Sales associate stayed with me and investigated the location of the item until it was discovered, then compared it to several choices. I was happy. All employees in all areas were pleasant and attentive.

Once again the staff seems to be trained to avoid customers rather than asking if they need help. It happened the last 4 times I reluctantly had to go there.

This store is the best. Friendly very helpful staff. The store is well stock. Recommended 100%

Its a Lowes, and about as middle of the road a Lowes as you can get. The store is clean, well stocked, and well organized. Good luck getting help with anything, anywhere, ever. Thats most big box stores though.

Usually has what Im looking for. Bought a door, hardware, screwdrivers, and wood recently. An island oven in the past that fit perfectly.

Great service! Go see Rich the lumbar king!

This is a good hardware store, even though they are a bigger company, they have everything that one could need in terms of hardware.

Matt was super helpful...I was lost and he help me with my order and saved me a couple of dollars #Haaannn 💯💯💯💪💪💪😎😎😎

Every time I go there they always have what I need or want. I love going to Lowes.

Great store. Way better than that Orange place

I typically shop at the Home Depot in Austintown due to location. Coming into the Memorial Day Weekend I was looking for a window AC unit and happened to read about Lowe’s Military Discount. It’s rare that I claim such discounts, however, on larger purchases I do. When I claimed a military discount, all that was ever required was to show my Driver’s License which states Armed Forces on the ID. This indicates that the Ohio BMV has a Copy of my DD 214 on file. What wasn’t mentioned when I read about Lowe’s military discount was that you have to register on their site to be eligible. Instead of being a class act and simply honoring the discount by verifying my ID. The sales associate stated there was nothing he could do. Granted I’m not opposed to registering, however, I was at the checkout counter, had ID verification. I feel this should have been honored and I could have done the registration later. Potentially gaining a customer. Instead I left and will not return. I will continue to shop at Home Depot. I feel this is something to keep in mind as the company touts its support of Veterans and Memorial Day sales a mere 5 days prior to Memorial Day.

Besides employees getting stuff stolen from there cars and hearing them say this( needs more security outside) would go back again the worker was super nice.

Good to odds and ends for do it yourself products

Always has everything Im looking for and they just added self checkout!! Yay, faster checking lines is what I like.

Very nice 👍, helpful employee Brian P. Explained the process in detail, took the time with me. I will refer my family and friends to be assisted with this employee. Thank you so much Brian P.

Associates need better skills in helping people.. sometimes its better to take the customer to item..instead of making someone run all over store..when to find out product is out of stock.

I really like Lowes. But nit today. I am looking to buy hot water heater. Took about 20 minutes for someone to come to see what help I needed and then couldnt answer any questions. Ex: how much?? Didnt know, had to go find someone else to help. Waited another 10 minutes. Had to leave without my hot water heater. Guess Ill go somewhere else.

Nice store. Items clean. Well stocked.

Ask 4 worker for help findind something frist one setting at a computer in the washers remark I have no idea 2nd one send me to plumping he send me to were would was 4th try to send me back to plumping ended up calling my grandson he looked up on his phone and hold me exacting were to go I am 67 yrs old would be nice if your worker could help

Awesome! I needed special paint and Joe and his co-worker went above and beyond to see I got exactly what I needed! Why couldnt my Alliance Lowes direct me to the Boardman store? Could have saved alot of hassle. Thank you guys for making my day!!

Great place for fixing up your home. Good selection.

Love Lowes! They know how to take of customers and are amazing to military and vets all the time

Andrew was very helpful and knowledgeable ! Highly recommend

Great selection, great prices with my Veterans discount!😁

Second time I have had a bad experience buying an appliance. I bought a $1600 Whirlpool refrigerator had a dent in it and was missing a wheel. I called, was argued with that it only had 2 wheels. Talked to the manager and she told me she would call me right back. Instead an appliance employee called me back and told me I had to purchase another refrigerator and they would credit me back the first purchase after they delivered the replacement. First experience they told.me.a delivery date and never showed up or called so I wasted vacation day at work. Never again!

