Our tech Caleb was fantastic. Very personable as well as very professional. He answered questions as he went and told us about each step of the process. Two thumbs up...will definitely recommend if anyone I know is looking for a pest control company.

This was the worst customer service experience of my life. I called Aptive in February to tell them I had a roach problem in the house I was about to move into. The guy asked me to describe them over the phone and diagnosed them as German Roaches. He said there was a different process they used to exterminate this type of roach and proceeded to set my appointment. In the following two months we noticed some of them die but we were still seeing a lot of live roaches running around the house. At this point Aptive has come to my house 3 times. I call with my concern and they tell me that I was never treated for German Roaches, only spiders and ants. That was upsetting since I was due to move in soon and didnt want to move in while roaches were still present. They told me I had to pay extra money for the service and for the warranty for the treatment I told them I will pay either or but not both since its not my fault the wrong treatment was done. After several hours on the phone they refused to consent to that. At this point I asked for a full refund. They said a manager would call me about the refund. I had that conversation with them in MAY as of writing this it is AUGUST and still no manager has called me back. I have been back and forth with customer service via email. I have sent my bank statement and the invoice Aptive emailed me and here I am with no refund. They offered me a credit on a future service with them....even if I wanted to use them again, which I will never, the credit wasnt even for the full amount I was charged. At the end of the day I was charged SERVICES NOT RENDERED and I am extremely dissatisfied. I am writing this in the hopes that this never happens to any one else. Please do not choose this company.Update: It is now SEPTEMBER 2021. I have been dealing with this company for 5 months and they are still trying to offer me a credit for additional services. They refuse to refund my money so I will be taking legal action.

Parking can be hard to come by in certain parts of Columbus, but I believe that choosing to jump the curb and park on the lawn of a public park isnt the solution. This is our neighborhood. Please be kind and respectful.

I mentioned to Jesse that I was finding little spiders in our rock beds. “No problem”, he said “I’ll take care of that”. And he did. Very professional and friendly. Thank you Jesse

Thank goodness we havent experienced any serious insect/pest issues. The technicians are attentive and professional. The services are done quarterly and on time. We receive reminders when a service date is approaching. I dont have to worry about it. No complaints here!

Jesse Gorsek is great. He spent the time necessary to inform and explain the service as well as quickly and efficiently providing it. He rates a 10.

They tend to show up an hour or 2 early. If they showed up on schedule I would give them 10 stars. People are professional, courteous and the product works as they advertise it.

They always remove any cobwebs from outside around the house before treating around doorways and windows. Since beginning treatments, I have noticed a huge improvement of pests around the outside and the inside of my home. They are prompt and very courteous.

Maurice Clark was very friendly, informative and helpful. I would rate his service at top notch

Their price was great. Their service is simple to use and they communicate via text, email, and phone. I dealt with a different person each appointment and all of them were professional and courteous. Their service did work well, we had a lot less insects around.I signed a two-year contract for service but cancelled this year (halfway in) because I now have a garden and would like bugs around the yard to help pollinate. Originally I was going to get charged a $200 cancellation fee, but when I called to pay it they waived the fee!Their service does work well and is ran well. Spraying your yard to kill or deter pests is likely causing great harm to your local ecosystem.

David was excellent. Very informative and kind! Did a great job and took the time to come back after the house grounds was sprayed to provide feedback on potential areas of concern! Truly professional. Thanks Aptive

Our service technician, Caleb, was very professional. He explained in detail what type of service he was going to perform.

This company is the best. Customer service is top notch and the techs are knowledgeable. I’ve called when I saw 1 ant after a spray and they came back out the next day to spray.

Very helpful and thorough employee addressed all our concerns.

Both Peter and David were friendly, knowledgeable, and professional. I was able to purchase their services from Peter and have David at my house in less than 3 hours. Very knowledgeable and helpful when it came to explain the process. Quick and friendly and a solid price. Would recommend their services.

James Burnett treated my yard for chiggers. James did a great job. When he left he made sure the gate was closed. I appreciate that extra effort!

Owen did another great job for me. As always

We had seen an increase in spiders so I sent a quick test to the company and someone came out the very next day to do a treatment. The reps are always so happy and this one even did the service in the pouring rain!

