Perfect example of Good gone Bad! Although I purchased my BMW 528i from Sterling many years ago, I started to service my car here as I was working in Alexandria. They were very nice and their charges were quite reasonable. I once even received a $300 refund few months after I replaced the tires as the bill seemed high. But once my car aged for 10 years, they do not even offer me a loaner car. I showed them my auto insurance covering $100k per their published requirements to get a loaner, but they cited stiffer insurance terms to avail that. My car looks good and runs good, their estimate for all the needed repairs they discovered was north of $7500 when I took it just for an oil change. I mean you want to do business with me for thousands and thousands of dollars but you are not ready to give me a loaner? That was it. I thought I would never call them again but I had to, as the new garage I went to could not find the wheel lock key. I called the Alexandria BMW parts department and explained that they are the only dealer where I changed my tires and they should know its whereabouts, but the salesman from the other end said: You want to buy the key, yes or no? Sad to see the service of my favorite dealer has landed a dumper.

I so love 💜 this shop! From the cashiers, to the Service Advisor, to the Service Team, the Loaner Team and the Boss everyone is so sweet, helpful and kind, when they arent they usually are gone. 😉The best! Im always treated like a Diva for a day when I go, it makes spending my money easier! Lol!

I went to the dealership last week, aware that I needed a new car battery. It was late afternoon when I arrived and I needed a jump prior to getting to the dealership. The service advisor gave me an estimate of 2 hours waiting and a cost of $500 for 1.5 hours of labor. He also stated a diagnostic ($200) would be performed despite telling him the reason I came in. He assured me the fee would be waived if I was getting service too. I reluctantly agreed since it was getting to be the end of business hours. It turned out I was very misled.The advisor told me the cost was actually $1k and the part had to be shipped so it would be a week before I got my car back! The price breakdown was a total ripoff: part $257, labor $623, shop charges $105!! I requested a discount as this was nearly double the cost I was told initially and the advisor claimed he could only offer $100 off. I was literally stuck with that decision after 5PM in the evening.The advisor gave no update the following day, so I called and reached out to the manager Thomas who claims he waived the diagnostic fee, which wasnt included in the first place, to give me a discount and a total of $725. A week later I picked up the vehicle and there was notifications that service was needed and I was not informed of this. I expressed to the manager at that time, Steve, that my time had been wasted if additional service was needed and I wasnt notified--he responded by saying the techs only address the issue the car was brought in for. Poor customer service.And...what a coincidence the fee for the service notifications was $325! One way or another trying to get $1k out of me. I left and I do not recommend!!

I recently returned from Germany with the military and was fortunate enough to buy my dream car, a BMW. A bit of background is important to understand why I wrote this review on google, which I seldom do. In Germany, if you are a U.S. service member, BMW gives you a brochure to ship your vehicle at the conclusion of your orders to Germany and all you have to pay is about 50 euros. This is done to entice U.S. service members to buy a new BMW.I turned in my vehicle on Aug 1 for shipment but it has taken lot longer to ship than I expected. While in Germany, the BMW dealership affords those individuals a rental car for a truly reasonable price until their vehicle is ready for pickup. I am in the military and my wife also works. I have two children that need to go to school, daycare and appointments and I desperately need a second vehicle. Since my vehicle is not here yet and renting one for the month would cost be close to $900, I called my nearest BMW dealership and see if they offered a rental program similar to that of the BMW dealership in Germany, or if there was anything they could do to help me. I called twice and have spoken to two different people who have assured me that someone would call me back within “a few hours”. I have yet to hear anything back from them. I am absolutely aware that they may not have the rental option here in the U.S., however, a callback, which may take 30 seconds, and tells me they do not have the program and that they cannot help me, would have been the professional thing to do.When I bought the vehicle in Germany, the dealership there was especially open, resourceful, professional and pleasant. I thought buying a BMW would allow me to have a certain level of customer service I may not get from buying an economy car. However, my experience with this dealership has proven to be less than fair.

I traveled 4 hours to them.They were really friendly. From the beginning, We were communicating through Emails. I bought my X4 huge discounts and lots of help.

Unfortunately and unexpectedly, I had to buy a car before I wanted, but thanks to Karen Cruz for helping me get the car I wanted and then some. This is my second BMW, both from this dealership. Karen, I appreciate your efforts and enjoyed working with you.My only suggestion to the dealership/owner is to provide a means for electronic payments to put holds on car; its 2021! I missed out on my first choice because I refused to write down and email my CC #; too risky for me.

I sure am glad a dealership just down the road was so demanding and marking up advertised prices because I discovered BMW in Alexandria. I just picked up my new X5 and the entire experience was wonderful. The prices were as advertised, No $5,000 or more mark up over the sticker price.The salesperson who worked to find my perfect car was Abed Abutaa, a US Military Veteran. Abed is a very good salesman and you will be happy working with him, I was.

Future customers,Strongly suggest you look at other branches prior to scheduling appointment at this location, to avoid a grumpy day. I called and asked when I could bring my car in, was told Sunday because they are slow. Got to dealership Sunday, told they are slammed and would have to make an appointment. Also told they don’t have enough loaners, so would have to “show up that day and see if there’s one available”. I showed up the night before my appointment and was asked several times who my “advisor was”, no idea what this means. Was ignored by the girl at the front desk who casually flirted with several coworkers before asking if she could help. She told me there were no loaners, I could try to reschedule another day and “show up that day to see if they had loaner cars, but no guarantees that day either”.At this point I was pretty frustrated and asked if all the dealerships function this way, as this was the first BMW dealership I’ve experienced such poor service/customer experience… she replied “I don’t know you’d have to call them”.Happy to report I now have an appointment at the Fairfax BMW where they provide loaners and were very polite and eager to help on the phone.Recommend not buying vehicles or receiving service at this location. Hope this helps someone avoid a grumpy day! ☀️☀️

Ive had a mixed experience regarding maintenance at this location, but the service representative TC Johnson and manager Thomas are both very professional and helpful.

