Great sales and wonderful service.Good pricing . Maverick Trucks for all who would like one.

We just purchased a beautiful, slightly used (15K miles) Ford F-150 from Nick. It was the best car-buying experience we have ever had. The process began with me sending a quick message to the dealership about the truck. I got a fast response from Mark, who helped answer many of our questions before leaving on vacation the next day. He gave all of my information to Nick who jumped right on board, knew what was going on and helped us through the end of the process. We went in with our own financing from Capital one, they did not try to get us financed through the dealership or Ford. Once we had the final approval through our lender, Nick collected the last of the information he needed from us (trade paperwork, insurance info, etc) and made sure Julie in finance had all of her questions answered, so that when we came in to pick up the truck, all we had to do was take 10 minutes to sign documents that were already printed and ready to go. It was fast and easy and stress-free.

Horrible service. They said they would be done on a Friday. I had rented a car while they worked on it and they knew this. Friday they said they would have it done on Monday. Come Monday, its now not going to be done until Tuesday, so well see. All of these delays cost me an additional $300 in rental fees! I had an issue several years ago with their service department, and thought Id give them another shot. Never again will I get work done here, let alone anything else, as I am seeing their care for the customer is still as crummy as it used to be. There are far to many dealerships around for one not to care for their customer like this!

Very polite and friendly salesman- John and Angel for closing the deal on my beautiful 2017 Lincoln MKC.It has been such an honor to own a Lincoln which I hadnt been entertaining even owning a Lincoln. I have been in the market for a newer vehicle for over a year and was considering a Mazda. Just happen to see an ad for a Lincoln MKX-which lead me to the smaller version MKC in Ruby Red !Very pleased with my car and still learning all of its many features. I dont change up cars often - so its been a real treat and Im glad I could buy it locally. Thanks John & Angel 👏🙂🎉

I asked for a donation to a breast cancer organization. They were happy to help. Great people

Wouldent let me test drive high end sportscars because my credit score and the tire width were the same number

This place is a great place for servicing your auto, the parts department is full of knowledgeable people, youll thank yourself.

I didn’t feel welcomed when I visited the service department. Check engine light keeps coming on after a warranted computer update. Tried to stop in for a quick diagnosis instead of going to an advanced auto parts. I felt like I was inconveniencing the service guy and he wanted to schedule a week out for something that would take less than 5 minutes.

COVID-19 has car parts on back order leaving me without a vehicle for more than 2 weeks.Other than that, I would highly recommend having your Ford vehicle serviced here.💗⭐⭐⭐⭐💗

I dropped my truck off two weeks ago. Was told it would take that long to fix whatever is wrong with my transmission. Not only is it not fixed I still havent been told whats wrong with it. Now Im being told it will take another ten days to figure out the problem. The length of time its taking is frustrating to say the least, but my real issue is the lack of transparency about my vehicle. The only reason Im given three stars is because the gentleman I usually speak with is always polite when I call, and I have had work done before and its always been done right, but this last experience has been tiresome.

I trusted the delearship with my car but it seems i am getting disappointed every time.I am a student, I’m struggling i don’t know where to get money they are keeping asking for. I took my car it had noise coming when I’m trying to brake. They told me they found the problem and i needed to pay some amount to correct it( which i paid in full) but on testing the car the noise was still there.I even asked to confirm because this money is too much, are you sure everything will be rectified? They said yes. I took it back to complain and still they are asking me for more money which i honestly do not understand what it is for. It’s there mistake not my mistake. I do not think I’ll ever trust Ford again. Fully disappointed right now.

I sincerely can not say enough good things about this dealership. I worked with Ron and Angel, both absolutely amazing people. I wasnt even going to go to a dealership because I didnt think my credit was good enough to get a loan. But these magical folks got me one! And for a beautiful SUV with super low miles that I absolutely love! I extremely highly recommend giving them a call!

My experience at L F Donnell Inc. Was alright, I went with two of my friends to pick up her car.

Great Dealership to do business with. Nick handled my purchase fast and fair. I definitely recommend them for sure.

Very courteous salesman Very professional Great Experience Great CarWhat a Blessing 🙏🙏

Service is good for the two times I have been there. Will go back when the vehicle needs service. They fixed the problem that same day.

