Great communication about what repairs were needed and timely repairs. They offer pickup or drop off & that is very helpful. Friendly professional service from everyone who works there. We’ll be back.

When my check engine light was flashing and my car was shaking violently, V&F gave me hope. They were prompt and friendly in their help, and worked with my budget and the urgency of the situation (even though they were booked to the brim that week). I was also blown away by the level of education that they offered post-diagnosis over the phone and via email. They also have an knowledge-based section on their website that gives you a general overview as to what may be happening with your car, and the level of urgency. I appreciated their convenient location and paying a little extra for that convenience was worth while in my situation. Not to mention, if you have AAA they offer a 10% discount on labor of over an hour. I’m seeing them for my mechanical needs from here on out!

Outstanding Customer service. Very friendly staff and extremely helpful and clean . With knowledgeable staff. There on top of their game

I had an excellent experience with V & F. They performed the work I wanted in a timely manner. They explained everything to me and even pointed out some work that might be needed to be done at a later time for preventive maintenance. Frank and Nicole treat you like family and they really care about you as a customer. I would highly recommend V & F Auto for your repair needs. Ken R

You guys were awesome! Thank you

This is a great business. Their customer service is the best around. Everyone you talk to is very friendly and knowledgeable and they definitely go above and beyond. Thank you for a hassle free experience every time we come.

I am impressed with the customer service from V&F auto services. They were highly recommended and they took care of my car. I look forward to bringing my car to be serviced here. I like the fact that they take the time to explain things to you. I definitely recommend this shop to everyone looking for knowledgeable and trustworthy mechanics. Thanks to all the staff!

Theyve worked on both my Sierra Denali and Corvette Z06. Great family owned business. Highly recommended.

First time here, just had an inspection. Very friendly and fast, will be back!

V & F Auto has done a good job on my car which has helped me keep my family safe and on the road. They even got me into a car rental so I wouldnt have to struggle getting my family and myself around. I am very thankful

They went the extra mile for me when unexpected repairs were needed. I had a vehicle service policy for those expensive repairs they made all thecalls to them and did the paperwork. My final bill was much less then it would of been. Definitely will use them again when needed.

Everyone at V&F is super friendly and helpful. The waiting area is super clean, neat and comfortable. I will have all my service done here from now on. I also purchased a car here in October and not only was it a great deal, but the entire process was super easy. No pressure at all and they were super flexible and fast from start to finish.

Always very friendly and helpful. Nicole is the best. She will solve any problem you have. I recommend them highly.

This was my first time at this auto shop, and my first experience was very pleasant. The crew was polite, respectful, curtius, and attentive. I was in and out of there with a new inspection sticker in about 15 minutes, so they were very fast. To say the least, Im very satisfied with their service. Thanks guys

This is the place if you are looking for an honest, excellent, customer service focused automotive repair, sales and service center . Twice I was in a tough spot and they helped me out immediately even though it was close to (and once past) their closing times with exceptional service. They went beyond what I would expect of an auto service center and treated me as if I was one of their most important customers even though it was my first time using their services. Every staff I encountered was very friendly, knowledgeable, professional and accommodating. To find a good mechanic center today is hard; to find an honest one is even harder. I highly recommended for all facets of auto repair and I am so happy they are in my home town of Agawam ! Thank you Nicole, Frank and the entire team at V&F Auto !

Dropped my car off for a squeaking noise from my brakes and they had it diagnosed and repaired by the end of the day. Everyone I spoke with was courteous, professional and thorough. They explained their findings and provided me with photos to support the recommendations - all at a significant savings versus going to a dealership. I’ll definitely be bringing my vehicle to them in the future for repairs and would highly recommend that others do the same. Good prices and transparency make it a pleasure to do business there.

This is the BEST repair shop anywhere (and Ive been to many over the decades). The entire staff is always super friendly, helpful, and always on time. The waiting area, shop and restroom are all immaculate.

I have been using V & F Auto for the last 2 years and have been very pleased with their service. Both of my cars are running great! Thank you!

They are always friendly, give honest services and they never pressure you into repairs. They do a great job and go out of their way for you. They do a complete car inspection every time I go in and let me know how my car is: whats good, what will eventually need work and anything that needs attention and the report includes pictures. They are easy to work with. I would definitely recommend them!

On time, friendly staff, nice waiting area.

Resolute, goal oriented, and calmness of character...V@F thrive on accountability within a welcoming environment that commands respect. If your seeking a go-to shop for the life of your new investment, look no further. Multiple loyalty programs and incentives. Knowledgeable and customer-oriented transparency wrapped up in current technological feedback that serves to educate the consumer, V@F are a dealer quality family business void of the murky happenstance that plague many automotive maintenance experiences.

