Polite, and very knowledgeable employees. Plus all the extras for your phone is 80% cheaper then Sprint/T-mobile. And they have better coverage too. On the down side they are more pricey but it is worth it due to Verizon is more reliable.

Yo Richard 5 star employee and the 12 foot windows are providing A1 lighting thank you and God bless! Kudos to Tyler as well.

I WISHED, THAT I WENT TO THIS STORE. BEFORE I WENT TO T MOBILE. DONT GET ME WRONG, THE PEOPLE AT T MOBILE ARE VERY VERY NICE. BUT T MOBILE CANT GET THEIR SH T TOGETHER. I VERIZON WOULD GIVE ME A NEW PHONE. I WOULD JUMP TO GO WITH THEM.

Tyler and Javious are awesome! my I phone 11 glitched and quit working, I thought it was for sure the end of my phone and everything stored was lost.they did a few thigs and totally restored my phone with everything saved. love those guys and this store. I really recommend them.

Okay so dealing with the cluster truck of keeping my old number from a prepaid carrier was annoying as heck (not the stores fault!), BUT the sale associate was super helpful and worked with me for over an hour to get it fixed. Finally said it would get approved in a few days, but it went through an hour after leaving the store. Just want to thank her!(and I feel super bad for forgetting her name)Everyone was really nice. Thanks guys!

The employee Tyler was beyond helpful in answering all our questions and concerns about the phone and plan we were interested in and he set them up in a quick and efficient time frame. There was another lady there with glasses but I didnt get her name, she was very helpful as well the day before. Thank you!

The guys that work here are very nice however they were not able to help me with my problem. Lately Ive been receiving numerous texts with emails instead of phone numbers so I cant block them. I went to Verizon to see if there was a way to block emails from texting me and unfortunately they dont have a solution...

Friendly customer service. Helped me update my account and showed me the service coverage in the high desert, which is the best of all the major wireless companies

Horrible speeds in the yucca area. I never get close to data cap and it still is slow. I frequently get 100kb/s of down and nothing up.

Javis, thanks for helping my mom, you made her day!Best customer service from Verizon Wireless employee...ever!!

I talked to worker a week prior to today... about a virus on my (verizon) phone! I asked him if my daughter was eligible for a upgrade( on her 1 year old iphone.. he explained to me yes.. and she would only have to pay $29.00(left to pay off 1/2 purchase cost of her phone).. Today I brought her to store to upgrade her iphone.. and she spent $200.00 to get upgrade! Ridiculously higher then $29.00! I feel like we were baited and switched! I am apolled.. and not happy at all!

The manager, Tyler, was so chill. It was no problem at all. Love.

These guys are awesome in this store go buy your phones their first in helping you get everything you need

Tyler helped me upgrade my phone. He was so, so nice. And very friendly. Made sure I was okay but also helped other people while the data on my phone was transferring from one to another. Definitely will go back.

Didnt had good experience no help

Wonderful, Richard was a great help with setting up my phone. And he also helped me with the blue tooth in my car

They helped me quickly

Buyer beware of this store. It is not a corporate Verizon store which means that the deals that they do here may not be sanctioned by Verizon. When I went in to purchase a phone and pay in full, they insisted on setting me up on a payment plan after I paid in full and said that the monthly payment would be credited each month. So now Verizon is looking into this and telling me that I owe $150.

Friendly and knowledgeable pre-sale. Post-sale, lack of enthusiasm to help. Default resource is employees Googling issues and just killing time. This is not a one off experience.

Very good help me alot

Employees are very helpful and patientGreat service 👏 😀

Walmart was more help ful

If you go ask for joe. Totally cool guy. Knows his stuff and Very friendly. Even with the mask I could tell he was all smiles. He impressed my husband and that’s saying something. Trust me best Verizon store I ever went to with the best people. They are not about selling to u they are about making sure ur happy and understand everything.

The young man repaired the jetpack quickly, very nice.

Great experience! .....Best, most knowledgeable and patient person in the world named Omar R. took 2.5 hours to teach and reteach me the benefits of my new phone. Thank you Omar R. You are the BEST!!!

Great service, friendly staff willing to find you the best deals out.

Spoken with Tyler regarding device activations. Very sharp and straightforward. Glad to see authorized retailers do on par with Verizon stores.

I have always been helped within 5-10 minutes of walking into the store. Great customer service and excellent network quality for what Im paying. Other carriers will charge less and give you mediocre service or not tell you about their hidden fees- Verizon is very upfront about every little fee so you know exactly what youre paying for. My family switched from AT&T 3 years ago and weve never looked back!

Had an issue with my new phone. Gentleman fixed it in like 2 minutes. Hes my hero

Good job thank you

I was very disturb by the way my phone was behaving..Tyler was quick and very helpful he remained kind and patient all the way through..i trust Tyler.