I came in for an oil change and asked Albert to have a few things checked out to see what his tech thinks at the same time. He was very pleasant and helpful.

I’ve been a BMW of Alexandria client for years - they are truly amazing and provide an extraordinary levelof client care - Eun is the service dept is THE BEST - he is knowledgeable, responsive, efficient and shows great care for both cars and people....because of Eun, I will be a BMW of Alexandria customer for life!!!

The worst BMW dealership i’ve been to. I took my X6 in for service because my windshield whispers stopped working. The service advisor told me it would be $1200 to fix and would take about 3 days. I gave him the green light to perform the service and went to get a loaner. The loaner they gave me had a leak in the tire that went completely flat everyday. Not to mention the 3 day repair ended up taking 31 days. That’s right they had my car for a full month. When I finally got the call that it was ready, I get to the cashier and the bill is $2600! I asked that was the reason for the price change and they stated that was the original quote. This dealership does NOT uphold the BMW brand at all. Fairfax or Tyson’s Corner are better alternatives.

There is a person Eun who is absolutely amazing! he is super knowledgeable, helpful and just a pleasure to work with! Always provides support, details to help make decision! Very customer need oriented! i wish there were many more people like him!

Going to BMW of Alexandria was not my first choice since it isnt close to where I live, but I have to say, going there and dealing with Kate and everybody else I dealt with was probably the best car buying experience Ive had! From the ease of negotiating, purchasing and finance!! Would definitely recommend!!

Ive owned a BMW for 10 years. The experience at this dealer was the worst I have had. My car broke down near Alexandria and I had it towed here. After three days in the shop I get a call from a service agent saying that repairs will be about $6000. He then emails an estimate not to me, but to my sister who hasnt gone there in over 10 years. The estimate is for $2000. I call to try to figure out what is going on and the service agent tells me that the estimate was not ready to be sent. He then sends me an estimate that is identical to the one he sent my sister except the price tag is over $6000. I lose trust in them and arrange to have my car towed somewhere else. The night before the towing company is to show up I send a message making sure the care is ready for towing and get e-mail confirmation that it is ready to go. No invoice was sent to me and email confirmation was provided that the car was ready to be towed. When the towing company arrives to take the car they refuse to release it because of a $200 dollar invoice which I never received despite the email confirmation that the car was ready the day prior (this was a different service agent who was extremely snarky on the phone). I payed the invoice that I did not know existed until that moment and arranged for another tow truck to come and pick up the car.The second car shop I took the car to replaced parts completely different from what the dealer recommended be replaced and while it was a pricy repair, it was significantly cheaper than what the dealer had estimated. None of the parts the dealer had recommended replacing ultimately needed replaced - it turned out to be a different issue.Would strongly recommend against taking your car here under any circumstances.

This location is the one I recommend. Previous one in Pentagon City area is/was not as efficient with extended wait times. I expect a BMW when my BMW is kept over night, not a Ford Escape. Highly recommend.

I purchased a car from BMW of Alexandria on July 1st, 2021. When I met with the Finance manager the paperwork did not match the offer sheet I received. Wow, a dealership that changed the terms without informing the buyer.They added a $500 charge for license plates.When I protested they told me that it was just an estimate and that they would only charge me the actual cost of the plates. I escalated to the General Manager who personally promised me that I would get a check for the difference.I have called and left multiple messages with multiple people and not a single person had the courtesy of returning my call.I have not received my check.I feel like they lied and had no intentions of paying me. Its not surprising that this dealership is one of the lowest rated on Google.

I had a great experience with Kate, who helped me test drive three cars (two new cars and one used car) in under an hour. She printed out the Carfax for the used car and let me explore the cars at my own pace.

This was by far the most relaxed and enjoyable car buying experience I have ever had. Alp was my salesman and was incredibly helpful finding me the car I wanted. Even after I told him exactly what I wanted he refused to ask me to go over msrp on my 2021 M2 Comp. If you know M2 Competitions at the time of writing this it is normal for dealers to ask 5-8k over book and it was their last allocation! Phenomenal experience! I cant praise this place enough.

These guys are absolutely fantastic. Customer service is top notch from communication, to standard of work, not to mention providing a fantastic car whilst they work on yours

