Staff was good, I was treated fairly. The only thing was I almost signed for another car. But the lady in the office was kinda busy so it wasnt her fault.
My complex towed my car because they’re terrible people, but the people here were very nice and helpful. I was able to get my car released very quickly. When I got towed by a different company I was at the lot for hours before I got my car back.
Was the only one who answered the phone at 2 am when I needed help, and followed up at 7am when the tire shops opened to see if I still needed help. So kind and professional. Highly recommend and not a flake!
The driver was very nice, and office staff handled my needs way past expectations.
They were awesome. Even gave me a jump cuz my car wouldnt start when I picked up my car. I forgot the guys name. But he was very nice and helpful with me.
My sons motor cycle was totaled in an accident. It was towed and stored by Albuquerque Towing. I needed information about the vehicle and how to proceed with the claim. Steve is the manager, and couldnt have been more helpful. He is a professional in every sense of the word. I give Albuquerque FIVE STARS!!
Very friendlyVery helpful
Super friendly folks. Very helpful and courteous! My friend’s car was towed there after a car accident.
Staff is RUDE, Treat you as if you have no knowledge of your rights as a person that had a vehicle towed from a crash. They go through your vehicle and Vandalize personal property, then say they know nothing about it ! They STEAL License Plates and blame the Police Dept. Saying maybe you didnt have Insurance Steve the Manager/Owner Interrupts you when your trying to speak and tell them of these illegal actions the Companies Employees are doing. I would Highly recommend calling another Tow service company to tow your vehicle before utilizing A Albuquerque Towing. CROOKS ! ......Responds to my review With a Childish comment ! Your LUCKY I didnt show up in Uniform ! A-Albuquerque Towing is nothing short of one of the most Crooked, Thieves, and Unprofessional as the come. JUST LOOK AT ALL THE NEGATIVE REVIEWS HE HAS !
The owner Steve & his staff, top-notch professionals to say the least. Thank you A Albuquerque tow
Worst place ever, they STOLE my car stereo and when I said something they told me to call the cops. Cops said they cant do anything, they have a license to steal BEWARE
My son was in an accident with injuries. Though we had AAA towing. We were forced to use the City of Albuquerque contracted towing company A-Albuquerque Towing. I called A-Albuq. Towing the following day (Saturday) so I can retrieve my car. They said they were open from 1:00 pm to 3:00 pm. Sense I live in out of town. I ask if they take credit card payments over the phone, which they did if you faxed them a copy of drivers licence, credit card and registration. I did all of this and advise that AAA was in route to pickup car to deliver it to our home in rural New Mexico, 42, miles from Albuquerque. I asked office manager for a breakdown of charges. I was told it was a $150.0 pickup fee and tow (5.5 miles), $50.00 administration fee, $50.00 fee for picking it up on a Saturday. They said it was not normal working hours, even though they said they were open until 3:00 pm. When I questioned the Saturday fee. The office manger then told me she was not going to except the over the phone payment and would not allow the other towing company to pickup the vehicle unless I drove down there in person. I had to cancel the tow pickup with AAA.DON’T EVERY UNDER ANY CIRCUMSTANCES USE THIS COMPANY. I will be contacting the State Corporation Commission of NM, I will filling a complaint through the Albuquerque Mayor’s Hearing officer. I will be filling a complaint with C of A purchasing department which awarded them the towing contract with the City Albuquerque. I will be in contact with local media for their investigation. THIS IS VEHICLE EXTORTION.
The best in Albuquerque, They have towed my care several times and always fast, friendly and honest. The owner set me up with a diesel mechanic that got my truck fixed and back on the road fast. A Albuquerque Gets A++
Super helpful and friendly when I was dealing with a stressful auto accident. I will certainly call them again if I need a tow.
Tom towed me and hes a nice guy. He arrived right when the lady said he would, professional and knew how to work with my slammed car. Go with these guys
This company is in the midst of a racket with the Albuquerque police department. If you need to be towed away from an accident site the APD will hand you a form for this company regardless of how far away it is in the city (my case being almost in Rio Rancho).I was intimidated by the police with statements such as We are obligated to make the road clear for traffic and you cant interfere or badgering me with You need to hurry up. When I made my attempts to call AAA to help me with the main thing I acquired membership with them for.I was downright extorted by the APD into using this service that intended to compound many fees and inconveniences onto my towing bill. On top of the fact that I had a very long and expensive Uber ride up there to sign a document and get my vehicle delivered to my insurance company.These guys nearly made me go hungry for a week.
Great customer service nice people to work with
Great place and I will be one to use this company next time for my towing needs ask for Steve he is the one that had helped me I believe they also have a shop that can help you with your mechanic issues
This company should be shut down and owner should be charged for robbery. I towed my car literally one mile and was charged $112. The driver says its the state law we have to charge a minimum of $100 for a hookup and $5 evermile after that. There are many company here that only charge $50-75 at the most. Oh did i mention it was around 7 pm? Si it was not even off hours. I feel insulted that the driver thought i would be so stupid to believe him.
Although its kinda hidden. They were really friendly and helpful.
This place is horrible over priced and not worth even being in business
Very friendly and professional. Very intelligent, fair on prices, and Steve Stewart is top of the line and I would do business with him anytime.
The owner of this company verbally assaulted me and refused to give me my vehicle. I had to call the police to get my vehicle. He was very intoxicated, rude and belligerent. He also has dogs that will attack you. DO NOT EVER USE THIS TOWING COMPANY!!! I am sure the owner has mental problems and should not be running any type of business.
One word; horrible service!They took advantage of a disabled person!No respect or patience for customers!Very impatient staff who should not be working there, just terrible customer service!
Great driver helped us finding out what was wrong with our carGreat pricing as well cheapest out of the 3 I called
Excellent customer service, very helpful after a difficult car accident.
Horrible towing & service. Do not ever take your vehicle to be repaired/serviced. The mechanic there will pull your good parts & replace them with bad/broken parts & charge extra for the parts which are more than likely used parts. I was even missing things from my vehicle. I noticed parts from my car stereo missing connectors for my iPod/iphone & other things missing so they will steal things from your vehicle and charge you for used parts & say they are new. It cost me over $100 to replace the stolen things from my vehicle. I highly recommend to go elsewhere if possible. Horrible service guy!!! A total ripp off!!! They replace good parts with bad parts so you have to keep coming back to ripp you off again. 2 thumbs down!!! Extra bad mechanics & con artists. Stay away!!!
Let me start by saying you can call the other tow companies and their integrity is not as good as this one they are a lot more than just a tow company they are a family of the towns if you all dont like the prices then you should try to maintain your vehicle so you dont need a tow
Veey friendly and understanding staff.
Great place ...good people
Good mechanical work at negotiable prices
You cant even pick up your vehicle on a weekend. They have strict office hrs Mon-Fri.
Great
Very expensive. I would find a different towning place.
Very honest and good people
Worst company Ive come in contact with. Owner/Manager verbally assaulted me and is now neglecting to return my vehicle. Had to call the cops and even now still waiting to hear back on what rights I have and what they have. Company should be shut down.
Great
Friendly staff