Im no longer much of a fan of the big home improvement centers. I had worked for home Depot in the 1990s, and I had briefly worked for Lowes in the early 2000s. Both companies have changed significantly since then, and the covid-19 pandemic has not helped any. One of the things that I dont really care for with either place is that youre not always able to find someone who is trained in a given department actually working there. Its difficult to get questions answered, and its equally difficult to find information on some products because there is no staff available.

Nobody wanted to solve a problem. Delivery item came damaged. I called this store 7 times and was disconnected 6 times. I was passed around and placed on hold to so many departments where NO one was able to help me. After calling back each time I continued this pattern to the point of utter frustration I was going to ask to speak to the manager. Problem was I could then not get to even speak to a live person to ask. Finally gave up and called my local Lowes in Butler and within minutes my problem was solved and I was on the schedule for delivery the next day. Very poor communication and customer service was nil.

Hello guys thanks for all the great feed back and thank you for shopping with us we strive to make your projects fun affordable and stress free

No one was available to cut or price a rug for me terrible service

Found a Grill 2 Finish Off the Summer

Found some nice flowers here. Potting soil.

If your doing a small project or a large Lowes will have what you need. Always helpful. Must say that on busy days youll have to be a little patient for help or choose to go at a off time because employees can be over whelmed by volume of customers during peak seasons.

Online ordering was easy. Customer service friendly. The young teens they have for loading needs some adult supervision tho. Typical boy behavior of tossing things and rushing around.

Was looking for a pressure washer..found one I liked. They loaded it for me.

Lowes was absolutely marvelous. Just fabulous.

Lowes is a good store especially this particular location, the staff are always friendly and go out of their way to be helpful in any way they can, evidently this store has good management, the store is always clean and organized and they hire good employees, Ive been in some other Lowes between this Boardman location to the Western suburbs of Cleveland and not many of them can claim the 5 stars I gave this location.

We went in to look for a new washer & dryer a week ago. They were extremely busy in appliances. Kaitlyn was very friendly & knowledgeable. She really took the time to help us & answer all of our questions. We hope to have her help us when we go in for a fridge & stove. She really helped us again when our current dryer broke down three days later & we couldnt wait for the later delivery date. Very pleased with the customer service we received. Thank You

Almost as bad as going to Home Depot if you know what to look for, some of the products are cheaper there than Home Depot. Still cant see the justification on the price hikes especially on lumber.

. Great 👍good selections

There service is excellent will help you with all your dyi needs

My dad loves this store. the best memory i have from my childhood was when my dad told me we had to go to lowes and i would look at the tiles and lights and doors. i was at my prime😹🤚🏻

Love the store, but you sell husqvarna tractors you should always carry the belts batteries at all time. Had to go to my local Napa to get the parts. Napa was definitely the savory.

Usually have 3+ people asking if I need help while walking through. Very nice. Always clean.

Found a propane tank here before the cold storm. They even loaded it into my trunk. Very nice staff, come here 1st before home depot.

If you have a question or need assistance, you may want to go elsewhere. I can never find anyone to ask for help. The website was also not updated with certain items and their locations. Not a huge selection of certain items either!

Well my key that I bought dosent work thank goodness it was only $2.38My dryer hose works great thou😂

The woman who rekeyed my lock was WONDERFUL!!

Service has gone downhill. I got charged for getting my house measured and never received a quote. I got bounced around to 5 people on the phone just for them to tell me I would have to go in at 9am tomorrow. I work 6 days a week. I do not have time to beg Lowe’s for my business. Very disappointed.

My husband got heaters on little space heaters real cheap there and he said its a real nice store they have cheap things he said they got just about everything you need hes a professional painter and he goes there a lot

I am disabled and a customer service manager helped me from when I got there at 11 am left 145 and she never got impatient and helped me with everything

Lowes has been my favorite go to store for all of my home products and projects.

A very good place for all your homes needs

I need to do some painting and have been in a few times recently but no one ever offers to help. Last night 3 employees stood huddled together in the paint section while I searched for the right products that I didnt find. I didnt know where to start or even what questions to ask. So yes I was intimidated but the fact that I, as a customer, wasnt even considered made me feel like I wasnt a priority and I probably would have been inconvenience the employees if I interrupted their small talk.

