I purchased a stove 3 years ago and my stove blew out and sparked up due the cords being loose. I just had to pay $120 for repairs to get a new terminal block and cord because you didn’t put the part on that keeps the cord from coming loose. I just bought my mother a stove a few months ago and I won’t be using you guys anymore. If I’m paying good money it should last very long. Thanks for not installing correctly

Went in there for some kind of specialty light bulb. I was intimidated as I looked at what seemed like 5,000 different bulbs! Then an older gentleman came down the aisle and asked if I needed help. I showed him the old bulb and he knew exactly where they were. I was on my way with a new bulb and alot less stress....LOL....thanks for the quick assistance!!

Rick in tools was very helpful kind and taught me something new about a tool I was looking to purchase for my husbands birthday. I appreciate Rick taking the time to talk with me and teach me something new. Lowes needs to give Rick a raise, promotion or buy him an all paid vacation to the Bahamas!! I will definitely be back to this store because of how he treated me.

We had a awesome salesman. His name was Vince and I would advise anyone to ask for him. He was above extremely helpful and honest..

Was fair a little difficult to find product. They were quick to help me over the phone. Plenty of staff on the floor, should have taken me to product rather than telling me aisle number.

I would like to give a big thanks to manger Melanie and construction manager Adam. We was shipped the wrong material for our deck. They worked with us and got the correct material to us quickly. Our deck is almost done, if it will stop raining. Again, big thank you !!!! Cynthia Buchanan

I love that this store is 10 minutes away from my house. As someone who does a lot of DIY projects, its great to have a resource so close for the repetitive trips I end up needing to make for each project! 🤣

I have shopped here on numerous occasions in the last few months and have found employees to be more security than assistance. I witnessed a man steal power tools, load them in his vehicle and then come back in the store, steal more stuff and let his accomplice know they should make a run for it. Lines were backed up before the incident, and it took me almost a half hour to buy my pineapple floor mat....weeks later i visit the store, doing regular shopping, I asked to purchase a very large tool box. The gentleman helping goes to dig through the stock and get it ready for sale. This took quite some time, and was told to be available. I continued to shop for many other items in the tool corral when i was followed and eventually cornered by an old man with a cart. I told him several times why i was there. I spent a significant amount of money that day and was treated like a would be thief! I go there because they have decent packs of contractor ceiling fans and was also stalked and eventually givin a lesson on aerodynamics that was ludicrous. This store is a joke.

Ordered a refrigerator and had a date set for delivery. I took off work that day so I could be available to let them in. I was told they would call the night before with a time frame for delivery and then call the day of when they were on their way. Never heard from anyone so the day of delivery I called the store and was told my delivery date was changed to the next day. They tried to say I talked to someone and ok’d it. No one ever called me and I definitely wouldn’t have ok’d it because I work a full day the next day and wouldn’t have been available. They couldn’t say anything other than sorry not sure what happened. I missed out on an entire day of work and pay for nothing. Unacceptable

I love Sabrina in flooring. She has unparalleled knowledge and is a joy to work with. Im so grateful for the nearly pai less floor stuff.

Had some issues with getting some paint tinted for the finish I selected in the paint dept. They were not able to tint light colors.

They dont like blacks! They gave a lady a veterans discount & she wasnt even a vet. I tried it & they said sorry you have to be a vet for the discount. I gave them my phone number for the discount because I am a vet. I just wanted to see what theyd say. Its another one of those places where they watch the hell out of blacks to make sure they dont steal.

Great sales associate helped us. In and out quickly.

Great service very helpful and nice people it was a pleasure . I will return.

A great place to shop for home needs. They have become a little more affordable over the last couple years.

Its a Lowes. Its what you expect out of a Lowes. 4 stars, as far as their stores go. Staff at this location is more helpful on average than other Lowes locations and the store is clean and well stocked.

I work for Lowes.....its a good place to work...everyone there is so nice and you are treated like you are Appreciated....

Everybody just still helpful no matter what or when you go to somebody always approaches you and asks how they can help you

Lowes on Arlington Road is my go to store every spring. They really do carry a great selection of plants and trees that grow well. The only reason I didnt give 5 stars is due to their curbside pickup being a bit slow.

The prices are better and the store is more organized than competition. The staff was very helpful.

Very clean and courteous staff, found exactly what I wanted with no line

Was looking for a brush for stain and found one that is easy to clean after use. Price was good to. Was glad i shopped at Lowes today..

Store garden center was well stocked, with helpful, curtieous employees. Medium wait time in line, but nobody was wearing masks.

Knowledgeable employees are not always available.

Best customer service! Love their home goods selection,service and got my appliances there too (which I still love a year later)!

Great place to go to fast for mulch, the girl who loaded up my toyota corolla with 8 bags did it in 2 minutes flat she got them all in the trunk and shut the lid . Now Home depot had to put 2 of the 8 bags in my back seat and there was 2 guys took 10 minutes .

