I have just about every service TruGreen can offer. Today, the mosquito service was scheduled to come to my home. I was looking forward to that since the mosquitos this year are terrible. They pulled into the driveway and 2 minutes later pulled out of the driveway. Later I got a notification that I had cancelled the scheduled service, which of course I had not done. So, I called the number provided and after going through the horrendous process of auto self service, which was awful, I was told that my wait time to talk to someone was 20 minutes. I was offered the option of getting a call back in 20 minutes. That was 3 hours ago. Never heard back. TruGreen offers pretty decent service, but their customer support function is THE WORST I HAVE EVER EXPERIENCED ANYWHERE. I do not recommend TruGreen Ypsilanti. Until they learn to not arbitrarily cancel service, blame it on me and then not return my call, they are off my list. Horrific.

This company decided to send my bill to my old address, which they havent serviced in 2 years. So when I naturally dont pay the bill they are sending to the wrong address, they send it to a debt collection agency. Nice!

Worked for this company for 7 years. They dont care about customer service or their customers. Its all about hitting numbers for them. A unch of broken promises and false hope. Harassing phone calls and upsells So the managers can line their pockets. If you want the job done right go with a local company! They will promise you the moon and never deliver. The best technician is limited as to what they can do.its all about money for them.

Ive had TrueGreen for almost 4 years, cancelled everything last year because my lawn was yellow, full of weeds and dandelions. For some reason they did an auto renewal which I cancelled during the automated phone call. They still showed up, tried to call the customer service and was told that I still have to pay for a service that I cancelled through THEIR phone call. I have been trying to cancel the entire day and have been on hold for hours. DO NOT USE TruGreen, horrid customer service and they will burn your lawn!

I had hired TruGreen to do two things. Fertilize my lawn and spray for mosquitos. I could not have been more disappointed with the service. So much so that I had to request to cancel it. My yard is 2/3s of an acre. One week, the guy who sprays fertilizer, pulled up in front of my house. Got out of his truck while on his cellphone and stayed on his cell phone while he sprayed some of the front yard and tiny bit of back yard. Not even half of my yard. Still on the phone he got back in his truck and left. I called and explained the problem. Another guy came day two to fix the issue. He explained he could not spray everything and had to guess where to spray because if he did a double application it would kill my lawn. Well, he was right. He doubled over some of the back yard where the first guy did and it killed my lawn. A nice 20x20 foot area all dead. This is just one example of the many times they did not do the full job. It happened with both fertilizing and with the mosquitos. In November I contacted them to make sure everything was paid for and over. I canceled my service. They told me I had a zero balance. 2 weeks later they sent me to collection for two mosquito sprays. When I called to ask what was going on, they explained they must not have looked at the right account. Now I have been fighting that bill for 3 months. They have only called me back once about this issue. They do however call me every week to offer me service for next year. When I tell them about my experience, they tell me there is nothing they can do. I would recommend going to someone local. This big corporation just does not care and has poor customer service in my humble opinion.

They sprayed weed control and killed all my grass, have yet to return call to fix it. Update: I emailed them as requested below and still no response. Dont be fooled by their sales pitch, they dont care about their customers, they only care about their quota and making the sale.

Worst company ever. I wasted my money and time. My lawn never got better because they were never on time to do the treatment. The workers were never profesional. Once one of them told my husband that the equipment they have in their truck was too heavy to hold, and that is why they used a small tank to spray. I will never call them again, or recommend them to anyone I know.

They are responsive and will address concerns right away.

TruGreen was a great company and did the work well. I have taken the task on of doing my yard care myself, but would recommend them to anyone that doesnt want to go that route.

