This place is UNPROFESSIONAL. Not enough staff...They do not care. My grandmother is a resident here & they neglect the residents. The owner & administrator need to update the entire facility & hire more professional staff to tend to residents 24/7. Ive dealt with the administrator & it was like talking to a wall. They fail to contact family when the resident is sick, etc. No 24,/7 contact#.

This is actually what I experienced while my friend was a resident there several years (5?) ago. I understand it changed management recently and has improved. I also know someone who works there who has told me it is better but not GOOD. When my friend was a resident there, it was very bad. The food was often not palatable. Because of that, my friend bought food from the store down the street once a month to keep in her room. Not the greatest nutritionally, but at least she wasn’t hungry. Sometimes food would be stolen from her room. She was often left hungry then. The portions they served were very small. The only residents who didn’t complain were the ones who were not able to complain. My friend had mobility problems and first used a walker and eventually a manual wheelchair. She was also incontinent. The residents were not allowed to use the public restrooms which were near the dining room but had to use the one that came with their room. The rooms were at the end of a long hallway. My friend’s room was the one of the last rooms on a hallway that lead off the main hallway. It was a long trip in a wheelchair especially since she wasn’t very strong by this time. She would sometimes wet her pants, and they would yell at her and/or hit her if there were no visitors around. I was just coming in for a visit and witnessed this once. My friend was also hit sometimes when they helped her take a shower. There were times when she wouldn’t get some of her medication for days at a time because they didn’t order more until her supply was completely depleted. I talked to them about it more than once. She was also supposed to use an inhaler at bedtime. The instructions said that she should wait two minutes before her second puff. Sometimes they would bring it while we were talking on the phone. After the first puff, they would rush her to take the second puff immediately after the first. She would tell them that she was supposed to wait for two minutes between puffs, and they would yell her that she was stupid or crazy. I had my friend give the nurse the phone sometimes, and I would give them what for. I can’t count the times I complained to the administrator, but things didn’t get any better. Eventually my friend got the flu, but they told her she would have to wait for the doctor for his monthly visit. She ended up in the hospital with pneumonia before the day the doctor was due to make his visit. She did eventually get better ( not well) and was released from the hospital. Her family had her taken to a “better” Braswells down the street to get “ better care”. She died shortly after. Because her mother and father were friends of the Braswells, they did nothing to help the situation. I miss her so much. I’m sorry this is so long. This is the first time I have referred to that time anywhere or to anyone. I needed to get it off my chest, so to speak. I hope this will some how help someone who is going through the same things or who’s family is considering place their loved one in such a place. I have also worked in a retirement/ slash assisted care facility. They are not all bad. But no one is going to care for a patient as well as their loving family would. I also took complete care of my mother for seven years before her passing into heaven. Some of the best years of my life, although it was difficult at times.

I would not recommend ANYONE to bring their families here. Every negative review is correct. A family member of mine was in here, and there are deplorable conditions. The use of marijuana, beer cans. This place is a nightmare. The staff have no credibility and they always push the issues to one another until someone speaks up to the management. The riverside county health department is going to get an earful very soon. This place is disgusting. The food is horrible. If anyone else has had horrible experiences please share. Places like this should not be allowed to be in business!!!!!

Resident care has improved tremendously with the new administration.

I visited the place the other day and there is a smell, I believe is the carpet that smells, is duty and it has stains. Even in the bedroom that I went in it was a strong smell. I dont understand why cant the person in charge cleans n shampoo the carpet. I dont think the smell is healthy for the elderly n staff to breathing such odor is bad for their lungs.

THIS IS THE WORST PLACE FOR ANYBODY TO HAVE THEY FAMILY STAYING I WORKED THERE.. THEY HAVE BIG RATS RUNNING AROUND THE BUILDING THEY FEED THE PEOPLES NASTY FOOD THEY REFRIGERATOR HAVE MELDOW INSIDE THEY MAKE THE ELDERLY GET UP OUT THEY BED AT 5AM IN THE MORNING TO WAIT ON BREAKFAST AND BREAKFAST DONT START TIL 8 THEY EAT LUNCH AT 5 SO AROUND 2AM THEY HUNGRY AGAIN BECAUSE THATS A 15 HOUR WAIT TIL BREAKFAST.. THE WORKERS TALK TO THE ELDERLY MEAN.. IF ANY FAMILY SEE THIS PLEASE EMAIL ME AND I WILL TELL YOU MORE..AND JANET THE HEAD LADY THERE DONT CARE SHE LET HER WORKERS DO ANYTHING SHE JUST WANT THE RESIDENTS MONEY SHE MAKE THEM PAY FOR FOOD IF ITS AFTER DINNER..

BEAUTIFUL PLACE!💚

A nice place to be