Great place to service your car!Pull in and you are immediately attended by a staff member. You are constantly updated throughout the process while waiting. They offer a shuttle to your house if you would prefer to wait at home. If you choose to wait there, you will be impressed with the facility. There are complimentary coffee and latte machines you can use. The bathrooms are very clean. The waiting area is spacious. They will wash your car ok the outside at the end and they do a good job.

I had such an amazing time dealing Matt and Marissa. I had been struggling to find a car within my price range and other dealerships I had been to were not helpful at all. Marissa got me all the features I was looking for within my price range. It was such an easy and stress free experience. I would definitely refer anyone here to deal with them.

Since day 1, my experience with Toyota has been Amazing! From the salesman, loan officer,service team. Everyone had been so professional, courteous, and knowledgeable . They keep me informed about my vehicle.

I had the pleasure of working with Alex and Andrew. Both were awesome, very up front with me helped me get exactly what I wanted. They also take the time to make a personal connection while we were waiting on paperwork. I highly recommend this dealership to anyone in the area or even out of state like me!!

The Bennett team for service is right on target. From the welcome guys to the front desk service folks, to service, from car wash to delivery. Great job every time.

Had my wife’s 2010 Prius serviced today at Bennett Toyota Allentown. I was well taken care of by Dean Westwood, a very competent Service Consultant and a very personable guy.I look forward to my next service appointment at Bennett Toyota Allentown.I am very pleased with this dealership.I suggest you consider Bennett Toyota Allentown for vehicle service or if you are considering a new or preowned car, truck, or SUV.

In and out quickly. Was not pressured into any service, in fact, the service I had scheduled wasnt due and I was told immediately. I was able to get what was due completed and was done in less than an hour. Good customer service.

I have been coming to this dealership for a few years now and have had nothing but great experiences. This weekend I purchased a new vehicle, and everyone was wonderful- especially Chris! He makes himself so accessible, and his attention to detail is outstanding! Thank you!

My wife was out of state and our car broke down. A nice gentleman who happened to be a tech named Travis at Bennett not only tried to help my wife, but he and his friend waited HOURS until our tow arrived. He arranged for Bennett to look at our car after the weekend. Glen in service was also AMAZING and helpful; they diagnosed our car and even though we decided to tow it back to NY, they helped load it on to the flatbed. Noe, the manager also was helpful as he tried his best to give us a good deal on one of his only two camrys in stock. If you live nearby, this is your ONLY CHOICE for a dealer with values, customer service, integrity and downright friendliness. A+++++++++ ONE MILLION PERCENT RECOMMEND THIS DEALERSHIP.

I have a very bad experience with service dept. I got a call from the dealership that some recall works need to be done on my 2005 Sienna. This vehicle is amazing to me. No major issues for last 16 years, 160K miles. Thanks to Toyota!!! For making such reliable vehicles.Because of the nature of recall (shift lock and spare tire safety recall) I had to go to the dealership. Since they called me, I went to this dealership for the service and that was a big mistake. After a week I noticed some smell in my garage but not sure what it was and 4 days ago I noticed oil like thing dripping above the spare tire.I thought it may be extra grease or lubricant at the spot of the spare tire that must be left and not a serious issue. Yesterday, I had to use my van I noticed Air conditioning is not working, so I went to the nearest garage and they checked the same spot where the oil like substance was dripping and they said it was Freon that leaked and is the reason AC is not working.I mentioned that I recently got the spare tire work and it was working fine before that. he told me something must have happened while repairing the spare tire and now I have to get this fixed and spend 100s of dollars on my old car.Stay away from this dealership service department, I am all for Toyota but will never go to this dealership ever again. It is my bad luck that I got the call form this dealership for the recall service I wish I should have gone somewhere else to get it fixed.

Was very pleased to buy a truck at the Bennett dealership. It was very quick in and out in record time for a dealer. Had pleasant time going on test drive and looking over the truckThanks again Joel

I love Bennett Toyota! Marissa is an awesome sales person 1,2,3 and I got my new 2021 Highlander. Amazing price and great customer service!! Thank you Marissa!

Totally organized, fast service and all members of this team were very pleasant and helpful. This experience was very refreshing I will definitely return for service and in the future for sales.

