating a perfectly good couch when a charity won’t take anything less than brand new.

The person below is not lying about the food they feed you here. Only one hot meal a day. Many mothers and children have got sick off the food given. All though the front entrance looks very nice the living conditions are poor. Some time you don’t even get a crib for your child. Holes in the walls in the bathroom. The staff & case workers treat you very poorly. The vents in the bathroom are filled with dirt. The door are broken to the restroom. So you can’t even have privacy. Mold growing in the showers. The city should take a look into this shelter. Someone was also fired from asluting someone kid. If you are ever helped here please be careful & be prepared for the worst. Do not leave your children alone. They do not care. New York shelter are better then this.

I called this place a few days ago to try and help a person that is terminally ill and is homeless. The person that answered the phone was really abrupt with me and said its too late now Theres nothing I can do even though I explained the situation there was no emotion no caring whatsoever! Dont work at a place that supposivly cares about people then. I was in complete shock. I left my number and no one ever called me back. This poor woman is still on the streets and sleeping on a porch with stage 4 cancer. Shame on you people! And you CARE about people !!! NOT

Extremely upset!!!! Three weeks ago I called for a donation pick up! You scheduled me 3 weeks out! I was on edge because the bad weather today, my house is sold and everything needs to be out! I called this morning to confirm the pick up-- just because of the bad weather! I was told yes- my pick up would be between 11 and 3 this afternoon. So it is now 7:42 P.M and no pick up!!! I wasted a whole day!!!!! You could have at least called and cancelled! Thanks for nothing! Now I have to figure out what to a with A LOT OF BOXES AND BAGS FULL OF STUFF!!! I might end up putting it on the curb for trash!!! What a shame---

It was worst to be in this shelter. Is the worst experience I ever had in my life. I lost so much weight. I got so sick. I had rather had been in the streets. The food was horrible. Raw uncook meals. Old expired bread & everything they had. Is was a nightmare. an ex convict said the food was worst than what she had in prison. The staff verbally abuses everyone. They talk down on even teenagers. They have no respect. Not even for the children. The head is as evil as her staff. She never believe the homeless. She believes the staff. They all look like they use substances. That place needs to get investigated. My personal experience I was throne by a 300 pound staff. Im only 115. She was choking me,. I made a report even with the local police & no one did anything. I had bruises & marks & the cops where called. But their was no arrest. Why is that is my question if I had enough evidence. All I was told to go to court & press charges. The staff should have random drug screening Also they all need to get investigated. These people get fundingsv they dont give fundinggs to who needs it. The donations are not giving to the children or the moms. These places is to help so start doing your job right. I might not know how to write or spell but Im sure someone will understand the abusive shelters moms & their children has to live in. It is so sad. This need to get fix.