Glad We had a week pass here, the sign in process was easy and clear all thanks to Pablos great communications and transparency, If you live in area for long term I definitly think this Gym is a great one, though with some realistic expectation.Heres to save you sometime, overall this place is:- Good environment, Wellcoming staff- Great use of space, I think it has 3 levels- has swiming pool(its cleaness rates can depends on how much youwant to swim)- Convenient, Free parking(sometime hard to find)- Has BasketBall Court but theres queue during busy hourNote: Bring your own lock.

I have been a member for many years now and have recently being struggling with a disability. Everybody has been incredibly helpful and supportive, especially Bradley. He always goes out of his way to help me with whatever I am having issues with when he sees me and greets warmly me like any other guest. It means so much to me and makes me proud to be a member of XSport

Overall it is a good gym as far as cost benefit for the area. It has 3 levels so it rarely feels too crowded. The real issue I have is I’ve been a member for months now and the dry sauna has never worked. Also the men’s locker room, steam room and showers need a really deep cleaning, the grouts are all full of mildew and the steam room feels really dirty please do a deep cleaning ASAP!

My favorite gym in the area it has everything I need to work out and open practically all the time. The employees are very nice and helpful. Especially Buggs (if I wrote his name correctly) he helped me find my phone when I lost it at the gym. This gym has the amenities I need for good price compared to other gyms.

Gym has good variety of equipment and services but there are some machines, they have not been working like since very long. One more thing, if someone is being over charged by the mistake of staff or anything like that, dont ever expect to get it back. I was being charged extra and I followed up for several months but never got reimbursed or refunded.

This gym is really honestly great! It has three floors too it, top floor is mostly cardio the second floor which is the main floor you walk into has the meat and potatoes. Its got all main left exercises and assisted workouts you need as well as a basketball court, and the bottom floor has the green turf, back room with nothing but mirrors, pool and jacuzzi. Staff is pretty nice, the only reason I gave it 4 stars is because of the parking first time around Its really weird to maneuver through and at certain times just seems like there isnt enough parking space other than that, its a great gym with steel plates too!

Xsport Alexandria. I wanted a better deal in my membership and they charged me crazy fees that just didnt fit my budget and I was told that I would save some money with it. I was paying 25 a month and went for the 10 dollar month deal. It was all a waste of money. Nm. Tried to cancel my membership and have my money back but the manager, Kyle,has been just making excuses and is still charging me the monthly payments for a gym I never want to come back again. If you know how I can get some help please, I could use some advice!!

Be careful guys!! This fitness with all locations are big scam. They convince you to do yearly membership and you cant cancel your membership until you do certified letter!!! What a stupid old fashioned process!!! They make everything so complicated so they keep charging you all kinds of hidden fees

I had premium membership which I cancelled because the staff was rude and unprofessional and don’t try to get help from their corporate office they are even worse .They offer you all premium package included the SPA( half of the machines are not working) and other features and decline to deliver those as time pass by. 40% of the cardio section its not working!None of the premium membership amenities are working properly .The parking lot is a disaster! Machines are old and not taken care of!! Used to be a good Gym but now its not worth your money!! Do yourself a favor and never join this gym!

Great variety of equipment but substantial need for repair of equipment and deep cleaning.

Love this place, it has everything you need to get in shape and beyond.

If you would like to be scammed, please sign up at this gym. The manager informed me I would be paying $267 for my first 12 sessions of training. Two days later, an additional $575 was taken out of my account. After stating my concern to the store manager, he informed me there was no number I could call to cancel my membership, and only he could cancel it. THERE IS A 3 DAY CANCELLATION POLICY ON TRAINING SESSIONS, so basically you have 3 DAYS to determine if you like the training or you’re paying for it. After searching Google, I found the number. I was informed by the customer service rep, after sending over my ID signature, that the general manager had forged my signature for additional money. PLEASE DO NOT GIVE THEM YOUR CREDIT CARD, Greedy manager KYLE will run it up! My trainer Deborah was extraordinarily lovely and honestly deserved better than her incompetent and unprofessional manager. If you need extra money for the bills just say that Kyle and dont charge my card for it.

Tons of space to work out, plenty of machines but it does need more free weights specifically the 40lbs and under. Overall, above most gyms, I have been to.

Like another reviewer said the music is too loud. 2nd off the spa services are never working. 3rd off apparently the gym has been letting homeless people in to sleep in the dry sauna. When they finally turned the sauna on again after it being off the entire time ive been going here a homeless person left a towel on the oven part to sleep, presumably to cover the heat. They turned off the sauna again and blamed all of us. Sauna was active for all of one day.

