The 2 ladies are so sweet and professional. I have not had a bad experience.

NOT OK TO RUIN MY JEWELRY CUTTING IT AND PUTTING ACID ON IT

My husband and I have made several purchases and have had some jewelry repair work done at Pughs. Jewelry repair has always been excellent.Sales staff have always been helpful and friendly. My kids also love to stop in and look at jewelry with me. The sales staff has always been super kind in showing my kids any jewelry they wanted to see and educating them about gemstones.

I have dealt with Patrick in the past and didnt have any problems. But this day he wasnt in. I was selling or trying to, a button of gold. I recover and refine it from electronic waste as a hobby so i get them from time to time not a large amount, usually a couple of grams. Like i said this day Patrick wasnt in. I cant recall the name of the guy who tried to help me which is a pity as im fairly certain he tried to pull a fast one. I dont expect to sell my gold at full spot price, but its a hard commodity and has solid value. If Im desperate i can sell to a pawn shop at 75% spot, but i like to get more if i can. Well this day i needed to sell a button I hadnt finished fully refining, it only tested at 18k. And weighed(i knew how much before going i) pretty darn close to 1.28grams. at $60/gram spot being 18k comes to $57.60 value at $60 per gram spot... Well this guy helping me weighed it and told me it only came to .8... I knew something was up already at that point decided i wouldnt be selling it. After specifically asking a direct question about the weight he admitted it was .8dwt or pennyweight. Ok weight is weight i thought, he rounded down from my number but it was close enough. Then he told me it would only get me $30. At this point i knew things werent on the level. Thats less than a no questions asked pawnbroker would give percentage wise. Like barely half its spot value. At this point I lied and said i forgot my ID and would have to go get it. Because I might be unprofessional if i confronted him about it. It wasnt until a week or so later I figured out what he was trying to pull. He weighed the gold as dwt but priced it as that weight measurement were grams. He was trying to give me 0.8gram pricing instead of 0.8dwt. if the gold only weighed .8grams at 60 gram spot that would value 18k at $36, hence the $30 offer. Look i know theyre a business and they gotta have a markup to make money. But thats downright shadey and unethical. I dont have good feelings about ever patronizing this store again.

I recently found my daughters add-a-pearl envelope in an old jewelry box that I had purchased at Pughs the year she was born in 1998. Needless to say, I had forgotten about ever adding any pearls, and went into Pughs in October to see what could be done with them for a Christmas gift. Caleb was incredibly helpful in creating a design for a necklace to use the 7 pearls, and it was one of her favorite gifts! He was very patient and explained several different options, and I actually ended up having an antique ring set with a stone for my niece, as well as 3 other small projects and repairs done due to his expertise. My daughter was also newly engaged, and her ring was purchased at Pughs. She went back to pick out her band, and is also going to purchase the grooms wedding band there as well. Caleb informed them that there would be a couple new lines of wedding bands coming in, and they were very excited by the new collections of different styles and materials now available.In addition, years ago my daughter had received a simple necklace from her aunt from Tiffanys, and it had tarnished so terribly that it was unwearable. I took it in at Easton to have it cleaned, and they said that their department for cleaning was closed due to COVID, and could not say when it would be open again. I asked Caleb about it, and they cleaned it on the spot! We have interacted with many of the staff there now and are always greeted in a friendly manner, no matter how small the job. It is wonderful to have a family owned jewelry store with such great employees and wonderful choices and service, and we are happy to support them in our community.

Nice helpful sales agent

Pugh Diamond did an excellent job at polishing, advising, resizing and appraising a diamond ring set my fiance bought somewhere else. Highly recommend!

Pat and the staff at Pugh’s are professional and always courteous. They went out of their way to make to take care of my needs and make me feel special. Thank you Pat and the entire staff at Pugh’s!

I LOVE this jewelry store. Everyone has always been wonderful to both me and my husband Kevin. My husband has bought me several pieces from here and even taken one of his old diamonds to have set in a beautiful setting for our anniversary... I have also taken some pieces of my grandmothers in to have fixed and this past trip Caleb was able to fix a ring I thought had no hope. Between him and Brandon I was in and out in 20 minutes with a ring I thought I couldn’t be salvaged. Thank you!!They are also supportive to my husband with the community events and camps that he holds.

I went to this jeweler on Sat 11/25/17 for 2 batteries for my watches. I havent been there in years. The young man who assisted me was helpful and a real sweetheart. You feel like family. Thank you!!!

The team at Pughs goes above and beyond to make each customer feel like part of their family. Their attention to detail, flexibility and knowledge comes shining through in each part of their service - from sales to maintenance and future ideas for purchase. Well be back!

Brandon at Pughs really took care of us. His expertise, patience and flexibility was awesome. And, we got an amazing ring at an awesome price. 5 stars.

The best, most personal service. Years after I bought the ring, they remember who I am. Family owned and have great specials if you know when to make purchases (just ask them). Free jewelry cleaning if bought there for life.

Very personable. Everyone in the store is helpful. Brandon is very knowledgeable so if your looking for a diamond, I highly recommend you ask for him.

Good selection/pricing and amazing customer service. Im clueless when it comes to jewelry, I simply tell them why Im there and in general what I had in mind, they take it the rest of the way. Ask for Brandon, every recommendation has been a homerun!

Mr. Pat Pugh worked with me to get the exact engagement ring that my girlfriend (now fiancé) had always dreamed of. Everyone went above and beyond to create a custom masterpiece. It couldnt have turned out better! Highly recommended.

I love this place. Every time I go in there they treat me like family!

Wonderful staff. Excellent service.

Wouldnt go anywhere else!