I wanna start this off by saying that Charlene on the phone was very nice and courteous.When I arrived to get a guest pass, the woman at the front was incredibly rude and didn’t give a tour of the facility. When asked what the hours are, all she did was point to a piece of paper. She was very short with me when I asked questions.Not many workout options in terms of equipment and machines compared to other gyms, and to top it off an individual membership is $90 a month!

Great Y! I love the pool, gyms great, nicest people in the NOVA region. 10/10

Terrible service I was asking how much the price was and they just hung up on me for no apparent reason I recommend you to go somewhere else because this place is terrible

Wow! Chris (female) over the phone was extremely rude, cut me off, wouldn’t answer my questions.

If you are a nationwide member and visiting from out of town DO NOT visit this gym. This gym does not accommodate nationwide members and are very rude-especially one of the female trainers who poorly greeted me at the front (wish I would have asked her name).Gym also does not have much workout equipment options.Also, during the pandemic it is almost impossible to workout here.This gym makes me want to switch to LA fitness!

This is a great gym. I go regularly. It’s very clean, and everyone has a positive attitude. The locker room and showers are clean. The equipment is great. I like that they have two quality spinning bikes in the gym in addition to the spinning room for group classes

This YMCA branch used to be one of the better gyms in the area - BUT - now due to covid they have removed alot of machines, and the free weights are totally off limits...going to this gym now is depressing, I reccomend people try a different gym.

We moved to Alexandria in 8/2019. We were looking for a gym with child watch facility. As soon as we walked into this YMCA. We instantly feel the true Y spirit. I could feel the team spirit. Everyone goes out of their ways to help newcomers like us. This by far the best Y I have been to.

Terrible Customer Service and unclear COVID policy. I’ve received different answers from Staff and have been told sometimes they don’t know. Very rude every time I go there

After calling ahead and being approved to swim for the afternoon and driving our group 45 minutes, we were told to get out of the pool after only 30 minutes. The young bleach blond lifeguard on duty was extremely rude and obnoxious towards our children.What a shame to see a nice facility tainted by such an incompetent and unprofessional staff.

Ive experienced better YMCA facilities in the area. The other members are not very friendly or inclusive. Its lacks diversity and you get the feeling, you dont belong there! Unacceptable! I chose to cancel my membership.

I too wish I had found this facility sooner. The place is spotless and the employees are extremely nice and always smiling. I also like how they make you feel that youre right at home with your family.

Absolutely amazing! Cant believe I hadnt discovered this Y years ago. They have the nicest staff and everyone who goes there is very helpful and friendly. Classes are top-notch and its nice as you dont need to sign up for anything and you can take classes as you choose. The water aerobics classes are super with two good instructors.The fees are extremely reasonable.Updated equipment that is well maintained. The place is spotless.Only one complaint from me -- the WiFI is pretty useless and only works at best in the lobby area.Dont let the older building dissuade you as they keep it well maintained.

Great atmosphere -- very welcoming to any level of fitness. Sometimes crowded but never had a problem finding something to do. Classes are good. More expensive than a chain gym, but worth it.

I love the staff and childcare during the day time is wonderful. It is definitely a great gym for families. Someday I would love for the Y to have a track again and a hot tub. The gym is very clean and sanitary. I am glad to be a member.

I’m very disappointed in this location. I received a poor diagnosis from the doctor and will be hospitalized weeks to months. I called to cancel my membership and was told to email “Aaron” who was not in today so I did so. I have called twice more and been told the same thing, all this over the span af about a week. I’m literally wasting money on a gym I may never be able to use again. Where’s the empathy or even just a little concern?

Facility is nice, but it is impossible to cancel your membership here. My husband and I have been trying for months and theres always a paperwork mixup that results in us being charged for a membership we no longer use.

Overall a nice place to get a good workout in, swim a little bit and relax in the sauna. showers are clean. i wish the pool was a bit bigger and they had a hot tub like the YMCAs i’m used to going to but still a nice place.

This is usually a fine YMCA but to have it be this hot outside and no AC in the locker rooms is ridiculous. I asked a woman working there to turn the AC on but all she did was turn the fans on higher. You know, to move the 400-degree air around.

Ive been attending this YMCA for about a month now (I attended YMCA gyms in other states prior to this one). Im 24 and was worried about the age difference. But, to my surprise everyone is wonderful and helpful-members, staff, and instructors alike. The classes are absolutely amazing. I really enjoy deep water aerobics with Cathy, Zumba with Nicole, Body Comabt with Shanedda and Ive also worked with Craig one of the personal trainers (highly recommend). I feel at home at this YMCA and the classes and friendly people help me stay motivated and focused on my health and fitness goals.

Friendly staff who were very helpful when I had any questions.

I love this place. My kids attended camp every year at the Y, then started working there as camp counselors😊. Great place, friendly staff and quality child care.

The people are VERY friendly. Im a crossfitter. Im utilizing a free 3 month membership that my apartments give me at the start of the lease. Figured it was free so Ill go then hunt for a crossfit box. It doesnt have everything, but its enough to get a good workout as long as you know what youre doing. If you go there and complain that you cant get a good workout, you might want to ask about their personal training. Very close to home. Very hospitable.