Donnell Ford was professional and efficient over the phone. This was my first time buying a truck remotely but I needed a specific truck for hauling horses 4-5 days a week and they had it used, still under warranty. Which was fantastic. The finance department was easy to work with. The problems started when I opened the door after it got off the delivery truck. It was very clear the previous owner had smoked in the vehicle. I asked specifically and multiple times if the vehicle had been smoked in or had any smells. We called Donnell Ford and they denied knowing it had been smoked in. Its beyond obvious and theres no way they didnt know. We have spent a lot of money and time attempting to get the smell removed professionally and its a lot better. But being mislead is unacceptable. The second problem happened when we went to register our truck in our Texas County. Donnel Ford was supposed to send the texas state sales tax that they collected from us to our local office. They did not. They kept our money for over 30 days and sent it after we called them to remind them. Donnell Ford made no attempt to reimburse us or help with expenses weve incurred dealing with a truck they obviously knew had been smoked in. I do love the truck and just wish I had been given the opportunity to decide if I wanted it considereing it had been smoked in.

The heater was not working in my 2013 Escape. I had less than 50,000 miles on the car. I brought the car in for service in 10/20. The cost was $2000.00 for thermostat, brakes, oil change. In December I did not have heat, I barely drove the car. I was told that I had additional problems and it would cost another $3000.00. I told them no and was still charged $125.00 for diagnostic test. My parent were a ford family and so was i. I traded my car in for a Subaru and could not be happierhave heat ( b

A little slow at getting details and paperwork but overall great service. Louie is a great salesman and the finance lady is great at explaining and giving details.

As to date the sales team has remained friendly and communicative. Excellent customer service from the vehicle service dept. and honesty. Just a great team to work with.

I was from Va and my Fusion had ignition issues on Pa turnpike thank goodness it made it all the way to Boardman to Donnnells theses men were AMAZING i cant say enough good about the service dept they had my fixed in literally 20 mins and only cost me 40.00 i wish i could remember there names but if they see this THANK YOU .. you guys were truly amazing. Fast and respectful and they had me in and on my way to see my Grandkids in 30 mins start to finish. Way to go Donnell Ford you guys are awesome and the cleaness building ive been in . AMAZING 👏 amazing 👏

I purchased a 2019 Jeep Grand Cherokee from Donnell Ford about a month ago -- they told me that as soon as I received the license plate in the mail I needed to have it inspected immediately. My tire pressure light started coming on a week after I purchased it so I put air in the tires twice before I received the license plate knowing that I would need to have an inspection once I received that. I took it for an inspection and found out that I need to have all 4 tires replaced. There was ZERO mention from Donnell Ford of the tires being worn down and needing replaced soon when I purchased it and I havent even put 100 miles on it in the month that I have owned it. Pretty raw deal if you ask me.

Had a great experience. Sales guys were great. One thing I wasn’t happy with was having to pay for labor for my accessories I ordered (bedliner, bed cover, mud flaps). I spent a large amount of money on my new truck, you would think this would be free of charge. Or give me free floor mats or something. I also had to pay for those. At the end of the day still a good place to deal with.

Dealership was friendly and welcoming while purchasing vehicle. Everything was smooth. Fast forward 4 months later with multiple phone calls back and forth. I still have no title for my vehicle(dmv as i financed it). Temp tag expired 3 months ago. Dealership keeps giving me the run around. “We mailed it to the dmv but the dmv rejected it.” “We sent it to you local dmv this time.” My local and state dmv have no record of anything.Excuse after excuse. Now the bank is contacting me asking where the title is because they havent received it either. so now more calls back and forth with no answers on anything. Only excuses.

I visited Donnell Ford for the first time to have warranty work done to my 2020 Escape. I was very impressed with my experience at the service department. John kept me posted with updates on the work being done and was very professional. I will admit that it would have been great to have a loaner to get around while my Escape was being worked on but Frank the transportation guy was very efficient getting me home and picking me up the next day on time when my vehicle was ready. There are a few Ford dealers in my area and I know I made an excellent choice stopping here! I will definitely be back for future service!

