Both Jeffrey (whom I scheduled with) and Jorge (who did the work) were delightful! They were so easy to work with. Their customer service was an A+.I called PCR at 4:55pm (5 minutes before they closed), and Jeffrey took his time answering my questions and even looked at photos I sent to him after the call (and he responded immediately). Jorge came right on schedule and was so positive/friendly - his personality made me happy. He was very patient too, as I got caught on a work call and he patiently waited until I was ready to look at the finished product.Our couch looks great! We had some superficial stains in various places on the couch and they got rid of 95% of them. Couldn’t recommend this company enough!

Multiple services requested. Carpet cleaning was great. Maid service however was not quite professional, 1) not on time, 2) left a few spot not cleaned, 3) did not clean ceiling as they were asked to clean ceiling and claimed the job was too detail in a follow up session, 4) it was not clear what was extra or add-on job when the job started but left as it was when the job was done and required a follow-up. One positive side is they helped to clean a small balcony roughly for free.

Highly recommend! Jorge asked if he could come by a little earlier than scheduled, which was GREAT. He was so nice and professional. He did a great job at cleaning my couch and it only took about 20 minutes. I will definitely use their services again.

I appreciated the quick response and professional service from PCR. The name is accurate! We got a fast quote online, and the business was super responsive to questions. The service was quick, effective, and very friendly. We had an old couch and armchair steam cleaned, and they look (and smell 🤣) so much better. I’ll definitely use their services again!

Truly exceptional. Jorge was quick, kind, and did a fantastic job of cleaning my puppy-stained carpets. This was a fantastic value and I will ABSOLUTELY be using them again soon. Cant speak highly enough of this service!!

Worked with PCR and had a very positive experience getting my 2 Crate and Barrel sectional sofas +cushions cleaned. Before the cleaning there were marks and stains which were removed during the cleaning and the sofas look brand new! Very happy with the professional service, and highly recommend them!

The company did a great job. They came twice to clean the carpet due to a weird smell but overall Freddy was thorough and professional. I’ll be sure to recommend this company to my friends.

I am very pleased with their job they performed in my home! The hard work and quality could be seen at the end of my carpet restoration. Really is a company who cares for their clients satisfaction. Great customer service i recommend them!

Nick and George did an excellent job on my old, but comfortable sofa. It looks like new. I love their easy scheduling and communication. It was very professional.

Excellent service. Stretched and trimmed then cleaned. Professional. Did not rush. Nick performed the cleaning. Good guy.

In an attempt to get to me while I was on a call, my dog managed to dig a very sizeable hole in the wall-to-wall carpet outside my door. After getting past this act of betrayal, I searched for pet carpet damage and PCR was one of the first responses to come up. I gave them a call and they were super prompt in providing an estimate and scheduling the repair in the very near term. Because they were my first call, I called two other companies whose costs were so varied. We decided to stick with PCR. Nick was our tech and he did an amazing job. He took off his shoes before entering the home, explained what he was doing and did an overall amazing job. I would not hesitate to call them again (although for the sake of my dog, I hope we dont have to lol).

Really great experience! Responsive, prompt and did a great job. Highly recommend!

Freddy did an awesome job cleaning my carpets after movers & contractors had trampled through. He did a beautiful job of stretching the carpet in the hall where it was bunching up. I also had upholstery cleaned and it looks wonderful. Love PCR!

Professional Carpet Restoration did a terrific job, from responding promptly to my request for a quote and setting up a time, arriving on time (actually a little early) and doing a great jot of removing some tough stains from my living room carpet.Couldnt recommend them more highly

I called them at 8am and they were at my house before 11am. They cleaned up vomit from my sick son as well as removed some slime that had been left on the rug. I am extremely happy with their service and have already sent their contact information to friends!

If I could give Professional Carpet Restoration 10 stars I would. They completed carpet stretching where in various places it started to fold over time. Price was very competitive, they could come sooner than anyone else, and work was meticulous. Also technicians Rene and Angel were super professional/friendly, on time, and extremely helpful keeping everything clean and putting all my personal belongings back to their original places. Awesome job!!!

Nick and his colleague showed up when expected, quickly assessed and and confirmed the carpet cleaning work to be done, and explained some of the finer points of re-stretching the carpet in one room to ensure Id be happy with the work. Will use them again now that I know carpet cleaning is not an ordeal to be feared!

Did a good job. Cleaned rugs, runners, stairs, and upholstery. Arrived in time. Professional and friendly.