Walked into Bennett yesterday for an oil change for my Corolla and walked out with 2021 Toyota RAV4. Our salesperson, Marissa, was amazing during the process, giving us all of our options with amazing customer service. The entire staff is very friendly and so accommodating. Beautiful dealership as well. My fiancé and I are so blessed to have a family vehicle for our baby boy due in October 2021. Highly recommend Bennett Toyota and definitely ask for Marissa!

Service was perfect! And the Detailing was better than I could have imagined!

I had the pleasure of working with Marissa Tavarez. She was great and was able to get me a much better deal than I could find anywhere else. I highly recommend her services.

This was literally the best car buying experience in my life. Joe Colon was so helpful in both helping us find a car, and getting us great financing. There was no pushiness, which we all know is super rare when buying a car. Definitely our go-to dealer now!

The service dept is great, especially Dean. Dean in the service dept is really down to earth and helpful and you can tell he likes his job. The sales team may help you get your car but the service team helps you keep it and potentially helps you come back for more business there.

Awesome experience, best car purchase I have made. Found something online I liked asked for info. Was contacted and drove out the same day to test drive a particular vehicle I was looking for. The sales man Pablo was nice and very accommodating even coming in on his day off to finalize the sale because it was what worked best for us. Even after the sale in our way home we realized my wife left her I.D there. Pablo took time again out of his day to drive and meet me half way to drop it off so we didn’t have to drive a hour back to the dealer.

Outstanding service, as always. I was kept apprised during my entire service visit and my advisors were awesome and absolutely professional in all of our interactions.

I started taking my vehicles to Bennett, soon after my first Toyota purchase in 09 (from a different dealership), and never looked back. Dean, Kurt, Danielle, and the rest of the Service Dept. are simply awesome. Theyve always looked out for my wife and I, and NEVER pressured us into any service/repair. I trust them so much that I once called them for a 2nd opinion, when I was at a Toyota Service center while traveling through a different state!I recently bought a 2021 4Runner to replace my 09 Tacoma, and it was the single most enjoyable car purchasing experience that Ive ever had. Josh was a great Product Specialist to deal with. He understood what I wanted to do with the vehicle, and offered his advice/opinion on what my best options were...all without coming off as pushy. Just like the Service Dept., I felt that he was looking out for me, with regard to making sure that I purchased a vehicle that would satisfy my end-goals/needs. Josh and Andrew got me the vehicle I wanted, at the price I needed, and squared away as quickly as possible.Toyota quality is legendary and verifiable, but Bennett Toyota is one of the main reasons why my wife and I are loyal Toyota owners, and will continue to be for the foreseeable future.

My first time here. It was an awesome experience. I had a 12:00 appointment on a Saturday and i showed up at about 11:15AM and they took my car in with no problem. Waited about 45 minutes for tire rotation and fluid refills and they came to get me when they were all finished. Got my car back with protective plastic on the seats, shifter, steering wheel and the floor. Super awesome that they took such good care of my Highlander. I would have liked to look at a Corolla Apex while I was there but they did not have any in their inventory so I didn’t get complete satisfaction during my visit but overall an awesome experience. Thanks Bennett Toyota.

Thank you Danielle, Jim (especially) and affected team for your INCREDIBLE patience!! Your professionalism is very much appreciated and definitely does not go unnoticed. Thank you for all you have done and continue to do again!!

Today, I had a great experience with Toyota Bennett Service. I normally go to a different service place of Toyota, but I will now on go here for service. The team truly helped me out in understanding my maintenance plan for me 2020 Toyota Camry SE and gave me a free car wash. Thank you guys and hope to see you soon.

From buying cars to service, top to bottom their service is top notch. As long as they take care of my needs, they’ll have a loyal customer for life. Thank you to the entire team for being you!Update June 2021: Just purchased a new car, and this rating still stands. They got me the deal I wanted and were professional and friendly from start to finish. Marissa Tavares was very helpful in getting me the deal I needed and Andrew Perez walked me through the process. 5 stars all around.

I have leased over a dozen cars from Bennett Toyota in the past 20years and they are the best people to deal with and will always be helpful. There service dept, and salesman are the best

Bennett service Reps. are courteous and friendly. Great service manager if you need additional help.

Prompt, courteous, and professional service. Bennets Service Department on Lehigh St. is the best. Yep.