I was sold the mosquito defense service for my lawn. The representative explained the service as a whole yard perimeter against mosquitoes and if you get any mosquito bites on your property, they will come out for a free service call. What they neglected to tell me was that they only spray the landscaping, which I have very limited landscaping in the front of my property. So needless to say, my children and I continued to have a problem with mosquitoes through the summer. They were scheduled to come out for a free service call but I was charged. I had to talk with someone 3 times to get that charge refunded. I cancelled the service and today, when a manager finally called me to discuss further they told me their is nothing they can do since I cancelled the service. Terrible communication and all they want to do is sell services to you no matter if they are going to work or not. I have cancelled my lawn service with them as well because I am not 100% satisfied. If you are looking for someone to keep your lawn green, do not use TruGreen. The only green they care about is the money in their pockets.

They kill your grass.then they say water it. They take your money and runThey dont want to take responsibility for their actions. Customer service sucks.

I’ve been trying to cancel my order for the last week I paid for services two weeks ago and still have not seen no one no communication they won’t answer the phone I made a very bad choice with this company

Terrible company, put things on my credit card without AUTHORIZATION. tried to get me services i never asked for. the bill got charged in my credit card without authorization. TERRIBLE

Did not give a breakdown of grass, did not return my phone call, showed up 5 hours late

Called and asked several times and never have they came out and gave me a quote, kept asking to do over phone quoylte and I explained only want portion of yard done not all and never come out to look, lazy!

Overall they provide good services and happy to come back for 2 or 3 visits if pest control or weed control is not done on required applications.

Very bad service, after when I used this company my lawn looks very bad 👎 I checked my cameras and I sow how they did service just a little bit of my property not all. I not recommend this company dont waste your money

Just perplexing. Honestly seems like no one actually works there. I challenge you to get a hold of an actual person. Its all just an app, lots of promises, no execution...

Professional. contactless service....use appropriate face masks etc....comment on lawn condition on the receipt.

We have an old maple tree that, per an arborist, can be saved by fertilizing it several times a year. We called TruGreen and they came out quickly. The tree has been fertilized and we are scheduled to hear from them quarterly so we can save our tree. The service was excellent and the people were friendly. Thank you !!!!

I have used TruGreen lawn service for several consecutive years. My lawn looks great thanks to their fertilization, weed control and pest control programs. I will continue to use their services.

Not Professional at all. They say you have to do all this thing every year and then they just hang up when you ask more questions. They waste your time by calling and offering all service and then hang up. UNPROFESSIONAL!!Very rude when you ask more question!

Great service and communication

Unprofessional customer service

We signed up for a 7 spray service. It is now the end of July and we have gotten 2 sprays. Our lawn is the worst in the neighborhood. I could have done this for free. Horrible company to deal with. I would use any other company but this one.

This is a non-essential service that is still operating during the governor’s ordered shutdown.Stop putting money above the public good.

There are a lot of quack grass on my front yard after TruGereen March weed control treatment this year. I was very happy with their service before. So I asked TruGreen to come back to redo the weed control treatment. And their specialist told me the quack grass is not weed. I was very disappointed about his response. Should I switch to another company? Any suggestion?This is from Trugreen Website - Quackgrass is very difficult to manage with cultural weed control practices such as proper watering and mowing. Physical removal—such as hand-pulling lawn weeds or digging—is also not successful due to the aggressive, well-developed rhizomes present in the root system. For effective weed removal, professionally selected and applied weed control treatments are your best bet for eradication.

Our lawn tech (Rick) is wonderful! He rings my doorbell, asks if I have any problems that need attention, tells me what hes going to do and suggests any additional services I need. He has my lawn in great shape and Im a happy customer.

Im super glad I chose Trugreen! Very impressed with the service and the techs that have come out. Reasonably priced and lawn is looking great!

The staff at this office dont communicate dont waste your time. I called to cancel the service because I was selling the house and found out I was past due on a bill I never received for lawn treatment prior to me cancelling. I was never notified of any continuation of service after my first year. I agreed to pay half and gave a new address for billing. I never got a bill, again. They sent my account to collections. I paid immediately but the check was never cashed so I paid a second time as I continued to get hounded by collection calls and letters. All this while the sales office called me over 4 times and wanted me to restart services despite, each time, me telling them I now lived in a different state. This is on top of the countless calls I got while I had service asking me to add additional services.

