The first year we had them the service was great. This year our grass has so many brown spots. The last tech that was here told me I had to buy Revive or Ironite to put on my grass because it has a fungus. WHAT???? I am paying you for services and I have to buy product?? I mentioned the crab grass that is starting to grow and I was told there wasnt much they could do. The weeds growing are also not their problem. When I called the office I was switched to a salesman who proceeded to try to sell me their service because he wouldnt listen. When I finally got customer care I was told it would cost extra to rectify my problems. We will switch services.Do not waste your money.

Notified in advance of technicians arrival. Never a missed appointment and arrive in a timely manner.

Provided unfavorable feedback on mosquito/pest spray service, now my weed service has been canceled and not scheduled. I don’t know if TruGreen is corporate ran or franchised operating in my region. What I do know is their customer service is just as horrible as their service. I wouldn’t recommend to a friend or family, and would advise anyone else to be cautious when using this company and any of their services.

It is highly disappointing to see the lawn dying in front of us ever since we have opted this service. We currently have the lawn fertilization and weed control taken care of by the trugreen. The verysight of the lawn disturbs us. Because we are used to seeing it lush green. We pay a good sum of money for the lawn care and maintenance and we get a poor qualith service. We dont mind paying huge amounts if it is improving the lawn condition but in this case the service is destroying the lawn gradually. Please stay away from this fancy corporate service.

I have been using trugreen for 3 months its was 600 for the year. not worth it!! Ive seen my yard go down hill the last 3months ... More weeds more brown and yellow spots . My Lawn looked better before tru green . Do not use this service

Im afraid I cant give more than two stars. The weed prevention package service was ok.. works for a month or so, then you have weeds again between services. Then when I tried to cancel, it was nearly IMPOSSIBLE. Took weeks and three different people to make it happen. Trying Advantage Weed Control instead.

TruGreen provided fertilization for my lawn, trees, and shrubs. They also provided preemergent crabgrass control, broadleaf weed control, and pest treatment. I am particularly impressed with the thoroughness of their specialist Lucia Herrera, who goes above and beyond in providing competent and courteous service.

Customer service for scheduling sucks never can talk to local personnel, my new sod is dying!

Trugreen came and did a Desert Green service. Had them for two summers. The person that sprayed my yard killed my landscaping that Ive had for over 20 years. They also continued to spray without my permission and then billed me for their horrible service. Be careful with their billing and service.

We have a standing note on our account that we are to be called 30 minutes before the associate is to arrive so that we can tie our dog and open the gate to our property. A fill-in associate (Eric) was scheduled to come between 1100 and 1500 on Monday, November 25 to apply dormant oil to our trees. I was at a doctors appointment at 0945 when I got a call from service associate, Eric. He said he was at my front gate ready to do the service. I told him I was at the doctor and that he was supposed to come in the afternoon. He told me that he would move the service to the last of the day, later in the afternoon. I reminded Eric to call 30 minutes before arriving so that I could tie my dog and open a locked gate. I received a message from Eric at 1130 advising me that he was on the way to the house to complete the treatment. I tried to call him back to let him know that I was still at the doctors office and to try to get him to come later in the day. Eric did not call me back and the service was cancelled for the day. This is terrible customer service!Our usual Associate, Lucia Herrera, is great and we never have problems scheduling and completing service calls. If fill-in associates are used to complete service calls, they need to do much better than this and work with customers.

Previous customer and had a bad experience then. The new local manager assured me they would be responsive and control the weeds as well as the grubs. I left a message on Tuesday August 11, 2020 that Trugreen had treated my lawn for Grubs on July 28, 2020. My yard was beginning to show signs of stress and an unhealthy look to it. I began pulling up the grass and it was infested with Grubs. I called customer service to leave a message for the local manger to call me the same day. To date no manager or anyone has called me back. VERY DISAPPOINTED AND WILL NEVER USE OR RECOMMEND THEM AGAIN!PS weed control is me pulling milk weed and crabgrass everyday. Pathetic!