This was the first time visiting Toyota Bennett and I would definetely recommend it. from the time I made the appointment, I spoke with Patty she was super efficient and very nice then I got there and the customer service got even better with Dean, he was very nice and funny with my children he explained to me the issues with my car and fixed it right away. Super fast and convenient. I will definetely bring my car for service again. (When need it)

Really useless service department, dont care about your money or time. Will never buy anything from bennet toyota ever again, and neither should you. Find a dealership a little further away/under different management if you really want a new toyota.

The service was quick, courteous and to my satisfaction. The communication was also very good. There were no surprises.

Kirk was polite and understanding of our needs for RAV. Thank you.

Marissa Tavarez is a great Toyota Product Specialist and excellent customer service ambassador for the Bennett Organization. Marissa made the entire vehicle purchase experience very enjoyable, fun and informative.

Service department is always friendly, efficient, and always provides an update when servicing your car. A great dealership that is dependable and reliable!

Highly recommended! Chris Fiorot assisted me to lease a car. He helped me through all the stages. Bennett Toyota is one of the best!

Excellent customer service, Jose Rivera at sales department was very helpful

Worked with Pablo..he was honest, kind and we got a great deal we all felt comfortable with! My son loves his new Truck!

Marissa Tavarez Wonderful at her job—she’s able to immediately make people feel safe and knows how to connect with her buyers. Our family intends to work with her as often as possible :)

Very efficient service and customer service. Will continue to use them for servicing my vehicle.

Bennett Toyota always provides the best quality care and service for their customers. The folks that work at Bennett Toyota are knowledgeable about the vehicles they sell and service. These folks take their time to explain your services and what is necessary to be done now and what you might need done in the future for the care of your vehicle. I’ve been to other automotive retailers for my vehicles and have never received even close to the quality of service that this lovely team of folks provide. I trust them completely. They are rockstars and I will continue to service and buy my vehicles with Bennett Toyota!

Always great, friendly service. Have been coming here for years. No matter where else I’ve been I always come back to Bennett.

Wow this was a real pleasure and hassle free to work with Bennett Toyota and their staff. Kathleen Kasprzyk and Alex Lascala were extremely helpful and very responsive throughout the made the process of buying a new car as easiest possible

Chris Fiorot at Bennett Toyota was knowledgeable and extremely friendly. He told us everything we needed to know about the Highlander, but untimely let the car speak for itself and was not pushy. This made both my wife and I feel very comfortable when purchasing our Highlander. Would definitely recommend both Bennett Toyota and Chris for any future automobile purchases.

A couple months ago, I was looking deeply into purchasing a new Toyota Tacoma and was searching multiple Dealers within a 50 mile radius for something to my liking. After multiple visits and correspondence between these dealers, I ultimately went with Bennett Toyota. The salesman, Chris, that was I dealing with was very courteous and was the only person from multiple dealers that worked with me from the initial process of looking (and very quickly met my needs, I might add) to the end point of purchasing the vehicle I now have. Everything was as simple and painless as possible and that’s something you can rarely find these days in regards to vehicle purchase. I would heavily recommend Bennett and Chris if you’re looking for a vehicle and a easy buying process.

I am very satisfied customer they took care of the problem Dan was very helpful appreciate it I truly recommend it have a good day keep up the good work

My husband and I went to Bennett toyota yesterday. In hopes to get my husband a truck which we thought wasnt possible price wise. When we got there we worked with humberto Esquivel. Humberto asked what were we interested in and what we would be comfortable spending and gave us a few options. He is very professional and so easy to talk to and such a nice guy. When we decided on a truck we like we went in to talk numbers. Humberto said he would take care of us and we gave him the number we were comfortable spending. He made it happen!!! We are so happy we went to Bennett toyota! If you ever need a new car or want lease a car or truck go to bennett toyota and ask for Humberto Esquivel and you will be so happy you did !!

I have to say Kathleen from sales was outstanding. Employees like her that truly cares about customers is what will keep people coming back. I was not very happy went I left the dealership emailed her in regards to my experience. I had purchased a vehicle at the same location 5 years prior and was happy with the service. When I returned 5 years later the experience was different until I spoke with Kathleen she was very understanding of why I was unhappy and went above and beyond to help me. I am very happy with my purchase and her service. I also have to say the finance manager Mr. Perez was very nice and knowledgeable as well. The sales agent who went over the information about vehicles accessories was not very knowledgeable he advice me to use YouTube which I thought was odd he stated ill get more information. My overall experience with Kathleen and the Mr. Perez i can not thank enough for thier genuine time and patience they provided. Kudos to both of them. Thank you

I have never experienced anything like Bennett’s dealership. They are truly awesome. Todd, the salesman I worked with and purchased 3 cars from to the Body shop and most recently the service department. Would highly recommend Todd if you’re looking to purchase a vehicle. He is a genuine person that does what he says and continues after you drive off the lot.

