Worse Place you can ever visit the owner is very rude and not professional I went to do only gel nail and when I disagreed with them on the color they started shouting and threading me. The owner or boss didnt even bother to come and understand what happened. Unfortunately there was no customers beside me and my sister mother in law so their real skin really came out. I wish everyone read my reviews and rethink before visiting this nasty place.
I absolutely LOVE Serene Nails!!! The owners and other technicians are the best!!! They are not only fun and friendly (like good friends and family), but extremely professional and time efficient. They do my nails perfectly every time! I have recommended them to my daughter and friends. They too continue to be loyal customers and have also had wonderful experiences. Definitely the BEST in the area!! ❤️
I have been coming to Serene Nails for a couple of years and have never been disappointed in the services received. My nails and toes are always magnificent when I leave and they last for 3 weeks each time. Salon is always clean and comfortable and the staff is always friendly and committed to customer satisfaction. You will not be disappointed should you decide to visit Serene Nails.
One of the best pedicures I have ever had. Meticulous trimming and painting.
What an incredible experience this was. Took the entire family for pedicures. The staff was incredible and made us feel right at home. Cannot say enough about Serene. Great customer service. I highly recommend you visiting. I’ll absolutely be back.
Love this place!! It is very clean and up to date. Anthony always does a great job!! Would recommend to all my friends! Have been to alot of nail salons like this one the best! 5 stars!!
I have been coming to Serene Nails for several years. Their service is unparalleled. The staff are all absolutely incredible. They treat everyone with unequivocal professionalism and always go above and beyond. They take the time to get to know their clients and treat you with such sincerity. The service they provide is absolutely amazing. My nails are gorgeous every single time! I get compliments on them regularly!! I don’t trust anyone with my nails but Serene Nails! I recommend them to everyone I know and each of my friends or acquaintances that have tried them absolutely love them!! Their facility is impeccably clean. Gorgeous color choices! Every tech is incredibly talented and well trained. I was so impressed with them from day one and they continue to impress me with what an amazing place this is!! The owners couldn’t be more incredible!! I cannot say enough about how great Serene Nails is! Give them a try, you will not be disappointed!!
Love this salon! I have been going to them for over a year now. The atmosphere is friendly. They know everyone by name and truly care about their clients. Highly Recommend
I’ve been going to Serene for almost a year and half now and this is the BEST place i’ve been to. The staff is so welcoming and do absolutely AMAZING work. They never fail to impress. You’ll never wait long or dislike the work they do. If you’re looking for a nail place, this is the place to go to!!
Ive been going to Serene for almost 2 years and I found them through a Google search for nail salons in Acworth with a high rating. Im glad that I found them as Ive never had a bad experience. As with most salons, if you do not have an appointment yes you will have to wait. I dont mind that because the service has always been top notch and I am always pleased with my pedicures and gel manicures. If waiting is an issue or youre in a hurry, make an appointment which is what I do. The team there is always pleasant and oftentimes theres lots of conversation and laughter which I enjoy. Ive never been loyal to a nail salon, but I really do enjoy Serene. I moved from the area almost a year ago and I still drive there because I love the team and I am always pleased with the service.
Just got my nails done today love them this is the only Nail salon that I go to.
If I could give them 0 stars I would. I have never been treated so poorly in my life. I had my nails done the evening prior, and I was not happy with the quality of them. They looked nothing like the inspiration picture I gave them, however I was more concerned with the condition of my nails. My real nails were not cut or properly attached to the fake nails, proving that the nails would not last long at all. My nails were extremely sore and crusty underneath. As well, it looked as if a child had performed the manicure (SNS). While I was getting them done, I asked for a change of thumb color, and the worker told me I needed to make my decisions before I came into the salon and tried to charge me extra. I went in the next morning asking for them to be redone or refunded. The lady agreed to soak them off and refund me part of the price. However, not 5 minutes later, tells me they cannot do anything for me. She refused to let me speak to their boss and blatantly ignored me and were talking under their breath at the end. I got no help, was very disrespected, and will not be returning. They were very unprofessional and rude. Do yourself a favor and go somewhere that will value their customer and not steal their money.***I attached their original response below for everyone to see. As well, I do not know any of the people posting reviews. They are not “Jordan’s friends.” To the owner, please stop using my name.***
Very professional, great customer service! Would definitely recommend! They take the time to get to know their customers by name and provide a personable experience.