My review of bmw Alexandria:Never go there, never buy a car from them(I didn’t but took it to be serviced)This has been, by far, one of the worst experiences of my life. I will not be returning. If I could give 0 stars I would.Thursday I took the car in to have the back gate and water leak in front right looked at.Diagnostics cost $500. That’s all I asked them to look at. I was told they had to keep the car for 24 hours. I got no calls or updates for the car. I had to hassle them and call to find out any information. On top of that I had to go back and forth between them, the warranty company, and the original dealership.I sat and waited for a loaner for over 2 HOURS.The loaner car was not even close to the same size as my car and it was FILTHY. Inside and out. Photos attachedWhen I finally started getting answers, they told me that 5 other things were wrong with the car. Plus my diagnostic price had gone up almost $200.Even though I never asked them to look at anything else.Sunroof drain apparently required the seat and carpet taken out to be dried, then retested- $1454.63Rear trunk shocks- $1842.91Gasket, oil filter housing- replace - $1649.90Engine oil pan - $3881.60Mounts front thrust strut- replace - $1012.23Align suspension- $199.95.Plus tax and shop charges.For a Grand Total of - $10,306.Their prices are so jacked up the extended warranty company wasn’t even willing to pay half.We then did some internet browsing only to find out labor is $180/hourWhen I called to talk to them they got extremely nasty with us. Karina Gonzalez, our service advisor, was basically screaming at me when I told her I’d take the car to another place to get the repairs done. They tried to make me wait through the weekend to pick up the car because “it wasn’t put back together” and the technician “was out for the weekend”Around 6pm We talked to the service manager, Thomas I think his name was, with an expectation to have a call returned. He never returned the call.Around 8pm Karina called me (even though she was supposed to be off work at 5, I had gotten 3 calls from her after she was supposed to be done, how funny)She was screaming at me, demanding for me to come pick up the car by 9 pm. Even though we were told we had to wait until Monday because the technician was done for the day/weekend and that no one else can work on the car. How magical, must have used their fairy dust or unicorn farts.When I got the car back, the tire pressure in the front 2 tires was low- even though it wasn’t before I took it in, they didn’t clean the car, gave it back to me filthy. Water spots from the water test, dirt marks in the passenger side floor and mat.I took the car to the original dealer I got it from and handed them the estimate that I had refused from bmw. They took the car to be looked at. They checked all points the bmw dealer noted. Not a damn thing was wrong with the car other than the two things I asked them to look at. It was all a huge lie, trying to screw me out of every penny. Not only did I NOT WAIT for 2 HOURS, they flushed the sunroof drain right there, and are replacing the trunk shocks at no cost.

Leigh Ross has been my client advisor on my past two leases. He makes everything swift and easy, finds me exactly what I want at the price I am willing to pay. When my plates came in, he even personally put them on. Great guy, great attitude and interesting life story. Highly recommend him if looking for your new beamer.

WORST experience I’ve ever had at a dealership. You’d think they would have better customer service while trying to SELL you a vehicle. Rudest employees, ridiculous rates, and hidden fees. Left and went to Passport BMW and had a WONDERFUL experience. Take your business to Passport BMW and don’t waste your time at BMW of Alexandria. You won’t regret it!

Took car in for a broken tail light. They told me i had a broken sway bar and recommended i get BOTH replaced. Less than two years ago I had a broken sway bar and got BOTH replaced so they are telling me the new ones they put on then are both bad? Unethical service advisor and service manager Fritz. I had been a customer since 2017. Not any longer. You expect a certain level of quality and service as a BMW owner however if you want to be treated as such and not a $, then drive to BMW of Fairfax instead or another repair shop.

This dealership has no experience whatsoever in out of state purchases. The salesman Andrii became extremely unprofessional as soon as the sale was made. The finance manager Jeremy was no better; his lack of knowledge regarding the out of state registration process caused major delays and additional expenses. I had to book a last minute flight which had me pay premium for my ticket. I still have not received my MA inspection reimbursement which I had to pay out of pocket. I can’t express how bad this experience was. I will never consider this dealership again and will share this mediocre experience with all my surroundings.Update 8-15-21: even after i provided my email to discuss this, I still have no answers or any attempt to rectify this. Stay away from this dealership

Made an appointment for service a week ahead and was told to arrive at 7 am to have the best chance for a loaner car on a first come basis. Arrived at 6:45 and waited about 30 minutes for my service advisor. Was told there were no loaner cars at all that day even though I watched other people get loaner cars. Asked if the parts were in stock to possibly correct error codes my ODBC device read out. Was told the service tech has to determine if parts are needed and my question was not answered. My adviser left to do paperwork. While waiting I walked over to parts to see if they had the two parts I would probably need. One was not in stock with a 2 day minimum delivery time. I requested to delay the repair until the likely needed part was ordered. Was told that was against dealer policy. Rather than likely face 2 or more days of Uber rides I declined the warranty repair service and kept my car. Called another local dealer in Fairfax and was able to schedule an appointment with a loaner car offered and reserved. Was also able to get a mid morning appointment at the other dealer to avoid the Black Friday craziness type of service rush. This morning I felt stranded by BMW of Arlington with no transportation for 3 or more days. Was so happy we have dealer choices here and that I could find a dealer nearby that understands the importance of having transportation when you surrender your car for correcting warranty issues. This morning at BMW of Alexandria was a waste of over an hour of time having to arrive before 7 am for the loaner car lottery plus an additional hour of time to get 10 minutes of attention from a dealer that doesn’t care about customer realities of transportation needs.

Karen Cruz and the entire Team at BMW of Alexandria delivered the most exceptional experience when I purchased my beautiful new BMW convertible recently. The professionalism, attentiveness and service ethic of all I encountered was impressive. I strongly recommend this dealership for a new or pre-owned vehicle purchase. Thank you, Karen and colleagues at BMW of Alexandria!

Worst service ever. My wife is 39 weeks pregnantthey promised a loaner car while we got our air conditioning fixed. I drove down there TWICE only for them to pretend they never promised the loaner car and then act surprised I wanted one. we couldnt go without a car to get to the hospital so we are stuck without air conditioning. I told them why we needed the loaner and they didnt care at all totally heartless. no call backs when I asked them to tell me when they would have a temporary car in. stay away. Terrible people.

