As an out-of-stater, but now new resident of the Empire State, after registering my Nissan Rogue Sport at the New York State Department of Motor Vehicles on Central Avenue, I went directly to the Nissan Dealership nearby to schedule a State Inspection within the required 10 days. Even though I had a Lifetime Maintenance Warranty, I was told that they were booked to the end of the month, more than 10 days out. I thought, is this warranty even worth the price of the paper on which it is printed? Nonetheless, when pressed, the Nissan representative recommended Jiffy Lube, anywhere in Albany. So, I headed to the one farther out on Central Avenue. I was instantly greeted by the fantastically friendly team of Bianca and Maxwell. They not only inspected my Nissan to state standards, but also took off my old North Dakota plates to put on my New York ones. In addition, they mounted my new car registration in the front window, along with my EZ-Pass for toll highways. Bianca and Maxwell proved an incredibly engaging team -- prompt, courteous, and above the call of duty. In addition, they were forthcoming about advice for a newcomer to New York State regarding car maintenance and state laws, in general. As a new resident, thanks to Bianca and Maxwell, I am now sold on Jiffy Lube rather than the Nissan Dealership! Just cant beat the one on Central Avenue for the jiffy-est and most professional service in the whole State Capital! Magnificent business model! When you come back to get an oil change anytime in the future, you even get a free car wash!

Nice place, definitely a step up from the Jiffy Lube I remember in the old days. They got me in quickly, and gave me the option of getting my oil & filters changed along with my inspection. The garage is open so you can see the work thats being performed.

Great and friendly service!

Terribly long wait for simple oil change. Employee parked me in longest lane while everyone that arrived after me finished before me. Anticipate over an hour wait on a Sunday. Checkout was long. They need better time management skills.

We went in for a simple oil change. They managed to destroy our skid plate. Left deep scratches on our glove compartment & the glove compartment also wouldn’t close properly when we opened it. Definitely would not recommend.

I went there for an inspection. They were very polite and professional. They also rotated my tires, changed filters, and wipers along with the inspection. I dont know a thing about cars and the price was very good. They dont try to rip you off. They explained everything I needed. I will definitely go back there. Thank you to everyone at Jiffy Lube for making me feel comfortable and being do nice.😊

Waited over two hours to get an inspection done, other than the long wait, very helpful and friendly service.

Since they dont do appointments & its 1st come 1st serve, the wait is often an hour or more just to be seen. It happened to me three times in the same week, despite arriving at staggered times. And, two out of the three visits, cars cut me off. Raised by wolves I guess! I was told that people arrive at 7:15 a.m. for an 8 a.m. opening, which cuts the wait by 15 minutes. As the Queen of the Snooze Button, sleep beats gaining 15 minutes, so Ill pass...

SUPER FRIENDLY STAFF. Everyone I encountered during my experience could not have been any more friendly and nice to deal with. My major complaint is that it took 2 hours for an oil change.

I went for a state inspection and they were professional, polite, and friendly. It was appreciated, thats all that I will say.

These bozos charged me almost $100 !!!! I cant believe this!!! And when I asked why it was so expensive the blond dude told me thats just the price and i had to pay it!!! UNBELIEVABLE !!!!

They cut my parking break lines during the inspection. Don’t go here. I normally don’t do this but find any where else. I spoke with the manager Jeff who drove my car and he said even if the breaks were damaged during the inspection then it’s not their problem. So they can just break things on your car and say whoops happened during the inspection can’t help you. Bottom line I drove it there and immediately after it did not work. It was working fine. And they told me “what do you expect me to do” thanks Jeff

I went for oil change today. I would have to say this was probably the best service I have received at a Jiffy Lube. The staff was polite and very respectful. I would definitely recommend this location.

Even with a PACKED FULL bay, with a line up of cars, the service was quick and efficient.

Not a bad review, however, a simple inspection turned to to be a quest to nickel and dime me for money. I agreed to a filter change, and a front headlamp replacement, but my vehicle still failed to pass inspection, due to front rotor and brake pads. I was advised to go to Midas, but I went to Adirondack Tire instead. I had to go back to get the window sticker because they do not repair brakes. Hoffman car wash and Jiffy Lube used to be much better in providing customer service years ago. Today, they are a bit expensive, especially when they keep suggesting add on services. The thing is, there is some confusion over the oil change bays and the automatic full service car wash, next door to one another. I would have given them more business, had they been totally honest from the get go. I wanted my car cleaned inside and out. Maybe next time....

