user
Chem-Dry of New Mexico
9440 San Mateo Blvd NE ste j, Albuquerque, NM 87113, United States
Appearance
Chem-Dry of New Mexico

Comments
He
Review №1

We have 1” tiles on the floor in a couple of our bathrooms in our mid century home. Every year or two Chem dry comes out to clean and seal our grout and makes our bathrooms look fabulous. We also use them to clean our area rugs on a regular basis and they always do a fabulous job.

Ki
Review №2

Weve used chem-Dry for three years now. They arent the cheapest but I love them because my carpets dry in one day (we usually have them come in Sept). We have a ceiling fan, but no other fans and just leaving the windows open with our AC fan running all day does the trick and carpets are dry about the time my kids come home from school (3pm and they come at 8am). With four kids, we cant wait for days for our carpets to dry. Steven is always professional and very thorough. We pay about $1100 for our 2 story 2800 square foot house (1500 is carpet) including the tip and taxes and everything, and thats for the highest quality tier.

De
Review №3

So easy to work with! Our technician was polite and thorough. Looking forward to working with them again.

Ge
Review №4

I have used Chem-Dry for years and they have never disappointed! My carpet looks amazing, this year I also had my couch cleaned. Jose did an amazing job. They are always professional, on time and the carpet drys quickly.

Bi
Review №5

Wow!!!!!!!!! Unbelievable job. The carpet looks so much better. The carpets were filthy from pet accidents. The carpets are older, but I am extremely satisfied with the work. Dont skimp.....have them apply protective coating to your carpet if its been a long time.

Sa
Review №6

These guys were excellent. They got here on time, got right to work, did a great job and good cleanup. An added plus is that they were very polite, professional and knew what they were doing. Price was great. I’d use them again without any hesitation.

Rh
Review №7

Matt called to provide his ETA & arrived early as indicated. He was extremely polite, professional, punctual & proficient. The carpets that were cleaned looked terrific, & its clear Matt was very thorough in his work.

a
Review №8

Dropped cans of coke from shelf and cans exploded and sprayed walls and carpets all over the place. Called Chem-Dry at 9 am and the nicest lady ever checked their schedule and said they had staff near our home and would be there at least by 2-5 but she would do her best to try to get them earlier. Before 2, they arrived and even had time to do an extra rug which was not hit by coke. Super friendly, efficient, and professional. Finished quickly and the price was unbelievably low for one small rug, one medium rug, and a large living room rug. No chemicals, bottom of carpet does not get soaked or even wet. It just doesnt get any better than this.

Am
Review №9

I had my carpets and several area rugs cleaned in addition to upholstery (fabric and leather). Steven and his crew did a great job! I especially appreciate the quality products and professional manner in which they come in to do the work. I would highly recommend Chem-Dry to anyone needing these services!

Er
Review №10

Service provider arrived during designated time, was efficient and effective. Communicated great with me and did an excellent job cleaning carpets. My only constructive comment is that the services were a little pricey.

dr
Review №11

I had an excellent experience with Chem-Dry with one exception. I have large carpets which had never been deep-cleaned. I opted for the more costly dipping method and am glad I did. The finished products are rich and deep in color. The sole reason I give them 4 and not 5 stars is that one of the guys who returned the carpets was not vaccinated -- I had to ask; the information was NOT volunteered. More concerning, when Chem-Dry called to confirm return, the representative a) did not ask me if I was vaccinated and b) more to the point, did not inform me an unvaccinated person would come into my home. What if I had an immune-compromised person living with me?! Life worldwide now includes a serious, endless pandemic; it is unprofessional and inconsiderate to not disclose an employees unvaccinated status when they are entering your home. Otherwise, I am very happy with service, pricing, communication (except that one issue), and excellent results.

Ju
Review №12

Great service and quality outcome. Our carpet looks and feels like new (its 10+years old). Matt was great!!!

Le
Review №13

Incredible customer service. Simple and easy to communicate with and scheduling was a breeze. I highly recommend them!

Je
Review №14

GREAT work! Had ChemDry come to carpet clean our new home. The attention to detail was amazIng and he took his time. I’ve used other companies in the past and they are in and out. ChemDry really took their time to make sure it was done right.Our carpets look new again!!

