Best fitness Fuller Road is the best gym out there! Everyone who works there is extremely friendly and always ready to help you with whatever you need! You can tell right away that they take great pride in making sure that their gym stays very clean and members are always making sure that the equipment is sprayed down right after each use.A huge shout out to their Fitness Director and trainers! Conor Lukacs is top notch! He was so personable and easy to talk to! He listened to my goals and developed a fitness plan for me right away to help me reach my personal goals! It’s only been a month but after working with Conor as my trainer I can already see changes and I feel absolutely great! All the trainers here are exceptional! A special shout out to Scott, Tom, Corey, Laurel, Eddie, and Isaiah! You are all exceptional at what you do! If you’re looking for a gym that will give you the best results, definitely become a member at Best Fitness Fuller Road!

If you are looking for a new gym in the new year, I would suggest you keep looking! I had been a member at Best Fitness for over 5 years. I tried to cancel my membership during the height of the pandemic to minimize expenses and exposure risks. I was beyond my initial contract and just paying month to month, so I thought this would be easy - IT WASN’T.First they would not accept a cancellation request over the phone, or electronically, they required me to come in to drop off a note in person. This was predictably an attempt to get me to remain a member. After that strong sales tactic, I left with the understanding my “membership” was cancelled. It was not. I continued to be charged monthly as well as the next yearly fee. I tried resolving this over the phone a couple of times, but it would turn back into a sales pitch with no resolution on cancelling my month-to-month.In addition, my girlfriend also tried canceling the same day as me and while they did process her paperwork, they dated it a month later so she had to pay a month longer than she was verbally told by the representative. They are not honest, upfront, or caring about their members and only want your money. I hesitated leaving this negative, honest review, but I noticed a few others are having the same issue, so I felt obligated to do this.When the pandemic ends and Im ready to be in a gym again, I will definitely be looking elsewhere!

These guys are scammers. Person name Scot spoke over the phone and told me and my friend about 30 day free trail promotion. We went in and wasted 45 minutes to find out that he was actually signing us up for $40 memberships

I was pleased to pop in to this place one time. While I am in the midst of travel. The front desk was a little confused when I called in, which was kind of confusing for me because I was calling to come in for the first time and try out the place, but I think it was just a person that’s not used to answering the phone. So if anything that could be improved, that would be it.Once I talked to the manager, however, communication was great and he added me to guest list immediately and allowed me to come in for free to check the place out.The Space is extremely clean and open. There were people cleaning amidst a busy night which to me is always a positive especially in the times were in.All the equipment was very well-maintained And it was a motivational environment to be in. People working hard and trainers around talking to individuals and doing walk-throughs. There were a lot of people in there on a Tuesday evening, which tells me that it’s a very loved Place.Thanks for the work out and if I’m in the area again I will certainly be back!

During covid, I was told I couldnt cancel my membership until June. When I asked about alternatives, they said I could freeze my membership for 3 months. I asked if that would affect my June cancellation and they said no.Fast forward to June. I cancel, was told I had one more payment later that month and that I was good to go from there. Even received a confirmation via email stating the last payment date was in June.Have since been charged $90 in July and August. When I called, the manager said everything I was told before was a lie and that the paper from Best Fitness themselves was a mistake and Id still be charged. Wouldnt even try to work with me on a resolution, just kept repeating the same spiel robotically as if I didnt understand the past 7 times.So not only was I lied to, I also could have been using the gym membership for 2 months. And they didnt even try to right the wrong, just thats the way it is.Be wary of what youre signing up for. Vent and Planet Fitness were much better to work with.

Best gym in the capital region! Clean facilities, and friendly staff from the front desk, to the trainers, to the managers! I could not be more thankful to them for helping me toward reaching my fitness goals. I would highly recommend checking it out for working out, training, or classes! Thank you Best!

Great gym, always clean and great staff. Scott is a great dude very helpful

Conor and the staff at Best Fitness Fuller Road are great. Theyre friendly, knowledgeable, and work hard to make members feel welcome and safe. The equipment and locker rooms are very clean and the staff can be seen sanitizing frequently touched surfaces often.Ive been working with Conor as my trainer for several weeks. He began by listening to understand how he could best develop a program to help me meet my goals and has been incredibly accommodating and supportive.