Very thorough and on-time service for our large white pine in front.

I paid to have my lawn serviced, front and back. Found out they haven’t been doing the back although I’ve been laying for it. Multiple calls and the issue is still not resolved. All they have to do is update the service description and notes but that continues to not be done. Additionally I haven’t been given a refund or credit for the services I haven’t been receiving. I’ll upload some pictures so you can see what a TruGreen lawn really looks like.

I have been very pleased with the health of our trees since treatment began this year. TruGreens advanced notification of their pending treatments has permitted me to keep our cats indoors while treatment is about to take place. I also appreciate their advice on further care of our trees.

I am glad that I don’t have to be concerned about what I need to put in my lawn to keep a green in the closet to grow normally. I put new sod this summer and it was turning yellow and spotty and now it’s green again and they filled it in withWhich is going to make me be really proud of the lawn this next summer. There is a lot of communication from TruGreen. They are very prompt and precise about their service times only changes have been due to weather. I highly recommend TruGreen as your lawn specialist the lawn started improving for me after my first application.

I highly recommend TruGreen. Our grass, trees and roses are all healthy and beautiful now.We had TruGreen in Montana over 35 years ago and our yard was transformed from thistles to soft, beautifully green weed-free grass. So when our current home in Albuquerque had dandelion, clover and bare spots I called TruGreen. I got the same wonderful results in our lawn and pine trees as well as the roses.I highly recommend TruGreen.

The maintenance people who came out were very fast, efficient and explained everything in detail. They were able to kill off about 90% of the weeds and help jumpstart my lawn. People do need to understand that when they start coming out it is a marathon not a Sprint to get your yard taken care of. Theres a lot of follow-through work that you must do after they have set a good template for you to follow. The price was a little high, but it was worth it to get the yard looking good again and I look forward to next spring when everything starts to come out👍

The service used to be great! But the last time they were at my house, they missed the entire side yard, driveway, and median. I called them twice to redo it, but I still have weeds in those areas. I refused to pay for the service, and they turned it over to a collection agency.

To Whom It May Concern: Thus far all service people have been helpful in sharing valuable information; Lawn care is definitely a science and am glad your services members are sharing what they know; Thus far, the one to one interaction has been the most useful; Thanks.

4 stars because I do not use the service, but did want to say that the (door to door) sales rep (Donna)who came today was exceptionally good - friendly, not pushy but informative. Clean and neat appearance. I hope she finds good job somewhere worthy of her talents. This is an Albuquerque.

Our trees and shrubs have never looked better! Our Technician, Lucia, is a complete professional and always works with us to ensure that our service appointments dont conflict with our schedule.ED

We had our first visit from TruGreen. He was very informative and we learned our gardener totally set up our watering system wrong. We even went online & sure enough several web sites verified we were over watering and that we should not be doing a nighttime watering. No doubt his input will help our lawn to be healthy.

Why dont you list tree care as a service? Thats all I use from your company.

Awesome service 👍

The service is very easy to use. They call the day before to let you know they will be there. You dont have to be home. Very convenient and easy to schedule. Nice to know that you can depend on them doing the job right.

Called to get an estimate, and ask a few questions about a project I needed. Representative was very rude and did not help me at all. Plus when you call you get an operator and it sounded like it is a large corporation I will continue to look and make sure it is someone local and with much better customer service.

Tru green has been the best decision for the care and support of our landscape, not only do they provide good customer service they are knowledgeable.