Highly recommend John folke

Angel and Ron where great to work with! They worked hard to make my car buying experience as easy as possible

Donnell Ford is really top notch. They took care of several things I noticed about a gently used car I wanted to buy from them. They knew they had the best price on this car at the lowest milage, but they just went about fixing these items for me, including a new windshield, and some other items of similar consequence, with excellent customer service. The shop really knows what they are doing, and the loaner car service was fantastic! Love my new/used convertible Mustang GT!Thank you Butch, Russ H, Donnie M, Judy D, Brandon P (best loaner car EVER), The whole detail crew and shop crew (top notch!), and Priscilla on the phones, getting me to all the right people, everytime I call!

Great place if looking for a truck.

Love seeing Nick when it’s time for new vehicles

Nick at Donnell Ford was amazing from the initial contact to having the keys in my hand. He was incredibly patient and sat with us for several hours while we were in contact with our personal lender who was having email difficulties with the final paperwork. He went above and beyond and we got a great truck at a very fair price. Thank you Nick!

First class dealership in sales, and especially customer service!

The dealership was very hospitable.The price negotiated and agreed to was fair.I asked to have the fluids checked when they took it into the shop,however that seems unlikely since the power steering was low and the oildipstick was rotted off the engine block.I am capable of resolving those type things but some peopleare not.

Took my car in for an oil change. Made my appointment online and when I went in, they had my name on the board and were ready to go. The facility is very clean and everyone was nice. They serviced and returned the car quickly. Would highly recommend.

I just completed a deal for my 8th vehicle purchase from Donnell Ford at the Youngstown/Boardman Dealership since 2006.I have always shopped around before I make a purchase. No one else has ever been able to give mea better deal in Pennsylvania or Ohio.Thanks again to Jimmy Beeman, Jim Keeney and Bonnie Flynn for making the process so smooth and effortless.If you want a Great Deal on Ford vehicles, you must give them a shot.

Always great service. Great guys!

Have many parts you may need

Bought a 2017 Ford Explorer there earlier this year amazing auto dealer I highly recommend this place there up front with everything Louie was our salesmen he was amazing if you want to buy a car get it here

Bought a Ford ranger ( used) reverse went out in the transmission 6 days after,and they wouldnt do anything. Also never was looked over at all. Had bad brakes and rotors in front. Barely any pad. Would never buy from them again.this review was done 9 years ago. not sure why it posted only a week ago. still wont buy from them again

5/16/2020 I just left Donnell Ford service center. I went there to have a recall taken care of. Thank you John Evans for your kindness and your service department for a job well done. I will not hesitate to encourage others to take their Fords to your service center for any needs. Pam Sump

Very friendly staff and it wasn’t any type of rush/pressure sale. Jim was a awesome salesman. The young lady who finalized our paperwork was awesome,also. Great place to do business,I’m satisfied so far with our purchase, 2017 Ram truck.👍🏻Hopefully,I can do business with them,again.

I had a great experience! Butch was an awesome salesman and there was no rush or pressure to purchase! Also Bonnie, who did our paperwork, was great as well. I am so happy with my Ford Escape!

Always a pleasure to deal with Jim Kenney at Donnell Ford. We have been return costumers for years and have always been happy with the deal we get and the help and service Jim gives us. We love our new Ford Fusion.

I bought a F250 from Elliot who was very helpful an the whole team worked to get me what I wanted without being pushy

The Service Dept @ Donnell Ford in Boardman Ohio is the best in Youngstown and maybe even in ALL of Ohio. I have been going there since 1988 and never have had bad service. Joan and Paul always took care of me, Joan retired but Paul is still taking good care of me and my Ford Mustang. They are always helpful and every so friendly. Recently I purchased a 2019 Mustang from the sales area. Well let me tell you that wasnt a good experience at all, however the general manager Todd and Paul in service changed that not good experience into a wonderful experience. I am very happy with my 2019 Mustang, thanks to both of them. So what I am saying is if for some reason something doesnt go exactly as planned, the guys at Donnell Ford, Todd and Paul will help you make it all good! So if you plan on buying a new or used car or getting your car services go to Donnell Ford they will be there to take care of you.

Service department was efficient and did a great job.