Je
Review №15

I use chem dry twice a year for deep cleaning of our rugs,and sporadically throughout the year for cleaning of the furniture. We have been using them for about ten years.Recently our older cat became incontinent and we had.them come to clean a mattress. They are unfailingly on time, polite,and a good value. They deliver quality services and are professional in their communications and coordination of their visits. I highly recommend them,their employees,and their services!!!

Ma
Review №16

Called prior to arrival. On time. Conscientious and hard working. Very pleased with how it turned out. I’m a repeat customer and always recommend you.

Co
Review №17

We had Jose and he was professional and thorough in his work. Also David and the women in the office very kind and professional.

An
Review №18

Weve used Chem-Dry for years to clean our area rugs and once again, they did a fantastic job for us. Very professional, always on time. The two large area rugs we just had cleaned came back looking years younger and super clean. We had them take the rugs to the factory for immersion cleaning and it was worth every dollar. Thank you Chem-Cry.

As
Review №19

Chen-Dry is a phenomenal company that is responsive when it comes to communicating needs. I highly recommend this company because of the integrity and values they hold. They make sure to take care of you and your carpet cleaning needs.

Su
Review №20

Carpets came out great!! Jose was on time and very professional and efficient!! Went above and beyond my expectations.

Ja
Review №21

They did a great job of cleaning our carpet, stairs also and grout cleaning for our tile. They were professional and kind.

Me
Review №22

The tech was very professional and listened to my concerns about our older furniture. He was careful and everything came out great! I highly recommend!

An
Review №23

From the time I called to book the appointment to have my sofas and my grandma’s chair cleaned to completion of the job I received nothing but professional and courteous service. Steven and Julio were running ahead of schedule for my appointment and gave me a call to see if that was okay with me which I greatly appreciated. They arrive with their masks on which made me feel safe and respected. They explained the different packages to me and didn’t pressure me to purchase anything I didn’t feel like I needed. I got the stain fighter package and I couldn’t be more pleased with the outcome. My dull looking sofas now look transformed, and my grandma’s chair from the 50’s looks good as new!! I highly recommend Chem-dry and will use them again in the future. Five Stars well deserved🌟🌟🌟🌟🌟Many Thanks,Andrea Murphy

Ya
Review №24

It smells clean but kind of looks the same to me.. real nice man and kind. Just dont like results

Ka
Review №25

He came one hour early! Who ever heard of such a thing. He was very thorough and efficient. I have used them for years and highly recommend therm.

Sh
Review №26

My tile and grout look amazing! We had renters on our home for 2 years and they werent kind to our floors. The ChemDry group did a wonderful job bringing them back to sparkling clean. The guys were professional and neat and really worked hard. No complaints!

Ma
Review №27

We have a sofa with a pull out bed in it that has been a guest bed and cat bed for many years. It had a lot of staining on the sofa and some light stains on the bed. The technician worked especially hard to get as much of the stains out as he could. The mattress looks great and the blackest spot on one of the arms is nearly gone. He did a great job. We had a headboard for a queen sized bed with sweat stains that he went over twice and it looks almost as good as new. The stains are so light that they will be invisible once you put pillows on the bed. Our other sofa and chair are pet hair and stain free thanks to the wonderful work of their technician. I am extremely pleased with how everything looks.

J.
Review №28

I wrote a review that was totally positive and complimentary. It was not posted and I could not find it after I had tried to post it! They did a fine job here at our house. They were cordial, courteous, and made the process seem so easy and timely. We are impressed and pleased with their fine results. Thanks to Steven and Julio!J.G Albuquerque

Es
Review №29

They did such a wonderful job! I really appreciate how they answered all of my questions and took into account the areas that I was concerned about. Theyre pet urine and odor treatment worked fabulously! My carpets looks good as new. Theyre reliable, professional, and affordable. I will definitely be using them in the future!

Me
Review №30

These people run the kind of business I feel good about supporting! Not only were they kind, clear and professional they also partner with an organization to donate food and offer customers a discount for non-perishable donations. That just blew me away. I highly recommend their services !

To
Review №31

Steve is on for routine and scheduled maintenance and is always extremely professional, courteous, and has worked hard each time he visits to ensure all areas including traffic or stained areas are cleaned up. I sure appreciate all his time and assistance!! He is a gem! Thank You. And so are Kaylie and Ashley!!!