JASMINE helped me thursday last week she was amazing i had recently got golds gym membership but she was very informative and knowledgeable I decided to switch to xsport they provide way way way more then golds gym for same or better price !! Jasmine was amazing definitely sending friends and family to her thank you!! 😊

I think is a great gym, spacious, good equipment and in the first floor has a open space for workout that I really enjoyed . As any other gym on the weekdays in peak hours is busy but you can still get your workout done.

The staff lack basic information and are not well trained. Management needs more professional training, they don’t listen or acknowledge problems.

They do not allow use of the 7 day guest pass. I downloaded the pass online (where you need to specify which gym you want to use this for) - no problem. Called the gym in advance - yes, just come by. Just went there - sorry, no guests allowed because we had to close in march due to overcapacity, I could lose my job if I let you in, but if you join us today yada yada yada.If they do this bait and switch with the 7 day pass, I can only wonder what kind of bait and switch will they do if/when I join the gym as a member (something which gyms in general a renowned for, but especially this gym as per earlier reviews). For the time being, apparently I cant even have a 1-day trial run.Walked around the gym a bit. Looks a bit outdated and aged (especially those carpet floors). Nothing too bad, though.

Nice well equipped gym my only problem is the parking garage. Overall it’s a must go to gym

They do not give you the right information when it comes to freezing your account and they send you to corporate who do not answer the phone. Terrible gym.

Great place to work out. The place is open until 10pm which provide flexibility with busy schedule. They are taking a lot of precautions for covid-19. Highlight for me is group exercise classes. Though the frequency have decreased due to covid 19, hope they pick up soon. All in all great place

Please do not give your credit card info to this gym, I am seriously !! 💰My bank account got money stolen from XSport fitness for $658 and $49 under unauthorized charges.I quit on March 2020 during the COVID-19 shutdown.The gym still has my credit card info I got unauthorized chargers from them.If you decided to join the club. Be careful your payment method! 💰💸

Music is too loud, its 5am, i shouldnt be able to hear the gyms music over my headphones.

Please do not give your credit card info to this gym, I am seriously !! 💰My bank account got money stolen from XSport fitness for $658 and $49 under unauthorized charges.I quit on March 2020 during the COVID-19 shutdown.They deduct money every month, when you call the corporate office they ask you nonsense questions all are so unprofessional and just here to stolen people money

Gym patrons DO NOT put weights away. Looks like a spoiled 3 year olds play room in here. Watched several people put weights down and walk out of the gym. LAZY ASS people in here. Gym is nice tho.

All of the negative reviews on here are so accurate. I tried to give this gym the benefit of the doubt, but reality is that management is janky, rude, and very unprofessional. They took money off of my card earlier than they were supposed to because the person who signed me up for personal training structured my payments a certain way without my knowledge or approval. I signed a contract to pay $154/monthly for 2 sessions/week. But I’m now finding out (after I signed the contract) that Assane structured the payments as $154/monthly for 1 session/week (without my knowledge or approval). I had to switch personal trainers because my original trainer was not showing up on time/half-way doing things. When I switched trainers, I told my new trainer I was supposed to be training twice a week, but in the system he said I was only supposed to train once (which confused me). My new PT started logging me in the system as twice a week and my card was charged $154 a month before I was supposed to be charged! This is how I found out about this whole scheme. The regional manager LIED and said he issued a refund, then he said I have “anger issues” because I was mad about the situation and yelled at them. I have never experienced such unprofessional and lack of courtesy like this ever before. I can’t even get in touch with corporate to report this smh.... save your money for a different gym, this one is NOT it!!! And if you do sign up, DONT let them convince you into doing automatic payments, you WILL regret it!!

Please do not give your credit card info to this gym, I am seriously !! 💰My bank account got money stolen from XSport fitness $49 under unauthorized charges.I quit August but they still deducting money. I call to their corporate office a very unprofessional janky lady talk and was talking rudely that she cannot pay me back my money

They have a lot of machines but a bad culture, bad parking, and terrible space. Nobody puts their weights back and it is difficult to find dumbbells between 15 and 30 pounds. The place smells and is decorated in a very ugly manner. The machines are so close together it is claustrphobic. The parking garage is under construction and it is a mess. The tickets for garage parking are supposed to be expensed if you scan them in the lobby but many times it does not register and makes you pay $9 for parking 2 hours. Not to mention employees constantly trying to sell you things and a spa full of machines that never work.

Decent place with a long hours and a good equipment. The place has everything for everybody.

This review is for the lady at the front desk! I believe her name is Vida and she has curly hair! She is so sweet and has the best customer service skills! She greets everyone at the gym and everyone seems to love her. She helped me find some new supplements and even find me some new clothes! She makes me want to keep coming to this gym! Good job hiring her!