At Bennett’s I feel at home.. they always take good care of me and help me get the right car. Always an easy process to buy a car from Bennett’s.. a very large selection of vehicles to choose from.. go to Bennett’s Toyota for your next vehicle purchase I’m sure you will not be disappointed...

This guy Joe Colon took the time to make it happen I’m very thankful for his time and help getting me my first truck which I really love. He was straight forward got to business and very friendly. Ladies and gentlemen if you need to see a sales man go for joe colon you wouldn’t regret it.

Great products and excellent service! I wouldnt take my vehicle anywhere else.

Marissa is the best that bennett Toyota has in regards to selling cars!!!I wouldnt have my beautiful Rav 4 if it wasnt for her!Thank you Marissa Tavarez !!Your awesome !!Highly recommended!

Excellent service.......positive people caring about you and your vehicle, friendly and clean waiting area, efficient use of time management........keep up the great job.

Always go to do maintenance and its a pleasure to be there, as a customer Im totally satisfied

Easy access. Received immediately. Customer service was courteous and helpful. Reasonable wait time. Accommodating waiting area. Good experience!

Chris was great to work with!!! This was my first big vehicle purchase so I was a little nervous but he made the experience calm and easy going. He did not pressure me whatsoever to purchase a car and allowed me to go my speed and take my time. He was available whenever I texted him and came in to finalize the purchase of my car ON HIS DAY OFF! Now that’s commitment. Another plus is he’s very personable and has a great sense of humor. He made me feel like I was dealing with just another person and not a salesman. Huge plus. The dealership is fantastic, great staff, nice manager and the finance manager, Alex, was a pleasure to work with. An outstanding experience and will definitely recommended!! Couldn’t be happier with Bennett Toyota!!

Always professional and prompt on service

They were great in haggling with me on price but lost me when they offered me a “free” detailing of my car before I picked it up. They scratched the windshield and by the time I could determine it was scratches and not streaks from poor cleaner they refused even though the damage came after I signed the paperwork from them. Poor customer service and they are way too aggressive with the dealership manipulation tactics.

Just bought a car with Marissa!! She was the sweetest and was so helpful with getting a great deal 10/10 recommend :)

Just purchased a 2021 Toyota Highlander through Bennett Toyota. My salesman Chris was honest, thorough and the all around best salesman I have ever dealt with! The entire deal was smooth and all documents and the vehicle were ready when I arrived! Highly recommend Chris and Bennett Toyota!

Recently bought a vehicle at Bennett Toyota. I could not be more satisfied. Salesperson, Todd Fritz was very knowledgeable, patient, informative and all around, very helpful. Likewise, the rest of the staff were equally helpful. In short, an exceptional experience. I would not hesitate to buy another car from them and strongly recommend them.

I hope this review organically helps someone, as we all know how stressful it is to deal with car dealers. Do you want to know why I have purchased two vehicles from this place this year? Very simple ... there’s a specific individual who works there and is not looking to make a sale as his solely purpose ... his main goal is to create a consolidated long-term relationship that will enable you to trust someone when purchasing a vehicle. His name is Humberto Esquivel, better known as “Toyota Guy”.Keep up the good work, finding Top Performers who are empowered to achieve high standards, Bennet Toyota.

Had my 2020 XSE RAV 4 HYBRID serviced this week. The staff is always very friendly and amazing. Their customer service is great!!! Danielle was wonderful!!! Best place in the Lehigh Valley

Bennett Toyota of Allentown is the best dealership I’ve dealt with so far! Kathleen Kasprzyk did an excellent job ensuring our out-of-state vehicle purchase went as smooth as possible; without her, this purchase wouldn’t have happened. Chad Batchelor was upfront and down-to-earth product specialist -the delivery of our 2019 Sequoia was beyond our expectations -thank you! This excellent customer continued through their financing department! Dusan Thomas was able to get us the best rate possible (even bested our federal credit union’s APR and terms) and to include a great deal with an extended warranty. We highly recommend Bennett Toyota of Allentown. This dealership set the bar in transparency, honesty, and customer service!