Such a great experience during my fitness consultation with Connor. Hes a great trainer and super knowledgeable about whats best for you. The gym is very clean, spacious, and has everything you need. It definitely has a family feel going on, cant wait to start my fitness journey!

As I navigate through my journey of better health I wanted to send a thank you and my heartfelt appreciation to Conor Lukacs and his team at Best Fitness Fuller Road (and to Tom, my personal trainer). They and their team are always at the ready to welcome you in, answer questions, offer guidance, support and motivation to ensure you have every tool available to reach your personal goal. The gym, equipment, classrooms and locker rooms are always clean and in good repair - they take your well-being and safety very seriously. Not only is my body becoming more defined, my heart is healthier and happier and this journey has been so good for my soul. Thanks again for taking extra measures to ensure a successful outcome.

They need to be upfront about contract details when cancelling, freezing a membership, etc! Don’t say, you should have read the contract, communicate what will happen verbally. Had to pay $100 early termination fee and now a month fee since they require 30 days notice. Why could you not have discussed that with me when I stood at the counter and had to read a little box and initial?! I would have been okay if I had known up front. The lack of communication is ludicrous and it’s obvious they care only about the $I’ve taken my financial loss and won’t be back! Many other gyms other so shop around.

I have belonged to a lot of gyms in my life, and I have been a member of Best Fitness Fuller Road for several years. Most of the time, gyms have a shelf life. They become stale, their service slips, they become less accommodating. But Best Fitness Fuller Road is the complete antithesis. It just gets better and better. The quality of their equipment continually improves and is always maintained, the staff is friendly and professional, and the gym has been steadfast in its commitment to ensuring a safe, clean and convenient environment. Recently, I reached out to the gym to inquire about the possibility of accommodating a family member who was in town. He had been ill for a large portion of the past year and wanted to begin working out again before eventually heading back out of state to return home later in the month. Scott, the representative I worked with, was fantastic. He was flexible, understanding, professional and went above and beyond to ensure my needs were addressed. His willingness to work with me was not only gratifying as a customer, but was an important first step in helping my family member get their health back on track. I could not be more appreciative. While Im praising staff, I should point out that Connor is another bright spot at Best Fitness Fuller Road. His professionalism is always on display, he is exceptionally personable, which always makes you feel welcome, and his knowledge and passion is a tremendous asset. It is worth noting too, the staff at Best Fitness Fuller Road has done a fantastic job during the COVID-19 pandemic to ensure members safety. There is a reason why I have kept my membership for so many years at Best Fitness Fuller Road. Its a great gym with great staff that continually gets better.

Definitely recommend best fitness on fuller rd.Very friendly professional staff..Gym is always clean and is a comfortable place to workout at...

Had been a member here for about 4 years. The staff here are actually nice. But the company running this gym is a joke. My 2-year contract ended about 2 years ago and I was still being charged monthly after that, which was fine for me since I was happy to continue using their service. But several months ago I left Albany during COVID19, so I tried to cancel the automatic charge. The company gave me no way to do it. The gym was closed. I called all possible phone numbers related to this gym, logged into my online account, and sent emails, but none of these worked. The only way I was told to end this was to show up myself in the gym, which was closed. For two months, I was being charged by a closed gym, when I had already clearly expressed my willingness to end the service by all possible ways of communication (after the contract was ended). I tried to dispute the charges but they refused. Finally I was able to end it by asking a friend to send a letter for me when they were re-open. Its such a joke that they still refuse to accept email or online communication (especially the online account, you cannot change anything after you log in) when everyone else is using it during the pandemic.This one star is for the nice staff, I would give zero if not for them.

Fantastic gym. Only complaint is they only have 2 benches but 8 squat racks 🤔

Great place, was in town for a short while and was afraid is loose a week training for my Powerlifting meet. They hooked me up so I could get my lifting in. Highly recommend

Worse gym I have ever been to my whole life. These people are unprofessional and liars. Do not sign up for anything they offer you it’s a scam.