An
Review №32

The service providers were both very polite, informative, efficient, and effectively delivered the service!

El
Review №33

Brandon did an excellent job cleaning our carpet. We got the Healthy Home Package and we are pleased with the results. Brandon worked efficiently and effectively. He has a pleasant and friendly attitude. I would highly recommend him. Thank you Brandon for a job well done.

Li
Review №34

The technician, Brenden, was very professional and polite. After I told him what I needed Brenden made his measurements and presented the levels of cleaning, sanitizing and protection available. He was kind enough to remind me of online coupons available and honored what I selected. I would recommend this company. Their cleaning agent was not overwhelming and dried as advertised.

Fr
Review №35

Brandon was professional, friendly and hard working. My carpets look great and you barely tell where I spilled a whole glass of red wine!! I use chem dry twice a year and my carpets don’t look at all as old as they are!! Great business!

La
Review №36

I hired Chem dry to clean my couch because I have pets and kids... stains are still present, couch smells, and there is a pet odor that was not removed as was promised. In addition to being charged a lot for a pisspoor job, my couch also now has a tear in it from the cushion being man handled and pulled during service. The technician who came out was polite, but I am so disappointed in the lack of quality work and this new issue... I’ve only owned the couch for a year... I am so upset. I have sent an email to the lady I have been working with and no response. Attempted to call, no answer.

Vi
Review №37

The technician was nice but did not do a very thorough job on the carpet. I paid $150 for something I could have done myself. It took the technician longer to take the machines upstairs than it did to clean the carpet. Won’t be using this company again.

Ch
Review №38

We had your tech Brandon come out yesterday and he did such an awesome and thorough job! Cant thank him enough for paying attention to detail and making suggestions that we didnt even think of! Our house looks brand new with the clean upholstery, rugs and carpet! What a difference! Thank you so much and for being so kind and professional on top of the great job!

Do
Review №39

Always prompt, ChemDry cleans my carpets twice a year and its hassle free. Theyre in and out in just over an hour, and my carpets remain strain free for months. I have large pets and thats a challenge.

He
Review №40

Great service. Very responsive and carpet looks great!

Pa
Review №41

Steven arrived on time, wore a face mask the whole time, and quickly and thoroughly cleaned our carpet and velvet chair. They look so much better.He even combed the fringe on our rugs! Great experience!

Di
Review №42

Had my carpets cleaned this week. Steven was on time, efficient, thorough and did a great job. I wouldnt consider using another company. Have been using ChemDry for several years and I am always pleased with their work.Thank you Steven !Dianne Case

Li
Review №43

SECOND QUESTION NOT WORKING !Steve was excellent worker. Very service and very professional

Ti
Review №44

They did a great job. Very professional and thorough I will continue to use their services.

Ma
Review №45

Technician arrived on time. Did a fine job. Was very polite.

Sa
Review №46

We recently bought a home in Albuquerque and called Chem Dry of New Mexico to clean the carpets. Trent performed the Healthy Home Package for us and we were extremely impressed with his professionalism, his courtesy and his knowledge about product and chem dry process. We will definitely use Chem Dry of NM again and we will request that Trent be our technician. He is a stellar employee! Sandy Wilson Don Quixote Dr. Albuquerque

Ka
Review №47

Today I had the privilege of having Brandon clean my carpets. He worked very hard and efficiently throughout my home. I am please with his level of thoughtfulness, thoroughness and happy attitude. I feel better knowing that my environment is healthier after having ChemDry’s healthy home service

Va
Review №48

The young man that cleaned our living room furniture was meticulous about his work. We were so impressed that we had him come back and clean the ceramic tile. We will certainly use Chem-Dry of NewMexico again.

Pe
Review №49

ChemDry always does a wonderful job! Steven is our carpet specialist, and he does a fantastic job! Hes very professional, polite, and a very hard worker!

La
Review №50

I was having my car seats $ a tiny condo cleaned. It was easy to book over the phone & the pricing was good.When the man arrived it was snowing out but he was kind and easy to work with even though he had to clean the car in the cold. He also have me 3 pricing structures and explanations so I knew exactly what I was getting.All around, it was a great experience & I’ll use them again.

