My experience the day of service started out with high hopes but it quickly changed. The dental assistant, receptionist, AND dentist failed me as a patient. I denied a service they recommend and there customer service quickly switched. I asked for a basic cleaning, I didn’t want to pay $400 for a deep cleaning because the expense was not unexpected. The dentist recommended since I haven’t been to a dentist since 2015. He told me my teeth was great per our conversation going over my Exam, no cavities etc. He and his staff kept pushing I get the $400 deep cleaning. For one, he lost business because I could have came back once I have my funds in order for a deep cleaning. Secondly, after telling them all I cannot get that particular service at this time they keep trying to explain to me why I need to get it for that days visit. I proceed to ask if I can just have a normal cleaning. The dentist assistant proceeds to tell me why having my teeth cleaned without getting a deep clean first is not recommended. Ok sir, I still want a normal cleaning. I’m a bit frustrated at this point because they were all insensitive of the fact that I couldn’t get the added service at this time.The dental assistant (Mario) is not handling me with care at all as he proceeds to give me a “normal” cleaning. The actual dentist walked away and never came back. (Honestly I should have walked out the door when they kept pushing the extra service they wanted to give me. I could have went through with the extra service, but I wanted to do more research before I cough up $400 for a “deep” cleaning. Having insurance and having to pay that high amount for a deep cleaning didn’t make sense to me.) He didn’t scrap my teeth, floss or anything while giving the cleaning. He went directly to the drill bit to apply the toothpaste. Went over my teeth in a rush and rinsed my teeth, told me to spit over the sink, and was done(he proceeded to clean up). I asked was he done and he was like, “Yeah that’s all.”. I asked if he had floss because the stuff he put on my teeth is still in between my teeth, it was uncomfortable. As he’s cleaning up touching everything with his bare hands he picks up string floss and rips a piece off and hands it too me. 🤢 I’m not putting that in my mouth. How unsanitary! I pay for the visit. Ask the receptionist if I can get a copy of my X-rays. She tells me, “No, I can’t do that. You need to pay.” I say “Didn’t my insurance pay for the images, I have a bill from that.” She says the same thing again. I’m asking her to explain because I didn’t understand what she means. She begins to yell at me and say the same thing and then adds on, “I can send them to your new dentist or for the images you need to pay.” I just say okay and walk out to my car.I cried when I got to my car. I felt humiliated and unheard. They will not have my business again. It was a lot in so little time. Worst dental experience ever!!!

I dont usually post about my bad experiences because its so easy to do so and often times its off of a singular encounter however this one needs to be shared. As a first time patient (unfortunately my insurance changed) and after filling out pages of paperwork and sitting through many x-rays I was told of procedures that were needed that quite frankly I knew were false. All I wanted was a cleaning. I have been regularly getting my teeth cleaned and checked every 6 months for the past 10 years +. Needless to say I left. I also notified the insurance company. Make you own assessment.

I am grateful for the attention and services provided by the Dentist and the office manager they are caring and professional. Front office was very very helpful in keeping up with what was offered and did help me and still cares about my situation, very caring! Just like having surgery and your coordinator takes care of you every step of the way! Great communication skills!!!!!!

I had a great experience at Alhambra family dentistry. They treat me like family every time I go and are always willing to help me out if the procedures is hefty. THANK YOU GUYS!!! The office manager is a sweet lady whose always trying to cut prices down or work on a payment plan if needed. All in all I give this place a well deserved 5 stars.

This place has been here for all my family and, I love the staff. This place is a no frills so they can keep the cost down kind of place. If you just need a good dentist than this is a very good family dentist. They listen, are competent and, are willing to work out payments even if you have no credit. I will never trust anyone else with my teeth. They never have issues with any of my changing insurance companies. Thank You Alhambra Family Dentistry, you make reality smile for me.🤗

It’s very clean,organize and care a lot about there patient.there staff is professional it’s excellent. thank you for the excellent job you did for me God bless everyone working in this office 👍👌🏽.

Just visited this clinic after being transferred from my insurance company and all I can say is, this place is a hidden gem. I felt so comfortable with everyone at the clinic and I usually DREAD these type of appointments. I was a patient at Western Dental, if you want to see rip off, go there or any of the other franchises out there..LoL. I am thankful I found this place and plan to stick around.

These people ARE SCAM ARTISTS!I went in for a cleaning and all they did was polish my teeth and xrayed my teeth with their fancy technology. They told me i need 1k worth of work with a lot of cavities! I have always had good teeth so this didnt make sense.The older woman was very pushy and insistant i sign up for their dentist credit to pay. I said i had to think about it.Long story short i went elsewhere and they had no clue what the lady was talking about they said i had zero cavities and my teeth were extremely healthy. These people are out for your money!

