If you have an RV: they have 4 spots with 30 and 50 amp hookups. They have recently installed secure iron gates at the entrance which close after business hours (homeless encampments under the freeway and junkies meandering around in the area). Reasonably quiet at night with ambient noise from adjacent interstate.

Made an appointment for service on my Oman generator ahead of time. They ordered and had in stock the parts needed ahead of my arrival. Was told at another service facility that the generator had to be removed from motor home to replace these defective parts. The technician at Rocky Mountain Cummins managed to do the repair without removal of generator. A big savings of labor and dollars.Thank you Rocky Mountain CumminsJoel Swapp

Excellent place you have a place to put your truck and voila ✅

Worst place ever. They want you to call and they will come outside and talk to you. App. Was at 8 and they didnt even acknowledge me untill 9. Had to sit in my rv for over two hours before they took it in. And that was only because I was gonna get keys and just leave. It was a warranty job and I told them if anything wasnt covered for any reason to call me first. They did not call and then wanted to charge me 160.00 when I went to pick it up. That wasnt gonna happen. Had to sit in my car for hours to figure it all out because they didnt wanna give rv back and I live in it full time. They are very slow and completely ignore you and dont wanna talk. Very bad business. Anyway to end it all I had to talk to a district manager that happen to come in and was in the building. He was also unprofessional and took 20 min. To come out and Im not from new Mexico but this district manager had on jeans, work boots, and oversized shirt, and a baseball hat. Not how they dress in mi. For a district manager but I guess in new Mexico they do what they want or maybe he wasnt a district manager and I was told he was. I explained the situation to him for 30 min. And he tried telling me I was wrong the whole time when I new I was right. He finally said he would take care of it and got my rv and left. I would not suggest any one go there. You will be disappointed.

What a God send when we broke down,stayed in our RV until it could be fixed and were on our way.Thank You Nora and Joe AZ.

All ppl, are great, every time we visit. Today, Mr Tanner went above and got us hooked up and out. Sean made us feel welcome as we entered the dept. Thank you gang..

Unable to fully diagnose problem with Onan generator and charged way too much for their half hearted attempt. Almost seemed to be trying too hard to do a poor job of service. Wont go back. Wouldnt recommend this place to anyone.

I called the number that is posted on the door the guy said I dont have time to check the messages so go on my website that is a really really lazy way of doing business

Pricey, but 8 gallons of oil, big air filter. They left the coach clean and were priced in line with other truck shops!

They have had the family rv for over a month and need to be told step by step instructions on what to do next. It is not easy for my family to support the outplaced other family members because of slow service. The family gear is held up in the RV because it was supposed to be a few night repair, not a month. I look forward to your contact Cummins Service Manager. It seems this is the trend of recent months.

32 yr old RV generator issues. On the road from OK to WA in a vintage RV. They couldnt fit us in, however they have a 20 minute appraisal program. Mechanic came out and bypassed our issue to get us on the road again. Highly recommend this shop! Nice to have a working generator going to the NW in autumn!

Good name behind this place with great service and plenty of parts you may need. The service in parts can use a little more hustle and bustle but overall ok in my experience

I own Redline Services Diesel.I had a over the road customer broke down. Called Cummins for parts, availability and price. I gave customer the price, went to cummins and Fred brings parts out now they are almost one hundred dollars more. Said he cant find tax exempt on file and his computer is down. He refuses bro I help. Never had any luck at cummins albuquerque parts.

I could not have asked for better support or service. Everything about the personal service we received from Tanner was EXCELLENT! I would highly recommend them.We were traveling through Arizona in early July (during Covid19) and our dash flashed a Check-engine warning after reaching out to Freightliner 24/7 (excellent source for support when issues arise on the road), we were told that we had a manifold issue but not an engine shut-down concern, great relief because we were 300 mile from both Cummings and/or Freightliner (and 2,000 mile from home). We made our way to Cummings in Albuquerque and met with Tanner. He received us and made sure we were serviced the next morning. The problem was corrected and we were on our way the next day by 4pm. I could not have asked for better support or service. Everything about the personal service we received from Tanner was EXCELLENT! I would highly recommend them. The doors were closed due to Covid and most conversations occurred over the phone.A few side notes...- I am posting this review now because we have had so many medical issues (not related to Covid), the first hospitalization happened right after we left the shop. I ended up in the hospital in Albuquerque and had the first kidney stone removed, until now we have had two other hospital stay (family) and other medical issues. It says quite a bit about any establishment when a customer will write a review 7 months after their experience. Bravo Zulu Cummins Albuquerque and Tanner!- This location has hook-ups for RVer to stay overnight. Unfortunately, it is in a very rough neighborhood and once night fell, it was very sketchy to be there. We unplugged and stayed at Crackle Barrel, where we had breakfast in the morning. I would Not recommend staying at the Cummings lot. It would be great if Cummings had their lot fenced off so that overnight stays felt safe.Thank you Tanner and Cummins Albuquerque for taking such great care of our family. Much appreciation to the entire team!