We have a horrible experience with your office at Columbus OH. The service is a joke. I need to cancel my account ASAP. I signed up for service via door to door sales men that promised that all spiders and ants will magically disappear after the first treatment. Well they didnt, and first service didnt make any difference. I was promised that after my second appointment everything will be good. The technician shows up on 08/24/21 walks with the yellow stick for 2 minuets, puts up a flag on my yard, spends another 3 minutes inside his truck generating 123$ invoice and disappears. Total time at the property 6 minutes. Nothing was sprayed at all, he only took backpack out to snap a photo for my invoice.No chemical were sprayed at all everything got recorded on cameras. Shame on your company, i demand immediately cancel my account and refund for services you failed to provide. What a scam.

Please note this is an early review of the product, as we just received our first application. However, I would highly recommend Apex from a service perspective. Hunter Beach (sales rep) and Daxton Edwards (technician) did an excellent job explaining the product and service. They were pleasant, professional and timely.

I tried to call the local phone listing that was showing in the Invoice....eternal hold. Finally opted to leave my phone number and get a call back. I tried again and left my phone number so they could text communicate with me.... Still waiting, 4 hours later, received a call from Utah, not a phone number I would expect to call Ohio. Message left, but now I get to start the process over again.Great on that sales pitch.....or leaving a message..... But Aptive is non present to answer a phone call.....Wish I had tried to call them before giving them a try on service!

Usually very accommodating and effective, but for the past several weeks their services haven’t worked at all, the issue is getting worse, and I can never get through to anyone on the phone. Very frustrating. Considering switching at this point.

Their service is always great! The plagues in my house, specifically spiders, are very under control. All their inspectors are very kind and professional. They are always very attentive and quick to schedule and provide the service you need. Great customer service as well. I’m very satisfied with this company

Michael is my technician, he was very thorough and informative. Addressed all our issues and made sure I understood everything he was doing. He was very efficient and knowledgeable; thank you!

The technician called ahead to tell us he was coming. When he arrived he checked in with us to make sure he understood all of our concerns. He did a very thorough job, was very knowledgeable and explained what infestations he had found and how he treated them at the end of his visit. We are very happy with this service.

Derrick was friendly, professional in his mannerism and was very protective of areas that were of a concern ( my koi pond)As he listen to my concerns and yard projects he made sure I was aware of the free return treatment if I needed it so the areas that could not get treated could be later when I finished..The office staff also answered all my questions and made sure Derrick was made aware of my concernsI’ll keep using them

Our pest control specialist was Michael Casteel and he awesome! Very professional, called ahead, understanding of our pets. Would recommend!!!

Was a great experience! On time,Listen to my requests, very friendly and respectful. I’m very happy and looking forward to have them back at my home.

Man applying insecticide was very thorough and friendly. We walked around my house for him to see where my major infestations were. Maurice was very personable and easy to work with. He showed me where he had sprayed and what to look for in the near future. He seemed to be quite thorough.

David was timely and very knowledgeable about his job. His personality is also a bonus for the company! Very thorough explanation of what was going to happen and what to expect.

I just was serviced today by Aptive, Kendall, was the best service provider we’ve received from Aptive. We had a special circumstance and he went above and beyond. If you use Aptive, I suggest you request Kendall.

I highly recommend Aptive. I am very happy with their product and service. Maurice Clark was amazing and made sure all of my concerns were addressed. He and his team did a thorough and fantastic job. Thanks guys!

Kyle was very professional, knowledgeable and friendly. Due to the amount of rain we received last night he was not able to complete everything, so we scheduled completion for next week. So far, I am happy with my decision to try Aptive Environmental.

Caleb is just great. Explained everything to me and was extremely professional

I was excited to try this when it was sold to me as covering all the services my previous one did, but also fleas. We had several service calls, and even had the company come back and spray again. I found all the bugs came back that were previously controlled including the fleas (we had been using some beside our flea company prior to spray) and the bees were terrible. I contacted them to tell them this, and that I needed to cancel. I was then charged a fee. I signed a contract that promised services for that fee that I never actually received. I wasted hundreds of dollars with this company, and they have no interest in righting their wrongs. Please save your money and try another pest company.