PCR diagnosed and repaired an issue with our subfloor. At each step of the process they provided outstanding communication and follow up. Our experience included needing to change an appointment time, which was handled flawlessly. Marvin was talented and quite professional in the way he took care of the job. I would definitely recommend PCR for anything carpet or floor related

REVIEW UPDATE:The company gave me a call after seeing my review and sent someone else out again for another cleaning ON THEM. The second cleaning did the trick because my area rug looked noticeably different. See? The customer service is really quite wonderful, just as I stated in my original review. I hope this was helpful! I would update my stars to a FULL 4 STARS ****The customer service was great (hence my 3 stars) and they were able to get out the pet urine stain from one of my area rugs but unfortunately, the rugs still look the same overall. I don’t think the cleaning helped much in the removal of dirt stains.

WOW! These guys are amazing! Simply the best! FAST and on time (actually early!) Marvin the technician was professional, polite and a true expert. My carpets look amazing. I am a realtor and I will be recommending them to all of my clients after the job they did for me.

Nick came to stretch, spot treat, and shampoo my 8 year old carpet. He made it look NEW!!! Hes a magician, super polite, and extremely professional. I will definitely use them again!!

Nick did an incredible job cleaning our carpeting and getting out pet urine and stains. So glad I stumbled across this company on google. Thanks again Nick for a spectacular job!

Would highly recommend. Very professional company. They came on time, worked very fast and the carpet looked great afterwards. I liked that you get a text when the cleaner is heading your way with his information and another follow-up text afterwards.

Rene did an OUTSTANDING job and I couldn’t be more happy that I chose PCR to do my carpet cleaning! He was so polite and kept me in the loop on everything he was doing; if I’m ever back in the area again, they will definitely get my business!

I had a great experience with this company today. I have 3 dogs and 3 kids, carpets look amazing! He was professional, very nice and did a great job. I would highly recommend!

Technician was on time, efficient and knowledgeable!

Very professional! They explained everything they would do. The tech took his time and the carpet smells great and looks clean. I’m very happy with their service :)

I just got my carpet cleaned by Nick! It was fast, affordable, and my carpet looks and smells sooooo good! Thank you! I will call use this company for my future carpet cleaning.

Our cleaner arrived on time, was very courteous and friendly, and our carpets look fantastic! PCR backs their work and will come back at no charge if I have a problem. I will be hiring them again! The perfect housewarming gift to give ourselves.

Ok, This is no joke. The job Nick did to my apartment was outstanding. After 2 years of major traffic in my apartment, 2 dogs, and major spills. My carpet now looks just like when I moved in. This is my second carpet cleaning company that did my apartment. And this is the best professional job done.

Everette was great he did good work in my apartment very understanding. Will use company again 5 stars

Great experience- was able to make and confirm appt easily, text confirmation and reminder. Tech was on time, courteous and professional. Carpets looked great! Would use again.

Great team and great service!! Highly recommend!!

I have a dog an they took there time to really clean my carpet an got the dog smell from under my carpet great job will recommend using this company again

Everette did a fantastic job today, he was on time, very respectful, definitely would recommend him for ever future job! Very satisfied!!

I appreciate the professional job that I received from Professional Carpet Restoration LLC (PCR). From the moment of initial call; to scheduling the appointment of service. Good customer service... they took the time to educate me on the cleaning process, and thoroughly explained my options as a customer. Just got my sofa and my loveseat clean by Nick and Freddy, they did such a wonderful job. They were professional and friendly. My furniture looks amazing.🥰 PCR is a great company who does excellent work. Highly recommend!

Fredy made my carpet look like new, very professional, I will definitely call you again I recommend

Great company... Always on time and has been doing a perfect job on my townhouse since I moved in... Very friendly employees and managers... I recommend this family owned and run carpet cleaning company... You would not regret...

They did their best to get a stain out of my carpet that was made by my puppy and I had tried unsuccessfully to remove.It is better !

PCR has always provided excellent service and are very reliable. they respond quickly to our emergency calls and are upfront with what they can and cannot do. I would recommend them to anyone looking to get quality work done.

The crew did an excellent job in reviving our carpet! Thanks!

Everette and Nick did a fantastic job on my carpet.

Thank you for the great job. My dog had ripped my carpet apart and i couldnt afford a new one. PCR fixed that for me when they took a big piece of carper from my closet and they placed it in my living and took the bad pieces out.. Wow Love what yall do

I use this company where I work. They do a excellent job!

Nick did an awesome job on cleaning my sofa

My carpet was cleaned,yes, however, they damaged my bathroom mat/rug and I am waiting to be reimbursed for the damage. This happened some three weeks ago. No one is replying to my calls, emails or text messages.This I consider is poor customer service.My rating would have possibly been higher, but given this type of customer service, I rate you a 2 star.Not happy.

Everette and Martin was very good

Quick and easy, love their service... They worked around my schedule...

Love the work! Love the price more...