Great experience with BMW of Alexandria and my BMW Client Advisor, Paul Blakeman. Dealership is clean, attractive and efficient. I enjoyed my time there. Paul was great to work with - really responsive, friendly and professional. They had me in and out in no time with a beautiful new BMW M3. This is the car Ive been wanting my whole life and it was great to couple that lifetime purchase with an excellent sales experience. Thank you!!

Quick and easy experience. They did a great job overall and walked out with my beautiful car. Thanks everyone!

My service advisor Eun is phenomenal

Terrible with the details at this dealership. Brought our X3 in for service and of course it was extra expensive. Went to pick up the car and found that they didn’t wash or clean the inside. After spending that kind of cash on “service” the least they can do is properly clean the car. I am disappointed to say the least. Just makes me question whether they actually did the services I paid for if they cant even do a simple car wash. NOT GOING BACK!

Im not happy with them, they treated me like a joke, i submitted all my paper work did everything they as filled out the credit papers filled out the $3000 deposit form and they just set it on the table for a week untill i showed up with a check thats when they told me sorry we havent processed nothing. Now that they have my check they did. They have talked to me about nothing involving the car i have to keep asking. All i want is to film the arrival of my vehicle they say the have no idea when it will come, end of November or in December. Is it cause im not white and i look too young. I gave them $100,000.

I was on the phone with Marcel and he was able to answer every question and rose every concern possible. Great customer service skills, Get this man in management.

I went to this Alexandria location because it was closer to where I live. I’ve brought my car here twice for an oil change and both times a tire surprisingly became flat. Two different tires. Almost 8 months apart.So I went back to the other dealership that is a bit further and told them our experience with Alexandria. Long story short, if you can avoid Alexandria BMW it is best. And any other BMW is recommend. I prefer working with honest people who I can trust.Side note: we have coverage for maintenance but the guys there tried to charge us $900 for an oil change. Then after we complained (because we have coverage) he came back and said we have $2000 worth of repairs. So I already felt like I was getting scammed. So then to have my tire flat (again) within a week seems sketch.

The dealership was so busy today that there was not even a place to sit when I when you get my oil changed. However, even while being crazy busy, Kayla Was friendly and very professional while assisting me with checking out my loaner car. Exactly the type of service I would except at a luxury dealership.

I just leased my second car through BMW Alexandria and had another great experience with the entire team! Leigh was attentive and helpful to make the process extremely easy. Everyone I interacted with was knowledgeable and helpful!

I was very disappointed with my service experience. I went in to get an oil change, and address noise that my car was making when start stop function engaged. Instead of actually trying to address the issue they took a very generic approach to resolving the problem based on the mileage and age of the car. My car had no fault codes or warning lights on. I dont think they actually test drove the car to induce/replicate the noise that I had complained about. Instead the service sales rep and technician strongly suggested I replace certain parts which werent an immediate problem, however I believe this was an upsell based on research that I completed after the replacement.Ultimately the final decision was mine to make, however I felt pressured based on what the service sales rep was relaying. The noise issue still hasnt been resolved and I refuse to pay their diagnostic fee once again. I would seek out a second opinion from a trusted independent BMW mechanic before agreeing to services/work by their service department.

The SERVICE DEPARTMENT is horrible! Brand new car, after first regular maintenance appointment my inspection sticker went “missing”. I didn’t notice for a few days called them back to bring it back in was told it wasn’t their fault that the sticker was more than likely stolen. Really, someone somehow got into my car and very carefully scraped the current inspection sticker I had off and didn’t steal anything else out of my car. I DON’T think so!! Then was told just come the next morning at 7:00 and they would do an inspection for $20 and put a new sticker on. Showed up at 7:00 was told computer were down (they can’t help that so I get that) but then was told I could leave my car with them or make an appointment for the following week as they are all booked up for the next week! WHAT?!! You just told me yesterday to just come in and you would get it done! Unacceptable, some of us work and they NEVER have loaner cars!! NEVER!! Go to FAIRFAX BMW!!

My son went to the dealership with flat tires cause from the highway construction.He was told that he had to pay a diagnostic fee or they would not give him a loaner at first then they told him he could get a loaner but he had to pay the diagnostic fee for them to touch the car. We have a BMW warranty that replaces tires and rims if anything happens no questions asked. There is no reason why we had to pay a diagnostic fee when I told the service manager show me in writing that it has to be paid for a warranty work to be done he had to my son the keys back and told him to get off his property..I will never recommend or use the this P.O.S dealership ever and I hope no one else will use them either

Maybe next time when you try to charge a tire issue for 5k, think about your mom in the heart a little bit, do you want her to be fooled around by some random people who were supposed to be professional and nice? If you cant keep your dignity, Im sorry for your lost.

Just completed a lease transaction with this dealership. I worked with Dustin Aliano. I must say this was one of the most seamless transactions I have ever had in leasing or purchasing a car. From start to finish Justin and his team were great at providing me all the information I needed to make a decision I was comfortable with (without any pressure). The customer experience was first-class and worthy of the brand that is BMW. I will likely go back to this dealership first for my next vehicle purchase. Thank you Dustin and Team!!! T. Dino

Best BMW dealership in Northern Virginia. Alp Seyhan is top notch!! Hands down - if we could give him 10 stars, we would. This is our third vehicle at BMW Alexandria working with Alp and each experience has been absolutely marvelous. He treats us with so much kindness, really taking time to get to know us and our needs. Alp is always there to answer any questions and concerns - no matter the time, he’s never too busy to help. He is never pushy and you will never feel rushed working with him. We trust his guidance knowing he has our best interest at heart. We have recommended Alp to all our friends and family members because we know he will take care of them just like he takes of us. If you need anything BMW related - GO SEE ALP!!

