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Parrottas Auto Repair & Sales
357 Main St, Agawam, MA 01001, United States
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Parrottas Auto Repair & Sales

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Bi
Review №1

I had the front headlights replaced with new ones. They did a terrific job. Everything is working great. This is a fantastic place to bring your car(s). They have great mechanics. They know how to.diagnose the car and repair whats needed. They do it at a fair cost and can get the parts needed. In my opinion its a 10 star shop.

he
Review №2

It seems vehicles will always needs service at some point. Having driven well over a million miles I appreciate finding a mechanic who is thorough and knows his cars (and trucks). Computer literate, qualified help and being personable helps me give this place of Brunos five stars.

Ci
Review №3

My go to for any car repairs! I’ve taken my car, my moms, and my spouse. I wouldn’t let anyone else touch our cars anymore. They are quick, efficient, and you won’t have to go in twice for the same problem which is rare these days. Christian always lets me know exactly what’s going on and doesn’t try to sell me things I don’t need which goes very appreciated. Thanks guys!

Ve
Review №4

They were great. Had a messed up muffler and damaged gear shift assembly. They even fixed exterior damage to my door. Changed my front tires as well as inspected my vehicle. All in one day, while keeping me up to date on things going on. I was prepared to walk after dropping my car there but they dropped me off at my house. They even picked me up from a different location after my car was repaired. My second time here and I would definitely recommend. Very generous. Ty again guys.

Do
Review №5

Bruno and his crew are terrific. He dropped what he was doing when I stopped in to talk about my car. They do a great job communicating and delivering exactly what they said. Sadly, I had to find a new mechanic this month and Perrottas lives up to their great reviews and will take car of my car from here on out.

Pe
Review №6

Top notch mechanics who always take very good care of my car (bmw 535i) and they do it right the first time, at a very reasonable price. Provided a FREE loaner that was dependable and comfortable. A big thank you to Parrottas Auto Repair!

Da
Review №7

Great service, could use larger facility, too much work for current location

Me
Review №8

Quick response and quote. Very fair pricing. Bruno the owner is a very honest and friendly person. He was very attentive to the issues and details leading up to them. Was in and out in 1 day. Vehicle was ready on time as promised.

Ch
Review №9

I have been bringing my Land Rover to Parrotta’s for a few years now and I have never been disappointed. Great service and value. They communicate on a timely basis and provide details on what they have done and what needs to be done. I would highly recommend them.

Vi
Review №10

My husband and I wouldn’t trust or go anywhere else for car service. The service is honest and dependable. Everyone is friendly.

jo
Review №11

The customer service is outstanding. very very helpful.Great place, great people.Five stars

Om
Review №12

Theae guys fixed the exhaust on my Yamaha FZ6R. Took their time, great work and awesome guys. Highly recommended, will be coming back for mechanic work in the future.

Ro
Review №13

As usual Parrotta’s fit me in the very next day, and took care of the business at hand. I love that they provided me with a loaner. My family and I have been coming here for years, and will continue to do so.

Ni
Review №14

Bruno, Mike and the crew were incredible knowledgeable and down to Earth. They explained every detail of their work and I am 100% confident in the quality.

Sa
Review №15

This is the best place around. They are always so nice and do a great job of explaining things while laying out all your options. If you are looking for great quality service from great people at the fairest prices, head to Parottas!

Mi
Review №16

Everyone was very kind and professional. My car drives so much better and i am glad they caught the problem before i was stuck on the side of the road or even worse in an accident.

Wi
Review №17

As usual the car was fixed and in a timely manner. I know what ever the issue with a car, Parrotta’s takes great pride “in my opinion “ that the car is fixed properly by their professional team and I feel confident and satisfied when I pick the car up.

Su
Review №18

I wont take my vehicles anywhere else. These guys are the real deal. Extremely professional, communicative and transparent. Text alerts and emails keep the communication flowing. Bruno and his crew make it happen. No rookies here.

Gi
Review №19

Second time Ive brought a vehicle here (2 different cars) and the prices are quite reasonable, and service was impeccable. I trust Parrottas and staff is so friendly and reliable. And third time, was wonderful as well. I will always bring my car here.

