Weve been with Emily Riveras office for many years. Emily is professional and a pleasure to deal with. Emilys team is expectional. Theyve always been the most helpful for any situation. In addition, they always answer any question that I may have and respond quickly. Emily and her team have been great in taking care of our every need for all our insurance home and cars. Highly recommend.Kathleen Romero & Family

The service Emily and her team give me is Great! I always have an answer to my questions in a timely manner. They are very professional and yet aren’t scared to build a personal relationship with you. Thank you for the great service you always give me!

Emily Riveras State Farm office customer service to me thru 10 years has been EXCELLENT! :) They answer phone promptly and resolve my request to my satisfaction every time and swiftly. When I renewed Life Insurance, they showed me a higher policy for same amount of annual premium. Ive consolidated home, car, & life into them and been sooo pleased! Im an old timer with experience with other offices and companies, and Im here with them due to their excellence. Right ON! :)

The times I have had to call the office for something I am greeted with nothing but kindness professionalism and great response. I like the fact of knowing if I need anything especially when in a crunch Emilys staff and herself are there. Appreciate the great customer service!!!

I had a fantastic experience with Emily Rivera!! Mrs. Rivera is a wonderful insurance agent and satisfied all of my insurance needs quickly and efficiently. I highly recommend Emily Rivera and her team if you want the job done well and with a smile! :)

I have had the pleasure of working with Emily personally and professionally.The Customer Service that Emily Rivera provides is nothing but Excellent.I highly recommend Emily Rivera!

I recently I shopped for a new insurance company to get a better rate due to Covid and the economic stress that we are all in. I was given a good quote and went with this agency.Three weeks later I got a call from them and was told my license was suspended I have a flawless record and I am a CDL driver. I told them that it was impossible for this because I knew I’ll clean I keep my record they told me that it didn’t matter and my rate was going to go up significantly.I throw up my hands and submit it to the substantial increase and thought that was the end of it. A week before my monthly payment they called me and left a message saying that my license was suspended I called them back and said this isn’t possible they said that’s what it showing and that there’s nothing they could do about it and they would not do nothing about it. So I got them the proof from the DMV and they said OK my license was not suspended but they’re going to raise my rate anyways because it showing a glitch on my DMV report the thing is I’m a CDL drivers license and I don’t have a health card right now and the DMV knows about it but it’s OK because I’m not driving it’s just stating that they take it as a suspension even though I show them proof they continue to be rude because I don’t wanna pay this Increase their attitude was I was guilty the whole time and at the end I was told by them to go get new coverage because my rate was going to go up substantially and to deal with it. Please excuse the long winded explanation but these people are in our community and don’t really care about us or me. I contacted their corporate office explain to them and they help me through it and said that everything is gonna be copacetic and my rate is going to stay the same from the beginning something they didn’t do I had to go to DMV during this time of Covid do their job for them call the corporate office argue with him be treated like I’m a criminal and yet I got it to stay the same I did their jobAnd now my job is to let our community know that this state farm Agency is not good for our community and will not help you when you need it they’ll be more and happy to take your money and lock you in but they will not and I repeat they will not help you to solve your issues can you imagine if you get an accident what they will do for you nothing so buyer beware to our community.

Emily Rivera is the nicest insurance agent I have ever worked with after leaving Geico more than 15 years ago. She explains things clearly and offers options to meet your insurance needs in a relaxed manner. Her bilingual staff are also helpful and friendly. After a serious car accident with an uninsured New Mexico driver in 2005, Geico told me I wasnt covered as my uninsured motorist coverage was dropped, and I only had liability coverage. Even after winning a small claims judgment against the driver, (who never paid a cent of the maximum allowed, $10,000 judgment) I found out that if I had State Farm insurance at the time, even without carrying uninsured motorist coverage, State Farm would have paid my total damages, (over $60,000) due to a new law implemented, designed to help people like me who had declined uninsured motorist coverage. On my first visit to her office, Emily made phone calls on my behalf to see if anything could be done through Geico, but they still refused to help me. I decided that all the money I had paid to the Gecko at Geico for over 20 years to cover 3 teen drivers and myself, amounted to a hill of lizard food. I am happy to have made the switch, and highly recommend Emily to others who need auto and/or life insurance from an agent who cares about the needs of her customers.

Dont waste your time with Emily Rivera. My experience with this agency was truly AWFUL! Ms. Rivera quoted a price but State Farm came back with corrected price which was DOUBLE what was quoted. Every excuse in the book was made but Ms. Rivera couldnt or wouldnt say that she had made a mistake. I tried to work with Ms. Rivera but ultimately I switched to Progressive who gave MUCH BETTER rate and were up front about everything. Money down the drain as far as State Farm was concerned - lesson learned. I was unable to give a minus star for this post.

Emily and her team are great, they always make any experience with them pleasant and like calling a friendThank youBest agent around

Emily and her team are amazing. She has been our State Farm agent for a number of years. Customer service is first class, with the highest level of integrity and honestly. We are very fortunate to have Emily!! She is a smart agent, a classy woman, and someone who cares deeply about her clients. We just referred a friend of ours, who was extremely pleased when Emily took care of her insurance needs.

Emily is friendly, helpful, pleasant, and knowledgeable! Speaking with her over the phone regarding my car insurance policy was a sincerely enjoyable experience. State Farm overall is great; Ive had car insurance with them for 10 years and receive an excellent loyalty discount that cannot be matched by any other major insurance company.