This place is absolutely AMAZING and the staff work there butt off to keep it eye appealing.... the GM Adam Jelinek is a TRUE man of his word...if you have any issue he is on it as well as OM, Dan Pizzaro. These guys work around the clock to get Xsport back to where its suppose to be. With theses 2 guys in, its almost a BRAND NEW GYM all over again.

The manager and the personal trainer when we complain about the service, he disrespect me in front of my wife. And he keep telling her to call him in his cell phone when she is alone and he write his cellphone piece of Papper and hand her in front me and asked me to leave before the worst happen to me

I’ve been attempting to cancel my membership for weeks. Do NOT be fooled by XSport’s seemingly rapid response to negative reviews. It is an email address to a dead end. I am not willing to step foot into a gym for a ‘live signature’- I’m cancelling because I’m not comfortable walking in to your business. Nor am I willing to pay a penny for certified/official mail. Why is it that any other fitness membership I’ve cancelled has been able to immediately process it over the phone or online? This company continues to pocket money from those of us unwilling to walk into the gym or pay to cancel a membership. Be advised!

Nice, clean, big gym, very spacious.

Things dont work.

Ive been a member for a year, and Im only giving the gym 3 stars because of the continuous issues this facility has. Plus, it does not seem as if management used the shutdown well, since the AC on the cardio floor was out for a few days, right when they opened. The pool is not open, theyve marked off machines for social distancing but as a result its hard to actually work out, and the escalators are never 100% operational. The staff are pretty great, and the gym is clean, but for this area and for the price, it is kind of disappointing.

Great place

Return my money! You can not just keep taking my money after I ended my membership three months ago and I am still being charged!! I have tried to contact Customer rep. For zillion times but the phone is not working. I called some of the location and all what I got is not professional people telling me to try calling the customer service number. In the mean time, they are getting my money. I am beyond disgusted with the service and I regret my five years membership! Again return my money ASAP!

The place is a joke

One of the best gym I’ve ever been to.

I love this gym especially the pool and hot tub. The pool is very clean and you never had a problem getting a lane to swim laps. The women’s locker room has spacious showers, sauna and a steam room. You are provided free towels and the staff is wonderful. The gym is spaced over three floors and even at the busiest times you are still not overly crowded. There is also a spa and hair salon on site along with a juice bar. Parking is free.

Visited this place for a day and I definitely would come back. This place literally has everything. I can go there to study workout eat and more. Would recommend this place to anyone and everyone.

A member for a few weeks now, and really enjoy this gym ! So much to work with, many fun classes, a really nice spa & pool ! The staff is smiling, friendly, and helpful & I have had only great experiences here. My personal trainer Keith T. is off the charts with his knowledge, training skills, & encouragement . He is a lot of fun yet p me ! Sam S a manager, sat down and worked out a whole nutrition plan with me . He was very helpful, experienced, and opened my eyes to some new methods to help my metabolism. There is a refreshing personal touch and great vibe here . I highly recommend this gym if you live in the DC area !

I really like the gym and the flexibility to go whenever I want, but there has been no communication on their plans to reopen. Im worried they wont be able to reopen. I assume if they were, they would want to reassure members asap.

I ended my 2 year Membership to Xsport Alexandria about 2 months before Covid hit Hard (Feb2020). That didn’t stop them from attempting more than 20 times to charge my card for MULTIPLE MONTHS. This is outta pocket. This place will harass any visitors/guest you bring in to getting a membership. Even when you pay monthly to allow yourself to bring a guest, it can only be “their first time at the gym”. (Meaning your guest can only come once before being forced or hassled into joining) which makes no sense. This place is just getting lower and lower on quality and service as time goes on. I’ve spoken to multiple people who “claim” to be managers and it’s still going on until this day(Aug2020). This is straight up harassment at this point. If I could give less than one star I would.

Worst gym ever for communication during COVID. Shame on you, XSport.I *was* looking forward to rejoining your facilities, but when the option came to brave the travel and move overseas, the happiest point of all to me was ridding myself of this worthless membership.Im very grateful to be an EX-Xsport member..Edit 8/6/2020 - even though Ive ENDED my membership 2 months ago... CITING my move overseas, clearly by their reply, XSport cant read, let alone appropriately communicate.

This gym is to congested. Its only good for sitting in the steam room to relax. Sometimes I think people intentionally draws contact with you just to bump into you. Me personally, I strive to keep a good distance from people because most folks minds are corrupted by acting simple. They just do it a subtle way appearing to be mature and respectful. Its all BS and I see through it. I generally like to work out at the X Sport fitness gym in Merrifield, VA then drive to the King Street location just to relax my mind. Sometimes I have to go the extremes just to avoid B.S. for a peace of mind. The best time to work out for me is 12am-5am because its less people in the gym. Despite this, you still have to watch out for the BS because its random and annoying!