Do not and I repeat do not hire this company. I agree to Services for last summer. Turns out the contract that they have you sign give them permission to keep coming back to your property until you tell them to stop however they dont highlight that. So I get their junk mail I assume theyre trying to get me to sign up for this year no it turns out its a bill because Ive already been in my property and perform services that I did not authorize. Maybe actually killed the devil grass in my front yard AKA Bermuda grass I wouldnt be so upset after wasting so much money to kill weeds that are still alive this year

I had some TruGreen sales reps come to my house and after seeing my yard said they could take care of the weeds and that in 30 days or less I would see a significant improvement. That I would be hosting bbqs at the 30 day mark. And quoted me something like $40 for the first treatment and then $60 from there on out.I took them at their word and signed up for their service. They also told me when I signed up that on the first visit I didnt have to be home to just mark what I wanted with Orange flagging tape (which I did). Well the day of the first appointment came up and I get a notice on my phone via the app that I was skipped (due to not being home). I called and they had the service tech call me and he came back to the house.He did the job and again told me I should see improvements within 30-45 days. That anything knee high roughly or under would die and then blow away and anything above roughly knee high I would have to pull.After about 35 days I the weeds that where no dead had died but showed no signs of doing what he said, but I let it go, I started to pull the weeds at where at my knees and higher as told. At the 40 day mark nothing else had changed so I called them and they sent someone else out.When he got here the weather would not let him proceed with the service and he got it put back on the schedule. They next lady that came out did a treatment and again told me in 30-45 days I would see improvement.So i waited again about 35 days after the service nothing was changing. By this time it was time for my next regular service anyway so they came out, did the service again, and again i waited, while waiting I received a bill for $102.42 which is no where near the price quoted.I called them and pretty much got a oh well attitude and that they wouldnt do it for that price. Well I waited to see if there would be any improvements and there was not at 45 days in. I cancelled the service and for the cost of a refill of my propane tank took a propane torch and had it cleared in a few hours.I would not recommend their services to my worst enemy.

Not a good start, signed up for their summer service and made an appointment for today between 9-12. Nobody showed up or even called. Ridiculous.

I was actually pleased with past services and rates I was being charged. I stopped service during winter months and told them I would call in the spring to resume services. They came in April out and serviced my yard without me asking to but I figured what the heck no problem. They came and serviced my lawn again in May then I get a bill twice the amount I was previously paying. When I called customer service they made no attempt to correct the bill only offering to give me the next service for $27.00. Im dissapointed on the lack of making it right. I cant stand shady billing by this business. Customers Keep on top of your billing by this business.

Terrible service. I have been trying to get someone to come out to my property for weeks and anytime I call to make an appointment they just say someone will call you when they are on their way but no one has called me and they dont allow us to make appointments ahead of time. Its just random and not convenient at all. I guess all I can do is continue to wait for someone to call me and hope my plants/trees dont die by then...

I have never had such a hard time getting a hold of a company to ask them to set up a new service. I have called 3 different times and each time I provided the whole story as to why I was calling only to be told that I was being transferred. I would be transferred anywhere from 3-5 times!!! And this was AFTER being given the local number to call only to be transferred again to a line where they told me they would have to transfer me to someone who was local and can help me???????? I tried calling back again - same thing happened. I decided to give it a go one last time the following day - and the exact same thing happened. I finally told the person on the phone what was going on (he didnt care) and I said I guess I would just try to reach out to another company who actually wanted to help - he simply replied ok, bye. Very frustrating. I guess I will be reaching out to another company who wants to make customer service easier.

Great job as always from Tru Gree. Everyone on the tru green team should gert at least a pad on the back or an atta boy.

Our brand new sodded lawn is a new work-in-progress and my TruGreen professional and I have been diligently, together, working to make a very poor, original situation a beautiful new, best in the neighborhood, lawn! Thank you Louis and TruGreen

Great service.

We used this company for about a year. They’re pretty pricey but we thought they’d be worth it...not so much. When they’d spray for weeds I’d have to call them back because the job was incomplete. Also they didn’t latch our side gate and our dog got out three different times. I called them about it after the second time to cancel service and they apologized profusely and offered a free servicing so I kept them. I had to call them again after the third time our dogs got out of the unlatched gate and again they offered a free service. I quit them that time though because losing my dogs is not worth any amount of free lawn service. Obviously this company doesn’t care about your pups or they would be more diligent about latching gates.

Technician was friendly helpful and knowledgeable!!

Uh, the Google info column for this company says Open 9AM-7PM on Saturday, called twice, got a recording then a hangup both times... Its 4PM!!