So unbelievably disappointed with the lack of professionalism and extremely poor customer service. I wholeheartedly expressed my interest in purchasing a used 2014 Audi Q7, was called by Darryl at 1:16pm on a Sunday and he clearly said The Q7 was still available . I called him right back and Talked extensively about what we were looking for, the price, etc. He mentioned he was very busy and would get back to me soon. Over 2 hours later I begin texting him as Im worried the car will be sold from underneath me as Im in another state. I proceed to wait as patiently as possible, I booked a one-way flight then finally get a call back from Darryl telling me exactly what I dreaded, Im sorry the car just sold 15 minutes ago.. Are you kidding me?? For 3 hours Ive called, followed up, said I was interested all for Darryl to NOT communicate my intentions with ANYONE so that another sales rep sold it at the time Im waiting on Darryl to finish other paperwork?? Asked for the manager to call me, He said Sorry, 1st come 1st serve. Well, this is so wrong especially when Im 4.5 hours away and called to lock in a deposit (as Darryl said I could do) only to have the manager tell me NOPE we dont take deposits on used cars! BUYER BEWARE!

My fiancé convinced me to fly from NY & drive back from VA to get a car from BMW of Alexandria and it was WELL worth it & will do it again in a HEARTBEAT. AT FIRST I was very skeptical but their prices cannot be beat and their sales team is the best. We dealt with Karen Cruz she was so informative, detailed, and professional. She is the definition of southern charm ! She is so so sweet. Due to Covid we are still waiting for our license plates but she follows up with emails regularly with an update without even having to ask, very attentive. Definitely recommend,

Salesman was great - stress free negotiation. Unfortunately, thats where the good experience ended. Unknowingly paid $160.00 to the dealership for the convenience of out of state registration service - took 4 months to receive my plates and then found out they overcharged me for state registration! Business manager could care less since Ive already purchased a car and he no longer needs me as a customer! Service counter then tried to convince me touch up paint for my car is unavailable because the color on my brand new BMW is not sold in the US - really?! Take your BMW to Arlington!

Had a great experience finding the right BMW for me at BMW of Alexandria. Both Andriis and especially Karen were great in meeting my needs and expectations. Would definitely recommend to anyone who is in the market for a new or used vehicle.

Worst car buying experience ever. The lack of communication is going to hurt them in the long run.

What would have been a completely normal weekend ended on a wonderful note. My wonderful husband surprised me with a car shopping adventure! Thanks to Leigh Ross of BMW Arlington, I now have my dream car parked in our garage! Leigh found me the perfect car and walked us through the process and Nick Sullivan (BMW Genius) showed me all the awesome toys that came with it! Thank you!

The parts department at this dealership put me on hold for over 45 minutes. They were then extremely unhelpful. I wish it was possible for me to give this dealership a lower grade than one star.

My husband and I had the pleasure of going to the BMW service center yesterday for the first time. I had read the reviews online and many were unfavorable. Let me say I was hesitant but, we decided to give it a try for ourselves and we are glad we did. Robert Curry was the best service advisor. He was prompt to our appointment time and explained the process of our servicing since it was our first time having a service preformed. He gave us a great estimate of how long the process would take since we were waiting. He escorted us to the waiting area. It was full but, we were able to find seating in a little cove where they had computer recharging. It was great. Once the initial work was done Robert came to let us know a couple of other things that were found. He took the time to explain getting it done then verses waiting. He again told us the time needed to complete those jobs. Robert was right on target and we were out under his stated time. We cant say enough great things about him and his great customer service. I wouldnt hesitate to recommend this service department and Robert in particular.

I came in today to see a BMW genius about features on my car. This location has 3 BMW genius. They were all busy when I arrived but after a short wait a genius became available. We went through feature on car and was able to address all my needs. The dealership was very clean and people friendly.

Excellent service. I called and scheduled an oil change with their service department and they had it completed in under and hour and a half. This is warp speed for a BMW dealership. They also gave me a courtesy ride home and sent somebody for me when my vehicle service was completed. My service tech was Marcel. He provided excellent support.

I’ve been in the industry for over 10 years and have never experienced better service. From the first phone call TC had incredible customer service.. actually seemed to care what my issues were! & Dave I believe the shop foreman, who checked my car out gave me so much peace of mind when I was worried the worst thing possible could be going on..Thank you all so much, for as long as I have a bmw I’ll only get it serviced here ❤️

Recently went for a simple service. During the course of my service, the electronic key to my home went missing from my key ring. When I noticed this, I brought it to the attention of the service associate who assisted me, who agreed that a key was missing, and would look for it. It was never located.Losing or stealing of a key to my house is a serious concern. Keys don’t just fall off of key rings, and a key is of no value alone. This is either gross mishandling of customer property or an attempt by an employee to gain access to my home. Neither makes much sense to me.I asked for reimbursement for the cost of replacing my key. I was offered a hollow apology and the service manager refused to admit any fault in the issue. Only a credit for future service use was offered, meaning I have to hand my keys back over to this shop if I want to get any reimbursement.There are plenty of BMW dealerships in the area, go to any of the other ones.

Unfortunately my experience here with the parts dept specifically wasnt good. I called was put on hold and never got back to, then got there and wasnt greeted let alone acknowledge by the person in parts. BMW maybe the ultimate driving machine, but have a lot to be desired as far as service.

I had an incredible experience at BMW of Alexandria in purchasing an M2 Competition. Salesperson Habib Mehdi could not have been more helpful or accommodating. Great and competent staff. Do not hesitate to use.