3 story gym in the middle of king street. Very spacious. Multiple equipment of the same items. Lots of classes, various types of workout opportunities. Even has a pool and Jacuzzi. Only issue i have it that the bathroom needs more TLC. Often times i see the trashcans over flowing and it needs some kind of deodorizer or spray to offset the aroma of ... being a gym locker room.

Shady Cancellation policy not adapted for closures. Any reasonable/respectable business would have online/phone cancellation but they do not. Xsport makes you either come in or send certified mail. I cant come in since theyve been closed due to Coronavirus, and have seen many complaints with certified mail not working. Ive now moved so wont be able to come in upon reopening. This policy needs to be addressed and adapted for the closures.

It has everything and more for anyone that wants to workout. The environment depends on the members who attend. I been going to this gym since it opened and I have seen the environment change based on changes in members joining. They can make or break a good workout.You have the usual gym rats (male/female) just hanging around. You have the bodybuilders (male/female) who need once in a while to visit a normal gym so they can feed their ego. You have the guys who wear the same workout wear but just forget to wash them. You have those who have a love affair with the mirrors. The employees again can be good or bad. I have seen both sides. It just depends who they hire.Recommendation; focus on your workout and learn how to vary your workouts based on available equipment during peak hours.

I’m sorry to say but I give this gym a 1 star. The gym is big and has enough workout machines but what bothered me the most was that I did a 7-day free pass to try the gym out and I had called before the 7-day to let them know I wanted to cancel and that I had decided not to go since my schedule got a little tight and SUPPOSEDLY they canceled it but yet the next day I was charged twice for the membership when they had told me it was cancelled. I called once I found out and told them my situation and they tell me that there system is down and they can’t do nothing about it but yet provided me with the corporate number and now that I call the corporate number I was on hold for 30 minutes and no answer!

Cancelation is a hustle. you either have to go in person or mail some kind of form. its annoying when you can just have a cancel membership button.

So Im not sure what to say - I was a member and Ive left twice. Yes it has a lot of equipment, pool, sauna and steam room, tanning, nail salon - i think you can get your hair done - The amenities are great in theory. My issue with this place is it is not well kept and the staff is not friendly. The womens locker room is not kept clean. There is always hair everywhere in the showers, towels all over the floor, toilets are dirty. I was in the sauna in the womens locker room with two other women and there was a cockroach - huge in the sauna. I let the desk know as I was leaving and they acted like it wasnt a big deal. The staff does not greet you when you come in. Half of the time they dont look up unless you ask for towels. The trainers just sit around talking to each other. If you dont have a client at the moment how about checking on members - making sure theyre using equipment properly, giving them some tips on form, and other machines that would compliment the muscle group they are targeting. I know they arent getting paid their 50 bazillion dollars an hour Personal Training fee - but maybe if they made themselves more available for regular members, they might get more people to sign up for personal training. - They are very unapproachable. I came joined for a third time - I should say my husband joined us for a third time. Its been at least six months since he signed us up - I havent been yet. If they could fix the cleanliness of this gym and the attitude of the staff, this gym would be the bomb.

The gym has a coronavirus policy of wearing masks and social distancing, but they do not enforce it. I see people walk in without masks and walk around without wearing a mask. Trainers walk around without wearing their mask. People continue to not wipe down the machine after they use it. I also see someone cleaning the glass and windows in the gym, but no one is cleaning the machines during the day. Its apparent they are not serious in protecting their members.

They opened yesterday and with a short notice email. I was excited to go back, but... I’m now planning to switch gyms after many years. Covid changes I saw: air condition was off or not working. My smartwatch gauged the humidity inside are 86%. The entire cardio floor and escalators were closed off.As for weights, every other weight machine is closed off for social distancing, including some very popular machines. I managed to find a random row machine but you can’t come here for cardio at this time. Staff member who greeted me was not very polite (even on your first day of reopening) and, the sanitizing spray bottles were clogged (had to try 3 to get one that worked).With how we’ve adapted through covid, I feel good about starting my cancellation process here. It’s been too much to write about over the years but from roaches in the locker room, to now in covid, spray bottles not working, to the crowds in the gym and parking garage, to the loud music and poorly maintained equipment to the shifting member profile... and also how non-communicative they were with their membership til now...I’m looking forward to change over the next few months.I belong to another gym in MD and they are getting the reopening right, from social distancing to machines, to sanitizing and still having a valuable workout experience. I wasn’t expecting the world from xsport’s reopening, but this was just unacceptable. Good luck to all in you fitness journey!