My home and Lawn

Honestly, I was not expecting this to work, and I was pleasantly surprised!! The mosquito spray was a life saver all season and our lawn has completely changed. It is softer and with much fewer weeds after being neglected for many years. Thank you!

Friendly and helpful service specialists. He walked me around my yard to make sure he knew where I wanted him to spray for mosquitoes or not because of nesting birds on our porch. Very considerate.

So far this service as been great and the results are awesome. The communication has been great! Much better than the last service I hired!

Agent called me this morning I started to mention about last sales call and how rude was your agent instead of listening this agent was also without listening me said.You need service from us we are # 1.We don’t need your business, if you need us call us and hang up on my face! 👎Customer service/ sales rep need to learn how to communicate with your clients.Very rude.

The service I have had from TruGreen has been excellent. The specialists that I have had an opportunity to speak with have been very friendly and have provided me with information about my lawn and shrubs. I like the fact that they call ahead and let you know when you will have service. I will and have recommended TruGreen to my friends.

After the treatment the lawn looked great -- no blooming dandelions or visible weeds. The lawn looks great, nice and green and full. You can tell the difference in the lawns treated by TruGreen and by other companies in our neighborhood.

My grass was nice and green this year like always, but Im still having trouble with clover and dandelions. The service people are always friendly, and take care of my lawn in a timely manner.

My lawn is the worst in my neighborhood.it is waste of money

We are very satisfied with our lawn service this year, we did not have to make any calls to tru-green for re-visits, the first time in 10 years I think! very satisfied with our specialists personality & willingness to do what we requested, ie, spraying the weeds on the sides of the house & rock garden, also putting up signs when we were having our lawn done so the neighbors could keep their dogs in during that time!

The service outcome from Trugreen is a beautiful yard. However, after 3 different incidents, I had no choice but to cancel. The service guy would leave the gate open and my dog would escape. I called Trugreen to make note on my file that it was important to close the gate, but to no avail. Great looking yard but 30 min subdivision searches for my dog.

This is the local office for Trugreen national brand. The review is about their services and not on the local office environment. I have been using their services since 2014. By far, it is acceptable quality but they have a really bad habit of increasing the prices without informing customer first, unless you prepay. When I called customer support, at first the agent tried to justify by saying a letter was mailed to me. Later she realized the dates she was providing did not match and agreed to refund the money. Now I still use their services but do not trust them anymore.

Excellent never have to worry about the grass. All I have to do is water and keep grass cut at a good level

Trugreen has always done a super job. I have gotten compliments on my lawn. Trugreen is prompt, gives a detailed explanation of what was done, and always closes the gate.

Our $29.95 special cost us $312 dollars! Do not do business with these people. They charged our credit card on May 11 and still have not given as a credit after repeated calls. Do not believe their promises.

Just a customer service warning for folks:I havent used the Ypsilanti TruGreen, but I had a very rude call from a salesperson today. I put an online inquiry in, quite a while ago, and since that time have procured another lawn service. He called me this morning, identified himself, and asked me if I was still interested. I politely told him I was all set with my lawn care and thanked him. He persisted with asking questions, so I told him I was at work and very busy. His, very snaky, reply was I am at work and very busy today, too and he hung up on me. What a way to do business!

I cant even rate this company they are so horrible.... paid for 6 treatments, it is now September and they have done 2. They want to extent my contract to next year, no way are you touching my lawn... just give me a refund and let me go to someone else who knows what they are doing

Worst experience I ever had my lawn has never looked so bad. They didnt even do the part of my yard i pay for.

I am very happy with the service. My lawn was full of weeds but after two years of treatments, they are virtually gone

Great job on my lawn...true professionals!

Good people doing a good job.