Mo
Review №51

Trent G. Cleaned my rugs and carpets with courtesy, punctuality, excellent cleaning job done and I will use them and ask for Trent G. For my future needs. very pleased with results rugs look new and fresh.

He
Review №52

MY POOR LEAKY DOG PEED ALL OVER MY NEW COUCHES. CHEM DRY DID A FABULOUS JOB GETTING ALL THE SMELLS OUT! THANK YOU CHEMDRY!!

Jo
Review №53

The tech Armando was very thorough and professional, even adhered to using a mask throughout treatment.He got a stubborn stain out of carpet and did a great job cleaning a few rugs too! I will always use Chem-Dry NM, they’re the best!!

Ca
Review №54

Had a great experience from start to finish with them! It was extremely easy to book, and the woman I spoke to was polite and helpful. They arrived inside the window and the man who did the job was professional and faster than I thought it would be. Carpets dried quick and looked amazing afterwards. Would absolutely use their services again.

Ke
Review №55

I received great service, technician made sure to wear mask, offered different plans available. Made sure that I was aware of how and what he was doing. Some spots did not come out, but after all it was 11 year old carpet. I would and will recommend ChemDry to all. Thank you

Le
Review №56

The crew was very professional and courteous. wore face masks at all times. Went over all cleaning options completely without pressuring me to increase my order, which I appreciated.

St
Review №57

Trent was very professional and personable. 20 year old Carpets looked like new.

Sa
Review №58

Chem Dry did an amazing job. I had an 18 year old dog that had numerous accidents the last few months of his life. I was expecting to have to replace the carpet, but Chem Dry made the carpet look new again. I will call on them to serve all my carpet cleaning needs in the future.

Al
Review №59

Service itself was good—sofa and chair were cleaned very well and at a reasonable price. However, although technician was efficient and courteous, he never introduced himself to me or wore a mask. The Chem-Dry website made a point of saying how the company followed best practices for covid. I’m not a cranky old person but that’s important stuff.

Ja
Review №60

Trent came to our house to clean our carpets. He was great! He was on time super friendly and knowledgeable about everything! Would request him anytime!

Ho
Review №61

I hired Chem Dry a year ago to steam clean my outdoor furniture. They did a great job so I called again this year and added some indoor furniture. Although they did a nice job with the outdoor furniture, they made a mess in my house. They did not wear booties and tracked dirt and boot prints into my house and on my Asian rugs which had just been cleaned.They put a tarp down on the floor but they produced so much water in the cleaning process that my wood floors and Asian rugs were saturated when they left. I wont hire them again even for outdoor furniture. They werent conscientious enough to avoid damaging my house. How odd that a company you hired to clean your furniture could leave such a mess in the house.

Ka
Review №62

I’m very please with my results and the service! Brandon is wonderful.

Er
Review №63

They worked very quickly in setting up the appointment. Communicated well, and arrived on time. Quick assessment, and the floors look great now. Thanks! Already a repeat customer.

Ph
Review №64

Steve, with Chem-Dry of New Mexico has done a terrific and professional job with my carpet care and I cannot Thank Steve enough for being so diligent, professional and hard working. I’ve had my caroet cleaned for many years and I’ve never had such a great job done. Steve is a Top Gun and I hope Chem-Dry appreciates him as much as I do. He immediately took care of spots in my carpet and made the entire area look and feel clean and all the while being extremely courteous, professional and detailed. I’d like to get on a monthly or bi-monthly schedule with Steve, Chem-Dry to ensure my carpets continue to stay in good shape. You are the absolute BEST Steve Thank You.08/02/2021 Stephen is the absolute best and my favorite all the way around! He did as always, a great job cleaning my carpet and is always at the top of his game. Showed up bright and early. Immediately took full responsibility of ensuring all rooms were cleaned accordingly. All the while was also training one of his newest Techniicians. Thanks so much Steven and ChemDry for another job well done!!

Pa
Review №65

We have been using Chem Dry for many years now. We have our carpets cleaned 4 times a year because we have dogs. They do an excellent job cleaning our carpets. We have 20 year old carpets and they still look new. I attribute it to the fact that we have them cleaned frequently which keeps the dirt, etc. (^%$&^$) from getting ground in. Their pet sanitizer works great if your puppy has an accident. We also scotch guard the carpets as well. Travis, one of their techs/cleaners is excellent. He works hard to get the stains out. We schedule around his schedule. Our favorite staff people are Travis the tech/cleaner and Ashleigh the Administrator who calls us. They are great! Best cleaner company around!

