I purchased a Jacuzzi salt chlorinator system from Leslies on 07/15/21 for $1,400  and it has only produced very low levels of chlorine for my pool. After ensuring my pool had the proper chemicals, I ran the chlorinator on boost for 72 hours and the chlorine levels only measured .15 PPM.  I spoke with Deb, the manager of Leslies in York, and she said this is normal and we still need to shock our pool weekly. This is ridiculous.  I have owned salt chlorinators for over 15 years and have never had to regularly shock my pool.  I escalated the issue by calling the Leslie corporate number and they sent a tech to check the machine. The tech agreed that we should not have to shock the pool weekly. They also took a water sample.  Deb called me the next day and the said the chlorinator was working fine but my nitrates levels are very high (45 PPM) and that is destroying my chlorine. They said I would need to drain most of the pool and refill it to correct the issue.  I took a water sample to another pool store in my area and the nitrates tested at zero.  I then purchased a home water test and found the nitrates at 5 PPM which is very low.  The next day I took a sample back to Leslies and they tested the nitrates and the level showed as 5 PPM. Leslie has repeatedly refused to return this faulty product. They do not stand by their product and want me to waste time and money by unnecessarily having me empty and refill my pool as well as purchasing additional chemicals that wouldnt be needed if the unit was working properly.  I find the way they handled this issue to be underhanded and I will never give them my business again.

Good selection of pool needs.

They have knowledgeable people that can help diagnosis your pool problems.

I always find what I need. They think smart before talking chemicals. Debbie does a Great job every season!

Very professional and knowledgeable staff!

Just wanted to say what a positive experience I had with Leslies. Recently I needed a product that everyone else in the area that no one else had stock of because it was late in the season. They not only had the product in stock, but plenty of it. I had to go in several times because I needed more product than expected and each time the manager was extremely helpful, she even offered to let me come in before business hours to pick up more if she was in early. I appreciated her efforts immensely.

Nice and priced with a premium of course. If you are in a have to have situation, its a great option to have. Nice and clean store.

Excellent customer service. They answer all your questions and pretty awesome ladies.

I had an amazing experience from the time I entered the store to the time I left. The store manager did an amazing job of meeting all my needs. They were friendly, very knowledgeable, and were definitely looking out for my interests instead of a sale like most other pool stores I have been to in the past. Definitely five stars and I will continue to go back.

Great customer service, always have advice and seem invested in making sure you succeed.

Do NOT buy a pool from leslies. As the pool season ends i figured I would write my reveiw about leslies. I bought my pool instore. Leslies sent me the wrong pool,wrong ladder, and the pump malfunctioned causing the wires inside to melt(also found out i was sent the wrong pump) terrible experience.

Looking for anything for.your pool at good prices then.youll wanna come here.

Not a store for spa supplies or parts. Nice staff however the prices are high! Went for a spa filter turned into very lengthy process which ended up nowhere.

Manager, John, was really patient and infortmative and helped me make the best choice for my needs

They were a huge help to me with getting my pool back on track!

Great place to go.Never had any problem with returns.Very nice people working there. That means alot.

Love coming here!! Amy is always sooo helpful!!!

New to the pool life and Brady was really helpful, thanks

Made a ph call to this place to ask 1 question if they had something in stock . The woman there this morning put me on hold and never come back to the phone I waited 15 minutes for her .Unacceptable ! I will just take my business elsewhere

Great, knowledgeable service!

Good prices