The agency closed before I arrived. I tried calling all day and couldn’t reach anyone. Tried calling throughout the the week, nothing. I never picked up the car and got charged. They’re not providing a refund. Communication is terrible. I’ve never reached someone after many calls.

If I could give a zero I would. They took full advantage of my son. They didnt give him any options at the airport pick up, told him not fill the car when he returns it, and then told him he was signing for a hold on his card. They then charged him over $800 for all kinds of fees on top of what he paid for the rental in his vacation package. Which is money he couldnt afford to spend during this covid crisis. Shame on them for taking advantage of people. When I called to ask about all these charges I was told well he signed the contract and its a legal document But they are not held accountable for misrepresentation. I would never use or recommend this company. They have no sense of ethics and preyed on young man who just wanted to visit a friend and ended up being frauded out of his entire savings.

Counter person couldnt help me with anything

0 Star experience. Due to the Covid-19 Pandemic, my state DMV still hadnt issued me a new ID. The temp license I was given was also expired. When I brought my old ID, Passport and the DMV license information website that showed I had an active license through the State of Minnesota, the woman at the counter stated that I needed a printed out valid license. When I asked for her manager she made a 3 minute call and gave a random date that stated it was expired. I pleaded with her to pull up the DMV website to see it was active and she grew very condescending and showed no service or empathy. She was extremely rude and refused to do anything else and said that she had other people to help (one person JUST showed up to the counter). I would be embarassed if this woman worked under me in customer service. She was working the counter on Saturday October 24. I will never consider renting from a company that didnt come up with a solution to a simple problem created by the pandemic.