I was very happy with the staff at Toyota, they are very polite and took time to explain everything they did to my car. I will continue to go there when I need work done on my car. I didn’t wait to long, so I say to go there for great car service.

I want to like Bennett, I really do. Svc Mgr Jim is terrific and takes his job seriously. But this last 15k-mi Warranty CheckUp - yikes. The Service Technician called the wrong number to notify me/us when they were done. So I/we never got that message and I ended up sitting in their Waiting Area some 3+ hours waiting for our 2020 RAV4. When they finally found me and provided me with the (No Cost) invoice/paperwork, I did some quick math using the details on the receipt; they spent a TOTAL of 24-minutes on this review/check-up. I just wonder; how much can anyone get done in 24-min and how thorough a job could they have executed? So glad I shot an entire afternoon waiting on a 24-min Service Call. :o(

I’ve purchased two cars from Bennett, the service is outstanding, they are professional and courteous.

Very happy with the service.Needed a little something done with the tire, they explained everything. Wait was very minimal. Great staff. Satisfied customer..

Always above and beyond in service and trying to make you feel like family

Bennett handled a recall on my Toyota Sienna. They told me when the car will be ready and it was they delivered by that time. One of the most important values (other than fixing the problem correctly the first time) is to be true to your word. Thank you Bennett.

Excellent service and cleanliness. Confident in high quality and value service received everytime.

Excellent experience. Drove the new Supra. Salesman was knowledgeable and very professional.

I was very happy with the buying experience at Bennett. I walked in knowing exactly what I wanted, and how much I was willing to pay. I got the deal I wanted without any BS or hassle. I would highly recommend Bennett without hesitation.

The Bennett Toyota Service team offers outstanding customer service. While my Tacoma was in for two recalls, I was kept up-to-date on my vehicles status and the whole experience was exceptional. From vehicle drop-off to concierge pick-up, I was treated as a valued customer.

Great place!!! Got me in a days notice when id have to wait 2 weeks for a appointment at Koch

I also would like thanks Joe Colon for making this process smooth. He make sure that we got everything we were looking on our new vehicle. I highly recommend Joe to anyone. Thank you Joe from me and my wife.

Great experience! Hassle free. Easy process. Purchased a new Toyota Supra and the whole team was a big help from Kathleen in internet sales to Nick in sales to the manager Nardo. I appreciate the service!

Great experience. They were super busy and got my service done in a quick and efficient manner. The customer service was excellent as well.

Was helping my aunt buy her first car and choose Bennett Toyota since we found the perfect car at the perfect price. James the initial salesman was awesome and very accommodating, he made the initial part of the experience very good however once we got to the finance person things hit rock bottom. It was nice of James to get someone who spoke Spanish to do the financing since it would make things easier for my aunt however the inconvenience turned into an awkward very uncomfortable experience for all. I forget the name of the young Spanish gentleman with glasses but when we went to sign the paperwork we had advised that we were opting out of any extras such as maintenance plans or GAP insurance given that we were basically putting in 60% of the price in cash and would pay off by the end of the year. His attitude was horrific after that basically throwing papers our way without really explaining anything or pointing out where to sign and had a very bad attitude as if he wanted us to sign quickly and basically F’k off. In all my years in buying cars never have I ever been treated in such a way, to say that it was awkward is an understatement. He even counted the cash down payment we gave him wrong and took us back in to recount finding that he was the one that made the error. I have several family members and friend including myself in the market to buy a few cars and I really can’t see myself recommending this place. For anyone looking to buy a car maybe head somewhere else, Lehigh valley Honda, Hyundai, Acura have always been nice to me and perhaps I should have gone there. Lesson learned

Very easy to deal with.

I highly recommend Bennett Toyota, I bought a 2020 AWD Toyota Camry and the car is everything I could ask for! I had Chris Fiorot helping me along the way to get approved so, if you need help in finding a car, he is the one to go to! Within all the pickiness of wanting the perfect car, and not having credit established he helped me make the dream come true, along with Kathleen and the Finance team!