I absolutely love this place, the workers are super sweet and it’s a great atmosphere. I get my manicure done here every time I need to get my nails done. I would definitely recommend this place to all my friends!!
I walked in to get a full set of gel and the looks I was given were extremely uncalled for. Do not have a business where you rely on walk-Ins if you aren’t going to be accepting and grateful for walk ins. I’ll just wait for an opening at my normal salon. Y’all are so rude. I do not recommend.
This salon is phenomenal. I have been going here for almost 6 months now, and it is my favorite salon in Kennesaw. Not only is the salon exceptionally clean, it has also been equipped with things for COVID safety so that customers feel more comfortable here. All of the nail techs are welcoming and warm, making sure that their customers are having a good experience and enjoying their time at the salon.
My wife comes home and raves about Shayla and her pedicures. Serene is where I send her to pamper herself. Great job Serene. My wife is super picky about her nail techs.
Great service! Never lets me down. Best employees and they definitely know what they are doing when it comes to their work!
They are always very professional and always enjoyable to be around. I have never had a bad experience and they always exceed my expectations! I would recommend them to anyone who asks!!
I’ve been going to this salon for 3 years! They are the absolute best!!! They truly care about the quality of their work but are always efficient at the same time!
I finally found my favorite nail salon in the city! Shayla, Jora, and Tim always take great care of me. My SNS nails are always gorgeous. Love this place!
A friend of mine introduced me to this nail shop about 3 months ago and this is now my go-to! Everyone is so nice and it’s actually relaxing to get your nails done! The owners remember you and it’s wonderful! I’ve never had a bad experience! My nails are currently 4 weeks old and would normally be peeling up by now but they’re still on! Going for an appointment Saturday and I can’t wait!
Amazing experience everytime I go! My favorite nail salon. They are amazing!!
Male pedicure and nails. Extremely basic and nails weren’t cut even or short even though just had to trim them for $15 male manicure.
Worst salon ever the employees are rude and disrespectful they kicked me out of the store because I didn’t agree with the color. And threatened to call the police one me. What kind of customer service is this
Clean place, nice people.
Very friendly and professional. They were very busy but still took my friend and I as a walk in without waiting. They have very reasonable prices and do amazing work. When I got my SNS done and my nail started chipping in a week they were kind enough to repair it without any attitude.
My nails look great! And the service was wonderful - friendly and professional.
I’m writing a bad review solely because of how unprofessional the responses to some reviews are. Before you ask, no I’m not Jordan’s friend. How dare you think it’s okay to talk to customers like this. Absolutely disgusting.
The workers were quick and fast when I was in a rush, the quality was great as well. Will be returning!
The workers here are fantastic, the salon itself is very clean and feels like a great place.
This place is great. Been going there for years. Friendly people, great service, I’ll be a customer for life.
I dont go to nail salons often, but I recommend this one if you want good experience at a nail salon. I will be returning.
Best experience at a nail salon in a very long time! I was a nail tech and I am quite particular about how I like my nails done. Jenny is amazing! She listened to what I wanted, did exactly what I asked, and helped my crazy self choose a color. The shape is perfect. I have SNS and there are no bumps. My husband thought they were natural. I would highly recommend the friendly and helpful atmosphere. I could not be more please.
Very unprofessional. I hope this place is SHUT DOWN. Get quality nail techs and you might stand a chance of staying in business
So I had to watch my sister get roughed up by the manager because I told the husband he was doing my sisters nails wrong and he told me that her nail and finger was born crooked. Absolutely insane the wife came over to fix it and roughed my sister up. Also when switching clients nobody wash their hands absolutely disgusting service.
Love this place! Tim and his wife are amazing and always make me feel so welcome. Their staff are all so amazing. They are all equally talented as well as super sweet. I always feel so comfortable and always leave loving my nails! Well done Serene. Keep up the amazing job!
I would never go here ever again..
BEWARE !!!!!! Very disrespectful! And very unsanitary nobody washes their hands ! I overheard One of the employees saying they contracted Covid there but returned to work two days later !
How dare you treat customers the way you treat them.
Absolutely love this place. They offer great service, they listen to their customers and always try to accommodate and they are skilled in the latest nail trends. Shayla and Tim are excellent but the whole staff is great honestly. Definitely worth every penny.
I am new to Georgia and I was hesitant to try any nail shop. My banker suggested I try Shayla or Tim at Serene Nails. I am so glad I did! They are the best! Very personable, professional and fun! Thank you Shayla. 💜Sonia
The guy that did my SNS did an amazing job. I will be going back.