Da
Review №20

Every one was very nice there, they definitely got my business, great experience!

St
Review №21

Bruno the owner is amazing. All the employees are friendly and knowledgeable. Great service. Easy to deal with. Great value.

Do
Review №22

Despite being an extremely busy enterprise they were able to perform a complete evaluation of my vehicle and make the necessary repairs precisely as they had promised. Their communication regarding my vehicle during the day was the best I have ever experienced with any service business. The repair cost was very reasonable as well. I would highly recommend this establishment!

Ch
Review №23

Great place for all your auto needs.

An
Review №24

Great service! Always very accommodating, knowledgeable and friendly!

Ch
Review №25

So pleased with the staff and service!

Jo
Review №26

Excellent place to bring your car. Attention to detail is second to none. I am a car collector and Bruno fabricates parts for my rare cars that are far better than the original parts. There is absolutely no problem they can’t solve!

ca
Review №27

Very nice people fixed my car right away. Didnt feel ripped off

Fr
Review №28

I brought a 1998 BMW M3 convertible with a list of random issues to Parrottas for repair. Christian was very thorough in preparing the list, and the team performed all the necessary work expertly. All factory parts were used and if unable Bruno and the folks fabricated custom solutions to at least the factory standard. I am pleased beyond description as a first time customer. Easily 7 out of 5 stars. Parrottas will be my only choice for future maintenance and repair needs. They treated my car as if it was theirs; what more could you ask for?

Da
Review №29

Great Service, great turnaround time of the repair always, we have used this business twicefor major repairs and they keep you informed about what’s happening with your vehicle, and they also sent photos of the old part and the new one being installed which we feel is a great way to keep the customer informed, Highly Professional and we’ll always bring our vehicles to Parrottas. Thanks to all of the staff there !

ja
Review №30

The best place around. They know their stuff. Great for foreign cars like Mercedes. Mine is a Chrysler cross fire. When I had a problem they solved it right away. Bruno and Christian do a great job. Highly recommended. Jim Rooney

Bo
Review №31

Always treated like family. Great service and follow up. See you soon

Li
Review №32

I started using Parrotta’s on a friend’s recommendation. I’ve used them several times and they are always professional, timely and upfront with their service. I’m happy to know I have a solid mechanic I can trust.

Ai
Review №33

Great customer service. Got a screw in my tire and they patched it and got me back on the road without hesitation. Thank you!

Br
Review №34

Great guys here. They do great work.They stock some Amsoil Products!Thanks for having what I needed in stock.

Do
Review №35

I bought an older volvo a couple years ago. They have been great about helping me keep it on the road. Have never heard any complaints.

Ro
Review №36

Experts in high end Euro cars. Very experienced knowledgeable. Very friendly and willing to work with you.

Ro
Review №37

There is no worse feeling than not trusting your mechanic. Whether it is a fancy dealership or your neighborhood garage, Chances are, someone could be taking advantage and scamming you. How do you know?Well I can say the very first time I brought my car into Parrotta’s, I felt comfortable. Bruno’s energy and outgoing personality are a refreshing change from the grunts and frowns of the typical wrench man.The office at Parrotta’s is handled by Christian He is adored by his customers and does an incredible job managing day to day operations. He works very hard to make sure each and every customer feels like their car is the only one in the shop.Furthermore they recently updated their diagnostic capabilities and now have the most updated equipment available ANYWHERE!Parrotta’s is just good old fashioned, extra friendly auto service with the latest and greatest tech behind it at a very competitive and fair price! PERIOD! How can you beat that? At Parrotta’s - you are not just a number, you become family. (Sorry for the corny cliche but it’s true)You choose what kind of car you drive carefully right?. Make BRUNO the last mechanic you ever need and put your faith in the Parrots’s and you will be glad you did

Ha
Review №38

Great shop. Very honest and trustworthy.

Lu
Review №39

Parrottas got my car going again i thought it was dead. I always recommend them because they do excellent work. I consider them the best around.

Mr
Review №40

Great work by Bruno and Everyone there.no surprises or oops we forgot to tell you about that..Everything was right up front.