Great service. Prompt and efficient

Overall, excellent service. Karen was absolutely wonderful in explaining my different options and working with me to answer all of my questions/concerns. The only reason I give 4 stars is because the finance department did a poor job of explaining my warranty options. While I understand its their job to sell the premium warranty, I did not appreciate as a first-time car buyer and customer being overwhelmed with information, rushed through the process, and misled to believe that premium was my only option.

Great, very nice and low pressure.One thing that I really dont understand though...why is it when you tell a dealership you are coming to test drive a car (and have an hour or two notice), only rarely have they retrieved the car for you by the time you get there? I cant fault this dealership, because almost none bother to save you that time it takes for them to retrieve it (sometimes 15 min or more).

I recently purchased a vehicle and had an amazing experience! Karen Cruz was so helpful in the purchase of my vehicle and she was so easy to work with. If you are in the market for a new or use vehicle make sure you see Karen at BMW of Alexandria!

Karina Your AWESOME thank you so much for your help and expertise. I’m truly blessed to have had the opportunity to meet you but also your wisdom helped me make the best decision. i truly will never trust another person with my vehicle! your service was amazing and you deserve your flowers thanx again KARINA 10 STARS!!!

I would like to start off by saying that this was the most unpleasant experience that I have ever had with a dealership. This entire experience felt nothing less than rude and discriminatory. This is my first BMW and my first BMW service experience and it has put a damper on my view of the BMW brand as a whole. To begin, I called into the dealership and spoke to a service advisor named Karina Gonzalez (who is the rudest, most unprofessional advisor that Ive ever dealt with before) and explained to her that I wanted to come in for a service since my vehicle has an active service contract. I asked her to verify that my information showed up in the system before coming in since bmw USA has updated it. She then verified and set my appointment for 10:30am. Upon arriving, she lied to my face stating that my car cannot be serviced on the basis of the service warranty not being transferable from the original purchaser which was incorrect per BMW USA because of my particular service contact type. At this point, I explained to her that she is may have the wrong information because the particular service contract on my vehicle is not attached to any individual owner but is attached to the vehicle. I also explained to her that BMW USA said that the dealer should call them if they have any questions. Instead of calling, she spoke to the service manager and explained that she felt the contract wasnt valid versus actually doing some research into the matter or calling BMW USA. She then walked me over to the finance manager (who I was told name is Chris) to try and sell me a refresh aka extended service plan. Upon arriving to the finance mangers office, she went into the office and left me outside of the office with the door closed to adamantly prove, in my opinion, why she was right about service non transferability. I had to ask to knock on the office window and ask from the outside of the office if I could come into the office to be a part of the conversation. How rude and unprofessional? When I was finally offered to come inside, I was never introduced nor did I receive an introduction from either Karina or the finance manager. The service manager began the conversation by looking at his computer screen and telling me that that there was nothing that he can do on his end since I purchased a used car which they sold at their dealership in the past. I reexplained the details that I received from BMW USA and told him that BMW USA asked that the dealer to call if there were any issues or concerns. The finance manger then told said Well you can call on your cell phone if you want. I then asked again if they could call from their office since BMW requested that the dealer call if there were any questions. The finance managers arrogant response to me was Well, I can call in an hour and a half because I have to help someone who is actually buying a new car because thats what I do. Im the finance manager. At this point Im wondering that if the finance manager wasnt able to help with this issue, why was I brought to you? To be reminded that I purchased a used car and that you sell new cars as if my concerns arent as important? After this awful experience, I ended up reaching back out to BMW again and ended up getting my service done (under my exact service contract with no issues at all) by another Certified BMW dealership in my area just an hour later. This Certified BMW dealer also verified that BMW of Alexandria was misinformed. I want to end this review by saying, BMW of Alexandria has lost a future customer and I will make sure to let others know that they should not take their money to this dealership because they are rude, uniformed, and lack customer relation skills. Ive read other reviews about this BMW location and realized that it seems others have had similar sentiments regarding this dealership and Karina Gonzalez in particular.UPDATE: BMW of Alexandria responded to this review and requested my contact info going on a week ago now and I have yet to hear back. Awful.

Dropped off bmw for service. When I went to pick it up, the staff was very friendly, customer service was very fast. While I was standing 3 different staff members came and asked if they could help me. Will always go there for BMW car service.

Selecting and purchasing a new 430i at BMW of Alexandria was a pleasant experience. The staff, especially Alp Seyhan, assisted throughout the whole process. I would definitely recommend this dealership to my family and friends.😊

Great service. Large selection of vehicles. Worth the trip from Baltimore, MD.Follow Up: I ended up buying an X2 from BMW of Alexandra!

We had a great experience at BMW of Alexandria. Karen Cruz was our Sales Advisor and she was efficient, professional, and personable. Karen tactfully followed up with us after our initial visit and went out of her way to be available for us on subsequent visits. When we finally figured out exactly what we wanted, Karen did a great job of finding the vehicle and negotiating the deal.

Poor services. You will have unexpected charges like 600 for home delivery. They dont answer the phone if you call for assistance or questions. They just care about selling. Last bmw in Alexandria for me

Do not purchase a car here or take your car here for service. It has been an absolute nightmare. 6 months ago we purchased a car here and complained about a problem with it and they brushed it off. When we took it in for service, we had to get tons of expensive repairs that were absolutely connected to the initial problem that we pointed out. They then held our car hostage for weeks - every day telling us that it would be ready “tomorrow.” We had to physically show up to get them to complete the repairs and get our car back. When we got it back, it was completely dirty with tons of rust on it from the service. The chip that they “fixed” in our windshield was not repaired.If you ever bring your car here, get as much in writing as possible because they will lie to you and forget what they told you.