It is unfortunate that I have to leave a negative review on account of the customer service. I purchased a spa package and was never told they expire. I actually inquired again and no information was provided. I came To the spa and inquired and said ok let’s just book. Booked a massage for the next morning. I walked in and was told I needed to pay and that my 2 hours had expired. The employee basically said she was new and there had been fraudulent accounts. Not sure what any of that had to do with me. The regional manager came and basically was “doing me a favor” to say that if I was someone off the street she would not do anything for me but since I was a long time member she would honor one hour. If this would have been told to me the night before when I booked, I probably wouldn’t have been as dissatisfied. But to randomly hear this when I walk in and be treated as if you are doing me a favor for a service I paid for is unacceptable.

Sales person is a scammer. told if I Purchase 9 personal training sessions i will get a free membership for 12 months so I paid over $900 just to find out that i still had to pay for membership. I only used 3 of my personal training sessions. I will not give them a dime more and they can keep the rest of my money.stay away from this Gym

Absolutely 0 communication from gym about the status of reopening or our accounts. I paid for 2 years in full and have had 0 updates on an extension or partial refund. I joined LA fitness because they opened the same week the mayor gave the OK - with great preventive measures and social distancing requirements - no reason this xsport location shouldnt have done the same. Their phone number does not work, just gives you the same were closed message - ive tried calling corporate customer service and have waited on hold twice for over 30 min to be disconnected both times. Additionally, I was sodl ths membership by being told this includes a nutrition plan and personal training sessions I came to the set up appointment for my nutrition plan and personal coaching schedule, only to be told the consult was free, not the actual coahcing and nutrition plan... completely opposite of what the sales rep promised me. I am disappointed beyond words about how this covid-19 situation has been handled by this location.

If anybody was excited about Xsport Fitness - Alexandria finally reopening, youre gonna be sorely let down... Ive cancelled my membership after being a member on/off since 2012. Heres my first experience today since pre-covid19:- huge hassle bringing in a guest with guest privileges I pay EXTRA for- no soap, paper towels or toilet paper in bathroom- cardio floor (3rd floor) is completely blocked off, everyone is forced to stay on the same crowded 2nd floor and work out next to each other - oh, and no cardio. 1st level houses the pool and locker rooms as well as dance fitness studios and classrooms which are locked effectively making this floor useless.- all machines available are right next to each other with none blocked off to encourage social distancing - this is the only space available to do any type of workout- LITERALLY no amenities, even though their email only mentioned the Spa (haircuts, massages and tanning) and kids care being unavailable. This means no towel service, no pool, no basketball court, no sauna or steam room. I understand why some are unavailable but this was not communicated and competing gyms still have some of these available as restrictions are lifted- no disinfecting supplies (Planet Fitness provides a DISINFECTED [lol] spray bottle to each member along with hand sanitizer at every fully stocked paper towel station throughout the gym) Social FITNESSING™- TRASH EVERYWHERE - used q-tips on locker room floor, used tissues, protein bar wrappers, trash cans overloaded. Its obvious they didnt allocate any staff to do any sort of cleaning since March- keep in mind that the reduced hours (usually 24/365) are so that they can clean the gym...this obviously doesnt happen and is just used as an excuse to cut down on payroll- no air conditioning OR any type of air circulation (no doors leading outside open for fresh air)- NO SIGNAGE MENTIONING SOCIAL DISTANCING OR ANYTHING ABOUT CORONAVIRUS- this is literally the first place Ive been that didnt do a COVID health check list: do you feel sick, shortness of breath, fever, been around anybody with covid, etc- since less than 50% of SPACE was available, they were definitely above their approved capacity.The only thing they social distanced was their locker availability to 1 or 2 per pod which is like less than 10% capacity.For $50+/month this is ridiculous. I was expecting better, especially since they opened WEEKS after all other gyms in this area that are doing a way better job at handling this unprecedented situation!!!Do they realize that blatantly ignoring the Governors orders will result in up to $130k fine???Dont promote this kind of selfish, irresponsible behavior - they dont give a F about your health, the health of OUR community, or the governance of our great Commonwealth.be safe out there, yall.BGB

Unlike most gyms in the area, X-sport has make NO attempt to keep its members informed about its plans (if any) to re-open their Virginia gyms. No one answers their phones, and no one replies to posts on social media. At this point we dont even have a way to cancel our membership.

Yes their are many equipments, pool, sauna and steam room. The management consider this place as a VIP and executive branch and that’s why it’s almost double monthly fees here comparing to other branches.however this place always dirty, the towels everywhere, toilets never been clean, the staff are careless.Never been asked by personal trainer.Staff are unapproachable.Need a new management to pump it up.

UPDATE - I have been going to the gym for 3 years. The location is why I am here - I can walk to it. I do like the size, and the updates in the equipment and additions are tremendous. Very happy about that. Good gym and would recommend - one caution though, I wouldnt purchase any products from here. I bought a pair of weight lifting gloves from here for a very high price, and in less than 2 months I have a rip in them and theres nothing I can do. So disappointed!