Highly Recommend! Speedy Work & Great Customer Service! Tanner got our emergency fire vehicles in and out quickly!

On our way from Missouri to California our RV started running badly, 5 mph up hill. We limped into Rocky Mt. Cummins. We were treated like family. We had to wait overnight for parts. We stayed on their parking lot with hook-ups.......no charge. The parts came early the next morning and we were back on the road by 1:00. The price was very fair. Robert and Lucas were the techs who got us in immediately. I can’t say enough good things about these two. Especially Lucas, we dealt with him the most. Fantastic company, fantastic crew. We are so grateful for their kindness and professionalism. Jim P.

They are getting 5 🌟🌟🌟🌟🌟There are the best,!

We were traveling through Albuquerque, New Mexico when we experienced a engine malfunction light on our motor coach, we called all around town including the local RV Dealer which was the same company that we brought the Motor Coach from. No one could help us and told us we could check back with them the following week. Rocky Mountain said they would look at it to see what the diagnosis said was wrong. It turned out to be just a computer update and we were back on the road the next day.They were very professional and most helpful, plus they provided a place to plug in your RV until they can get you into the shop, plus they are pet friendly, cant beat them.

We had a problem with our RV and needed to have it diagnosed prior to leaving for Florida. Our Service Coordinator, Charlie Anderson was great to work with. He showed concern for our problem and kept us informed of the status of parts delivery. He also spent time on the phone with the Tiffin warranty department and convinced them to cover the entire repair bill even though the chassis was out of the warranty period. This Cummins Coach Care center also has 4 parking spots for RVs with electric service so we were able to stay right at the service center until the repairs were complete. I would highly recommend this Cummins Service Center for RV service.

Very helpful.

Helpful knowledgeable

The worst service Ive had in 33 yrs of driving, you better off finding another location...they dont answer phones and will sit behind a locked front door a just wave...will not make any attempts to follow thier word!!!!and Cummings if you think im harsh in my post please call me God know Ive made mutable attems to get you to call me back...F.u.

Josh is extremely helpful! Thank you.

I went in to pick up a part. The receptionist was very nice. The gentleman who help me was very nice and professional. Awesome!

Great service

Service advisor named Tanner made my day yesterday. I highly recommend using this Cummins dealer! I was driving my Kenworth semi when a derate warning appeared on the dash. The Kenworth dealer in Albuquerque said they could not even look at my truck for 2-3 days!Tanner offered to check the code quickly when I came in and we could devise a plan from there. We discovered that the code was minor and I was able to complete my delivery and get repaired a day later. This quick help literally saved me $2,000 - $3,000. Thanks guys !! I will be back !!

Had what I needed

Want to thank everyone that got us back on the road to continue our vacation.Great service and good technicians. Special thank you to: Charlie, Mathew, Daniel, andBobby. Had our 2017 Tiffin needing a new gauge DEF tank gauge put in. They worked hard, and late and got us back on the road as fast as they could.Than you so much!! Great friendly service!!

Now Im young but I love this place its one of the best Cummins Ive been too the front is neat and they like to get things done and for all thats complaining about slow service or overpriced well Im sorry their slow because they have alot too do other then to fix your truck/RV before anyone elses. AV is a good boss and he does everything he can. And the prices are high because the parts they might need to fix your truck/RV putting them in is hard and buying them is even worse they spend more money buying the parts then the amount that you have to pay them

Slow, low verbal estimates, actual significantly higher, billed in error $600 over correct cost, tracked dirt on to Motorhome carpet. 5 stars for overnight parking with 120v power for RV, and fresh water fill.

Able to get truck in for service late in afternoon. Professional staff

This place turned my parents motorhome engine situation into a nightmare. Took 9 days for it to get looked at. They then quoted an insane price of 31 thousand to put a new engine in and said it would take 12 weeks. Charged 1500 and did NOTHING. Stay away.