Ja
Review №41

Parrottas is the place you take you car if you want it fixed. Awesome service and great staff. Bruno is the best. He tells it like it is no BS. Would definitely take my car back.

Be
Review №42

Had me wait in line for 30 min until then told me they couldnt see me so they could go to lunch. Unbelievable.

Ca
Review №43

As always, the team was attentive, courteous and detailed in their assessment and completion of the work on my Audi. Runs great and returned to me on schedule. Thanks!

Mi
Review №44

Good people to work with - very professional

Mi
Review №45

Came here for an inspection sticker. Great guys. Dont wait until the last day of the month, as they are popular.

Mi
Review №46

Great Experience with Bruno at Parrottas! Ive searched high and low for a mechanic that is honest, upfront and knowledgeable. I finally found that at Parrottas. Bruno has the skill, experience, and communication skills that make the perfect trustworthy mechanic. He strikes you as the kind of guy that will NOT let your car out of his sight until it is 100% fixed. He takes pride in his work and hes a great mechanic. Ill never go anywhere else. Thanks guys!

Lo
Review №47

Parrottas is an awesome auto repair shop, especially if you have electrical issues with your vehicle. I started going to Parrottas after my original mechanic of 9 years retired and moved to Florida. I can highly recommend Bruno and his crew for honest, professional, good work...If your car needs repair go to Parrottas. Sincerely Lou Camargo.

Da
Review №48

Dependable, quality work on imported cars.

Da
Review №49

Excellent customer service, reasonable prices, wonderful results!!! Kept me informed all the time!!!

Jo
Review №50

Professionalism,knowledge,experienced, informative,Integrity..... say no more

Br
Review №51

I brought the car in for inspection in the morning. Before he started, the mechanic noticed an exhaust leak. Within 5 minutes the car was on a lift, and the crack was discovered. They took the job right away, and I had the car back that afternoon. All that, and a ride to and from home. Thats what I call good, no, great service. Thank you.

Ar
Review №52

Good place they know there stuff but man are they over the top expensive found out my timing chain was bad and they tried charging me 7000 for the job crazy. went to a shop in ct charging way less then what they quoted. good place to get your cars checked and other stuff but for major repairs and other stuff i would say a big no. way to expensive, then the boss man calls me says bring your title and ill put your car in auction and sell it for you so you can pay for the diagnostics cars not worth fixing. ha funny thanks for that but other than that honest review they know there stuff but too expensive.

Su
Review №53

Amazing work. Honest and empathetic mechanics. Bruno SAVED ME! I had a front-end collision that looked pretty bad, but when I went to him, he said he could get it done for what I was willing to spend. My car is back on the road driving as good as it did when I got it, and he definitely did a couple of extra things for my benefit. Won’t be doing business anywhere else!

Ke
Review №54

Always go here, great place, great work, great prices. If you need it, theyll be best at it

kh
Review №55

Great staff. Bruno does an amazing job running the place with his great team. Got my car in and out before the day could end. Would recommend this kind of great service to anyone looking to use a mechanic. Very pleased with the outcome of the repair. Thanks guys !

Da
Review №56

Home town service with the intellectual capital to work on high end cars. Bruno runs an amazing business and the quality of his team is a direct reflection of his commitment to you as his client.

Sc
Review №57

Great service from the team at Parrotta’s Auto!

De
Review №58

We have been bringing our vehicles to Parrottas Auto for years. They tell you what needs to be done and the dont try to pressure you into doing un-necessary repairs. Very trust worthy.

Ja
Review №59

Good place to bring your car to get inspection sticker

Ma
Review №60

Honest and fair

Pa
Review №61

Excellent service and quality work

ra
Review №62

I went here for my out of state vehicle inspection, My overall experience is great. It was a quick one and the customer service is best and beyond. I would recommend this place to anyone for vehicle inspection and services

re
Review №63

I took my Cooper S for a serious oil leak which would be expensive to fix at any shop the difference at this one was that for every dime they charge me i was ask for approval first every part they removed they sent me pictures as well for the new ones they would install and kept me posted on every single step during the repair which i really appreciated they are very professional and very dedicated and i was very pleased.