What a great gym! Came in from out of town and was able to get a day pass easily.Huge facility with every toy you can imagine and not over crowded.If I lived in New York I would join!

BF Fuller is a great little gym with everything you need. Their staff and trainers are very knowledgeable and care about their clients. This location also offers group fitness classes which are excellent. Lastly, the location is super convenient and has plenty of parking.

It is a shame that I had a poor experience with management as this is a beautiful gym with top of the line equipment. I signed up online for a 7 day trial on a Saturday and communicated with Scott when I came in. I had a great workout and proceeded to workout there again the following day. On the 4th day of my 7 day trial (today) I went in and Scott did not allow me to work out because my license does not have a local address. This is understandable but wouldve been nice to know on the first day of my trial rather than the fourth. Then Scott told me that I told him I was signing up which I did not ever say, and that really turned me off from signing up here.Update (reply to owner)I do reside in Albany, as I had mentioned to Scott the first day that I came in. I told him I used to work at a different gym, and was a UAlbany student looking for a new place to work out. I just thought it was strange that he would not honor my trial, and also had put words in my mouth saying I scheduled to sign up when I actually just scheduled my trial! I appreciate your reply and understand there are policies in place, I just wanted to share my experience in hopes that it does not happen to others.

Conor and the whole staff are very helpful and professional. 10/10 would recommend come make some changes today!!

DO NOT trust them if they offer a Free trail for couple of days. They will make you sign on a contract for two years without your notice and they will charge you 1 to 2 times a month for the whole two years even if you just try the gym for 1 day.They refused to cancel my membership although was a trail after Ive noticed the withdrawal from my account, and they told that I have to pay the cancellation fee which is $140 or send it to the collection. They are not even willing to discuss. A lot of other gyms in area - such as Vent fitness - way better than this dump.

I wish I could give this gym zero stars. Like most others who have commented and reviewed this facility, I am deeply frustrated by my experience dealing with Best Fitness. Throughout the pandemic, I was not comfortable going to the gym which should be completely understandable. I was perfectly fine with freezing my account until I felt comfortable returning. However, the gym makes it impossible to do so and dont even think you can cancel. The general manager Scott has been less that helpful, blaming me for not reaching out 30 days ahead of payment to place ANOTHER freeze on my account. Not to mention this doesnt include annual fees. DO NOT SIGN UP HERE. Horrible experience that Im still dealing with.

Overall a great gym. I am closer to the Crosstown location, but I have been going to Fuller Road more since people wear their masks at this gym, so I feel a lot safer. Fortunately, I will have my second COVID shot in a few weeks then I won’t worry so much about killing a friend or family member. What risks others are willing expose their loved ones to is on them. I’ve only gone to the Central Ave location a few times and that was before COVID.Staff: Once again I give high marks to the staff. I think the staff is great at both locations and better than other local gyms. I’ve been other gyms such as Crunch and I couldn’t ever be a member somewhere with such untrained and unprofessional staff. Crunch has good leadership but how well subordinates are trained is a direct reflection on the manager. The trainers and manager are very engaging at Fuller Road.Equipment: I prefer the equipment at Crosstown because there is just more equipment and more variety. Fuller Road has a good mix but mostly has Matrix equipment. I have filled gyms with some Matrix equipment before and they make quality stuff. However, all their benches are big, heavy, and wide. They are probably the perfect choice since they can accommodate larger people with no issues. They are too wide for me to get a decent stretch when doing any type chest press/fly etc. Also, they are hard to move around. My issues are totally subjective of course and it is better than having cheap equipment that is always falling apart.Layout: I Prefer crosstown layout since Fuller Road is smaller, but they use their space much more efficiently since they have no other option. They have a good flow with everything still open. They literally use every square foot to their advantage.I’m glad there are options with Best Fitness in terms of location. I will say Fuller Road doesn’t seem the type of place to leave a broken hand sanitizer station up with no sign for weeks (after being told about it three times). That is good because I can’t take much more of that. Once I’m immunized I will go back to splitting my workouts more evenly, but I am happy I have somewhere to go that reduces my stress instead of sending my cortisol levels through the roof because of people going through their ENTIRE workout without ever once putting their mask over their noses. So thank you Fuller Road :

This gym is the best in the capital region. I’ve been working out here for the past 6 years and it has been a clean, professional and welcoming environment since I’ve started. The staff is friendly and the trainers are all informative.