This place is a joke! Completely incompetent staff working here. Had one of our work trucks here three times for the same re-gen problem within 6 weeks. The third time they took a week just to send me an estimate which was for $8000. When I called to talk to the service coordinator, Barbara Gray, who sent me the estimate I got her voice mail in the morning and again 6 hours later in the afternoon. I called the next day and she still wasnt available so I talked to Phillip Montano, another service coordinator, he acted completely put out when I asked him to look into it since Barbara wouldnt return a phone call. He said he couldnt answer my questions but would look into it and get back to me. I never heard back for him so I called back at 4:30 in the afternoon and he said he had referred it to his boss, A.V, who is the service supervisor, and that he would call me in 10 minutes. Of course, Alvaro AV Alcaraz, never called me back either. The next day I still hadnt received a call from anyone, so I called and finally Barbara answered the phone and I told her how displeased I was with their service thus far and that I wanted to just come get my truck and take it elsewhere. She said that was fine and that she would go look to see that it was put together and call me back, then hung up on me. She called me back 5 minutes later and said truck was ready to go. We drove down to get it and when my driver got in it, the whole dash was still torn apart. I went in and asked to see the manager, Alvaro, and told Barbara she was completely incompetent and obviously had not even looked to see if my truck had been put back together so I could take it elsewhere. Alvaro had no input at all when I told him about how lousy his service coordinators had been. He stood there with this dumb look on his face and walked outside with us so we could show him the dash was still in pieces in the cab of the truck. I wont ever take another vehicle, generator, or anything else requiring Cummins service to this place. There was an older gentleman behind me and told me his RV had been there a month already for a generator problem! So, if youre an elderly person with an RV I would avoid bringing it here, you might die out in the parking lot before these idiots can get it fixed for you!

10:30 in the morning nobody answered . I called power generation services they were very kind and helpful and got us on our way.

Customer service has degraded a great deal since a year ago when their service manager Brian was here. Customer service now appears happens by accident. Priority of taking care of RV customers has dropped significantly. Commitments do not mean much anymore. RVers be prepared to be told what you want to hear, not what they are actually going to do.

ZERO STARS if I could!Absolutely the worst customer service I have ever experienced at any business! Communication on their part was nonexistent and even the supervisor did not follow thru on his word.

Friendly service Tanner was knowedgeable and helpful . Every one is professional and friendly. We will be back.

They didnt want to help me, sorry attention

Gave me an estimate for 9,862 that i need new dpf filters and doc i hooked up my own insite found exhaust pressure sensor was bad wasnt spooling up the turbo to make high enough exhaust pressure which caused the filters to get loaded 5.80 oz in other words as soon as the mechanic seen me hook up my insite told. Me to disconnect and leave there yard went back in bought the sensor and trucks like new

Jeff was an amazing help. Staff was super friendly.

We stopped at this Cummins in our motorhome on a recommendation from a friend while travelling thru ABQ. He said they have 50amp hook-ups for rigs in for service. We quickly found out that their experience was the exception, not the norm. The shop got us in for diagnostics on a Monday at 2pm, finding an exhaust leak and two oil leaks. They were to also service our generator. Another appointment was then made for Thursday to start work on repairs. During this time, we had to deal with a terrible extended warranty company that added to the issues we had. Once there we quickly discovered that this Cummins is in a bad part of town. Everything is locked up tight behind a tall fence except the 50amp hook-ups that are outside by the road. Loud trucks, cars and motorcycles drag racing, stray dogs, and the homeless will keep you company while you wait here. We also noticed that there was only one person at the front office, Barbara, who was friendly, helpful and would acknowledge your presence. If she was not there, you were invisible. Communication thru out the entire service center was also very poor. Individually, each person we dealt with was friendly, but no one seemed to know what the other person was doing. Getting messages relayed correctly was frustrating and caused delays in our service. Two parts that came in were incorrect and had to be reordered, furthering our delay. We were there for eleven days and had to get a hotel for eight of them. While waiting we talked to other customers who were having issues too. Once repairs were done, they credited us for three nights at the hotel. Checking their work after getting the motorhome back we found two loose hose clamps, a loose mounting bolt for new cooling fan, hydraulic fluid down a quart, generator engine oil down a half quart. Looking over the receipt later, there was no oil filter part listed on it and they were supposed to change it, we were also charged for paint with no explanation. Other than an emergency we would not go to this shop again.

I had overheating problems with my motorhome they very busy but had me back on the road asap. The staff was great.

Incredible service....customer service.... quality of work...

Very helpful staff. Usually carry the parts you need for your Cummins.

This is where I buy all my Cummins parts. Great staff with great service!

I meant to hit no stars. Do not go there. You have been warned. Rip off artist!!!

Real friendly staff, hookups for rvs, cable tv, internet,

This place is slow and way over priced. They told me on Friday to bring my truck in early Monday morning and they would look at it @ 3 pm . I came in Monday morning only to be told that no one would be available until Friday to look at it. So I called DDL Services and they sent out a mobile unit and had me rolling the same day!

No one ever answers the phone!

This place is slow and over priced. O2 sensor is replaced $1300.00 lol.

Always lots of paperwork

They get the job done.

Cummins and Onan sales and service

Awful!!!!

Friendly people

Just a drop off for company.