Ch
Review №64

When I was considering buying a mini cooper i did some research of owners and repair shops. Which first brought me to Parrottas I had brought my (new) Used car to Parrottas before I bought it and had them look everything over. They did just that in a timely manner and with there stamp approval and a TON of new knowledge about my purchase good and bad I bought my first Mini Cooper. Through the routine maintenance, oil changes etc they have been great. Then the dreaded check engine light popped up. I called to make an appointment, they said to bring it right in when the fix was going to be more than few hours I was offered a loaner. There were a few things happening they got right to it and explained it to me every step of the way. They also worked with my warranty program. At the end they reviewed all the work and parts with me and said that in the future my cooper will need x,y,z and this is what it will cost and how much time we will need. Very honest, consistent, reliable team over there! Everyone is on the same page and I feel really great about my service and experience! Coopers can be tricky Ive been told so I feel really lucky to have Parrottas on my side. I have recommended them many times and will continue to do so.

Jo
Review №65

I am so pleased with my experience at Parrota’s! They did an amazing job on my BMW, and the customer service by both Bruno and Christian was top notch. I will certainly be returning should my car require further repair!

Cl
Review №66

Great service and great people! Always fast, accurate, and reliable. I don’t trust anyone else to work on my cars.

Ju
Review №67

I brought a Saab 9-3 to Parrottas with tricky brake problem and they were able to fix the brakes and get the car back on the road.

El
Review №68

What a wonderful business. Professional, courteous, knowledgeable and pleasant crew. I had a wonderful experience and would recommend them to everyone who is in need of repairs or even an inspection.Thank you guys. See you again when I need you!!!!

An
Review №69

Parotta’s is the best car repair shop I have ever gone to. When I need repairs they are always done right the first time. They also find a way to get me in around my crazy work/travel schedule. And the best part is, Bruno will tell you NOT to spend money on something you don’t need yet. They have really taken great care of my car.

Ro
Review №70

Excellent work like always. I will be in soon to get my oil change

Al
Review №71

Parrotta’s Auto Repair is knowledgeable service with professional, courteous and friendly staff. Repairs are always done with the customers consent. We are very happy with service they provide. Have recommended them to our friends.

Ja
Review №72

Excellent service, excellent work, friendly, knowledgeable staff. Highly recommended.

Pa
Review №73

Bruno and team are master mechanics, 100% honest, and good people. Weve been going for years and they keep our 2006 volvo xc90 running like new with 245,000 miles on it, as well as my 2008 pickup and 2006 volvo s80. These older vehicles run so well due to their great maintenance/repair, we dont want to get rid of them. We trust Parottas with all our mechanical needs and have never been let down.

41
Review №74

Great service in my opinion! Gave me a ride home and picked me up. The cost for repairs was very reasonable for a great job. After a couple nightmares at different so called shops Ive definitely found my new mechanic.

Lo
Review №75

Some of the best in the game. I drive an A8L that is out of warranty, and had a really hard time finding a service center that knew what the were doing with this car. Parottas does dealer quality work at a better price, they are fast, accurate and they stand by everything they do PERIOD.

Ji
Review №76

These guys are always on point. Christian lets you know what’s going on, and frankly, Bruno possesses just the right level or neuroticism so that I’m perfectly comfortable with him working on my car. Just an all around great local spot, skip the stealership.

Gr
Review №77

Once again the guys in the shop came through big time. My work vehicle needed some TLC and they fit me in on short notice. Christian even gave me a ride home while they worked on it. Quality work, stand up guys

Sa
Review №78

Great people

G
Review №79

Great service got an inspection done and it went really quick will be a repeat customer. Cool art on the walls in the waiting area and a saltwater fishtank very nice.

Do
Review №80

Excellent work and service, Bruno and Christian are very informative and provide a great experience you dont get at most dealerships.

Ry
Review №81

Its hard to find a trust worthy mechanic shop. I gave been going to Parrottas for awhile now. I am never disappointed, they are upfront and they dont rule you off. Bruno and his crew do a great job and I will continue to be a loyal customer, we need great shops like these to be around.