I called the Yucca Valley Verizon store to ask a few questions actually quite a few questions. The lady that answered the phone was Amanda she was one of the most pleasant people I have had the pleasure of dealing with. Because of her knowledge an attitude I went to the store. I waited until she could help me. To repeat she is very knowledgeable an pleasant. Im a person that asks a lot of questions an she was able to answer most all. If there was something that she was not sure if she got the answer an didnt try to buff her way. Something that I appreciated an also makes for a great employee. She is an asset to Verizon an could be in any occupation she wanted. Thanks again to Verizon for having such a outstanding employee as Amanda

Robert has always been helpful. He is professional, smart and always willing to go the extra mile. I am finally writing a review about this great employee. Please reward

Andrena was really helpful and was really sweet. Had a positive attitude and always made sure I understood everything. I’m glad I chose Verizon because of her.

When I first bought phone Rose in store helped me. She was excellent in all areas. Friendly, helpful, smart, quick, very informative and so wanting to please and help me. Today Im in store and all three of you Verizon employees were the same as Rose. So very happy I came in for help and my problem got solved. Dan manager, Veronica, Johnithan and Robert. All were so over the top helpful. Thank you

I upgraded my phone here yesterday. The sales associate Johnathan helped me out. He was very knowledgeable. He let me know which phone had a better battery life than mine which was the exact info I needed to make my decision. Upgrading my phone was so much less painful than I thought it was going to be. Thank you Johnathan!

Last week I went to this store. With the help of Arturo I made my perfect selection. He was so respectful and honest. Made choosing my phone so much more easy than I expected! I have already told multiple friends if they need a new phone with excellent service go to this store to get a plan and ask for Arturo!

Rosy was so helpful. Best costume service, honest, and helped me figure out how to use my new Apple Watch. She was not only super friendly but very professional as well. Answered all of my questions and walked me through everything that was going on with my account and new watch. I will be going back to her when I upgrade my phone.

I have only ever gotten good service here once. It was the last time and got my S8+. Since then, there wasnt a single thing I needed done that they could do there. Spent an hour in there today only to leave insanely frustrated.

I brought in an iphone 8 I bought on Amazon to the Yucca valley store.I was waited on immediately by the assistant manager, he activated my phone and I was done in 5 minutes. I think this was the first time Ive been in a verizon store when someone was willing to help me. I recommend this store.

Joe assisted me. He was friendly and very knowledgeable on all the phones.

The phone stopped working, had to go into the store. A tower is out so no reception. Along with that our phone has become obsolete, fortunately Verizon recognizes the issue and is providing a free new phone that will work with the new technology

Great customer service, hardly waited at all. Andrena was extremely knowledgeable about the products and made the process quick. I left the store with exactly what I came for.

Great staff. The listened to my problems and helped me with everything i needed help with in a reasonable mount of time. By far the best verizon store i have been in. Thank you to everyone here.

Very helpful and informative!

A couple of years ago, I purchased a new Samsung and decided to buy the replacement glass protective screen option. I was told that I could stop in at any time, as often as needed, to have a damaged protector replaced.Well, I stopped by the store about 3 weeks ago to have my screen replaced (first time ever), and the young lady told me that they had just run out. I left my name and number, and she promised to call as soon as a new shipment arrived.Today, I stopped by to see if the order of new screens arrived. As it turns out, they had not.How long does it take to order new screens?The employee told me that she would speak with her general manager.Heres some advice for the office staff:1) Take names and numbers. Give courtesy calls to the customers so that we dont feel like weve been ignored. More than 3 weeks have passed, and Ive not heard from the store even once.2) Have the general manager call the customer to apologize for the delay/misstep in ordering. A promise was made when I purchased this protection plan option. Promise has gone unfulfilled.3) Offer an account credit of $5-$10 as a way to show appreciation. No customer should have to wait a month (or more) for something that should be in stock.4) Do not suggest that I visit another store. I live in Yucca Valley. I purchased my phone and the replacement plan from your office and staff.Ill stop by in a few days (8 March) to see if anything new develops. Maybe a shipment of protective screens will arrive. (Not holding my breath...)

Robert was great and very nice. Got me a great new phone at a great price.👍

JOE WANT A GREAT HELP

Robert was wonderfully helpful. He patiently answered our many questions and helped us purchase new phones and add 4 new lines. I will definitely recommend this Verizon location - and Robert specifically- to my friends!

Pretty good most of the time. Long lines sometimes. Went in a few months ago to get a screen protector replaced. They said they were out of stock and would give me a call once they got more. Came back a month later and did the same thing. Still havent received that call...