If you are looking for a workout place for a great price, look no further. The branch offers a Cybex weight circuit and free weights, bikes, treadmills, indoor pool, basketball court, class rooms, etc. If you join, I suggest getting set up for the Fitlinxx program to help ensure you are exercising properly and to track your progress. Most times the equipment is not that crowded (except after work between 5:15 and 6:30, but even then you can get on machines relatively quickly).If you have kids, you can rent the pool and party room for birthday parties.

Been going here for years. Good equipment, nice people, usually not too crowded.

Where I learned to swim. Where I learned to lift. Where I learned to HIIT. Just an overall great place. I know staff and instructors by name at this point and I really like this club.

We tried several times to schedule private swimming lessons for our son. Each time we called we were told to pick up an application, complete it and submit it; at which point they would pass it along to the appropriate people in the aquatics center for scheduling. We did this THREE times! We have yet to hear from anyone. Each time we followed up we were given the same instructions. And each time they failed to respond. A real shame too, because our son has taken lessons here several times and we never had any previous issues. For some reason, this time, they just arent communicating.

If I could give zero rating, I would. I went to take adult swimming class in YMCA first time and I wasnt a member. The lady in front desk told me that the first class has already started today but its possible to get into the class. She also suggested that if I take the membership then I will get discount on the swimming class, which I thought good. I filled out the admission form and gave my credit card to pay for the membership and the swimming class. When she is done with the transaction, she saw the swimming instructor coming toward front desk, then she introduced me with him and told him that I am going to join the class next week, then the instructor said the class is full and suggested to wait for the next class. Then when he heard that I already paid for the class he said he is gonna check and let me know by next day if he can put me in this class. Then the front desk lady was pretending to be sorry and she said she shouldve asked the instructor before the transaction. She assured me to hold the transaction and call me by next day if anything available, if not then my credit card wont get charged. And also told me that if I dont get any call from her, it means no seat available and my account will be closed. Well, I didnt get any call from her next day.About 15 days later, I got notified from my bank that my card was charged for the membership of YMCA. I was so disappointed and went to YMCA to ask why my card was charged. I met the same lady at the front desk and asked. she said YMCA shouldnt charged the card. Then she asked me to talk to a guy name Aaron who handles all the refunds. When I explained Aaron he told me that, refund is not possible but If I want I can take the private swimming lesson and he should be able to discount the amount theyve charged from my card.At that point I thought I am not gonna get my refund, why not take the private class and use my money. So I paid rest of the amount for the class. Aaron had me talk to the instructor(Arthur) who will take my class and made the schedule for the class next week on Friday at 8pmNext week I went to take my first lesson on time, and was waiting at the waiting area near the front desk. The class supposed to started at 8pm, I waited until 8:45pm for the instructor. In between I asked twice at the front desk about the instructor (Arthur)but they said instructor is not answering his phone. I was feeling so stupid and dispointed again. Then the front desk called Aaron to handle the situation and he was apologising and was telling me that the front desk forgot to inform instructor about the class. Then he requested another instructor (his name probably David) who was present that time to take my class. He teaches small kids not adult. He wasnt very helpful, he spent most of the time just talking dos and donts. He also told me that its hard to learn swimming if it isnt leaned as kid. However, I finished my lessons 5 out of 6. On lessons 5, the instructor took me in deep water, at that time I didnt even know how to float in the water, I sunk and the life guard came to get me out of the water. I felt like the instructor wanted me to scare about swimming and not continue the lesson. Then he went to vacation for a week and didnt make the schedule for lesson 6.Overall my experience was very very bad with YMCA. They dont care about customer but money. The people at the front desk are not professional. They are fraud and lier. I wouldnt recommend anyone this place.

Loved the gym, but it became an ordeal when I tried to cancel.

Unfortunately, I have to change my original 4 star review to 2 stars. On my latest visit, the membership director, Aaron was very unwelcoming upon seeing my YMCA card was from a different region and questioned me hard about what I was in the area for, what my address was and where I was from. I was surprised, as I had visited this location multiple times this year and had already filled out a guest form twice. I told him they should be able to look me up in the system but after trying my name I was told they couldnt find any of my information and I had to fill out a guest form for a third time. He also claimed to have never seen me there before but I had seen him on a number of occasions and even spoke to him once or twice.I figured in light of recent events they would be on edge and increasing security there but I think this could have been handled better and much more professionally without making me feel unwelcome. Up until this point everyone has been warm and friendly and I might have become a permanent member someday. After this I will not be returning though.

Love this gym and they offer a variety of classes. One downside is that they dont offer a barre class...

We came with my son for first swimming lesson and front desk was absolutely terrible, not helpful, no greeting no smiling or anything... When I asked what we are suppose to do, because we are hear first time, he just said go straight and to the right ... This person just should not work at that place!

Customer service is horrible.

Cleaner compared to other gyms in the area, friendly staff and not very crowded.

Clean and new facility!

Awesome.

Great and fun