Went with a friend as their guest and was really impressed by this gym. There was a daycare to watch my daughter and so much equipment and different things to do, even a pool! I would definitely join.

Great gym! People are always respectful and helpful. The gym has three floors. A cardio floor, weight lifting floor, and functional training floor. The pool very big. You wouldnt think so just looking in. I came to this gym when they had an amazing promotion. Buy one get one year free! Cant beat it!I typically do speed training and heavy lifting. I try my best not to do this during peak hours. it can be crowded. Its the rush from college students and people after work. Other than that this is a must have gym in your arsenal of fitness. This place is open 24/7!

Great place

So far I have to say I’ve had a great experience. There’s quite the variety of training equipment, memberships and classes to fit anyone’s taste. And it’s 24 hours! Can’t beat that. It’s about 8min walking distance from my house, which is perfect.The staff is nice and helpful. The manager is very accessible and friendly. It does get crowded at certain hours, but that is true for most gyms. I look at those crowded hours this way: At least you know you’re part of a large community that 1. Likes this particular gym. 2. Is trying to improve their health.

Hours should be extended by now and water should be running, come on! No water at a gym. What is that? Golds gym has its water running.

The best gym in the area. Always friendly staff and enough room to workout even at busy hours.

Bad communication and they take the money from your back without no reason !!!! And they don’t have no explanation ! Never sign contract with them, they are bad

The best gym with all of the equipments. Staff is really friendly specially there is a new guy Milton he is very hardworking.

Such a great gym with great technology, such high membership(obviously coz its great) its motivating to see all these people work hard for their health and body goals. All their trainers are top notch but Ill mention Isaac as such an amazing trainer, General manager Adam is awesome. Rihanna and Chelsea at the spa are too kind. Everyone here knows their stuff!!!

I came to gym today at 6am and it has been 7:36am gym is still closed and I have to go to work. I’m soo disappointed

One of the stand out gyms in the area. Operates at all hours making it open and accessible. The lighting and space makes is non-threatening and easy to use. Although generally underground, Xsport has good air quality. The crowd is motivating. The staff is numerous. Helps to have the option of spa, basketball and pool. Low points in my assessment are that the location is far from Metro. In addition, the cardio equipment could use an overhaul. Negative reviews seem highly personal and are not by people who like big box 24/7 gyms- not for everyone. Yes, with billing write via mail to their Illinois office helps very much. I always seek out corporate, then dealing with local management.

It’s not a very clean gym especially the showers (!) And also you cannot adjust the water’s temperature. I go here just Bc it’s 24 hrs open.

Nice gym overall, lots of options regarding equipment. It is a popular spot though, so Saturdays and most weekday evenings are pretty packed. Facility itself is for the most part well kept. Restrooms are generally clean and there spray bottles by each equipment station for easy self service cleaning. More often than not, the hand sanitizer dispensers are empty, but aside from that, there is not much to complain about when it comes to this gym.

As spacious as this gym is, it still appears to be crammed with equipment.. A very small amount of space between the machines.. But it its not an issue for me at all, I actually love the plethora of equipment they have to use.

Good overall. Parking garage is a maze and facility is aging, but there are plenty of workout options, free classes, studio rooms, 🏀 court, and mostly helpful staff. The only gym Ive been to that has escalators, but I use the stairs.NEEDS FIXING: shower 🚿 often gets low pressure and not warm enough ❄.

24/7 gym which is great. They have a TON of equipment. My only complaint is this: Its too busy to go to during the day and I wish they would do a better job cleaning the gym.

I want hear with my sister as a guest. You have to get there before 9 p.m. if youre going as a guest because theyll make you pay full one day fee. Which is $24 I believe, expensive right for just one day. But other than that this place is awesome and its huge. The indoor pool, day care services, Smoothie Bar, Upstairs, Downstairs, basketball courts, you name it....

12 days ago me and my girlfriend cancelled my membership at spa. We went there and we sign a paper about cancellation and I called them twice and they said me you are going to refund your money 7 or 10 days. And today I called them again and they can not see our cancellation. How come. This is our second month of membership of xsport but I do not want to continue that kind of gym even though i paid annual fee. I am not sure they will overcharge me again that is why I will cancel my membership.Please read my comment i hope thatll make sense

Very Clean and Well Run!

Great setup and lots of good equipment. Also, being open 24/7 is a major plus for those of us with odd working hours. It does get extremely crowded here in the evenings. Also, foreigners taking bird baths and washing their feet in the sinks is a nearly everyday occurrence.