This gym is awesome. It has everything you need for a great workout. The equipment here is all properly spaced out for COVID precautions, and is in really good condition. Masks are worn, and theres lots of hand sanitizer dispensers displayed throughout, to ensure a safe workout. The trainers are all extremely friendly, and the location was very easy to get to, whether off central or the back roundabout on fuller. I was pleased to see they also offered Row Machines in the Cardio section which not many commercial gyms have still. Overall a great experience! Would Recommend.

Connor and the staff were great to me. I popped in on Thanksgiving due to my gym being closed and they welcomed me with open arms. Will definitely return.

Long time member of facility. Gym equipment is mostly kept up and running, although occasionally machines will go months without being fixed. The classes I attended were great and gave me the kind of workout I was looking for.On the other hand, the way Best Fitness handles fees, their cancellation policy, and the COVID-19 situation are all extremely poor. I received no communication about the reopening of their gym, or about the re-instatement of my membership fees. Called to speak to the general manager, Scott, who assured me many emails were sent and that there is absolutely nothing they can to do to refund 3 months of membership fees and the yearly charge for my membership.Edit on 1/13/21: Attempted to get membership canceled - was told you need to go in and fill out paperwork and that it will cancel 30 days after. Meaning they will have now added an additional 3 months of membership fees (Dec, Jan & Feb). Calling the number provided by the owner resulted in nothing as ABC Fitness does not have the authority to cancel any fees besides late fees. Its a joke how incredibly difficult they make it to cancel or get your money back. Do not recommend to any reasonable person.

After checking a few other possibilities, I decided to join Best Fitness and I have been very pleased with the experience. The gym is well run, staff are professional and friendly and I have connected with a remarkable trainer, Tom Sokol, who is outstanding. I strongly recommend Best Fitness!

This is one of the worst Covid safe gyms you can find! I made it through my whole workout today and some guy had his mask around his neck the whole time. Not one staff member said a word, they dont leave the front counter and the trainers wont say anything either. Theres lots of exposed noses if you take a look at some people who wear their mask too low too. Youre sometimes shoulder to shoulder with people during peak times between 4-7pm, impossible to socially distance or even get close to it. You have to keep pressing the sink handles in the bathrooms to get the water to run which totally defeats the purpose of washing your hands if you have to keep hitting the dirty handles?Highly suggest fixing some of the machines too. Some of the elliptical are too wobbly to use and the platform to stand on to spot someone who is incline benching is almost coming apart. I hope they can fix all of this soon

I’m so grateful for Best Fitness-Fuller Road. During the quarantine, they offered outdoor workouts so that we could stay healthy with the COVID running around. They kept everything safe and sanitized. The staff was friendly and adapted very well to this new normal. Thank you, Best Fitness!

As a graduated division 1 athlete, I was just looking to join a gym and execute what I learned from professional trainers I worked with at my college. Connor from best fitness performed a free fitness consultation and taught me a lot and helped me to formulate a plan. Not only that, I quickly learned he’s an expert in his field and I am excited to continue to learn and grow with this gym. Unbelievable experience so far and it’s thanks to Connor’s passion, commitment, and knowledge. I would highly recommend Connor to not only beginners, but also, well seasoned athletes looking to continue with another professional.

Small location but it’s so much better that way. Employees and members are one big family. Bfitt classes are amazing

Great staff, accommodating, and supplied with all the equipment youll need to reach your fitness goals. Very recommended 💪🏾

Dont get sucked into their agreement. Continue to charge me even though my agreement is over.

This gym is an excellent place to expand your workout. With Bfitt classes, multiple kinds of lifting equipment, and knowledgable staff, you cant go wrong. Very clean too. Always important during the pandemic.

A great, clean gym! Definitely recommend. Lots of great equipment and great staff, especially at the desk up front.