The service here was excellent. Quality and efficient service. They explain every repair that’s needed thoroughly. They were so kind and friendly in every interaction both in person and over the phone. I would highly recommend them.

Very straight forward analysis and repair.

This is the friendliest, most comfortable auto service Ive ever been to! Amazing waiting area!

Just stopped in for an inspection sort of on a whim, but theyre so friendly and organized I will likely be back for repairs and maintenance down the road.

I love this place. So comfy and everyone is so personable and nice! I trust the mechanics there and I always go here for my car needs!

V & F is very friendly and professional. They document the repairs completed and informed me of things I need to be aware of for the future. My overall experience was excellent.

Professional, friendly and efficient, a great experience at V&F!!!

V&F saved the day. Not only did they repair what others said couldnt be repaired, they completed the repair in great time and with amazing quality. These guys truly rock and we are so very thankful that they got our family business - back on the road! Many blessings A&F Automotive, many blessings!

They adjusted my headlights for me and didnt even charge! Their reports on your vehicle are so thorough, even with pictures!Not down my throat about services that arent dire, people working and on the phone are always so sweet. Just a solid little business honestly (:

Brought my SUV in for a detail and left more than satisfied. My expectations were exceeded and I already can’t wait for my next detail!

They were great at getting the oil change done and letting me know what else i needed.

$300+ to replace a ball joint that I have. That is insane

I usually do my own service but when i dont have the equipment, V&F is always my first choice. Great people and professional work.

Ive been having work on my three vehicles done here for four years and always professional and fair value.

Great place to have work done. Great staff. Most of all they are completely honest and super educational when it comes to any potential issues with your vehicle without trying to sell you

Great service and great, caring people!

Good to see honest and professional mechanics. Went there to have my running lights checked outon my trailer to find out it was the installer from another place and was not taken advantage of.I recommend this mechanic

Great service team! Helped me out tremendously with my vehicle!

I had a great experience with V&F! They inspected my entire car to make sure everything was up to par. They emailed me a detailed report and photos of different parts of my car that were either in good shape or needed some attention. The report had brief explanations of why you need to keep up with each part or what color your fluids are vs what they should look like. They were very accommodating with transportation while they were working on my car. The office felt like I was walking in to someones home, it looked so nice, unlike most car places!

Fair and honest auto service.

I will never come here again. These people tried scamming me from my money. I came here for an inspection and they told me that I failed for a few reasons which is fine. I then went to my friend to fix the parts of the car that needed to be looked at. After fixing all the problems with the car I proceeded to come in again for a re-inspection and they still told me that the front end play had an issue. I then went to two different car repair places that looked at the car and said that the front end play was fine. The messed up part is that one of the mechanics at the other place told me that they were failing me for the wrong reasons. My front end play was fine but my front headlight was messed up and my rear taillight wasn’t installed correctly. After hearing this I was very upset. I wasted my time coming here. I would definitely get a second opinion at a different car repair shop before coming here.

I went in for a motorcycle inspection, I had to wait about 15 minutes, there were 3 attendants in the lobby, all were very friendly and very professional, the waiting area was awesome, clean, neat, comfortable, like your livingroom,

Id rate them #1 for attention to detail. They bend over backwards to satisfy the customer. Very dependable service.

Fantastic place to get your motorcycle inspection done. I will be bringing my second bike there. This is the place Ill go to from now on

Very classy professional and comfortable. $1000 for front brake job seems excessive. Good quick inspection service. Well see abou the cost for other repairs shortly.

I would recommend V&F auto to everyone. Incredibly friendly service and you can tell it’s sincere. I had my Harley in there for a couple fixes and adjustments and they kept me in the loop with check in calls about what was being done and the cost along the way. Halfway through the process I saw them cleaning my air filter which was never asked but I couldn’t of been more appreciative knowing they wanted to take care of my bike. They made me aware that they don’t specialize in bikes the way they do in cars (mainly doing large scale custom work it seemed) but they will for sure be who I go to first when work needs to be done or assessed on my bike and they definitely deserve any future work needed on my truck as well.

Excellent job

I recently purchased my first car here. I absolutely love the car and the service/care I received throughout the whole process. I wanted to get things moving fairly quickly, and Jim at V&F was very accommodating. The whole process was efficient and straight-forward. 2015 Toyota Camry was in great condition with only 35,000 miles on it. Jim was a great help. They also throw in a full-year of oil changes at their auto service shop across from the dealership for free (4 oil changes total). Such a great experience, would definitely recommend this dealership to anyone that wants to skip the fills and get into a great new-to-you car.