Great service very friendly even gave us a discount on the service

Knowing what might happen I checked my interest rates before going to this dealer. I liked the car. So I stepped into the finance managers office to talk to him. I was shocked to hear that he gave me a rate twice of what I got over the phone from the bank. To my surprise (and to his) it was also from the same bank. I immediately told the finance manager that I got a rate much lower than that and I gave him my application number. He fixed the mistake and gave me a very similar rate after.I purchased the car after feeling a little upset about this then drove home with the temporary plates. Normally it takes a week maybe two to get your permanent plates. After a month they gave me the usual due to covid excuse. Of course. Anyway, I had to get new temporary plates sent to me because the ones I had expired. Two months later still no word of the permanent plates... Long story short, it took 6 months to get my permanent plates.I dont care what anyone says. With covid or without, 6 months is too long. I was already unpleased with the finance managers mistake then this happened. Whether these two incidents related or not I cant even trust them with inflating my tires anymore.If you want a car, check everything before you step into this dealer. Dont believe them. Challenge them. Dont be afraid to step out.

My service advisor, Mr. Yoon, did an exceptional job of providing me quality service. He was courteous, informative and efficient. My entire experience was first class. He is a credit to your organization. I will be returning to your facilities for all future service requirements on my BMW.

Employees are unprofessional and super slow, also spend long long time trying to sell you unless packages and wouldn’t let you take your car and leave. Each employee tells you a different version of the policy which make purchasing experience super confusing and time consuming.

Worst experience! Extremely bad customer service. Salesman say anything to close a deal. I do not recommend this dealership to anyone. I wish I could give this dealership less than a 1 star.

Stay away. Bought a used Jeep here. Not even 6 weeks later and five times to the Jeep dealership. No help from BMW of Alexandria. Parts don’t come in for 10 days, no rental. They charged me 35$ to have my tags mailed to me. I tried calling them to figure out what to do being it was under their warranty and no one would help me. They just kept telling me I needed to talk to someone else, just kept brushing me off to the next person. It’s looking like I may have to get a lawyer, LEMON LAW!!!!!Update! After waiting for parts, now my Jeep has been in the shop for 9 days so far. So my Jeep has been broke the whole time I have owned it.HELLO BMW OF ALEXANDRIA!!!! What is your dealership going to do to make this right???Now I have been to the dealership a total of 5 times now. The last time it was there from 10/19/20 til 11/11/20. They replaced a bunch of stuff. I get it back and it STILL is doing the same thing, but now new problems. Now it loses power and the traction control light and ABS light come on for a while then randomly disappear. I have a video of the ticking noise but I could post pics on here. You will see in the one pic the two lights that come on when it loses power. So tomorrow I get to call the Jeep dealership again. BMW OF ALEXANDRIA HAS BEEN NO HELP. Thanks for the great business!!!!! I will be calling the attorney general’s office as well to file my complaint.ANOTHER UPDATE!!Now they have replaced a wheel sensor that went bad. No more dash lights or losing power. But now I have the vehicle back. They said I have to wait a month for an engineer to show up at the dealership because they don’t know what it is. What a nightmare!! Thanks again BMW of Alexandria!!! Had this Jeep almost three months and nothing but problems.

Service Dept review:Im soooo thankful to Jhoonho, he provided EXCEPTIONAL customer service! I called with a issue that I needed resolved urgently and he made it happen. He was definitely my HERO of the day!

BMW Alexandria has really gone down over the past 15 years that Ive been a customer. The service department shouldnt take appointments, because appointments are treated as walk-ins. The loaner cars are no longer available via reservation, but on a first come first served basis. There is no way for you to know availability. I miss the old days when the dealership was in Crystal City 😫

Horrible customer service! A friend and I came to do some car shopping, we walked the showroom for at least 20 minutes, no one approached us meanwhile most salesman didnt have any customers. Finally, we went to the front desk and she paged a salesman. The salesman that was paged gave us a mediocre show of the car and stated their was no gesture control in the car we drove. We went for a test drive and indeed the gesture control option was there. We left and went to Mercedes-Benz Alexandria who showed us excellent service. Wont be back here!

Came in to get some servicing and see about some issues i was having with my vehicle. Was attended by Karina who is always the most attentive and knowledgeable person at any place I frequent. Always willing to go the extra mile in making sure im taken care of the right way, whether or not the maintainance cost is high, i never bat an eye because i know ill get the best of the best when working with her. Highly recommended amongst own family and friends. Stop by and get quality customer service.

I always have such a pleasant experience at BMW Alexandria, this time was no different. The service advisor Karina always makes sure to go above and beyond to ensure my car is taken good care of and keeps in the loop of any additional services that may be needed. I will never take my car anywhere else!

Our sales reps was the pitts. This location is closed to my house but I may have to find another location. Very disappponted with customer service received today.🤨

Jeff in the parts department is the best. Great customer service

Good buying experience but horrible post sale experience. Zero proactive follow up from them.

Good work on my car. But why is their transport vehicle a run down Chrysler? Seems like they are missing chances to promote newer vehicles.

BMW of Alexandria provided exceptional service, Nichita and the finance team worked quickly and went above and beyond to make sure I got everything I needed. Despite being over 1000 miles away Id love to do business with them again in the future.