THIS IS MAINLY FOR REVIEW BELOW 2 YEARS CONTRACT: Its easy to get out of there 2 year contract, TIS IS HOW: you must live 50 - 100 miles away from the facilIty your joined with (miles distance pls check with facility), show proof you no longer live nearby with a UTILITY BILL or NEW LEASE ETC, it must not be any other Best Fitness nearby your NEW living quarters including affiliated GYMS to Best Fitness so do your due diligence and check, and your out your 2 year CONTRACT that easy. I did it with not problem 2 years ago and was a member for only 3 months, I wind up moving to Herkimer, NY and there were NO other gyms owed by BF.

Great gym with much to offer. Love everything about it. Definitely recommend

Always clean, playing great music, and helpful!

Very clean, wonderful staff. Even with covid, Best Fitness Fuller Rd goes out of their way to create a clean, comfortable, and friendly environment!

The best gym I’ve worked out in in 6 years!!!Amazing!That is all!

This place is awesome. Plenty of space. All of the machines and equipment are in great working order. Erica, the manager, was super helpful. Definitely recommend if u r traveling through town.

Awesome gym and always clean! Great little gem with plenty of equipment.

Definitely my happy place. Always clean, and staff is friendly and professional.

Great gym. I used to go to retro fitness, this places blows that one out of the water. People are generally awesome. Me and my buddies are usually the youngest people in the gym, it’s great being surrounded my mostly older and experienced people. Staff are cool too.

The Gym in itself, its beautiful. clean equipment. Awesome people. Would be a 5 star review if it was not for the fact that the DONT tell you about the 2 year commitment! If broken you have to pay a 200 cancellation fee. Very opaque in their contracts.

The 7 day pass trial is a total scam. Went today to try it out and wasn’t even allowed to use the bathroom without joining. I don’t even understand how they can call that a seven day pass if you have to join. The reps Scott and Eli were only interested in getting your money. Don’t waste your time.

I would give zero stars if possible. Ive been looking for a gym to join and my friend, who was a member here prior to this, had been told that he could bring a guest in and they would just have to sign a waiver. No mention of any sort of fee. When we got there, we were told to sit and wait for someone to come over. 10 minutes later someone finally came over and had me sign the waiver. The man was extremely pushy about trying to give me a sales pitch and show me around himself, even though I was there to be shown around by my friend. After another 10 minutes when we got fed up and asked if we could just go do our thing, we were then finally informed that there would be $15 fee for a one day guest pass. I understand having a fee for a day pass, but when the monthly membership is $20, charging $15 for one day is utterly absurd and greedy. Not only that, but not telling my friend about the fee when he initially asked or when we first came in is outright shady and leaning towards deceitful. Considering how many other gyms there are in the Albany area, charging a $15 guest pass fee to potential new members and not initially informing them of that fee prior to wasting their time with unwanted sales pitches is an extremely poor business model.

Very positive experience. It was a refreshing change to meet people that were actually interested in what I had to say and in making sure I had a positive experience. Really looking forward to making Best my new home!

I sample gyms all over the country due to my travel schedule (>6 mo/year). Some a terrible, and some are great. This Best Fitness is clean, has new machines, and the management are very accommodating to me coming in for a week or two and training. Theres a breadth of machinery and equipment to get exactly the workout you want. Ill be through Albany again, and I will be training here.

New equipment, clean and accommodating. It has become my go to gym when I am in the area. Staff are always friendly and the gym has everything I need. Very happy to have found this gym.

Great facility everything needed for an awesome workout and very helpful staff. Highly recommended!!

Got a chance to check out this amazing gym today. Where it lacks in size it make up in style. Very clean/new/fresh place to get your daily pump. Locker rooms are clean and open. I will definitely be back.

Gym looked good and quickly greeted by staff. I personally use the Smith machine a lot, which they only have one of in the entire gym.The complete deal breaker for me, was they require a 2 YEAR CONTRACT! That immediately screams — steer clear, trying to lock people into incredibly and ridiculously long term contracts...which is never a good sign and have only a 7 day trial period.I ultimately signed up with Planet Fitness, no up front fee, no contract, month-to-month, cancel any time with no penalty, but they do charge a annual maintenance fee on top of the monthly (but after talking with multiple gyms, this appears to be a common way to keep monthly rates more attractive but still extract funding via an annual “effectively” maintenance charge. Hopefully helpful!