NYS Inspection. I usually get it done here. Its relatively quick, and very convenient.

Fluids checked as a part of routine maintenance, Tires inflated as needed. Oil change with synthetic oil due to high mileage on my vehicle. I like the fact that no issues in between oil changes 5000 mile interval.

Nice people. Excellent and fast service. Highly recommended.

The service took nearly 2 hours to complete and this was after noon arriving were told wait time would be 20 minutes late. I can appreciate being short staff etc.but you need to be honest or at the very least apologize for the delay and perhaps offer a broader discount for the inconvenience

I couldnt be happier with the positive interaction along with the great service. I always feel like Im gonna be taken care of! And Lorenz is the consumate professional. He along the staff is why I would get my oil changed anywhere else. They work well together and are good people as well.

Best service and advice any customer could ask for 💯

Oil Change performed, over 2 hours to complete said and done. I understand the delay due to other customers/busy Saturday afternoon, but when technicians are joking around/throwing rags at each other in the garage and not working on vehicles I think anyone would be frustrated.

They were extremely busy on Saturday morning - but the great service & professionalism made up for the wait. The complimentary car wash was a bonus. Will definitely be back. But maybe a different time of day. Ha

I got an oil change and some other stuff. Work was done well and the staff I talked were cool and friendly. Seems like they really take care of their customers here. Would go again.

Frustrated. Was told 45mins and waited almost 90. No one came to explain what they we’re doing and they chose to use a full synthetic oil option for approx $45 more without asking permission. Checked with Valvoline and was told a synthetic blend is available and provided a $10 coupon off of a $65 charge. Paid Jiffy Lube $99. Terrible service and I’ll be going to valvoline from now on.

Employees were kind informative and professional. Walked me through every aspect of my transmission flush. I am extremely satisfied.

Busier than I thought it would be, but they were efficient and polite.

Friendly and quick staff. Clean waiting room. 10/10. great experience

Great crew and great job on both our vehicles.Thank you gentlemen!

Excellent service. All were kind and helpful, and extremely efficient. And a free car wash to boot. Will definitely come back.

Its a Jiffy lube. Biggest problem is that it is popular. Got to time it right to get through in a reasonable amount of time. I only use them for inspections, fluids and filter changes. Havent had any issues.

They do a quick vehicle inspection and the price is reasonable.

Brandon took care of my car! Very professional and courteous! Thank you so much!

Great folks working at this facility. .

Super helpful and courteous. I was slightly skeptical of all the 5 star reviews, not anymore. All 3 times Ive went, Ive seen nothing but quality work. The guys definitely go above and beyond expectations.

Always quality service and staff.

I get my oil changed here all the time. The service is top notch. Had a check engine light that they were able to help me to know what to do. Love this place

Brian is awesome. Awesome place. People are genuine and they make sure what you actually need. My mustang was showing low oil on the app however the oil was pretty good. Brian told me upfront all the things and let me know that I do not need to do oil change right now. Brian was great!!

I showed up 90 mins before close to have the oil changed on my Audi A7 TDI and there was an issue, the wrong filter was showing in their system and they were out of stock on the filter I really needed. Daniel drove to advanced auto and autozone to track down the filter I needed, saving the car from having to sit overnight. It was incredible above and beyond customer service. Transparency, communication, and professionalism. Thank you.

Fast service. Adequate transparency with their charges and parts.

The people were nice. They changed my cars oil and checked the other fluids. A car wash was included in the price. I used a $20 online coupon that was very helpful.

Every time I come here they are so nice and professional. I’ve made the mistake of going to other Jiffy Lube’s and getting bad service. This is the place to go!!!!! Employees are great.

The guys there are great. Very friendly! 😊

Getting my car inspected very smooth no problems not like taking the car to a regular garage where they want you to replace the engine before giving you NY State inspection.

Very good communication between team members and me for the service I needed to get done. First team members was quick to direct me which lane to use. He was friendly and I liked that from the start. When paying for the service with a money saving $10 off coupon I asked the cashier if they do military discount. She said no but gave me an additional $5 off anyway. As a disabled veteran on limited income I sincerely appreciated that. Thank you again. I shall return.