Everyone there is so friendly and will work with you on what needs to be taken care of!!!! I have been driving for 2o years and this is the first mechanic shop that I feel has been honest and upfront and not try to take me for my money!!!!!

Great service. Very courteous, professional staff. Very clean facility. Work done very well, pictures are great.Fair and honest, work done as promised, Price was less than I expected. Would recommend to a friend.,

The detailing of my car was an exceptional job. Thank you for the fine work.

Made a motorcycle appointment online on Sunday for Monday morning at 9:00am and they happily took the motorcycle and had it all set on Tuesday and did just what I asked them to! Very nice staff! Will definitely use again!

I recently broke one of my brake lines. As a AAA member, V&F Auto, was recommended as an excellent repair shop. My vehicle was repaired and was also given a bumper to bumper inspection, and other issues brought to my attention. Most importantly, the repairs were guarantee. The staff was friendley and courteous. I will return and recommend V&F Auto to friends and family.

The best service in the area. Very professional and quick. They also dont make you feel like you know nothing about cars even if youre a young driver, and are very patient with explaining everything you need to know about what your car needs.

Always great service. Friendly and ready to help!!

V&F is AAA approved and as I began to read many of the reviews I decided it was time to try them out. I was amazed at the customer service, from the time I dropped the car off to the time I got it back. You get an email with pictures and write up of problems, which I think is extremely helpful. Car was completed as promised at end of day. Work seemed thorough and most importantly they actually treat you like a human being. None of us like paying for car repairs which are expensive, but there is no way around it. However, treat your customers with a little respect and you will get repeat customer. I will definitely use them for future repairs.

One job done 2 times paid. First time they charge me for special bolts by promising it will work I paid 270.26 and alignment was not done they said change strut and come we will do it for free I came and they charge me again 122.12$ Asked to check transmission oil level they checked engine oil level .please check on phone calls. Even it past 2 years the miles on the car are the same. The car was not driving

This post is long over due for two reasons,first; after our most recent visit with my wifes car I did not have the opportunity to drive it on the highway for a significant period of time.Second; I really did not want to have to post this.Not sure what happened but I am very displeased with my most recent service. I brought my wifes car in for a flat due to nails picked up on the road, passenger side front. I also asked them to look at the from drivers side as it started to slowly leak.They replaced the tire with the nails but could not find anything with the drivers side from tire. They did however find damage to one of the rear tires that was repairable.Fast-forward, we had to drive to southern CT and as I hit the highway noticed a significant pull to the left and a shake in the front end. We stopped at a tire place and they had to add air to the front drivers side tire, a thing I had to do and why I asked V&F to look at that tire. The guy at the tire place said it need an alignment.Back on the highway the shake and pull were not as bad but still there.So, I have a car with a front tire that is still bad and now I am told it needed an alignment.I bought 4 new tires from V&F a while back and I just assumed that when they replaced all four an alignment was done and thought that when they replaced the from tire most recently would have at the very least asked, if not straight up done, an alignment.I am used to much better service from them, now not so much and contrary to my post from two years ago, no longer comfortable leaving my vehicle with them.Post from 2 years ago:Blown away by the outstanding service and professionalism. Felt very comfortable leaving my Jeep in their care.

V&F Auto did not hesitate to provide helpful assistance with an inquiry - I highly recommend their services!

Service is great. Staff is very friendly and helpful. Got a ride home from the owners daughter. They offer both drop off and pick up when your vehicle is ready. A nice touch. Love working with a local company you can trust. We’ve been going there for years.

I had a very good experience here at V&F Auto.

I own three vehicles that I have taken there for many years. Fustrated the last 3 years with v and f Ive only taken one but that will be coming to a stop. No more!!! They are a good service place but way over priced. The repair parts are 2 to 3 times over retail. Give me a break $43 for a $14 dipstick, $142 for a outer tie rod that you can get for way under $70. I also had work done on it all day. It needed this work done so I can can get a state inspection sticker. They charged me for the inspection and never did it. Bye bye bye. Its too bad.

Highly professional and respectful staff; great overall experience as soon as you walk in the door. As a former tech it is difficult for me to find a place I trust, and I have found it. Updated facility and equipment, can handle it all. Very satisfied and would highly recommend to everyone!

They were awesome AND RELIABLE....Louis and Scott are exceptional when it comes to customer service. They were very respectful and made me feel worry free. The repair was done the next day and the car was ready to go. I would definitely recommend them to anyone.