This gym is a total scam. The free trial advertised online is fake. I went in to try the gym out and the employee Shane would not even let me past the lobby before signing up for a membership which includes last months and this months fees up front. I asked if I could test the gym out for one night and was not allowed. Went over to vent and they let me in immediately for free no questions asked. You just lost a sale because of your employee Shane. That’s too bad.

Best Gym in the 518. Super clean gym with a friendly staff willing to help no matter the situation. The personal training team is very professional and definitely knows what theyre talking about. Whether this is your first time in the gym or youre a serious weightlifter, this gym caters to you.

Plenty of equipment and not crowded. It was a great place to work out. I like how its in an old factory building. My friend is a member and they let me work out with him with a free guest pass.

My favorite gym in town. Definitely better than the central location. It’s not as big but it’s newer and cleaner and is never quite as crowded. I actually live closer to the central ave one but drive the extra 5 minutes to get to this one.

Super attentive staff, great machine selection, good music. Great rates. Highly recommend!

You wont be disappointed!

Best fitness upped my dues from 9.99 to 14.99. Went to cancel my membership and they would not cancel it until i payed for another month before cancellation. They said i had to give them 30 days. Been out of a contract for years now, this place is a rip off.

The negative reviews for this gym are simply hysterical. My partner is a HUGE gym buff and Im an on&off regular. Best fitness is great. This one of the three locally being my favorite. Easily the most accepting and calmest crowd of all the Capital Region Bests. They have all the equipment I could need, and then some. The trainers are as varied as any other gym, the community being equally varied.Dont take the other reviews of people complaining about customer service to heart. I once switched my cards without telling them and ended up with $300 in fees, and when I calmly called and asked for help, ALL of those fees were eradicated and I was given the month free.

Do not go to this gym. They love stealing peoples money. I regret ever signing up with this place. Theres many other gyms in the area that are much better anyway.

The facilities are good, better than Planet Fitness, but the corporation as a whole is terrible. Ive been going to physical therapy for the last year or so for various issues stemming from a car accident and was told I cant work out at a gym. I then went to Best Fitness with a letter from my physical therapist stating I cant workout so I can cancel my membership contract (which is NY State Law, Health Club Services Act). Well, it took 4 visits to get them to accept the letter as each time it didnt have exactly the wording they require. After that, because the first salesman had put my account on hold (which was good, I didnt have to pay during that time) I now have to give their finance division written notice to remove the hold and then another 30 day written notice to cancel my membership. This means I have to pay for another month. Ive contacted my state legislature for clarification of the wording in the Health Club Services Act to see if the 30 day notice is legal, as it mentions nothing of the sort. Im in the process of figuring out the best way to be done with this company.Basically, decent gym, terrible company. 2yr contract locks you in to their garbage policies and if you can find a similar deal elsewhere, do so. They take the normal gym keep-paying-customers-at-all-costs behavior to a ridiculous level.

Great fitness experience! The staff has been super helpful and cooperative. So far my wife and I are very happy. And Fuller Rd is the best Best!! It even says it on the sign out front.

Been a member for a while now all I have to say is what an Amazing enviornment and a great team! Always willing to help and give tips. Very approachable and professional! Thank you all

The gym and equipment is very clean, the staff is very friendly. Wish they would go back to the normal Saturday and Sunday hours.

Awesome gym. Its clean, spacious, people who workout here are awesome, and the employees are very personable. If you have any questions talk to Tim. The dude hooked me up!

The gym itself was very clean with a variety of exercise equipment fit for anyone from a beginner to experienced weightlifter. The staff there is kind and attentive, and were willing to accommodate me for my busy and always traveling active duty military status. Cody in sales was espescially helpful and very professional.