I have a great service female manager here and it really makes my experience better. I’m not sure how the others are but I’m sure they are goodNever have unnecessary work suggested to me for my car!!

Displeased with the level of service at this dealerships service department. People have been rude and not helpful or understanding. I have a defective “sticky” dashboard which they should be replacing. The dashboard is to be replaced if the dealership declares it to be sticky. They state it’s not sticky. Their definition of sticky apparently is different than mine. Your hand sticks just by touching my dashboard. Getting an appointment is difficult since they won’t repair this on Saturday’s and they don’t have loaner cars. I’m looking at replacing my car in a short while. I won’t be purchasing through this dealership and it won’t be a Toyota if they don’t come through on this defect.

Bought a 2019 Rav 4 last January and a 2021 Tundra this January from Bennett Toyota. Mike M was our sales rep who has gone above and beyond for us. I highly recommend this dealership.

I liked the orderly fashioned Bennett Toyota designed the service procedures as soon as you pulled in the entrance bay area. I took one star back because the service rep gave me someone elses car keys. This is one area they can improve.

My 2007 honda civic car had broken down the day before while on my way to visit my folks. I needed a new vehicle very suddenly and got a generous deal on what I would consider an ideal step up; a 2017 honda civic they had in used. It was a quick process and everyone was very patient and helpful. There was still that weird feeling that things were going a bit too quickly, as I had planned to look at a few other options I had lined up, but I ended up being very happy with what I chose.

This was the best experience I have ever had at a car dealership. Nardo and Andrew handled everything quickly and professionally. They were able to answer all of my questions on the spot. I will certainly recommend Bennett Toyota to anybody that asks. Thank you for a good experience.

Danielle was excellent, as always. The service department did everything I asked and at a reasonable price. I will continue to bring my Toyota RAV4 here for service.

Great communication and great service on a recall.

When I made an appointment, I said to change the brakes. I never said that I had to change the oil. Their staff directly changed the oil I just changed a month ago without confirming with me! It’s hard to believe that they should be able to see that my oil is the same as the new one. Ironically, it was the oil that their shop helped me change a month ago! I chose Toyota because of their professionalism. Obviously, there was a problem with the communication between the front desk and the maintenance staff, which made me spend an extra time.

Always find the parts I need,Im in a bind

Humberto Esquivel was my salesperson. He did a tremendous job getting my deal done. He was very responsive, followed up frequently and made sure all my questions were answered. I love my new 4runner! I would highly recommend Humberto and Bennett Toyota.

Excellent Customer Service!!! Everything went fast and smooth. Manoj is my product specialist. Straight forward and fast responses. Price is fair. Contacted them Sunday. On Monday, I was able to go pick up the car and sign the paperwork. They willing to work with you. Even Andrew the financial manager is pleasant to work with. Highly Recommended!!!!

When you have Bennett Toyota do your car repair, you know your are safe

Service at Bennett continues to amaze.They treat every car like their own and are honest when it comes to services & repairs. I trust their judgements and are always punctual in keeping the owner in the loop. Theyve definitely changed the perspective on dealerships for servicing.

Bennett Toyota has been my dealership and service center since 2012. I have purchased several new Prius vehicles, all of which I loved driving. Both sales and service departments are consistently reliable and customer centered. Even during Covid they have served their clients well. I shopped around before I found the right dealership and I couldn’t be more pleased to have chosen Bennett Toyota on Lehigh Street in Allentown, PA.

Before taking delivery of the used car I bought, Bennett removed the locking lug nuts, and owners manual. Waited 2 hours to get with finance guy. Terrible buying experience!

Very smooth sale n finance. Sales person n finance were very customer oriented. What more could you ask for in buying a vehicle other then getting it free. LOL

Bennett Toyota was fantastic! I live in NJ and will most definitely be shopping from them again. I want to say thanks to Mike(sales), Chad, Mike (finance). Everything was spectacular. Super easy to work with, friendly, and they don’t push products on you like dealers in NJ. They are straight shooters. Seriously, thanks for everything guys! Look no further and shop at Bennett Toyota for a great, relaxing, stress free experience! I look forward to working with all of you in the near future.

Humberto Esquivel awesome salesman.Went to Bennett Toyota in Allentown to check out a Highlander and with the excellant service and information he provided we drove away with a new car.What an awesome experience we had and was not pushy but asked what we wanted and delivered.