It is not a great day at V&F Auto. I am very disappointed in the service we received at V&F today. I bought my car from them 4 months ago, which was a great experience. After having inspection completed and fixing a break issue just a month after purchasing it, which was addressed with no problem, we decided to remain loyal to V&F to have an apparent exhaust leak fixed. The service writer we dealt with seems to know very little about what is actually happening in the shop and was not able to give us a straight answer as to what was going on with my car after it had been there nearly 24 hours. After several phone calls and Its exactly what we thought it was... but we wont know until its torn apart we were given a quote. We all know we pay for this service with crazy labor costs and markups on parts, and for some its worth it when we dont have time in our day or the ability to do the jobs ourselves, but when youre already paying $850 for your new car to be fixed, it feels a bit wrong to be charged an additional $151 for a $50 part. When I questioned this at pick up I was addressed by the owner who was unwilling to understand what I was trying to get across. Albeit I was a bit heated since I thought this had been addressed when they called my husband to let us know the car was done, under no circumstance should an owner of a company argue and make a woman feel as though she has no idea what shes talking about.After I apologized for expressing my frustrations, and stated Im sorry Ive had a long day he replied with a smug smirk I can tell. The disrespect was unbelievable. He was unreasonable and has lost this hopeful customer - not because of the outrageous mark up on the part but because of the way I was treated while there. I was really hoping to have found a local shop I could trust but V&F Auto has proven to me that they are as crooked as the next guy.Update 10/24 - Thank you Nicole for thaking the time to contact me. I appreciate your customer service and your offers. Everyone is allowed a bad day and I will chalk this experience to just that. Thank you for reaching out, our conversation did alleviate some of my frustrations. Best of luck to you and your team.

Fantastic to work with. Always friendly and available. Reliable service. Drop off your car and theyll bring you to work; let them fix it and theyll pick you up when its done. Awesome service. Thank you V&F!!!

I purchased a clean 2008 Yukon XL Denali from Jim and my experience was fantastic. He was great to work with and made the process super easy. I would recommend V&F to anyone.

V&F is a used car dealer, an auto parts store and an autorepair facility. Although none of the services offered are exceptional, it is a one-stop shop for anything auto. Prices are also reasonable, though not exceptional. I will say that the customer service is exceptional, always offering a pleasant smile and cordial greeting whether over the phone or in person. Knowledge staff will make for a good car related experience.

First-rate customer service: discussion of what needs to be done and why, clear estimates, full review of all charges for work completed, ease of making appointments, reliable shuttle service, very open to discussing customers concerns and so much more. Am very happy with repairs and maintenance done by V&F mechanics. Wanting to keep my car problem-free, I choose V&F to keep it in shape.

My husband and I had shopped around for cars for a few weeks. We even searched out of state for a particular year, make and model . I have health challenges and didnt have the stamina to spend a long time standing and negotiating with sales people. I was surfing the net for nearby Used Car Dealers and saw V&F Auto. Being unfamiliar with them, had planned to just drive past the location to get a view of their cars. My husband spotted a car and we decided to inquire about it. We had an approved financing budget and a particular car that we wanted. Up til that time, other places tried to persuade us to increase our amount financed or changing our minds to the kind of car we should get for the amount they wanted us to spend. The car was ideal but the pricing was a hair bit out of our budget. I was pleased when Jim offered a reasonable discount and was patient while I came up with the cash difference and then applied the approved loan to purchase the vehicle. He looked us in the eyes and said, You have my word that the car will not be sold to someone else, its yours! My loan was approved out of state, so the procedure was a little bit different but Jim always communicated about where they were in the process and encouraged me to contact him any time with concerns. What impressed me further was he went above and beyond to assist in transactions. I had to sign some papers but wasnt able to go to his office immediately, he told me he would swing by my home and get the signatures. There is a huge benefit in dealing with smaller companies rather than going to a large auto dealership. Service is personable, transparent, direct and individualistic. No flattery, no persons pushing to get their commissions, and no middle person involved. It was by far the easiest, stress free car purchase I have ever experienced. In the future, it will most likely be our fjrst place to visit instead the last.

Everyone was great at V & F and their service was nice and fast. I would highly recommend them!

Always friendly, been going there for years and never once encountered a problem.Highly recommend

Fast and good service next time my car brakes down on the way to work I know who to call

Great local family business! I love the full inspection report I was given after my oil change. They have always taken great care of me

Love V&F Auto! They treat their customers so well! Always fit me in promptly, so courteous, have great knowledge & skill regarding cars, beautiful waiting room & didnt even charge me today! I could go on & on.....great car experts! From a grateful customer

Great job on the alignment of my 66 Galaxie 500! Finally feels right and did great on my trip to Maine last week. Thanks!