Tried to have my brother come in and work out with me for the night and i knew i could get him to sign up for a gym if he tried it. Instead of letting him try it for the night we were told $20 for a guest pass or $40 for a 7 day trial that he could “get refunded” at the end. Don’t know why as I’ve been allowed to have friends try it for a day for free before. I ended up going to Vent with him and he signed up there. I tried!

Great place to work out. Plenty of machines and space, doesnt get busy. Locker rooms are really clean and nice. Cody is awesome!

They thoroughly go over all the details of the agreement. If you have problems with an agreement then you better have a prepay phone and paid for your house in cash. Because both of the those are second to your health.

I dont like dishonesty. Unfortunately when someone says If you refer people, your monthly bill will be $19.99 and then I see a $30+ bill and then call back and get told It will be effective in 30-60 days, until then youll pay the full price to me, that is dishonesty.Ive worked in retail where employees are pressured to sell products with minimum information to just push the product/service to the consumer. Ive always explained everything to the T to my customers. It meant my commission was less than other employees, but it also meant that every single one of my customers were 100% satisfied and loyal. Ill never refer anyone to here.Facility and trainers are pretty decent. Wouldve given a 4/5 star if it wasnt for the dishonesty factor. Just thoroughly despise it.

Great gym. Love the machines.

They should all be designed like this. Everything spaced out on the same floor. Especially like not having to run downstairs to use a Restroom like at Westgate BF

I signed up when it first opened and my contract is up in December - not sure if Ill stay. When I signed up my wife, I told them shed really need more than one week to decide. The manager at the time said it could be extended another week but to let him know asap. I did and he pretended to have never said that it could be extended and that we were stuck with her two year contact. I hate dishonesty! The gym is nice enough but my biggest gripe is that the play THE WORST AND LOUDEST TECHNO-CRAP MUSIC ALL THE TIME! Im 50 yrs old and work out at 6 am. Really? NO music would be better. Plus EVERYONE has in earbuds so nobody is listening anyway. Im not saying they need to play classic rock all day but how about mixing it up? After writing this, I probably will quit when its over.

Good gym equipment but they make it nearly impossible to not be a member there. Will continue to charge you after you cancel your membership.

This place is brand new, clean and has a great workout atmosphere. The staff is friendly and helpful and the morning female receptionist are sexy as hell ☺ and the equipment is easy to use and comfortable. I highly recommend this place.

Terribly unethical. Continued charging my credit card after I cancelled my account. Parent company (ABC fitness)is now demanding additional payment to cancel the account or it will remain open and accruing hundreds of dollars per month in late charges. I regret ever dealing with these thieves.

Great gym to come and lift. Sean was such a big help. Definitely will recommend this gym to any one in the area

I was just driving by and i saw this construction site with a stunning new sign on the front and i just had to take a look. This place looks amazing and it is not even built yet. A young man by the name of Joe gave me an interactive tour which is like something i have never experienced. He took the time to get to know me, he went over all my goals and really put things into perspective of how i really need to approach the gym. He even introduced me to their fitness specialist who was there just to make sure he got to meet all the new members and is having me come in to make sure i get started strong and promised to help me reach my goals!! After the tour of the new facilities i was completely blows away. I would have paid anything to be apart of this family and to my surprise it was only 9.99! I am so excited for my assessment with the fitness specialist and i cant wait to get started (i wish it was the end of November already). If you have yet to check out Best Fitness on Fuller Rd you must stop by and meet these guys.

The gym looks great overall its an ok place to work out just be aware of the overcharges. I had friends sign up when I signed up and my plan was supposed to go to $9.99 a month about three and a half months ago and theyre still charging me $20 a month telling me next month everything will be fine when next month it really isnt. I have contacted both locations in Albany NY and no one seems to be fixing the problem. When asked was I getting my refund back the answer pretty much was we have to contact corporate and yet no response from corporate smh.

Marissa was Awesome! Great gym to get a good workout. CLEAN and organized. Thank you.

Worst Gym Ever !!I was new to USA they tricked me into yearly contract even though i specifically asked about monthly payment. They wont let you quit and tell you some legal things that they will charge you lot more if you quit. Eventually without going or using services they charged me total of 200$ that is the money i am never gonna see and stolen.