Please forgive the length of this post; but I wish to commit due diligence to what I think readers need to know. I had been coming as a guest with my wife for about four months until I joined on my own - my non-traditional schedule allows me to commit to about two days/week and I will say that the hours and the diversity of equipment/spaces make this a very inviting gym location. Anyones needs, at any level of fitness can be met at this gym.Another positive: the personal trainers seem very enthusiastic about their work and seem to get to know their clients very well. Also, there is no observable drama between the employees who work here. One group deserves special recognition: those who help clean up our mess!The men and women who collect the towels, scrub and wipe the surfaces, mop and vacuum the floor - they do their work with smiles and find a way to perform with excellence without impeding the movements of any gym-goers.However, in this vein I have one complaint (not against the workers): the cleaning agents they use are very abrasive and sometimes suffocating (particularly in the locker room/shower areas). I understand the corporate liability regarding sanitation and killing bacteria/viruses/etc; but I would love to see XSPORT FITNESS change its cleaning agents to proven, plant-based materials. Im not a scientist; just a conscientious patron. Happy that this gym exists!Hopefully this helps someone make a gym decision.

Long story short - you’re paying $50 monthly for a gym membership worth $5, maximum. I’ve worked out in home garages with better service than this piss poor organization. Expect maybe half of the cardio equipment to have functioning buttons, lit digital displays, and sensors that recognize the machine is in use. Popular weight lifting equipment can be “under repair” for weeks if not months at a time. The staff couldn’t care less about the status of the equipment, or cleanliness of the gym floor or locker room bathrooms. You will never see a single “trainer” out of the 5 or 10 hiding behind their computer desks together clean up a single misplaced dumbbell or plate, or offer any type of assistance. Effectively useless. Unless you’re an attractive female in your mid 20s, don’t even bother seeking personal training. It’s disgusting witnessing the complete lack of training effort reserved for anyone else, especially those elderly or desperate to get in shape who are oblivious to this scam. Save your money for a real fitness training service. I don’t recommend this gym to anybody unless you have zero self respect.You can tell by the apathetic, default responses to 1 star reviews that Xsport Fitness truly cares about their customers.

I did a pretty exhaustive search of gyms in the area. I visited XSport (Rt. 7 near 395), 24-hour Fitness (7 Corners), Planet Fitness (7 corners), One Fitness (Skyline FKA Sport and Health), Golds Gym (7 Corners and Baileys Crossroads), and St. James (near 495, too pricy). XSport and 24-hour Fitness had the best weight equipment and nice pools. One Fitness was right behind. I picked XSport because the staff was very friendly and they offered me the best package. FWIW, 24-Hour Fitness didnt negotiate at all. I got a great deal with personal training which I needed to get back into shape. I also like being able to exit 395 on the way home from work and hit the gym. XSport also has a Orange Theory-like work out program for extra. I havent tried that yet.

This gym is a victim of its popularity. If you want something nicer, join a country club. This is a massive three level gym thats open 24 hours a day and yet the equipment is never torn to shreds or broken down, the entrance is always clean and clear, and the staff, including personal trainers, assist with questions and help. As a member of the gym before it actually opened, I can tell you all the popular gyms in the area have gone through this phase. Sport and Health, Golds, and Fitness First. I left briefly and now Im back.

The parking is horrible. You have to loop around several times to reach the parking area where the gym is located. After that, if you have a SUV or even mid size SUV you are squeezing into the small parking spaces that they provide. The weights and weight lifting equipment are old. This gym is usually packed. The manager tried to convince me to sign up for a $1 down payment membership (without mentioning the pricey monthly rate that follows) after bragging that he was once a manager at Golds gym and stated that Xsport is better than Golds (which it is not, not to mention Golds is least expensive and has better equipment) I guess a pro to this gym is the basketball court if that is your thing, it is a pretty big gym, and that the members are diverse, and that it is a 24 hour gym.

The water fountain near the pool is filthy dirty. I cant imagine I can see this kind of dirty water fountain in any public place. I have communicated more than once with the stuff. But I dont see any change

Talking about XSport in Alexandria king street: “be careful and don’t be cheated by the false promises when you sign up. Louis and an other guy promised that I will get 2 months complimentary after the first month when you sign up. LIE, LIE, LIE. This has been 3rd month I never received however did follow ups 4 times, the first question they ask is did you like the gym, they just fear that you will cancel after complementary months (VERY UNSKILLED and unprofessional sales people). Please look for some other place, this place is not worth it.

It is well equipped including swimming pool. Maintenance of showers need attention.

The service at the gym is entirely undesirable. They have body shamed others that i know as well as myself. I was shocked at the treatment i received from the fitness manager Melissa and then receiving no resolution,not even a response from the general manager when i reached out to him. I will be avoiding this gym. Overall unclean facility as well as unsatisfactory gym equipment maintenace.