Kyle M. was so pleasant when i arrived. He really knows how to greet the customers and make them feel that warm welcome. David S. and Louis C. also seemed like really good workers. Lorin E. was also very nice and helpful at checkout! A great team of gentlemen! Thank you. ☺

They were awesome. Friendly and timely service!

Car inspection done. Very nice service today!

Very smooth sailing place

Didnt end up going there but the person on the phone was very helpful and answered all my questions.

I was met by a friendly, knowledgeable staff. They were professional, quick, efficient!! I will be back for sure. It was a pleasure doing business with you all.

To start, I had an excellent oil change and tire rotation experience. It was done quickly, the technicians were polite, and my vehicle was returned without even a smudge of oil film on a door handle. My dealer doesnt do that well, and it takes them 90 minutes.There was a young woman working this day that unfortunately took the brunt of a customer that was unjustified in complaining about service (NYS inspection) on her vehicle. This customer was borderline abusive, complaining about the time it took (it seemed very reasonable in my mind considering emissions checks, brakes, etc). This customer also was very pointed in criticizing a specific technician. Its a situation I would have not handled as professionally as this employee did. I realize this is part of any service position, it is rare - but probably not as rare as it should be, but it is still a reminder that someone is going home that night most likely with this unfortunate event burning in their mind. Our society clearly has a room for improvement, your team members deserve a bit more love for a job that inherently smashes fingers and burns hands and incurs countless other physical and mental risks.

Efficient, friendly and competent service. Always welcoming to me.

Fabulous. Professional. Good price.

Price too high compare to my mutual dealer they do full synthetic oil change for around 40 bucks and jiffy did for 90 dollar.

So quick at this location, plus the basic carwash!

Very efficient place to go for oil change and Todd Scott was very well mannered and polite

Always happy when I have work done here. Pleasant people to deal with. Like that there is no appointment needed as it is required at the dealer

I always come here we are a company so we being all vehicles there I had a headlight an break light out on my paper say light check was done no it wasnt an because they never came out get me to explain wat was needed like they usually do very upset with the service

Professional helpful explanation of work needed.

The staff are professional and courteous, they dont talk down to you and explain things well. My oil change was done quickly and I had no issues any of the times I have left their shop. Will definitely return for future maintenance.

Great group of guys..quick courteous.

Had NYS insp done, honest and done quickly

Greeted by name upon arrival, did not try to upsale me on services and was knowledgeable about my vehicle.

They are courteous and speedy. The wait is never long. The car wash associated with this location is the best in the Capital District.

Great service and in and out in no time. All of the service team members are courteous and thorough.

Good value, prompt service.

I was pleased with Great friendly service 😀

Very professional. Thank you

The best

You cant get better service or friendlier attendants for your vehicle service needs anywhere. The Jiffy Lube team is top notch - a real pleasure to do business with! Customer for life!

Outstanding inspection service. Friendly people. Quick service.

The guys changed my oil just before closing and suggested a coupon and found a second on line. Great service! Thank you.

The cashier is very jolly and the employees are very helpful two times visit the place very good experience.

Stopped here for an oil change and an inspection. 2017 ram 1500, i’ve never had any problems with the vehicle. No engine lights, nothing. They plug their tool in and my engine light comes on and throws five codes. Needless to say because of that my truck didn’t pass inspection. They put their scanner on my truck reset the engine light no problems. Drove the truck for a week came back they hooked up their scanner no codes. They plug in a different inspection tool, lo and behold, my truck passes inspection. One of their technicians had taken the previous inspection tool out of commission after it almost ruined my truck.You can’t make this stuff up!!

Jiffy Lube staff are friendly, knowledgeable and efficient. Im always in and out quickly. In addition to the oil change they top off your fluids and check your tire pressure. There are usually coupons available for $20 off an oil change and my local Jiffy Lube includes a coupon for a free car wash that never expires.

Guy tried to say my air filter was shot, showed it to me, it looked almost completely white, the car has 6k miles on it, now I gotta wonder whether or not they actually put the premium blend of oil in my car that I paid for, tried to blatantly scam me into paying 35$ for an air filter that I clearly did not need

I just needed an oil change. I was quoted a price outside by the greeter. I told him to all of his questions, I just need an oil change. When I finally was called in to talk to the tech, 40 minutes later, the price had gone up $19.99 because of the oil filter. Then, the sales pitch about wipers, tire rotation, transmission flushing. I said I just want an oil change. Well, your transmission oil could be changed ....The car has 13325 miles, why? Oh, thats all the milage it has on it... yes, thats all it has on it. Oh, then it probably doesnt need to be changed, okay, so just the oil change then?... Yes, just the oil change. Then it took another 30 minutes to finish. Nothing jiffy about this Jiffy Lube.