I walked into this store flustered and about ready to drop my VZW service. It was only because of Kendalls expertise, thorough knowledge of his job and full capability in and out of his scope that I still remain a customer. He was attentive, thorough and resolved multiple issues in a fraction of a time that lesser individuals before him, were capable of. Thank you very much for your outstanding customer service Kendall.

I always s have Rosey Help me with all my cell phone needs, she is honest, knowledgeable and finds me the best deal. I trust Rosey 100%. I went to another store and got my info stolen and compromised . I call prior to going to make sure Rosey will be at the store. I so appreciate the quality of work she provides .

I went into this store not knowing much about your service and plans. Your employee Arturo Hernandez was extremely helpful, knowledgeable, professional and was exceptional as an employee of Verizon by answering all my questions. I am one happy and satisfied customer!

Very good service every time I have visited in yucca Valley but the one in lake Elsinore newer store on hwy 74 Central is not as helpful as yucca Valley hwy 62.

Spent hours in this store switching from my parents to my own phone plan. Turns out the guy just registered two cell phones to my name instead of just upgrading the one I had. The next day I spent over an hour on the phone with a Verizon customer service representative who was very nice. He ended up telling me I have to go back to this store. So I came back and Omar helped me this time. He fixed the mix up which is why Im not giving it a one star but failed to refund me for the activation plan for the phone I never wanted so I ended up having to call back Verizon and get it refunded that way. I feel as though 10 hours (total) of my life was taken away over something that should have only taken two. And FYI this is a PREMIUM retail store which means its not a true Verizon store. I almost didnt get refunded over the phone because this store is different than a normal Verizon store. If youre really looking to do something complicated, I recommend looking for the nearest actual Verizon store.

Very good services. Spend a lot time with us teaching old people How to do this

Customer service was awesome i had phone issues that they worked hard to correct... turned out my phone was originally assigned to a govt prepay and though the line was active on Verizon it wasnt transferrable unless company it was assigned to released it... long story short this company was no longer in service so the service could not be established... Verizon Customer Service worked really hard to help me, i ended up buying a new phone... im happy

Rosey was the best ever. so helpful and so very knowledgable made the experience so easy and fantastic we were leaving verizon and because of her were still there and happy

Best experience.

Justin went above and beyond what was needed. He showed me how to fix my phone and didnt give me any problems. This is a great store and I recommend it for anyone looking to have questions answered and great customer service.

Veronica was an exceptional customer service agent today. She was very respectful and took care of everything fast and friendly today. Thank you Veronica!!!

The best experience with wireless consultant Turo... Im so thrilled with how fast and efficient and how he protected me. His politeness and genuine care made my visit so easy. Thank you Turo! Dianne

Great for paying your bill but they are low in stock and not very knowledgable as far as plans go. I recommend doing your research online if you are looking to do any changes or sign up with Verizon before you go to this store. It will make things less complicated.

So happy to get a new phone. Damien was the representative who helped me and he was helpful, knowledgable,and was able to answer all my questions. He was kind enough to transfer all my contacts and pictures.Great experience

My husband and I spoke to customer service about upgrading and were told it would only cost tax for the phones. We thought itd be easier to do it in person. The manager said it would be $500 plus the tax and he couldnt do anything because thats what the computer says. If that was the case when we talked to customer service 3 times they would have told us. We received bad customer service and now we have to figure out how to get the phones shipped to our RURAL address which has difficulties getting things delivered properly. Very dissatisfied.

I have been trying to resolve a problem with my account for three months. I had a tablet put on my account in error and have been paying for it, under an obscure name, for almost a year,without possession of the tablet. I have had empty promises in regard to tablet being removed off my account and a credit issued. Tyler is the representative that states.everytime I call, that he just had paperwork in hand or he was just going to reach out to me. I have never experienced this degree of poor customer service.Linda Starner

I drove here from base in 29 palms because they had run out of the s10+ there so I called ahead and rosey said she would hold the last s10+ for me! When I got there herself and Jonathan helped me upgrade phones. We talked and laughed for a couple hours since the Verizon people on the phone didnt know anything and we kept getting put on hold. Overall awesome experience

The employees are great. They have wonderful customer service. The problem is if the store isnt properly staffed which happens too often you can be waiting over 2 hours for a staff member.

Rosey us awesome and addressed all issues with a smile...YAY!Great customer service...hard to get these days.Gvalle

Switched from AT&T mainly because of cell phone service. Turns out customer service is incredible at this store as well. Omar is has been a great help every time I come in.

They lie to you! We switched over to Verzion because the supervisor told us that my husband can use his phone for FREE overseas and now our bill is 1700$.. VERIZON SUCKS.

Maybe it was an off day for them but their customer service was definitely not their priority the day I stopped by to buy and overpriced car charger. Thankfully their lack of support upset me enough that I left before being gouged.