Helpful and friendly staff in the garden center. Good prices, clean and organized

Lowes is a great place to pick up pretty much anything you need to complete a task. But the problem Ive been finding and the reason why Im giving a 4 out of 5, is that during the last year pandemic and actually this year as well, certain things are just very difficult to find. other than that I guess its a five star I cant hold a pandemic against them. So well just go ahead and say five

Went to buy a few flowers and they were so nice purchased 14 of them!! We were asked 3-4 times if we needed help. I know nothing about flowers and when I asked a question I got straight answers..

Great customer service, everyone helpful and friendly. Yolanda get a 10

Love Lowes. Their employees are always friendly and helpful. Plus my dogs can go. What more can you ask for?

We traveled here from another location to get a patio set they CONFIRMED they had while we were in store. We paid for it, and delivery/assembly. The day before it was supposed to be delivered they called to say they no longer had it. They sold it AGAIN to someone else. We went today to a different location and the only comparable option to what we had purchased is $1,000 MORE.We purchased the set originally because we needed it for this weekend. Very upsetting. Will never buy anything from lowes I cant just walk out with again.

Almost always have what I need

Bought painting supplies 10/12/2020. Tried to return unused extra items 1/12/2021. Was told I was over 90 day return policy by 1 day. Associate said nothing they could do. I wasnt trying to cheat the system. I had just procrastinated due to the pandemic. My mistake. Decent store for home improvement supplies like Home Depot down the street, but stringent on their policies with no accommodation at all. I would have been willing to take store credit as I shop their often, but I guess they dont care to have my business.

Bill in flooring was very helpful!

Went there new MTD lawnmower blades for my rider mower . They had exactly what I was looking for . Went to Home Depot first and they didnt carry them . A thumbs up for Lowes .

They had orchid potting mix, that does it for me Nice outdoor garden supply.

Easy to order online for in-store pick up and easy returns.

I was very disappointed in the attitude of the appliance salesman. Was sent to this store from Arlington Rd store since they did not have the microwave we wanted at their store. By the way Arlington personnel were superb. I will not shop at this store again and definitely not recommend it to anyone!!!!!

The Lowes in Akron on Arlington is staffed by friendly, helpful people who, if they dont know the answer to your question or where an item is located, will take the time to find out. Both of the employees we encountered offered assistance to us without needing to be asked. Being able to purchase a quantity of lumber prior to its delivery will ensure we dont make unnecessary trips back to the store, and I appreciate this suggestion because I admittedly did not know that was an option for lumber!

Always like shopping at Lowes and they are usually helpful. Not so much the last couple times, but they used to be anyway.

Great customer service. The staff was seen diligently cleaning and also willing to help the customers.

Sold me a defective lawnmower it died before a single year I took it back then they charged me again to have it fixed. I asked for craftsman, as well as corporate number but they refused to give it to me so I was sold a broken product and they wouldnt even say what was wrong with the mower in the first place I wouldnt buy a pack of scotch tape from them anymore

Beautiful flowers but they have them scattered everywhere

Its Big! I like that they have Craftmans tools not just home label brands. Sometimes I ask for help and usually I get good help. Cleaning and sanitizing products are available but theres a price to pay. I checked their website for items I needed and they showed in stock and they were on the shelf when I got there. Garage door parts, I thought were reasonably priced.

My Shopping Experience Was Excellent!

Left waiting for help 15 minutes. Nobody came. Left without buying anything

The North Canton stories outstanding. I had an issue with another store and pricing. After I made a purchase at another Lowes, the cost paid was in excess of what was advertised. North Canton very professionally addressed the circumstances and adjusted the price accordinglyThey are very outstanding people at this facility. There are other Lowes stores near here that have lost my business. I will always be faithful to this Lowes location.

New floor plans are a little confusing. Ill adapt.

Waited for 10 minutes to get a piece of wood cut and assistance never came. I then asked a cashier if I could get help, and they told me to go back to the wood cutting area and there will probably be someone that can help. There wasn’t.

Stopped at Lowes this a.m. not 100% sure what I was after. Todays a friends birthday wanting to get her flowers but I hate buying flowers 💐 cuz they just die soon thereafter anyway. Larry, an older gentleman, was working in the Garden area and we exchanged the how do ya dos then I went on to confess my plight as I was looking at flowers that will be done (dead) in 4 to 6wks.Larry was very helpful AND knowledgeable; not only steering me in the right direction and available options but also making some suggestions for me. I left, very pleased, with a Double Knockout Rose bush but now than that--- I left, very pleased with Larrys ability to pleasantly help me... hes got a knack for excellent customer service.

Nice store for the do it yourself type person, the staff in the lawn and garden department was not very knowledgeable when it came to power tools that they are trying to sell. The store sell had a very wide selection and I had a very nice overall experience.

Nice clean organized... however we asked for help and we got an answer but failed to follow through to help anymore.. ugh

Modern big box store for home improvement supplies. The prices are reasonable and employees are knowledgeable about home improvement needs. You must wear a mask to enter.

This guy is at every Lowes I go to! Is he the new mascot?

Purchased Washer/Dryer. Quick, convenient, in stock, and delivery set up when I needed. Great job Bill !

Great store! Love the emplyees there! Super helpful and nice!