We had a great experience buying a Ford Fusion. Our salesman John Foulke really found what we wanted and made the process smooth. Thank you

Great service from great people. My visit was quick and easy. Got me into my new car with no problems.

I was in the process of a lemon law buy back. Communication was horrible. Its very sad that there was NO attempt to contact me to see how they could make things right after they just let me walk away.. i will just leave it at that and not elaborate any further.

Best experience I had purchasing a vehicle! Ron and Angel are amazing! Very experienced and really care about getting you the best deal possible! Will purchase my next car there and highly recommend Donnell Ford!

Great experience. Talk to Todd!

Satisfied with maintenance service, appreciated transportation service.

We bought a 2013 Chevy Captiva last night and Don Creed helped us- so incredibly helpful and patient with us. This is our first car buying experience and he made it so smooth and easy! We came from over an hour away and they stayed late for us- an hour and a half and on Julies birthday! Thank you everyone so much you all made this process so much better. If I could give more than 5 stars I would!

I went to Donnell Ford to have a safety recall address and get the The Works package performed on my vehicle. I have to say that the service was great. Not only did they complete the service I requested, an inspection of the various vehicle systems pointed out some potential problems. The service department informated of the issues, provided options to solve the issues and completed the work in the same day. I would recommend Donnell Ford for service on a vehicle.

I am a first year college student so buying a car was a scary step considering it’s already hard to afford an education, but the lovely associate Angel lived up to her name. She helped me find the best car within my price range so I could have something reliable for the next ten ish years without having to break my bank account. She also helped toggle the price of the car AND called every bank so they wouldn’t take advantage of the interest rate and my absent credit score. Now, with her help, I will be earning a credit score of my own without the scares of a credit card. They have a shop on site too so every car is in tip top shape. I love my car and it feels safe and cared for thanks to Donnell Ford.

Very friendly and worked with what I could afford

Great experience. Thank you Todd, Sam and Nick for making one of my long term goals happen! I love this truck!

I would recommend Donnell Ford in Boardman any day of the week. After losing my car to an accident and needing a new car ASAP, Angel and Ronnie really put all of their hard work and effort into making that fast and easy. I absolutely LOVE my car that they both recommended. They are very professional as well as kind and caring people.

Terrible dealership wouldnt recommend anyone buying a vehicle there..

If I could put a half star I would. This service department is the worst Ive ever seen and I work for a Car Dealership in the Parts department so I work closely with Service. I need to have my car checked out for a check engine light on. They cant get me in until 2 weeks from now. That means they either need a new Service Manager (The one there is horrible) to breathe life into the place or hire better more competent techs who wont keep you behind for 2 weeks. This is not the first time Ive had terrible time with them. Im still waiting on a part for a recall on my car. I finally went to a different Ford dealership to have it done in a half day. Then my parents had their Truck there and it was stuck on a lift for 7 weeks. The General Manager didnt even do anything to help. So again this Place is Total Garbage. The Flynn Corp. should be disappointed in this store. and you cant keep blaming the fire on this, it was bad before the fire.

I was shopping for a particular car. I found it at this dealership and it literally took one phone call... One call and within an hour we struck a deal. Within three hours, they had final approval and made arrangements to DELIVER the car to me the next day at no charge. Lauren, in finance was professional, courteous, efficient and called back on time with cost explanation of the deal. Tim, my sales person is the get it done, agent. A great guy to work with, if there were any issues, he cut through them because this was literally the easiest deal Ive done in 30 years of car buying. Top Notch in every way!

Ron and angel are 2 of the most amazing people I have ever had the pleasure of working with. In a period of trial in our financial and vehicle life they made the purchase memorable and pleasant. Never rushed stayed late and produced a number of vehicles that would fit our budget and without compromising anything via safety features or perks on those vehicles. I would recommend them to anybody. They are 2 of the most amazing and fun sales team members I’ve ever bought a car from. 👍👍👍

I bought a 2016 Nissan Rogue from Angel and Ron in August 2019. They worked with me to get a great condition, reliable vehicle that was well within my budget.Last night, they came through again for my daughter. She is a freshman in college and needed a car to get to work. They were able to get her a beautiful car, a 2012 Hyundia Santa Fe, that was extremely affordable for her.They work magic and make sure you get a well cared for vehicle and with payments that wont bankrupt you.Thank you Angel and Ron from myself and my daughter.