My original 2 year contact ended more than a year ago. It went on month to month after that.I stopped using this gym nearly 8 months ago and paid for 4 of them. Now to cancel my membership, which originally ended anyways, they want me to pay 4 unpaid months to cancel membership. I haven’t visited this place for over 8 months. Not going to pay for service I didn’t receive.Manager told me gym was “available” to me so I could use it. I’m not paying for availability, I’m paying for service. If I didn’t use it I’m not paying.Even though I read some extremely bad reviews about how they try to steal people’s money I was thinking I’ll be ok since my contract was over. Nope. Best fitness is complete scam once you don’t want to be their member.Don’t give them your ssn or credit card. Or go to different gym. I will file complaints with every agency I can so they stop scamming people.

Smaller with less machines and classes then other best fitnesses. Staff very friendly. Clean

A poorly managed gym with basic equipment. It is fairly clean, but management does does a horrible job. The trainers have some of the worst gym etiquette Ive ever seen, and the majority of people in the gym seem to lack any courtesy you would expect. It is a Planet Fitness with a higher price and unexpected fees, with a touch of attitude and disrespect. I only give it 2 stars because it is not Planet Fitness. If it wasnt in a convenient location, I would never have joined the gym.

This is the nasty gym in the captial region. The drinking water is piss warm. The staff are rude and ignore you. The billing they have is a joke. Save yourself the frustration go anywhere else

Terrible customer service, and they are not transparent with fees associated with your membership outside of the monthly fee. Be careful and read your contract completely before signing up. The way the process is handled reminds me of a used car dealership. I wouldnt recommend Best Fitness for a number of reasons including that this 24-hour gym is not open 24 hours a day.

Just went with my friend, girl up front was mad cool let me check It out for the day! Clean and nice equipment.

You pay 20$ dollars a month if you want to bring a guest in only for two times and thats it? In planet fitness u pay 20$ and you can bring a guest in as many times as you want plus they dont close at 11 pm.

This is just a basic gym. The fitness professionals lack common gym courtesy and when they dont have clients they are even more of a detriment to the gym. There are no staff members actually ensuring the equipment is being used properly. The plates are in short supply and damaged due to some deadlifting without proper plates or a platform. Overall. . Basic gym, horrible gym etiquette displayed by most.

Nice gym but I prefer Westgate for the layout and better locker room.

Overall, the facility is good. Ventilation and lights, equipments are great. But their trainers are all about MAKE you to sign up, I asked for 14 days guest pass, just want to try their gym and the experience was not that great. First day of my visit theres a trainer telling me that Ive ask for guest pass before, but that was literally my first visit of that gym. I mean couple hundred dollars a year for a gym is inexpensive, but their attitude made me upset. And theres today, I was told by the nice lady at the front desk that my pass still got two more days. And after my exercise, I said: Ill be back tomorrow, and theres another trainer said to me: dont bother to come back if you dont sign up tomorrow. LMAO.

This location is way better than Central Ave. Clean equipment and great employees!

Be careful because this place is a SCAM! Even after my 2 year contract was up, I noticed they still billed me. When I called their billing company, they said it autorenewed because I never cancelled...isnt the point of signing a contract for 2 years meaning that I am no longer responsible to pay them after those 2 years are up? They refused to give a refund and top of that, it apparently takes them 30 days to close an account in which during that time you will be billed once again! Ridiculous. I never even went back after my first few visits because of how uncomfortable they make you and how much they hound you to hire one of their overpriced trainers.

Best gym atmosphere by far! I am here every day and every single staff member has a smile on at all times even when theyre obviously busy with multiple clients back to back, Im always greeted multiple times on the way in and on the way out, staff makes an effort to get to know you, always a clean environment, plenty of equipment available (even during peak hours). Love it here and I am always recommending it to people! Cant say enough great things! Those people who have reviewed this place poorly are clearly blind, unfriendly, and are apparently only there to watch tv. I wonder if they curl in the squat rack? :P

Very clean gym. Awesome equipment and friendly staff. Reffered by Tim. Hes very helpful.

Marissa at the front desk has great people skills Ive seen!