0/10 they screwed up my friends nails and then made her CRY when she asked if they could fix them. She even offered to pay. Highly unprofessional
I just moved to Georgia. I was in need of a nail &spa beauty salon and luckily I discovered Serene Nails &Spa. Overall I think theyve done a pretty job on me. Now I am a customer. A bit pricey but the service is fine.
I LOVE IT.
This has been by go to place for over a year now. They all know me by name and everyone here is great! The owners are awesome and the prices are good. Great work on manicures and pedicures. I recommend this place to everyone I know. Also ask for John for SNS he is awesome!!
I love this nail place! Tim always does my SNS and does the best job I’ve ever experienced before. My nails always last for a very long time. I would recommended to anyone to come here to have your nails done.
The way you talk and respond to your customers is not at all professional. And before you ask no I’m not Jordan’s friend I don’t even know who Jordan is.
So-so. This is the first time Ive ever had my sns chip this much and I went in after a week to fix them and they CHARGED for the fix. Most places will do this for free within 2weeks of having the SNS done. It was good for a last minute situation but didnt last. I dont appreciate being charged when their work didnt last a week.
The young man who did my toes did a great job both times!I came 2 months ago, and when I got home, I noticed bubbles in the fingernail Polish. Since I couldnt go back, I let it slide.Yesterday, I went back. The lady who did my nails did not do a good job with the base coat I guess, because when they dried, you could see layers. It looked like when you are in a hurry and quickly paint over nail Polish youve had on for a week or more. I showed the young man who did my toes because the lady was helping another customer. He just smiled and shrugged. I had to leave because I needed to get ready for a reception.I wont be back.
This was my first visit here and I will be back! My SNS came out great and my 5 year old’s nails came out great! Everyone was so friendly, and even though I didn’t have an appointment we were there less than an hour!!
I have been to Serene Nails four times now and think they are awesome! My nails look better than they have ever looked. I get the SNS each time. The first time they were done by the owner, next was Tim, and the last two times by John, who is very good! I highly recommend!
An amazing full service nail salon. I am never disappointed with any service. I recently had my eyebrows shaped and the shape of my brows is better than I expected. The owners are the best!
Love love love it here.. Wont go anywhere else. Shayla does a great job on my nails.. I always have a complicated design and she always says alright lets do it. Super sweet staff always clean always upbeat.
I’m 30 miles away and wish they were closer because I would be there every weekend! Tim and Shayla are both super friendly and did a great job on my nails. I’ve been to several nail salons and I’ve never gotten good results until I came here. I highly recommend that you go here for your manicure and pedicure needs!
Shayla and Tim are the BEST! Their salon is clean and efficient. This is the only place I will go now. They take the time to get to know you and your family. My nails have never looked better!
Great salon! Amy did an amazing job on my nails. The salon has great air circulation.Definitely will come back.
Went yesterday for a mani/pedi and seen Shayla. Shayla took her time to make sure everything was perfect. Really enjoyed my visit. Will definitely be back!
Was my first Pedi. I am very tickleiss she did well.
I had a terrible incident here several days ago and the end of my finger nail was ripped completely off and exposed the tissue underneath. I was very upset. 1 b/c there wasnt any remorse and no one even really said anything. 2 where in the world was the manager when this happened?I swore I wouldnt go back b/c of the severity of the situation, but I thought about it and everyone makes mistakes and should be given a second chance. I just think people in the industry should keep up on their extended education to remind them how important it is to follow proper technique and protocols.I myself practice in the beauty industry as a Master Cosmetologist and Advanced Skincare Esthetician so I know first hand how important technique and protocols are. That particular incident could have been completely avoided if the proper steps had been taken.
The Best salon in the area! Owner operated with friendly customer service. Easy to schedule same day appointments. My daughter and I get pedicures and SNS. We always receive excellent service and the end results are beautiful 💕
The mrster that was helping us was very charismatic and fun to gossip with. They did a fantastic job on the nails, but a better job entertaining us, fabulous.
They do a great job on pedicures and any kind of nails you get!! Love all who work there!!
Shayla and Tim are both amazing! I love all of their work and customer service. Plus they have a great rewards system! This is the only nail salon I go to.
My first time trying them out and they did awesome, I always get designs on my nails, shayla said I never did a Turkey before but Ill try and it looked awesome.yall rock..