Came in to get my oil changed and state inspection. They did a wonderful job on my aging Toyota Matrix. I need this car to survive college for me, and I trust these guys to take care of it. Eric, the gentleman who worked on my car has worked on my car before. This time he gave me a discount, and I got a free car wash (how freakin awesome is that dude).All the staff there are friendly and know their job well. Especially with all the stress of Covid and the world right now, I’m glad that taking care of my car was unstressful and went well. I gave them 5 stars and I mean it!!

Amazing Service! Highly recommended! Intelligent and helpful staff!

Excellent service, knowledgable, courteous, and friendly staff. Make appropriate recommendations for maintenance, and trustworthy people.

Good place, excellent service. Prices are left to be desired though.

Excellent service and quick

Very friendly knowable in the field of oil change and other services, over all well organized!

Could not have had a better experience. Not only did they get me in fast but were very helpful and knowledgeable. Dave took his time and explained everything to me and I even got a free coffee out of deal! Everyone was very friendly will definitely come back!

The two gentlemen that worked on my vehicle were outstanding, and knowledgeable and friendly.

Supposed to clean windows and vacuum floors neither done

Nice customer service and they did my car inspection with in a hour. Today there are lot of cars for inspection but lot of employees and they are quick and fast. Keep it up guys! 👍🏽Office is nice and they offered coffee and tea for waiting customer.

I was in and out much quicker than I expected to be and the customer service was excellent.

Good customer service fast service and price point is good.

In and out, ready to go. Just the way its meant to be. Even on a busy day, this place is quick. Their prices are as good as any local mechanic, for small maintenance that is. You even get a free car wash for next door with an oil change! Ill would recommend this place for simple maintenance jobs

Update: Dan from Jiffy Lube reached out to me and made the situation right... Thank you Dan and Hoffman’s/Jiffy Lube————-They did a quick and efficient job with my oil change... great customer service... however, I did ask prior if they still vacuum the interior of the car... and they said “yes, we do a thorough job”... because it was raining, I jumped in my car and drove home without inspecting... when I got home and looked, I was very disappointed in the vacuum job

Very friendly staff...knowledgeable and quick...highly recommend getting your vehicle serviced here

Went to this location yesterday for an oil change. It was busy, so I parked my car outside the bay and went inside and waited. After a short while, Eric (a supervisor) tried to start my car to pull it in for service but it wouldnt start. He came and got me and we played with it for a bit but it wouldnt start. He was very patient with me and the situation, trying to help figure out what was going on, even calling other knowledgeable car friends to try to help troubleshoot. Never did get it going and ended up having to get it towed to a dealership (that replaced a faulty steering column mechanism that was under recall). Certainly no fault of Jiffy Lubes, but I appreciated Eric going the extra mile to try to help me out. Will be going back soon to get the oil change that I wasnt able to get the first time.

Great place to deal with always let you know whats up with your cars maintenance

The 2 hour wait was horrible. Listening to the same programming over and over in the waiting area felt like product and service brain washing. The associate who spoke to me about services my jeep needed was very friendly. All I needed was an oil change and tire rotation. I only went here because I had a coupon for a free oil change. When I finally got my jeep, it wasnt vacuumed. I was not going back to complain as I had already waited so long. It made me think, if you said you vacuumed and didnt, what else did you not do that you said you did? I was very dissatisfied. Would have been a one star if it wasnt for the friendly and funny technician that spoke to me.

Long line

Doesnt take appointments, and when I called just to ask about whether I could get an oil change done in less than an hour (on a weekday) I was told probably not.Thats ridiculous in my opinion, people have jobs and schedules and dont have time to just sit and wait for over an hour for a service that should take 20 minutes tops.On top of that they charge over $80 for synthetic and try to tell you youre getting a free car wash?? My car dealer in cheaper, and more reliable.

Quick high quantity service

Fast and excellent service, everyone was friendly and professional. I was acknowledged positively when I came in and checking out the girl at the counter was very friendly and had a great attitude. When I was leaving I got a friendly goodbye, thanks for coming from one of the mechanics in the garage. Was a great experience as usual. I bring my cars here all the time.