Karina is always great! When ever I go their feel very welcomed and always keeps me up to date with what is going on with my car! Great service and this location is very clean!

Worst service ever!!! I did my service there they charge me for $850. When I return my loaner everything was fine. The next day I getting a charge $375 from the dealer they say they find a tire tear on the loaner. When I return the car the coordinator didn’t say anything about the damage, the next day they just show me the picture and a new check in sheet without my signature. Everyone just watch out for this dealer be careful when you return the car make sure you walk around the car with the coordinator and get the copy of the check in sheet don’t let them scam you.

I can’t really explain how bad of an experience I had at this dealership. They charge so much every single time to diagnose, without even explaining why they’re diagnosing the car multiple times. Ridiculously long wait times, and super uncooperative, rude service managers. I’ve bought multiple BMWs over the years and I’m shocked at how poorly they treat their customers. I seriously do recommend going to another location when looking for a BMW.

We bought a M2 Competition from Karen in late November, and it was a very smooth process all things considered. Karen made the buying process very easy, even on a very busy day - highly recommended!The only negative was that I didn’t get to connect with the “genius” the day of purchase, but everyone has been responsive to questions about the car and how everything works !

It is the worst place that doesn’t back up repair work. I had a engine replacement, complained numerous time about a rattling noise coming from the engine. Come to find out, it the exhaust pipe which is attached to the engine was tightened and missing a gasket. So now they want to charge me $1400 to repair something that should’ve been done when they put the engine back in. Now management is giving me a hard way to go. Every Mechanic shop I’ve been to advised me to go back to BMW because my car wasn’t repaired correctly. This is how they get you to come back and spend more of your hard earned dollars. Think about it, and your past repairs. Complete scammers. This is why I will be contacting a lawyer and 7on Your Side. (News Media)

I went in with a car in mind and walked out with keys in hand. Nabil was my advisor and he made the process easy and flawless ! I love my new car ! Thank you Nabil and Team :D.

Went looking for a lease replacement. No one greeted us as we walked through. Guess we didnt look like we had money. It was 30mins before closing so maybe they didnt want to be bothered? Dont think well be going back anytime soon.

I was told to get off the property because its midnight, Ive been to so many car dealers late at night with no problem. If you dont want customers checking out your cars at night then put up cones or gate, you dont have to come and start honking at me and rolling your eyes on me when I explained to him that Im just simply checking out your cars. .Based on this horrible treatment I highly recommend you not to shop here. I know $40,000 isnt a lot for the owner but im sure another dealer would love my business

Broke my mothers cooling system while doing another repair and refuses to cop to it. Overcharges for everything and the sales people are jerks. Id give them a 0 star rating if I could. They should be ashamed of the way they act.

Im supposed to get a refund since December 2019 I stopped by maybe 6 times each time they tell me ok will take 4 to 6 weeks! .5 stars is for Sam Lee

This was by far the worst experience I have ever had at a dealership. I brought in my M240i after getting a Brake light and Chassis Stabilization light on my drive home. After bringing it in, the rep asked me if I had had my brakes serviced recently. I told them I had (which was my first mistake) by a trusted shop I have been going to for years. He promptly decided to pin the entire blame on this company, which to make a long story short, had nothing to do with this particular issue. As a result of him claiming faulty workmanship, they refused to cover the issue under warranty. What I was left with was a $2000 repair for a right rear caliper. When the field appraiser for my insurance company came out to inspect the damage, his assessment was that the extent of the damage, and also the cause, was misrepresented. As a result, they refused to reimburse the damage.With two sides giving me contradictory info, I was naturally confused and upset, especially with the prospect of having to front this bill. With this in mind, I texted my rep and asked what I thought was a simple question: can I see photos of the damage to the caliper? What he responded with was the most unprofessional and condescending series of responses I have ever seen from someone in customer service. The photos I screenshotted say it all.I called and picked up my car as soon as I could the next day. Fast forward a few days, I go to another dealership (that was recommended by the shop that the rep initially had blamed for the damage) and it turns out the damage to this caliper was due to a faulty part, not loose screws that leaked on to it causing it to fail. As a result, the part is being covered under warranty.I wont dox this guy on a public forum, but he was absolutely terrible to work with. The horror stories and stereotypes you hear about dealerships are a direct result of people like this who are dismissive, talk down to you, take advantage of your limited knowledge, and do absolutely nothing to help you financially.

Just leased our first vehicle at BWM of Alexandria and it was a great experience! Our sales rep, Leigh Ross, patiently and frankly explained the entire process to us, and took the time to show us all of the available cars in the class we were interested in to make sure we found the right car with the features that we wanted. No rushing and no pressure either, which we really appreciated. Overall a very positive experience and were very pleased with our new BMW!

I got my first BMW from Alp Seyhan. Nice and easy transaction.

Leigh Ross at BMW of Alexandria has been my go-to guy for many years. He’s always attentive, organized and looks out for my best interest. The entire staff at this dealership is extremely professional and respectful. I’ve never felt like I’m being taken advantage of for being a lone woman walking into a car dealership. Leigh has always had my back and I’ve always driven away with a beautiful car, feeling confident I’ve made a great choice. I highly recommend their sales and service team.

Avoid going to this place for your BMW service!I called for an oil change last week and they told me they were running specials so I made an appointment and took my car today. It was a total rip off and waste of time. They only try to sell you more service and I guess their special is the way to get you in for more money. Stay away from this place at all cost. My all Saturday morning and money wasted at this place. Not sure if they even really did the oil change at all. A local mechanic would do better and faster job than this place! Total rip off!