The staff at the UPS store are incredible. They help you figure out the best options for your shipping and printing needs. The reps are courteous and understand that shipping can be stressful and expensive. I am a regular and often tell others about the UPS store in Westgate for your printing and shipping needs. They are the best at what they do. They definitely do it with customer satisfaction mind. A+++

I forgot to ask the girls who were working what their names were, but the two young women on staff on Saturday June 26th were AWESOME! This was the UPS store’s A team, I’ve never seen so many issues handled so quickly and concisely in any store, ever. The cashier who checked me out was helpful, friendly, and professional. This is where I go to ship usually, and I’ve got to say.. whoever was working there today deserves a raise or recognition for their hard work and awesomeness!

Had a great experience at this store. The three women at the counter were extremely energized and friendly as soon as I walked in. I was taken care of quickly and efficiently. Thanks!

Worst customer service ever. Staff so rude

Beware** I shipped a phone only to find out it never left the store and disappeared. then had attempted ACH Charges from PayPal from the auto log on that phone days after it went Missing🙄😡😡!Drive a few more minutes if you value your things 😉 Also was told at another local ups store that store#3639 is infamous for disappearing phones

Ive always had good experiences at this store. I particularly want to single out Noel (who Im pretty sure is the manager.) I could not be more impressed with how he handles himself and conducts business. Hes always super helpful, professional and courteous. In a world where people are quick to bang out a negative review when they have a bad experience, we need to remember to commend those who are a pleasure to deal with and who do their job well. Thank you Noel!

Very good customer service. Im in and out proficiency at its best.

If I could give it zero stars I would. The man working there was extremely rude. He was very nasty to the older gentleman that was ahead of me and then he was very rude to me as well. Not good customer service at all.

Old staff which were good replaced a few months ago, closure must be covid related... usually crowded with more customers than cdc guidelines, agents wear masks but not gloves so not surprised and no hand sanitizer at counter or exit... had switched to another location because of this, glad i did!

I have been doing business in this particular store for many years and have never had an issue until today. I was conducting my transaction with one of the cashiers and a second cashier was waiting on another customer at the other register, when she turned to us and said can you keep it down? I cant hear her needless to say i was shocked! Its possible that either the cashier or my voice were louder than normal, but our masks may have played a part in that. As well as the other customer not speaking up enough to be heard.I have never ever been talked to like that while giving my money to a business. I thought it was extremely out of line. You can judge for yourself.

Ez to get in and out of.

Very happy with this location. Very nice people working here. They were a huge help. Sent packages - no hassle. Thank you

Rude staff, no enforcement of masks (crowded store in small space too), not a drop of hand sanitizer to be found.

Plz update your hours! says 9-5 Sat... 10:14am and store is closed!

But closed now due to COVID 😫 temporarily

The service from this store amazed us. While typically we expect to get what we paid for, rarely does it work out so well. To explain:We needed to ship some valuable artwork to Florida. These pieces were glass enclosed. Our first thought was to the moving company we had used previously and after a quote of several thousand dollars began investigating other options. FedEx, other movers, freight companies and then spotting an ad from the UPS store in Westgate we called and after explaining our needs we were contacted by Chris the manger.Chris asked for all dimensions, a rough idea of weight and values we wanted for insurance. He then called back with a quote in the $700 range that was broken down by component so we could pick and choose options if desired. We were happy with the comparative low cost and took the entire package.We choose to have the items picked up at our home, crated and advised when to have them delivered to Florida. Christian and a helper personally picked up exactly when scheduled, called us when prepared for shipment and on the date we had asked them to ship they did so and emailed us a tracking number so we could follow the shipments progress.As is typical of UPS the shipment arrived exactly as scheduled, 3 days Albany to Florida via ground. But then we began to realize just how good this store is. The quoted price of $300 for building a protective crate did not close to explaining what we got. Each piece of artwork inside had multiple layers of protection, sticky paper on the glass to prevent scratches, plastic wrap, paper, bubble, Styrofoam and of course the wooden crate itself. Every piece arrived in perfect condition.We highly recommend this UPS store and its staff for any shipping needs.

I nearly spoken to everyone in store they have very good customer service skills they are very respectful and kind they really make my life feel as if everything is just to easy to handle keep up the good work guys

Ive had mixed customer service experiences at this store. Some of their staff have been down-right unprofessional to me in the past: I have two recent examples:1. One lady was helping a customer package up what appeared to be a care-package for the college bound kid, and was taking a very long time. She was modifying the box in a weird sort of way with packing tape that frankly didnt make a bit of sense. When I suggested a better way, she got defensive. Honestly she was a bit of a mess. She probably took 15 minutes to do this.2. Another time I brought a package to mail to a friend, only to find out I sent it to the wrong address and had to go back in 30 minutes later to retrieve it. The gentleman behind the counter made all sorts of weird comments and started inquiring about the content of my package and why I wanted it back. I told him it was none of his business. Completely unprofessional.