Lowes is always great best hardware store around... If you are looking to get great products at a even better price Lowes is the place to go Home Depot, Ace, and Menards all they carry is china made junk. Those store will even play games like the box is made in the USA but the actual product your buying is made in a different country as cheap as they can make it.... Always Go Lowes...

This guy is at every Lowes! Is he the new mascot?

Great place had what I wanted

Good selection of items for your home. Prices are comparable to other box stores. Had the items I was looking for.

Picked up an online order, fast and friendly staff

Super accommodating staff. Courteous and friendly. They even had a treat for my service dog. (She is not supposed to recieve them but the gesture itself was awesome) 5+ stars from me great job Lowes Team

Excellent Customer Service and very helpful!

Glad Lowes honors the Craftsman lifetime warranty.

Lots of choices, very friendly associates, great product and great prices

Higher than home depot. Like Harbor freight best

Lowes vs Home Depot..Ill choose Lowes. Seems lil more put together and lil better quality.

I highly recommend NOT using Curbside Pickup and possibly using another Lowes location altogether. Waited at Curbside Pickup for 1 hour before I had to go inside and be ignored while waiting at the Customer Service desk, especially when their was an apparent middle manager standing there the whole time. Thankfully Liz, from Appliances, has some real customer service skills.

I’ve had to personally go retrieve some or all of the items from the store shelves on my last three web orders. Employees don’t care and/or apparently don’t want to take the time to look. One of the orders, they even went as far as marking an o-ring kit out of stock after claiming they couldn’t find it. There were two full rows of that specific o-ring kit (probably 20+ kits). The latest experience was them canceling an entire order, because they couldn’t find one item. I think I’m giving up on web orders.- - - - - - -Update 10/29/2020: Placed two orders. One was picked successfully. The other order was canceled without a phone call, but all items were in-stock, as I found them all myself.

In July, I watched someone walk out of the store who purchased the chest freezer I had ordered online and thought had been set aside by staff. When I let the customer help desk person know, they said it was a different model than mine. It was not, the label was clear. I waited for about an hour for them to tell me that the stock room numbers were incorrect and sent me on my way. I had to ask for a refund for them to give it to me. No offer to makes things right. Very frustrated.Would not recommend.Ended up waiting 3 months for a Home Depot delivery that went much smoother.

Had a difficult return issue regarding the responsibility between Lowes and a manufacturer. Lowes set us up with a fix that satisfied the issue at their highest level and, fortunately, fix the problem. Everyone was patient and accommodating.These five stars go to the staff. On the phone and in the store.Kudos and thanks!

Never again! I paid for a fence installation. They installed it 3 weeks ago but didn’t install the latches. No one will call me back! I don’t know if I’ll ever get them even though I paid for them!

It’s good to be able to view appliances, but nothing is in stock.

A quick visit to Lowes for anything to improve your home is always a pleasant trip.

Always clean with friendly staff!

The manager copped an attitude when we asked about free shipping then proceeded to tell us that shipping was 69.00 there is no such thing as free shipping from Lowes

Staff tried to send me away when I was. Trying to get a phone holder for my vehicle. Said they only sell home improvement items

My favorite of the big box hardware stores. This location is decent. Clean. Organized. If you like finding outdoor plants at a steal, their clearance section had some major goodies the last couple times I was there. I do wish they had a larger houseplant section. I go to the Belden/N. Canton location for that.

Great customer service! Not used to having so many people willing to help you find something.

Have to ask for help now a days. But covid did that to lowes

Great selection on light bulbs

Ordered a grill online. Sent wife to pick it up. They brought it out pre assembled. I text her, told her not to take a floor model without a price cut. They insured her it was not out on display. That I selected online the option to assemble. (I did not) So she gets it home & goes to unload & notices the grill had all kinds of dings, scuffs & paint marks. She returns it & tells them she wants something that in New & in a box 📦 Turns out they had none! Zero!! She goes to look at grills & they are all on display! Why would I pay full price for something that sat out all summer on the store floor? Better yet why do your employees think it is ok to lie to the customers??? She said they just assembled it after I made my order!🤬

Not bad but saw wasnt in bay they said it should update there web would b nice

I got a tractor battery, less than a year old,and wouldnt do anything about it

We needed help and there was no employees around and the few that walked by completely ignored us. The cashier was kind.

Very helpful employees went out of their way to find what I wanted

Every time I come here to shop, cashiers seem to always have a nasty attitude.

Its a lowes. Had what I needed. Staff was helpful.

Every time Im in here (which is a lot recently) the employees are always helpful... plus this just makes me like the store even more!

Not like it was a few years ago?? But ok in a pinch!

The store seems to still be struggling to fully stock the shelves

Store looks a little rundown. Faucet display is limited and looks beat up.

Was just in Lowes this morning at customer service for problem with a purchase. Sarah handled the problem quickly and very professionally, all the while assisting another new assistant. Very friendly and courteous. She needs to be considered for something more!

Has everything for the DIYers.

Its lowes, so yeah

Always find everything I need

Awesome ppl

I found plexiglass cut to size for my patio tables.

Nice people. My only gripe is that every time I go to the website and lookup a product, the Aisle and Bay I am given to locate the it is wrong.