My family has been bringing all our vehicles to V&F for years. They are very courteous and thorough! We wouldn’t bring our cars anywhere else!!

Yesterday, stopped at V&F, to drop off a tire that. Had a nail in it. Within 15 min. The tire was fired, changed,and spare returned to the trunk. All for no charge. Cant beat that for service. I am always pleased with your service. I do miss John. Thank you

Friendly staff and great service.

Moved here recently & tried V & F by chance and I am glad I did. Always friendly. Have always experienced timely service, even taking the time to see if there is anything that may need additional work & taking the time to explain so you know what you are getting. Beautiful comfortable sitting area if you need to wait, and have seen a ride offered when needed.

Front desk guys are awesome! Always quick, fair and honest service. Bought my car from their car shop also and on 8 years no major problems. Will keep on going back for sure!!

I went in to have a tire plugged as there was a screw in it. I had never been here before - so to entice me to come back, they pleasantly surprised me when they told me it was on the house - no charge!!! I was given a loyalty card for oil changes also. Great things - they made quick work of a walk-in emergency, the facility is clea and beautifully decorated, complimentary coffee/tea, a big screen TV to pass the time, and the staff was very friendly. Super impressed!!

Took my 11 year old truck to V & F for the first time this week after finding them online. It had failed the State emissions test and I needed to see what needed to be fixed to pass.Although the repairs were extensive, Scott provided friendly, timely customer service and walked me through my options. Not only was their inspection thorough, but he happily walked me through the pricing, options for repair and suggestions to get my truck road-ready again.I highly recommend V & F Auto. Kudos!

My car battery died in the worst snow storm of the season. I used V and Fs website Service Scheduling feature as well as left a voice mail AT 9PM LAST NIGHT. Within moments I received an email assuring me that they could assist me first thing this morning. I am in their beautiful waiting area with a cup of coffee and professionals taking care of my automotive needs.EXCEPTIONAL SERVICE. EXTRAORDINARY PEOPLE!

Great professional care.

I have been dealing with the V&F Auto for a long time. Their service is excellent, their mechanics are competent and skillful, and the work they do is done right the first time. My experience there is like the service that I would get at a car dealership, except that they are a local neighborhood shop with people who know me and really care about my vehicle.

I have been bringing my cars to be serviced by V&F for over 10 years. Everyone that I have worked with is professional and knowledgeable. There is a lot to be said for doing business with local businesses. I highly recommend V&F auto

I came in for an inspection sticker. The waiting area was very nice. They had coffee, water, and a comfortable couch. They did the sticker in a reasonable time. I would definitely go back.

Always friendly and polite. I love how they answer the phones. The shuttle service is very convenient.

High focus on customer service. Their lobby was very comfortable and welcoming. The people were friendly, willing to listen to what I perceived to be the issue with my vehicle. They called once they had diagnosed the problem to get an ok to proceed with the repair. They even provided me with a ride to and from work. I will continue to bring my car to V & F for maintenance in the future.

When you drop off you car....relax...these guys have your back. They are 100% committed at giving you a great experience while they handle your car. Knowledgeable, friendly, great atmosphere.

Ive had my cars fixed by V&F a few times over the last several months and they have been fantastic. The bill matched the estimate, the work was done on-time, and Ive have had no issues with the quality of the repairs. The shuttle service is a big help AND they gave me a free coffee mug!

Took my car today for inspection, what happened is the mechanic fail to find the third Seat Belt Latch ( it was just right there) and they failed my car following that also the front end ball joints need to be replaced, and when I asked which part need I need to fix they said to leave the car there so they will find the problem, it is just as the other customer write it before Melisa she is right, they try to rip you off fixing nothing! I will not suggest anyone to go there, and customer service still trying to protect the mechanic too and not to find the solution! Feel very disappointed!

Have always had friendly and helpful customer service. They have made it convenient with the shuttle to and from the shop or vehicle dropped off where I needed it, as well.

Fast, convenient, and friendly. Waiting area is nice and cozy. Came in for an inspection in and out in 20 minutes.

Wonderful service

Very pleased with the service at V&F Auto. Friendly staff. Quick oil change at an affordable price. Highly recommend!

Worked with Lou who was very professional and informative. Serviced two newer Audis here and had a great experience. I highly recommend.

At first glance the the entry is very inviting, clean. Service writer greets you and finds out what your problem may be. There is fresh coffee (Keurig ) real half & half. Impeckable bathrooms. They take the time to explain in a way that anyone can understand of what your car needs. Labor rate affordable but not cheap. Competitive rate based on job. Not going to charge you a large diagnosis fee for a $5.00 repair