Been a paying customer for over 14 years. Never had a problem.Then new owners came in and said I had an outstanding balance.They never provided documentation to prove I owed a dime.

I order a lot of things online and eBay several times a week so Im in quite often. The staff is very helpful, courteous and know the meaning of good customer service. In the future I plan on starting a business so I plan on using even more of their services. Thank you!

Noel Frederick took very good care of me, wrapping my lamps expertly, and was very kind and professional.

Went to UPS Store to return a package to the shipper. The shipper had not sent me the proper pre-paid label, so I was shocked when the manager of the store told me the charge for shipping. He was very kind, said he had dealt with this problem before, and asked if I had the shippers phone number, suggested calling them and having them email the UPS store the proper label. I did as he said, and within 5 minutes I was out the door, smiling! Thank you for your excellent customer service!One small suggestion, install an automatic door into your business for customers with heavy or large packages!☺

I wouldnt even give this store a star. We drove over an hour away and we called the store up with a few mins of closing and spoke the one of the workers and asked if we would be able to drop it off for shipping on Monday and they said as long as we are in the store we can do it. Well let me tell you, we pulled up and they were still inside and darted out the back door because they saw my wife and I pull up. Never seen someone run so fast in my life after stating if we are still in the store. Right that sure happened. Not. I hope you guys dont get anymore business in that store.

Busy store, staff does a good job at a lot of different things. Free parking, better than most UPS stores.

Incredible service. My wife and I shipped a very valuable guitar to a repair shop in new york...only problem was the repair shop employee emailed us the wrong zip code (brooklyn instead of manhattan). I noticed it today when checking the tracking and called the ups store for help. They got off the phone with me immediately, contacted the driver before he delivered the package, and were able to fix the address for us before it was too late. The zip code mix up was not at all the UPS stores fault- but they got on it right away and solved the problem. Thanks UPS store!

Its an ok location BUT they are listed as having a notary, THAT THEY DO NOT HAVE.

I was at this UPS store today and I needed to send out a very important package to my mother and I was surprised by the level of customer service I received.The package was quite fragile and was wrapped very well. I would recommend anyone with fragile packages to come to this UPS store as they take an extraordinary amount of time ensuring your package is secure.

Closest to home... ez for amazon returns

Horrible. Called and it rang for 20 mins. Drove 15mins to the location stood at the front desk rang the bellbell the people in the back laughing said front desk person isnt working then continued laughing. I voiced loadly I havent been helped a lady with an attitude approached me shoved me my package and walked away! Dont take my signature for receiving the package or nothing . I will never do business with this place ever again .

New Review 07/19/2018: Changing it from 5 to 3 star because of my over-the-phone conversation from today. I called about a package that wasnt delivered but I got online notification that it will be dropped at this Access Point. The lady (Lateya? apologies for murdering the name) was very polite on the phone when she answered, but when I tried to explain that I was JUST trying to find out if it will get there today or tomorrow (as drivers sometimes drop off undelivered packages to Access Point same day SOMETIMES), she didnt get what I was saying and kept telling me to refer to my infonotice and that she doesnt know where the package was. I explained to her, I have all the info as Im an online UPS customer, and I get all notifications, she completely dismissed that and said Do you have the Infonotice number with you or not? The driver left note on it and thats what it is.At this point, it felt like she was being difficult when she shouldnt be, so I asked her if shes not able to track packages using tracking numbers, and she said okay I can it will just show me its in transit, I didnt respond because I knew she completely misunderstood the purpose of my call and didnt want to lose my patience. Once she looked into it, she said Oh okay, it was attempted delivery today, but will be left at this store for pickup by tomorrow. I replied Thats ALL I was looking to find out.Please dont try to be a smartass with your customers. Listening skills are important. Im sure you guys get a lot of customers who might call and ask for info that you dont have, but try to take some time, listen to each sentence before answering. Ive used Fedex, UPS, USPS since my college days and I know what is possible to track and what info can be acquired.Old Review: On point every time, whether it is picking up, or getting things delivered to me. And awesome staff also!!!

Christian and Noel always provide the absolute best customer service!

Staff very knowledgeable and always willing to help.

The best customer service in the area!

Amazon return with UPS label printing - in and out in no time and polite too.

Excellent, professional, courteous service.

I was gonna use the us postal service to send my package. But then I thought this is America let me capitalize on this.

Helpful staff