Ro
Review №66

Considering what Jose had to work with, dirt wise, he did a remarkable job. Very professional and courteous.

De
Review №67

We have used Chem-Dry before with great results and this time was no different. Always courteous and efficient.

Es
Review №68

The tech showed up five minutes before the appointment, even though he couldnt get a hold of me on the phone. He came in and was very quick had good explanations of what he needed to do what it would cost and how long it would take. Thank you very much looks great.

Ca
Review №69

I spent a lot of money getting our sectional reupholstered with a mohair velvet material. Just in my house for two weeks after getting it back from the upholsterers (Lira’s Home Upholstery, love their work), my husband lit a fire in our fireplace, forgot to open the flue, got into the shower, and within minutes the house was filled with smoke. Our new gorgeous couch was infused with black soot and I was very upset. I called Chem-Dry knowing that mohair needs special care and not a hot, watery steam cleaning. Trent, our technician was professional and courteous as was the woman who set up our appointment. He also cleaned our Kerastan rug and a club chair. The colors brightened and everything looks fresh and clean, and my husband promised to be mindful when starting a fire. Happy ending!

Ja
Review №70

Showed up early, worked hard the whole time, got everything i asked done and very friendly. Carpets were pretty bad but look practically new now!

Le
Review №71

I like really Chem Dry. They’re professional, friendly, and paid attention to detail.

An
Review №72

I’ve been using Chem dry’s services for over 10 years, the entire staff is always so friendly and professional, from setting up the appointment to the person coming into my home. I highly recommend their service! 5 star all the way ⭐️⭐️⭐️⭐️⭐️

Jo
Review №73

I inadvertently posted a scathing review for this company on Chem Dry Duke Citys website. It is quite lengthy, I do not wish to re-write it here but would recommend reading it before utilizing this companys services. I have apologized to Duke City but still, in the future, will NOT be utilizing ant cleaning service with the name Chem Dry attached to it!10/18 I am writing today to amend the above review. A few days after I posted that review I received a call from Chem Dry to further discuss my review. The lady I spoke with was very apologetic and seemed genuinely concerned about my experience. After we spoke for several minutes she took the extra time to arrange for a redo by one of their more experienced technicians. He was here today and all I can say is my faith in this company has been restored. The job done today is what Ive come to expect from Chem Dry...professional, thorough and complete.Let me just say I hope all will read this and disregard my previous review and I apologize to Chem Dry if my comments tarnished their image in any way. Thank you!

Vm
Review №74

Steve cleaned our tile in kitchen and shower. He was very professional and did a great job.

Yv
Review №75

I always call Chem Dry!Great service, carpet looks like new when they are done, and very professional. I recommend their service!!

Fr
Review №76

My 14 year old carpet looks less than 1/2 the age thanks to regular Chem Dry appointments. Wine stains, coffee and other various stains all gone! Highly recommended!

Da
Review №77

We only use Chem-Dry now. They are very professional and attentive. They do a great job, and they make sure the job is done right.

Ca
Review №78

I have been a client of Chem Dry for years now. All around exceptional service with a solid product. Kudos to Chem Dry of New Mexico for its efforts.

Am
Review №79

I really like this company. From the ladies that schedule me to the techs that come out, they are all very friendly and courteous. Great work on carpet as well.

Sh
Review №80

Jason with Chem-Dry did an amazing job on our carpet cleaning. Very thorough and efficient. Not only did he make sure we were happy with the result before leaving, but he made sure we were aware of the other services that they offer. He was very professional and helpful addressing our concerns. We have small dogs and a 2 year old so he made sure to focus on the problem areas and clean them thoroughly. We were very happy with the results and would recommend Chem-Dry to anyone!

Pa
Review №81

Trent was awesome! Easy to schedule, great service from office and service person. Very professional and highly recommended.