Pa
Review №82

I’m loving my work of art muffler repair and my shiny new headlights!!!

Dr
Review №83

Love this garage!! Super honest. Nice fish tank and free coffee if youre waiting for something quick!! Great place to get car inspected, dedicated lane👍👍

Be
Review №84

Top notch mechanics, on the expensive side but reliable and honest... no BS and accountable to a fault these guys are my go to for difficult and tricky repairs

St
Review №85

Will definitely be bringing my vehicle here from now on!! Great service, great value, great people!!

st
Review №86

I have been coming here for repairs since 1996 . Great service I have never been disappointed !

Er
Review №87

I have to say, I dont exactly know too much about cars. So naturally Im an easy target to be taken advantage of. However, I couldnt have been more taken CARE of than here. Bruno and the boys really went out of their way to fix the problem I was having, even after Fathers and Sons totally misdirected me. When one thing didnt work, they tried another UNTIL it was done and done correctly. They worked within my budget even tho they couldve received more. I appreciated that. Its my first mechanic experience where I was greeted with honesty. I didnt have a mechanic before (as stated before I was ripped off enough). But they earned my business and theyll never know how much I appreciated all their hard work and keeping my price down. Five stars, two thumbs, and a good word of mouth.Audi TT

ti
Review №88

Great place to bring your car. Fast and reliable service. Very accomadating. Price is good

Da
Review №89

Bruno and his staff never let us down. Excellent service. Great communication. No issues.

Ta
Review №90

They like to find everything wrong with your car then fix them without telling you before hand so they charge you for things you didnt want done

Ly
Review №91

Very friendly and professional. Thanks!

Jo
Review №92

Very satisfied with my overall experience, keep up the good work! 👍🏼

De
Review №93

I love going here. Had strut done. Utmost professionalism. Very friendly.

Ch
Review №94

I recently had the pleasure of discovering the benefits of being a customer of Parrottas Auto Repair and Sales. My situation was that my 2004 BMW had broken down again and was left at a local repair shop that had my loyalty. However, when I was given a quote of over $2,700.00 to replace a power steering pump issue that caused the belt and related parts to fail I was close to just getting rid of the vehicle. I had just spent a total of over $3,400.00 in two recent visits to replace the water pump, battery and alternator. An employee of my office who knows Bruno and Parrottas highly recommended that I immediately have my car towed from the repair shop it was at to Parrottas for an honest appraisal of my situation. I am so glad I did. I immediately received a welcoming email from Bruno who said Im on it - we will do our best. His best was incredible. They have a master welder who was able to repair the ears that broke off the pump due to the negligence in reinstalling the pump in the past. They also found that the pump had the wrong fluid which could have caused the pump to be ruined. So they flushed the wrong fluid, replaced it with the correct fluid and installed the other new parts that were ruined when the pump let go of its mounting. The best part beyond the friendly, quick and highly competent service is that my final bill was over $1,400.00 less than what was quoted to me by that other establishment. Parrottas gets an A+ and all my future business. Job well done!

Je
Review №95

Inspection was a Quick in and out... Highly recommend them for auto inspection.

Dr
Review №96

Amazing job on my car and the customer service was incredible. I took my car into Parrottas for a second opinion and Im so happy I did!! Next time my car needs work they are going to my first stop!

Do
Review №97

During my yearly inspection..they fixed s problem immediately.

bi
Review №98

Brought my daughters Audi there, Bruno was extremely helpful with diagnosing the issue and the work done was outstanding. Her car runs better now than when she bought it. Would highly recommend them to anyone.

Jo
Review №99

Knowledgeable and professional. Prompt and efficient service at a reasonable cost. Friendly and trustworthy

Ma
Review №100

I went here to get my MA state inspection. The employees were extremely helpful and reasonable. It was pouring outside and they took care of me in. Timely manner. Would 100% recommend.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:357 Main St, Agawam, MA 01001, United States
  • Site:http://parrottasauto.com/
  • Phone:+1 413-786-0959
Categories
  • Auto repair shop
  • Auto tune up service
  • Smog inspection station
  • Used car dealer
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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