My go-to place for home repair goods. Nice plant selection, too.

67 year old female. Asked for help putting pavers on cart. While I loaded them, the customer service stood back unseen and never helped, just watched!!! WOW, LOWES, IS THAT WHAT YOU HIRE?

I called in advance to rent their truck and pick up my door I ordered at the beginning of December. It took over 2 hours to get the truck ready and still couldnt find my door. So I got my money back for the truck rental and expect my door delivered. Outside of taking so long for my door to come in, I wasnt waiting all day long for someone to find it in the store. I will never order here again

Great amount of workers help was always close by.

Love coming to this store any time of year! 75% off all live plants during fall and also great xmas selection.

I tried to pay my bill with a gift card. The cashier said there was only 2 cents on my gift card. I thought there was over $35 on it, but then I started to doubt myself. I accepted the cashiers word and paid the rest of my bill with my credit card. The cashier put the gift card in a slot of his register. After getting home and double checking my bill, I saw on the bottom of my receipt that there was over $35 on my gift card. So my wife called Lowes and the manager pulled up my receipt and confirmed the gift card balance. She then sent me a gift card for $36 and made everything right. I dont think the cashier did anything wrong, I truly believe it was an honest mistake that the way the gift card was processed showed a balance of 2 cents instead of the actual amount.Lowes did a great job of making up for the error.

Always a great place to buy anything

Jerry in the paint department is awesome. He needs a raise for his customer service! Thats what its all about and its difficult to find. Thank you Jerry.

If delivering here on flatbed...Forewarning: Show up before 15:00 or early enough to remove tarps and securement by 15:00.They receive between the hours of 7:00 to 16:00 Monday thru Friday (No Weekends), but will put you off until the cutoff to turn you away. Also, no overnight parking allowed per Township.I showed up with a load of Georgia Pacific Blue OSB. Arrived at 15:30. On Friday Jan 29th, 2021. Was told Id be unloaded as soon as I had the tarps off and straps put away. They had me sit and wait until 16:00 then refused to unload until Monday @ 7am. I sat all weekend at a truck stop due to them. Needless to say, Im never returning to this location.

Always there for things we need

This use to be my favorite store until they changed their inventory.

This is my go-to place for paint and other necessary supplies when remodeling

Mediocre at best. I shop here only when a sale is incredible, or someone gives me a gift card.My experiences with this store...- waited at pro desk for 10 minutes while employee talked with friend on phone and browsed the internet. Name tag reflected employee been working there 8 years.- appliance department disinformed us about touchup repairs on black chrome appliances. Were were almost talked into spending thousands of dollars on something else. Did our own research and found out different/correct information. Informed the sales representative and she talked to a manufacturer representative and he told her the same thing. Although she was not rude, she should not have advised us about something that she knew little about.- check-out clerks often have very limited knowledge about sales, products, procedures and have to call someone over to help with minor problems.

Its a big box store. They have a lot of stuff but also seem to never have exactly what I want.

They do not group related products together but have them scattered throughout the store. Helpful staff just under staffed

The workers was nice and very helpful..

I have been wanting some plants for my new apartment, found exactly what i wanted

Needed a piece for our security door. Every worker that helped me was SUPER nice and answered every and all questions I had. Definitely better than home depot!!!!

Gentelman helped me find a present for my husband. He explained the differences and helped me make a educated choice. Thanks.

New remodel is really nice

Associates were super helpful unlike Home Depot!

I live in Hermitage pa and went to the Lowes store there as their website said that they had what I needed and they didnt have any so drove to Lowes at New Castle PA as their website said that they would have what I needed, none there either so googled Boardman Lowes in Ohio as their site said that they have six of what I needed and you guessed it none there either, very disappointed with Lowes, 60 miles and nothing, my wife and I have spent many thousands of dollars with them but going back to home Depot done with Lowes.👎👎

Got 20 ft ice maker hose and return toilet flush handle In an Out excellent

Beautiful spring plants to choose from.