Trugreen continuing spray things all over my lawn without noticing me after the One Year Contract ends and charged me for the unnecessary spray and do NOT refund me. Their customer service lady is pretty rude in answering my call, be very carefull when you sign contract with Trgreen, they use all kinds of ways to rob your money.

Great service, very knowledgeable specialist.

I cancelled with them last April 2017 due to incompetence. They called wondering what was wrong and I told them. Since then the property was sold. They have called back 2 times in March 2018 and once in April 2018. They called me and every time I have told them the property was sold.

Worst place every.they are a scam. DO NOT USE THIS COMPANY.

I really wish that I could rate Trugreen a 0 star instead giving it a 1. My experience with Trugreen was nothing but a nightmare. I had signed up for the full service package (last year 2014) as a gift for my mothers home since I thought it could use a makeover. I believe there was 14 treatments included in my plan. My mothers lawn needed some serious makeover since there were a lot of weeds present and the grass looked unhealthy (not green at all). After the first to the last application, I wasnt happy on how it turned out as it looked the same but when i signed up, they guaranteed that my lawn will look beautiful. I had called them over and over again to repeat the treatment and sure enough they did come and reapplied the application (included in plan), and I told the representative that i wanted to speak with one of the technician upon arrival so that they can explain to me why my grass was looking the way that it does after the treatment. They said certainly, I will put that request in.. when they came, I did not even know until the next day, after i opened the door and saw a note from the technician stating that they came and provided this and that. I had called them again and asking them why no one answered my request and they said we will contact the GM to contact you. Days and months have gone by, no phone calls from the GM and by this time, summer has passed.In April of 2015, I received one of those automatic call from Trugreen stating that Im scheduled for the lawn services at this time and this date. Prior to this, I thought that whats done is done and ive already wasted my money with them so I was just going to forget about it... However, until i received that phone call, I rushed to call the 800 number back to speak to one of the representative to find out why my service is still active. They had said that if they didnt hear from me then my service will be automatically be renewed.. Umm... NO THANK YOU i said to them as I continued to explain the reason why I was NOT happy with the service from last year. She immediately reviewed my notes and said we would hate to lose you as a customer and is willing to do whatever it takes to keep me. I told them that why didnt you do that before and she said that she will have a GM from Ypsilanti to contact me about my service... I said, alright and certainly, I did receive a call from GM and when he called, I told them my experience from last year and I also told him that if hed still want me to keep my service, then I need to have someone come to my mothers house and to see that the lawn service that they provided did NOT do any difference to my mothers lawn. He apologized and agreed to make a visit sometime in 1 week and I agreed. One week goes by, I still did not hear anything back, nevertheless, a month goes by, i received ANOTHER automatic phone call from TRUGREEN that Im scheduled for an application. Again, I called to speak to the representative and told her why NO GM had contacted me and her reply was I will have the GM contact you as soon as possible. I was furious and told her that dont waste your time and cancel my service. If I receive another phone call from you again or continue to bill me then I will take your company to court. After that, I think they knew that I was serious and the phone calls stopped.To summarize, my experience with TRUGREEN was awful and I regretted ever since as all that money wasted. They made my mothers lawn looking the same as it was before I called them and nevertheless, they did not keep their word. They only care about getting paid and not even making any effort to fixing any problems. I would NEVER EVER recommend getting service from this company EVER and Im glad everyone that I spoke to who were thinking about getting this service changed their mind. Keep your money and go elsewhere.

Terrible service, and when you cancel, they will never stop calling you to try to get you back. Approach with extreme caution, and maybe use a burner phone.

Do not use this company. Tore up my yard with aeration and did not fix it. Also broke sprinkler head and finally have scheduled to fix it 3 weeks later. After I already called to tell them I could not wait and fixed it myself. I tried to call to tell them not to come for sprinkler as I have already replaced. I have waited for 2.5 hours for a call back to inform them not to come. What a joke this is. I am a customer but once they get your money, they do not care about your time or schedule.

Yummy

Horrible for the environment

Great