First time at this Dentist Office. I switch my whole family expecting excellent service and we received the total opposite. To begin with I handed my insurance cards to front office a week ago and when I got there the manager could not find it. Second my appointment was scheduled at 10:30 and I waited for at least an hour the manager from the office misplaced chart, the dentist assistant was nice enough to put me in a room after I briefly mentioned I was waiting for a while. Third my husband was told he needs a fill but that it will cost $65, luckily I had the copayment schedule which stated no charge unless he got porcelain fill. I asked to speak to her and compare list and that her list is old list and stated some things might not b on the schedule so she had to charge such as medication put into a tooth before a fill. As Im sitting on my chair getting x-rays done I hear the Dentist saying that his cavity is deep and needs a root canal when in fact his tooth has not bothered him at all and proceeds to do a fill with metallic fill. As Im getting x-rays done by a new employee and hasnt done my left side, manager and Dentist state I need 2 crowns and that my current bridge needs to be replaced which is gonna cost approximately $750 per tooth, which I need 6 (do the math) and again I had no pain or bridge has not bothered me, she states I can apply for a cc that has no interest and can pay in 6 months. As Im sitting there Im letting her know I will think about it and keeps being persistent. I simply cannot understand how they can quote this amount when I havent been thoroughly checked by Dentist. Once I told manager I would speak to my husband, she walks away and ask the dental assistant to clean my teeth which took her less than 3 minutes for the cleaning process. . All she did is rub a polish, did not floss or clean we left with some residue in our mouths. Honestly it takes me longer to brush my teeth than their teeth cleaning process.OVERALLVery disappointed, I cancelled my kids appointment which was scheduled for today and calling our insurance to switch us to an honest dental office.It was a waste of time all they were concerned about is doing all the extra stuff they can charge for versus a good check up, teeth cleaning and concerns they might have about any future work.Beware this dental office Manager is only after you $ take your list of cost for any procedure you are told you need to get done because they charge more than what is listed.Good thing Im a smart girl and went prepared.

Excellent and professional dental care. I have been with this office since 1984 and love to keep going back to have my dental work done there.

Went to this office last week for a consultation and cleaning to find out that my teeth are in pretty bad condition. I think the financial lady or manager came after the dentist and Mario broke down the condition of my teeth in detail. I like that they did this while showing me on the computer. The office manager helped me get done what I needed. ill be back to this office.

The Dentist was extremely understanding and gentle. She kept asking if I was OK while cleaning my teeth. Im really grateful for this Dentist. My friend called her insurance to switch to my Dentist.

Excellent, professional a Dental office with heart. I highly recommend AFD.

I love the way the doctor and staff work ..very noligible about the dental treatment and procedures...I will be returning and my children..

This dentist drilled my 2 healthy canine teeth for no reason without even telling my mom. This happened years ago & it still bothers me to this very day.For years Ive had a huge grudge on this dentist, I even wish I could have drilled his teeth to the nerve. He did the same thing to my brother. I told every dentist about this story, they all asked why he did that. All I can stay is I dont know.The dentists excuse for drilling my canine teeth for no reason was because he thought it was a baby tooth. God I wanna punch him in the face so hard.Ive been wanting to sue this place for years.

First the good news: I have never been to a more thorough dentist. Dr. Turi went through each tooth, and shared helpful knowledge and suggestions. Her assistant took pictures from all angles, and they had advanced imaging technology. Friendly, knowledgable, efficient. After my first visit, I gave them a five-star review. However, in my follow-up visit, another person there told me I needed a filling, which was not covered by my insurance. So I gave the money, but then the dentist said that the person was wrong, I did not need the filling. But I was told they could not return the money to me. They wanted me to do an expensive deep cleaning I couldnt really afford and they said they would apply it to that and that I could make payments for the expensive cleaning ($700 or so vs the $1500 they said I really should have). After the follow-up for that cleaning they said I needed to spend more since it didnt take. I asked about the regular non-deep cleaning and they said it didnt come with my insurance (which it does--I verified that with my provider).So the dentist is thorough and knowledgable and her main assistant is a very nice fellow, but the woman who gouged me, denied my full insurance, used scare language to try to get me to do expensive procedures, and was insensitive to my finances, made me never want to go back. I am surprised the dentist tolerates her, and it gave me the idea that they must like the money she brings them.

It’s horrible please they don’t respect time!

Ya...these people suck.