Last week I purchased a refrigerator in store for delivery. I was told it would be there today between 8am and noon and they would also take the old one away. Noon came and went, so I called to check on the order—-I admit it’s possible I heard the time wrong or there was miscommunication. That’s ok, no big deal. But I spent hours trying to reach the store only to be endlessly transferred or put on hold and cycled back to the menu. My boyfriend also tried and he couldn’t reach the store either. The truck finally came at about 6:15pm after we spent the day waiting at home. The delivery men were very nice and the lady in appliances was very professional and i appreciated that.And I expect hold ups right now but please find a better phone system and have enough staff to answer your phones! Altogether a mixed experience...

I went onto Lowes to only get a Graco spray tip. There is normally a sales person at the paint counter. He was down the last paint isle with a customer so I went back to the counter to wait. A few minutes later they both walked past me without the salesman saying nothing to me. I stayed at the counter for 5 minutes waiting. I finally walked in the direction I last seen them so I found then 2 isles over. So I stood at the end of the isle so the salesman could see me. They finally concluded their conversation & the salesman was able to assist me. My point is. When they walked past me the salesman could have asked me if I needed help. Generally all the floor people Ive encountered have always asked if I need any help.

Very courteous staff this home improvement store is very organized

I purchased a John Deere riding mower and scheduled delivery for the following week. I was told I’d receive a call the evening before to narrow down the time. Monday evening no call, Tuesday no mower. So I tried to reach delivery multiple times only to have it ring, then hang up. I finally reach delivery for them to tell me my riding mower wasn’t assembled so it wasn’t delivered. I was told they couldn’t give me a new date yet and to call back. So I call back and scheduled a new date. Again no call, no mower. I called, phone rings and hangs up. I finally reach someone and I was told my tractor won’t be delivered because no one is there to deliver it. I was told maybe next week and to call back. I’m very disappointed with my service at Lowe’s. Obviously nothing will be done about it, just trying to warn others about the delivery service.

The refrigerator we ordered keeps arriving damaged, which I believe is from manufacture as it was under the foam. The manager, Rich, is trying to make this right for us which I appreciate. Its been a very frustrating process for us as we do not have a refrigerator at all, but the manager is doing his best to make everything work out for us and that is all I can ask.

There is never more than two registers open and long lines...I will find another place to shop.

Do not carry my furnace filters 18 x 25 x 1

Who Runs out of the BIG BUCKET OF NAILS! YOU KNOW TO ORDER MORE! An y am I standing in THIS LONG LINE TEN DEEP!

I shop here on a regular basis I use a wheelchair and everyone has gone out of the way to help me find things,answer questions and get things down for me. The fact that they honor veterans with a 10% discount makes this my go to place.

Hometown location My Wife Loves to stop

Poor could not find the product that was available according to the online inventory

Easy to get help

Clean and friendly store who always has my home improvement needs when Im in the area.

Great experience shopping here. Outstanding associates who are very experienced and knowledgeable help me when making my selections.

No place like home there many times daily niles and boardman stores

My dad had to go in there this morning to get supplies for a job he is doing and decided since he was already in there that he would buy a replacement piece for his coffee pot at home. He kindly approached one of the employees to ask where the coffee pots were located and the employee responded with “is that essential?” While it may not be deemed “essential” during this time, the employee had absolutely no business responding the way he did. Shouldn’t an employee be there to help customers and if they’re just going to reply to questions with smart aleck answers, why are they being paid to be employed there? Not a way to treat a customer who spends thousands every year at your business.

They never have what youre going for even when their app/website says its in stock. If it is in stock dont expect it to be where the app says. Never have more than two cashiers cashiers at a time so expect to wait in line 15-20 minutes to check out. Never have these problems at home depot.

Good selection and variety with fair pricing.

Remodelling my basement and needed the right paint for my brick walls. Staff was very friendly, knowledgeable and helpful in assisting me. Also helped me find the right dehumidifier!

Need more check out clerks but line moves pretty fast. Always has what I needed

Usually awesome, but not so good today because they were pretty much out of wood and decking materials. Im sure theyll get more in real soon.

Went in for a snake plant. Ended up with 2 different kinds. And a customer and the cashier both have me great tips on how to get them to grow fast and strong. Bonus: they were on sale and I spent less than I planned!

Lots of selection, but the floral was a little pricey.