Great experience! Great people! I never thought Id get approved. They called me and said come pick out a car. I went in and drove home a good quality used car. Thanks Donnell Ford

Staff always friendly & helpful, service done in a timely manner and efficiently.

Treated very nicely. The service was quick and I did not have to wait long. When I decided not to get something done, it was not a problem. I would return for more services in the future.

Angel and Ron where the best. They were both very helpful and answered any questions I had while I was purchasing my vehicle. When I went in I was looking for a 3rd row suv and that is exactly what I got Im so excited about my new vehicle they even tried as hard a they could to get me in the payment range I was looking for as well. The only thing that wasnt able to happen was that but i didnt have the best credit either. They did however get me the best that they could. Thank you so much for all of your help and i will definitely recommend this place to anyone trying to purchase a new vehicle. Ask for Angel or Ron.

I just had an oil change service done, and it was done quickly and since I had a referral card, for free! You cannot beat that! Staff was friendly, though it did take a minute to get waited on when I first arrived. They were busy, though, so it was understandable. My truck checked out, and they didnt try to sell me anything extra, which is good since I had just had service and a tune up done at my mechanics garage. Overall a good experience. I cant wait till they get a closer waiting room, though. With my back, even walking a little bit hurts.

I love my C-Max Hybrid. The incredible gas mileage i get is beyond compare. I feel going forward I will always drive a Hybrid. Donnell was able to get me in 1st thing in the morning on a Saturday, for a much needed oil change. I was pleased to see an all female staff working customer service on that day, it was kind of refreshing.

Very nice place to get a vehicle. Staff is very helpful and knowledgeable. Good vehicles in stock (New/Used) guaranteed to find something you like.

Ron Dugan and Angel were fantastic to deal with in order to get my new 2019 Ford Escape. Ron was very helpful and almost new all the vehicles on the lot off the top of his head. Angel was a dream. She made it easy to understand all the paperwork.

This dealership is a complete rip off, particularly the Auto Repair department. To start off, I have little to no knowledge of cars, and obviously they took advantage of that. I had a leak in my coolant thermostat housing, and they charged me almost $700 to get it fixed. My mechanic friend told me he couldve replaced it for less than $200. Even Carfax Cost Estimate quotes a price between $115 and $135 as shown in the attached picture. Wish I had done my research before making such a rash decision. Also, I wanted to know more about getting a tranny flush, and they quoted more than $300, completely neglecting to inform me about the high risk of destroying my transmission if this operation were to be completed. Thanks to Flynns Auto Repair who warned me about the dangers of a tranny flush. I will only give this dealership credit for so easily ripping off a completely trusting customer. I definitely wont be recommending this dealership to anybody.

Oh thought of the day... don’t buy a car from Donnell Ford in Boardman Ohio. I purchased a car from them and seriously have had issue after issue with the car. So far I’ve put more money into it then I’ve purchased it for. Contacted them directly speaking with the sales manager I believe him name is Jim Beamin. The only thing he was interested in doing was getting me to upgrade into a lease! HA!!! What a joke. 🤬🤬

I had a blast coming there to buy my truck. Only two things I think I could have been told about. Problem 1 the window washer fluid tank don’t hold fluid. Problem 2 my heater blower motor sounds like my dash is going to take off out of the truck. Other then that I give your team a 10 A++++

We were driving from the East coast to MO for the holidays and the engine splash guard started to fall off and drag. We stopped here and they took care of it quickly and didnt even charge us! I hope we dont have car trouble while traveling again, so hopefully we wont be here again, but I can definitely recommend this place to anyone who is nearby!

Don Creed and the other staff at Donnell Ford provided outstanding service and an excellent price on my recent purchase of a 2019 Ford Fiesta ST. I appreciated their honest, helpful assistance and their willingness to stay late to complete my sale. It was a refreshing experience to work with no-nonsense people who clearly cared about customer satisfaction and support.It was well worth the drive from Pennsylvania to do business with Donnell after very disappointing experiences with two Ford dealers more local to me. I’ve already recommended Donnell to family and friends and will continue to do so.Im also really enjoying my Fiesta! Its a pleasure to drive, and I really appreciate all of the little luxury details.