Dw
Review №82

Great customer service, on-time and very professional. The house needed some serious time as the previous owners had a problem with pets wetting the carpet. It was not cheap; but, they resolved the odor and cleaned the carpet very well. Two things that they did not do were the easiest, they did not put the throw carpet back nor the coffee table back in place. Not a big deal but I cannot move things back due to being in a wheelchair. I would have given 4.5 if it were possible.

Le
Review №83

We have been a customer of Chem Dry for many years. They are reliable,very professional and thorough in cleaning our carpets and sofas.

Ra
Review №84

Great service . Quality cleaning . Excellent results..

Cr
Review №85

Used them after I saw the nice job they did in my daughter’s carpet. They pre treated her pet stains. Mine somehow weren’t appropriately treated and stains are actually more visible le than before. Not happy and was expensive.

DA
Review №86

Chem-Dry is a very fine company.The interaction with them was 5 stars from the initial contact to make an appointment, to the followup confirming the appointment.On the day of the actual appointment, I was contacted again to announce the arrival time of Steve.He was so professional and helped me make a decision what type of cleaning would be best for my chairs.He was even nice to my rowdy puppy !!I would use them again and highly recommend the company to anyone needing upholstery cleaning..

Ji
Review №87

Very professional and friendly staff. Flexible and customer service minded!They deliver the product to your doorstep. So easy to do business with, and great product. A while ago they had changed the spot remover from the foam spray to a liquid, which was a disappointment. We gave them our feedback on the change.Well, guess what? It was a pleasant surprise to have my product delivered today and the foam spray is back! Thank you Chem-Dry for listening to your customers and staying customer service oriented!

Ve
Review №88

The gentleman that came in to service our carpets was the most personable tech weve had yet! He cared about his work and paid very close attention to detail. He explained everything that was going to be done and did exactly that! From now own, I will be requesting him as our serviceman. He was the best!

Ch
Review №89

Once again, Chem-Dry has provided exceptional service and a fantastic cleaning job. They were able to get up stains from under furniture that had been in the same spot for a long time. I was shocked at how good the carpets looked when they were finished. Professional technician who did a great job in a relatively short amount of time. I would recommend them to others and will definitely be using them in the future.

MA
Review №90

Awesome service. Trent was the best. Detailed ! The best carpet cleaning company

Ch
Review №91

The carpet cleaner did a good job overall, although it was a bit on the expensive side for an average size townhouse ($800). Also, he didn’t wear a mask or practice social distancing which made me a little nervous.

Be
Review №92

Jose was very professional and did a wonderful job.

Ba
Review №93

The folks from Chem-Dry had an impossible job to do in a bedrood that had 3 yeard of boy and cat stains. The carpet looks like new! Thank you Chem-Dry!

Pa
Review №94

Our carpet was a mess. And they made it look brand new. Love it!

Di
Review №95

Super service and great results! From my initial call inquiring about their service to the reminder call the day before the appointment, to the call from the technician saying theyd be EARLY!, to the cleaning...and clean-up... when they were in our home, these guys were amazing. They took two oriental rugs back for submersion cleaning at their shop. Ill let you know how that turns out later!

Ro
Review №96

I had my carpet cleaned. They did a full-service job & got stuff clean. It wasnt nasty when we started, but it wasnt the cleanest either, thanks to 3 large fluffy dogs & 2 cats. Most stains got well-lifted, but a curry stain that was yellow from turmeric just wouldnt give even to the greatest of their efforts. They worked with my schedule & honored a coupon. Pretty standard, Id say, but what counts is the results: satisfactorily-cleaned carpet.

LA
Review №97

Steve is professional. I am recommending him to all that ask. Office people do theyre jobs wit pride.

Ca
Review №98

Thank you Stephen for getting Movement Forwards studio ready to be back in business! Carpet sanitized and cleaned and ready for action! Beautiful Job

La
Review №99

Did a very good job. Carpet has never looked so clean. Dried in 2 hours.

Me
Review №100

Steve was very professional, prompt and efficient.

Information
36 Photos
100 Comments
4.7 Rating
  • Address:9440 San Mateo Blvd NE ste j, Albuquerque, NM 87113, United States
  • Site:http://cleanercarpet.net/
  • Phone:+1 505-883-1133
Categories
  • Carpet cleaning service
  • Upholstery cleaning service
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:9am–3pm
Similar organizations