Shayla does incredible work and quickly! She got me to try SNS nails which made my natural nails feel stronger and my manicure last far longer. They have hard to find trends such as chrome and glow in the dark nails as well.
My first time there was wonderful, Shayla had just taken over ownership and was in the mist of doing upgrades. She is very friendly and wants to please the customer. She introduced me to the SNS nails and Im loving them. Getting ready to go back for a redo on the nails, cant wait to see all the updates to the place.
Great service and excellent work. Have visited twice and my nails were exceptional both times. Staff is very helpful and pleasant.
Had a terrible experience. She put two people ahead of me because what they had to do took shorter amount of time. Was there about 4 hours and was also overcharged. When it was finally my turn to do my nails, she didn’t even do them. A guy did them and he cut off my nails that I wanted to remain long, and did not do the oval shape. He rushed through my nails and did not put enough coats of sns. A lady arrived to remove her nails and he got up immediately to help her after I have been waiting for 3 hours. Was there for 4 hours and it was not a good experience.It could of been a bad day because the first time I went I loved my nails and the service was quick. But after my second experience and how I was treated and talked down too, I will not be going back.I was there on a Saturday around 11 and didn’t leave till a lil after 2:30.
Such a great place! the workers are so kind and remember my name even if i hadnt gone in months. however its a little pricey but it is worth it. my gel acrylics stayed on for 3 1/2 weeks(:
This is definitely my go to nail salon! Shayla is the sweetest! My nails always look amazing, especially with the new SNS she introduced me too. Wonderful service, all the time!
Jennie is the best. My nails look awesome. Very friendly staff.
This place was awesome! They take their time and make sure the polish is perfect. They spent time on cuticles, shaping, filing and gave a great massage.
Shayla is wonderful! My nails have never been prettier! The place is very clean and the atmosphere is great! I Love it! Lisa ONeill
I love serene nails! They always do a wonderful job! Highly recommend!
Shayla is the best there is. Period. She listens to exactly what I want and is very excellent in everything, whether I choose sns, gel or acrylic.
Love this place!!!
Very nice place!!! Shayla and Tim and Janee are amazing and awesome customer service!!! Everyone is always so happy, the place looks amazing now since they bought it and they make you feel like family every time anyone walks in the door!!!
The facility is very nice, and appears clean. I have, however, had much better pedicures elsewhere. Thank you for your response.
Friendly through efficient
Awesome is all I can say! Best customer care! Beautiful work! Shayla, Tim and Eddy are a joy! Highly recommend!
I am so bummed. This was my favorite salon. Was my go to place. All new people and not near the Pedi I have had prior. Plus prices went up to $23. And if you want a callus worked on it is an extra $5???? Too bad
Shayla did a great job on my nails. Thank you!
Just finished getting a pedicure and the young man that did my feet did a horrible job, didnt file my nails smooth, didnt scrub my feet and rushed through it like he didnt want to be doing it. I will not come back and will not recommend this place to anyone.
I too had horrible experiences at this nail salon a few years ago. Since then I noticed new owners. I decided to take a chance because my nail guy I had been seeing for 9 years was busy. First, pedicure. Was very happy to see Amy there, she use to do my feet but I lost contact with her when the other place sold. Great pedicure. Then my nails. I was super nervous but Janie did the sws (?) on me and now Im a regular
Customer service great. Love my SNS nails Jess, She did a great job 🙌
I have went back to serene and I love them after my horrible incident with old management I went back. New owner is so amazing and sweet and she was so caring for my nails..prices are a bit on the high side and would like to see more of a variety on the design choices for nails but other than that they were great I might be going again tomorrow :)
Shayla and Tim do the best work!! I am always sastisfied with my nails when I leave! I will always go to them!
The nail salon itself is decent however the service and quality of the nails is crappy. I got my acrylics done there 3 times and each time at least 2 of my nails broke within a week and then when i went back in to have them take them off they told me I had to pay 10$ and when I explained that one of the ladies got rude with me and said my acrylics were old which makes no sense because I only had them done 3 times and my nails had never broken like this at other salons. The customer service was horrible i would rather spend 3$ more and get stronger and better nails and better service.
Fiance always goes here and always has a challenge design but shayla always steps up and blows the design out of the park. My fiance s nails always looks amazing.
Best nail Salon in Acworth/Kennesaw area!❤
First time coming here. The owner was very Friendly and professional. Place was clean the service was fast and my nail look so nice.
Lovely salon! Clean, quick and does a great job
My wife love this place!