New ford escape needed oil change and tire rotation, both of these were done in under a hour. Well done Donnell ford. The problem we wife and i had was lack of timely courtesy ride to breakfast restaurant, car and driver showed up half hour after we dropped car off which was too late. otherwise all was good just dont go there hungry.

Loved our experience at Donnell Ford! Angel and Ron worked with us after my husband had totalled our car that morning. They got us into a 2016 Ford Escape that we quickly fell in love with. The process was fast and smooth and they didnt coerce us into an older car with a high interest rate. Angel worked her magic and got us a lower interest rate while Ron found us multiple vehicles that matched what we wanted. Highly recommend them to anyone looking for a new or used car!!

Staff was very friendly and helpful. No pressure sales.

Worse Customer Service Ever! I contacted Donnell Ford via email because I live 3 hours away. I was interested in buying a Ford Raptor that they had. A Liz contacted me and I advised that I wanted to buy the Raptor and possibly trade in a 2002 Ford F-250 4x4 I had. She asked me to take photographs so that she could show the GM. She stated that Donnell Ford would give me the best price possible for my trade in. I sent the photographs and did not hear back for 5 days. I actually had to contact them and they never did respond. I cant believe I was having to chase them down to spend my money at their dealership. If they didnt want the F-250, they just needed to say so. I would of bought the Raptor anyway. I guess they assumed I couldnt afford a Raptor since I was trading in a 2002. Except the 2002 was a show truck with only 52,000 miles on it. I have perfect credit and was going to buy the Raptor outright. I would never give this dealership my business and I am actually going to buy a new Raptor from someone else.

My salesman went above and beyond to find me the exact truck I want it I will go

Great experience!!! Very friendly, professional and reasonable!!!! Makes you feel at home not pushy on sales gives you space with respectable service!!!! Jim Keeney is very friendly and helpful great salesman!!! Love my new car!!!!!!!

I was interested in a Jeep and I called to make sure they have still had it before I drove an hour and a half. Over the phone Brandon made sure I could get a loan before I drove there which was cool of them. They stayed open late for me so I could get my awesome Jeep that same day! First time buying a car on my own and they made sure I understood everything and felt confident in my decision. Brandon also sent me a thank you note in the mail which was sweet and made me smile. 👍🏻 Also dropped off my rental across the street the next morning to help make it easier on me!

Awesome dealership with great agents!!

Friendly staff beautiful cars. Didnt have what I wanted.

This place is great. If you have credit problems, come see Ron and Angel. These 2 will get you in a new car with no pressure or slime ball tactics like other dealers. My credit score is really low so I was less than optimistic about my chances and felt I may be wasting my time as usual when a dealership offers me their services. My wife and I went out to Donnell and walked out after only 2 hours in a 2017 Ford Fusion SE. Great cars, incredible service and even better people. I will be back again.

Owning an 86 Ford F150 4x4, parts are hard to find. The parts man has ordered me a axle spindle seal. We are hoping the part is the right one. Hes going to call me when part arrives. He was very nice and took time to research the part. Its nice to go to a dealership where your comfortable talking to the personnel.

Don Creed really made my car buying experience a great one. I had a million questions and he happily answered every one. He made helpful suggestions to bring me to the best deal I could get. All of his help made me feel very comfortable during the purchase of my new car. I will be back to see Don when my lease is over.

Ron and angel are awesome!!! My credit isnt good at all, but they showed they cared and found me an amazing vehicle i love!!! I would recommend them to anyone even if you think they cant help you they can i was so happy with the outcome just go there and see for yourself you will be just as happy as me!!!!

I cant even begin to tell the world about my experience. Angel and Ron were absolutely amazing. I got a fantastic car at a price I can afford. They listened to what I needed and worked diligently on my situation.

My salesman Nick Visingard has gone above and beyond to provide me with the best customer service in the industry! He is available to answer any questions and keepsIn contact with me by phone to make sure I continue to be pleasedWith my vehicle. I wouldn’t feel comfortable dealing with any other salesman.