Just got off the phone with corporate about a horrible experience here and they were nothing less of rude. I cannot believe how unprofessional this entire corporation is. I only had this membership for two months and had to freeze it because I was going back to school. I went in and spoke to a MANAGER who assured me there would be no other fees on my account and I would not be charged the $50 maintenance fee. The next month comes and guess what? I was charged $50 and a rude corporate employee refused to refund. If you like hidden fees and being frequently billed, this is the gym for you!

The gym itself is great! It has a range of classes and equipment. However, I have consistently received horrible customer service from many members of the staff. I am constantly told things, yet never seen them done. I have become so frustrated with the employees that I do not enjoy going to this gym anymore.

Guy said I can call and cancel anytime. Each time someone is making an excuse. I do not like liars so I’m giving them 1 star. Unprofessional

I was charged twice the amont of the agreement . I informed the staff about this and they said they would resolve this. It’s been three month I am getting charged double . Poor staff.I was able to resolve my issue by contacting main office. They help a lot.

Frustratingly busy during normal peak times, to the point you will not be able to use most of the equipment or benches. Its also very dirty. You initially feel like youre getting a good deal with the $14.99 monthly membership but tack on the $200+ initiation fee and $50 yearly fee, suddenly its more like $35/month if you stay there for a year, or $56/month if you only stay for 6 months. Ive been to a lot of gyms and this one just is not worth the cost for the value. Dont let the 24 hours operation suck you in, take a good look when you tour it.

I was sold into the expensive package that includes the Spa and the work out area. This fitness center has a little bit of everything, but there isnt a time if the day where it isnt completely packed. The equipment I want to use is never available and all the free weights are usually scattered throughout the entire gym. Unfortunately, this gyms popularity is also its downfall.

Sam was rude. He called me stubborn for wanting to cancel my memebership.I suppose that’s how they treat clients who spend thousands of dollars on personal training.. The second time I renewed for personal training it took 3 months to finally get a trainer! The gym is decent but the customer service sucks.

Nice gym, open 24hrs, spacious, some of the equipment is a little outdated and awkward to work with (leg extension machine for instance) but overall its nice and all of the cardio machines work (looking at you Golds Gym lol).I do have a complaint and its not about the gym itself but the smoothie cafe. I ordered a medium protein shake this morning (chocolate banana peanut butter) and I dont know if the guy didnt know how to make it, or if he even understood me (not sure if he spoke English fluently or not as there was a lot of gesturing between us) but it didnt taste good. He put WAY too much protein powder (even when I told him to stop), too much creatine and BCAA- he was dumping it from the container (again I had asked him to stop), too much peanut butter (even when I told him how much I wanted), no bananas but he put a yellow powder in it (next to the chocolate, not sure what that was- vanilla?) and when he was about to blend it I had to ask him for ice😕. After all of that, I took one sip and it tasted warm and gritty, not smooth or like a shake- and Ive ordered this shake from here a thousand times. He had already charged me but I politely told him I didnt like it and he apologized a few times, I said it was fine (Im not going to stress over a shake) but as I walked out I threw it away in the garbage in the parking garage (I didnt want him to see me do that and possibly hurt his feelings).Yes the shake was horrible but my issue is with the cafe itself. Shakes arent hard to make. I make them at my house all the time, but I didnt have bananas and I needed something on my stomach after my workout. There should be a recipe book or instructions, or something, with EXACT measurements on how to make each shake in each size, down to a science so1. Its consistent2. No one needs to guess how to do it, everyone who works there could do itand 3. Theres no need to waste supplements because its being dumped into a blender 🤷🏽‍♀️😕He was nice (dont know his name) and I wouldnt have cared if I had to wait because he had to look at instructions- because I knew itd turn out okay. But to stand around for 10mins, trying to tell him what I want, knowing I need to get home and get ready for work, only to get a nasty shake is disappointing. And that needs to be addressed and fixed by the gym.

First of all I do not recommend this gym center to anybody. Me and my boyfriend cancelled our membership of spa on 15th of january. After we signed our cancellation form, they charged us somehow. And then we talked employee from the spa he said us do not worry about it you are going to take your money back in 7 or 10 days later.And then we found out that our cancellation had not approved until the 27 of the january. We talked 4 5 people on the phone and they promised us that we were going to take our money back. But we did not. When I talked with spa manager she said us that there is no cancellation. This is totally their colleagues fault. And then that is why they were keep saying us there will be no refunding. Because they did not put our cancellation form on 15th of january thay did it on 27th and they are saying us you did not cancel it on time. This gym center is very dangerous please everyone should be carefull about the membership. They can overcharge you anytime even if you cancelled your membership. The other funny thing is after my boyfriend reviewed about the refund money they gave us a call and then they said us let’s do the refund thing and then phone closed immediately and again there is no refunding or anyone call us again. I want you to carefull about this gym of everything. In the end 17 days left and We did not take our money back and nobody care about it!!