Friendly, helpful, knowledgeable, through, quick. Everything I want in an insurance company.**edit - So much has happened since I left this initial review, I thought it was important to update it.I was rear-ended and my beloved 11 year old car finally bit the dust. Everything was handled smoothly (except for the fact that the girl who hit me provided false insurance information.) Brianda took wonderful care of me. Since then, I have chosen to purchase some unusual personal items insurance (super fast response from Brianda again) at a shockingly reasonable rate. When we started looking to buy a house, they were my only thought for home owners insurance. Once again, Brianda answered all of my ignorant questions, and got me a super fast, very reasonable quote. I live in Santa Fe, but refuse to switch to a closer agent.

Emily is a superb insurance agent. She has provided years of knowledgeably, conscientious handling of our coverages!

After being insured with this company for 23 years, having never filed a claim with them, I was sent a notice of non renewal. When I asked why, I was told its because my elderly mother lives at my address and has had multiple accidents. I never received a call from Emily, in fact the only time youll hear from her is when shes needing to meet a sales goal. I went to PROGRESSIVE and got the same coverage for 75.00 a month. Much cheaper than what she offered. The complete stranger I talked to with Progressives offered 10xbetter customer service than anyone at her office ever has... 23 years Emily and not a word from you, PATHETIC. Ill be bad mouthing State Farm and your agency to anyone who will listen. I find it funny how you list 4 claims to save face. WHY DONT YOU SPEAK THE TRUTH AND SAY JOSH AFTER INSURING YOU FOR 23 YEARS YOU INDEED HAD 0 CLAIMS IN YOUR NAME. YOU TWIST FACTS TO SAVE FACE AND I HOPE MORE READ THESE REVIEWS AND SEE THE LEVEL OF FAKE YOU AND YOUR EMPLOYEES ARE. STILL LOVING MY PROGRESSIVE INSURANCE. THEY CALL ME JUST TO LET ME KNOW IVE EARNED ANOTHER DISCOUNT. FOLKS LEAVE IN THE MASSES, PROGRESSIVE IS WAY WAY BETTER AND CHEAPER

Emily’s office is great! True professionals who care about their clients. They always took great care of me when I was out there! If I ever return to New Mexico, no matter what part, I will not call anyone else! Highly recommended!

I have been a customer of Emilys for several years. She and Jenn have been so great! She called me to let me know about some discounts that were available to me that I had no idea about. True customer service is so hard to come by these days. Thanks Emily!

Emily has been my insurance agent for a number of years. When I had to file a claim, she made the experience a pleasant one. She was thego-between. After the initial call, Emily did all the work. She earned alot of respect and gratitude from me, because she used her knowledge as a State Farm agent and representative and her professionalism toward the claims department personnel and me, her customer. Thank you, Emily.

Fantastic customer service. Emily and her team really go the extra mile to help you and answer any questions you might have. You can tell they really care.

Emily Rivera has been our agent for years. Bri and (her name slipped my mind) are a great team. Very friendly and helpful. Kind of bummed they moved further from me, but worth the drive.

I highly recommend Emily Riveras State Farm office to anyone that wants a friendly and attentive staff that truly cares about your needs. I have been insured with them for over 3 years now and they are knowledgeable, professional and always willing to go the extra mile!

Great office ! The team their will always help out, glad to have them part of the community.

AVOID AT ALL COSTS. Worst customer service, complete lack of professionalism, and utterly dishonest business practices. Emily Rivera and her employees are THE WORST that I have encountered in my life (the other encounters I had with State Farm employees to resolve the problems they caused were not much better). I contacted these people asking for a car insurance quote as I had moved to New Mexico and needed to switch over my plan. Without my knowledge or consent, they TRANSFERRED my policy to their office WITHOUT EVEN TELLING ME WHAT THE POLICY WOULD COST. And, of course, the policy they chose for me had no discounts or anything else applied and ultimately cost DOUBLE what I had been paying for my State Farm plan at the office I previously been with. By the time I realized what they did, I had already been forced to pay because I was getting threatening notices that, if I didnt pay, I would have no coverage. After pointing out that they had done this policy transfer without my knowledge or permission, the representative accused me of lying, yelled at me on the phone (I believe her name was Jenn) and ultimately handed the phone to Emily Rivera herself, who also accused me of lying and said I had authorized the policy and transfer (WHICH I ABSOLUTELY DID NOT DO). I asked for their proof that I gave any form of authorize, and they could provide nothing (because it didnt exist). They claimed that since I contacted them asking for a quote because I had moved to New Mexico, that that message was my authorization. Um, what? I contacted customer service, supervisors, many levels of State Farm leadership and no one did anything. Todd Searle, who left a raving 5-star review below was one of those people. Seems kind of dishonest to write a customer review when you work for the company and are aware of the awful and dishonest people and practices at the office. (Like everyone else I spoke to, he promised to help and didnt follow through.)Ultimately, after months of calls and emails and getting transferred from one person to another with nothing improving, I gave up because it honestly didnt seem like they were going to admit fault and hold their employees accountable (spoiler alert: they never did). They took $270 through what should be an ILLEGAL practice of transferring a customers policy without permission and drastically increasing the cost. They never refunded my nearly $300, even though they never could show proof that I approved the transfer or policy. COMPLETE CON ARTISTS. Do not waste your time. Save your money and avoid frustration by going to Geico. For better coverage, I am paying SO MUCH LESS with them (and Im not even a Geico employee, so you can trust this review). The people havent been dishonest or conniving at all, and Ive honestly been so much happier with my experience at Geico. I will NEVER recommend State Farm to family or friends in the future.Thanks, Emily Rivera. You should be fired.

Its so great when i talk with Brenda, she would help me with anything and answer every question i have, Thanks so much for a great customer service

Well informed and knowledgeable agent. strongly recommend

I love my rep. I always get my questions answered on the first call.

LOVE, my agent, been with State Farm Since 2013, great staff, Emily and Bri are great people, totally recommend....

Best agent in the city

Excellent