Marc Beckett was a terrific salesperson. He demonstrated knowledge of cars available, showed understanding of our financial needs, & was very patient with us as we made the car choice that met all our requirements. We would definitely recommend Marc & will return to him for our next purchase.

I appreciate Jim K for working with us on the purchase of a new F-150. He is a very nice person that we enjoyed working with. I would recommend him. The dealership gave me top dollar on my trade, gave me a fair price, and I overall had a good experience.

My Sales Man Phil was very helpful and very willing to work with me. He listened to all my needs and worked out the best deal for me. Everyone was friendly and informative. Very welcoming and eager to help and make my purchase a great experience. Thank you!

The First time I ever financed a car in my Life and Here at Donell Ford they made it a great experience from start to finish. Ron and Angel in the special finance department are very wonder people that made me feel really good about my decision and purchase of my car. I highly recommend anyone who doesn’t have the best credit to visit them because they will defiantly take care of you.

Would be lower if possible but the one star rating is sufficient based on the price only! Buyers beware especially people of color when buying a vehicle from this dealership! Micro-agression and the use of profanity are high at this location. The nicetys come out to they get your money and once you ask questions, youre veiwed as a complainer.Bought a used 2012 Toyota Tundra and did a quick visual inspection. The vehicle had a great price and looked nice on the outside. Did observe during the visual, three tires met the depth test but was dry rotted to include the spare. This was brought to the dealership attention however they refused to replace the tires. Due to safety reasons and having to drive 250 miles home, new tires were required.Secondly, I bought this vehicle on May 15, 2020. After having ownership for three weeks, started having problem with the audio. In thinking it maybe a fuse, I opened the fuse box and found an old rodent nest. Took it to the local Toyota dealership and they confirmed a rodent nested there and had chewed/exposed several wires with damage totaling $6,200 with labor and parts. Contacted the dealership, advised them of the issue and was told by General Sales Manager (GSM) Mr. Beerman, it was not there during their inspection. He (GSM) stated Ive contacted the previous owner, the inspecting Mechanic (the previous owners brother) and to include me (GSM) and we didnt find this. However the shaving and aftermath of the nest contains nothing of the residue in my local area. Also was told, his salesman, Nick stated I was a complainer but had no issue accepting the $27K full payment. Very insulting and feel disrespected as a person of color!CSW

Awesome experience. Ron and Angel were very kind and understanding. They listened to my credit situation and found a car that worked for me. We were hesitant going in knowing our scores were not the greatest. But they found a perfect fit for us and were not going to make us settle for a cheap credit builder car. They are great people all around and have a great program. We highly recommend Donnell to anyone who may be worried about credit problems. They will make you feel the same as every other customer.

Its a ho-hum dealership. Ive been used to great service at the Ganley Ford in Cleveland and numerous other dealerships over the years.This place doesnt wash your car when you take it for service. This was a new experience for me. All the dealerships that I have been to in Cleveland washed the car after service. The people were way friendlier in the Cleveland dealerships from sales people to managers to service. They would smile and say hello if they passed you by. At Donnell, its very hit or miss. My experiences with them, thus far, would keep me from leasing or buying a Ford again since I would have to rely on them for resolution since I live closest to them. I just dont get a warm, fuzzy feeling at this place.Update: Regarding Body ShopI wanted to get work done due to a rear end minor collision, and I stopped in and got an estimate on 3/13/2019. The guy was friendly enough. Though the operation of that dealership in every aspect is sub-par and shabby. Then unfortunately, they had their fire. I left messages for the Body Shop guy (name will not be mentioned). He NEVER returns a call. I thought Id give them enough time to get their fire issues sorted out. I talked to him on June 26, 2019. He was going to look up my quote, but he had issues getting the computer working. He said that he would call me right back. Well, its 7/7/2019, and still no call. Ive decided to take my business elsewhere for the body related issues and other services. Theyve turned me off of Ford to some extent as well. Bottom line, they suck!

My experience at Donnell Ford was very good. Angel and Ron were awesome and everyone there was very friendly and courteous.

Mike DeMarco is by far the best salesman in the business! He not only listens to what the customer wants, but will get you the best price, too. He follows up with you after every purchase to make sure you are completely satisfied with your vehicle. This is why he has been my salesman for all my vehicles. He truly cares for the customer!