Updated moms phone here.... Sales tech was knowledgable and competent. We actually left to go shopping while phone was backing up to icloud. Only reason for 4 stars is mom had to come back bacause icloud restore didnt complete on her new phone so she had go back...

Anticipate a wait time of 15 minutes or so. The service has always been good.

Outstanding ! Omar is the BEST technician to ever help me with my Verizon phone. He patiently and throughly answered ALL of my questions. Hes definitely 5 stars plus ! Yucca Valley Verizon

We recently went to the verizon in yucca valley to purchase the new iPhone . Rosie was there to greet us with a smile. We are older folks, so we had lots of questions...... Rosey was polite, patient and spent a lot of time with us making sure we understood everything we wanted to know. I suppose the bigger issue was, I was unable to sign into anything in my phone due to some error with iTunes, Facebook, or whatever....... However, Rosey diligently took my phone and worked tirelessly to try and fix the issue for me, as you can imagine I was at my wits end. Point being, I ha e not received customer service like that in a very long time. My husband and I returned a month later to get another new phone and to ha e Rosey help us. We appreciated her help and attention so much! Thanks you Rosey!!!!

Rosey took excellent care of us! I went in a couple of weeks ago & she put the screen protector on my phone. Today I went in with my husband for an early upgrade. At first the store manager, Dan?, helped us. He was helpful, too. Rosey was knowledgeable and able to go over the specs that my husband was looking for. The internet in the store was slow but Rosey was so sweet & just talked to us like real people (instead of dollar signs). This is by far my favorite Verizon store to go to. Its clean, has seating (which is great when youre 40+ weeks pregnant like me) and the employees are always kind, knowledgeable and friendly. I have been going to this store since I moved here in 2015 and will continue to be a loyal customer. Thanks, Rosey!

Very helpful switching over my phone. Can be pretty busy at times!

Great experience. But they do need more customer service people.

Andrena was so helpful.... Kudo’s to her and her team.

Great experience. Spent WAY more than I originally intended but very glad I did. GREAT customer service.

I was told that I have to go 40 miles to Rancho mirage to cancel my jet pac because I have forgotten my password. Quite a RIP offThe Verizon store in yucca valley is only good for sales.

Great customer service!!!!!! Arturo was very knowledgeable and helpful with getting my service started. He called a few days later to check if I had any concerns. Will definitely recommend to others.

Service.Fantastic. Wonderful. Great employees

I live across the street almost and eat alot. Their food is fantastic, people that work there are so nice!👍👌

I can into the verizon store to see if I could get a affordable phone. The reps on site Kendall and Damian did everything in th sir power to get me a phone in my budget. I honestly wouldnt go to any other store that didnt have them in it!

Great store, the manager Dan is very nice and helped me with an issue everybody else turned me away for.

Once they make the sale, do not expect the same level of contact with your rep., for service or anything else!!I believe this is my 5th phone Ive made here and am being treated like I was the compition!!This last purchase was well over $1,000.00 +. It was for the latest Samsung NOTE 9.Lastly this phone $919.00 at Walmart and even less on E-Bsy,

Great service, very busy store, but was still able to get help within a few minutes.

You know what, dont listen to the bad rumors about this place, if any, the workers here know what theyre doing and are very respectable.

Sales guy didnt know much about unlimited data plans. Dah...

Customer service is above and beyond..Marshall spent a week fixing my issue with my cross over from AT&T to Verizon..I appreciate that with his dedication it could be resolved..Im happy I decided to switch over to Verizon with that kind of customer service

Aim to pleaseVery friendly yet professional serviceThey go out of there way to satisfy

Had a great most helpful experience this last Sunday at the verizon store located in yucca valley, ca. We were helped by a young lady named Amanda that new her stuff she answered all of our questions, helped us figure out exactly what we needed and didnt rush us or Make us feel like we were wasting her time.

This place rocks ! I was helped by a very knowledge young man Arturo he is really informative aside from being knowledge he brings humor in showing that he is a kind spirited person. I will send all my friends to Verizon of yucca valley..

Rose was super helpful and the staff was very friendly.

Absolute worst experience ever. Walked in with $ to add two iPads to my account as wasn’t even acknowledged by a single employee. Stood there for 10 minutes and just left.I’m updating this 3 years later to say that this experience was so bad, that as a sales manager for the fastest growing brand in the US, I use this experience to train my employees on what not to do.The service was so bad it still stands out in my head to this day.

Always a friendly and knowledgeable staff, but sometimes there is a long wait to get service even with 4 or 5 sales staff

Good service and good people to deal with when youre in the store

Sophia was very helpful with setting up service. Would definitely recommend and return!