Today the Aptive Technician came out and performed their initial treatment and did a thorough job from the front curb to the back fence. The “tech” was polite, professional, and knowledgeable about the task at hand. Hats off to Aptive’s Sales Consultant on the ‘board’ as he walked me thru every step of their program.

Noticed zero difference in ants, flys and bugs on the exterior of our house with more than a year of service.Though the larger problem is it is nearly impossible to cancel. They have been trying to charge me even after i canceled for months. I have been calling for almost 3 months, with almost a half dosen confermation emails from managers that my information has been deleted and that i will not be charged yet i am still receving invoices in the mail and voice mails that i have past due invoices.

I don’t have my contract handy, but several of the above are covered by Aptive treatments.It has been a truly great help to us as we live in a remote, wooded area. We get lots of critters getting in or trying to get in.I have noticed very few insects since I have been using Aptive. My husband and I are very impressed by their products .As for their service, it is excellent! I get a notice of the tech’s visit with time and date. The service representative tells me when they have arrived. So far everyone representing this company has been highly professional.I give my highest recommendations to Aptive!!!

We were shopping around for pest control for bugs around our house and Aptive wasnt even on our radar. Luckily they showed up and offered a deal far better than any other company that weve gotten quotes from! They were super friendly, professional and responsive! 10/10 recommended for anyone needing pest control!

We had our quarterly inspection and Ryan was extremely thorough and focused on our ant problem. He also discovered spiders as well as a bee hive. We appreciate Aptive and the work ethic of the employees. They are friendly, efficient and thorough. We have used their services for several years now.

I’m very impressed with Darrick Buford. He is so professional.Caleb Hall was very respectful and informative.

Ruined my garden! Was supposed to just spray the wasps outside our deck near the awning but no, he sprayed my organic raspberries that my kids eat with chemicals and said, he didnt know it was raspberries. Well if he just did what he was asked to spray this would have never happened. Aptive shoukd replace my raspberries and blackberries but I know that is a long shot. 3 years I worked on my garden and now its gone!

We really enjoy Aptive. They are always friendly. We started using them a while back bc we get ants every srping and havent had any problems since we started using aptive. We have continued to use them quarterly to prevent bugs.

Salesman was very professional and informative... the technician was also very professional and informative. He did the job quickly and thoroughly... would definitely recommend

Michael did a great job at being thorough and professional in his treatment. Recommend his services anytime.

Zero Star. Door to door Marketing guys are simply irritating, I have No Soliciting sticker on my door, they (3 guys) still knock the Door, I told them im busy, they did not leave, I told Im not interested, they did not leave, I told I just came from office Im tired, they did not leave and keep forcing me to take it, I was trying not to be rude but they took that as advantage, he even asked me why cant you spend $400 per year for your house? Next time I would definitely record the conversation and fill a legal complaint.

Fast and friendly! They do a great job.

We used Aptive for about three years and found it to be a generally responsive company. Recently, two issue have arisen to cause us to discontinue using Aptive. A couple of weeks ago, their sales reps were canvassing our neighborhood letting all of our neighbors know that we are Aptive customers. We never gave permission to release this information. In the last week, Aptive scheduled and cancelled three appointments for our quarterly service. I cannot in good conscience recommend Aptive.

Door to door salesperson was thanked for the offer, advised of disinterest in service and told that I was working as I walked away from front door. Salesperson’s response was “Well I’m working too” and continued on with his nonsense. It’s a shame one can’t enjoy doors open on a nice summer day without being harassed. Terrible sales tactic. Two thumbs down.

David, came out for our first application. He was very informative and thorough. He was extremely kind. Thank you David P.

My serviceman Ben, was prompt, courteous and thorough with information regarding my application, answering my questions and completing the treatment. Very happy with Aptive Environmental.

After being Orkin customers for years, Aptive has been great to work with! Today Jesse even got in our crawl space to treat it !

Jabril C. came a knockin... Not sure what it was exactly, couldve been his professionalism, knowledge and personality, but i gave him the time to talk while i listened. Very glad i did! B.Parker was the tech that came out the same day to walk with me through my outside (yard) property and garage to tell me exactly what process was taking place. NOW IS THE TIME.. CALL THEM UP.

Im not sure how I feel about the company as this is the initial application of their product. I will say up to this point Im not pleased. The sales person made it sound like they used something other than what I have used in the garage to get rid of our mice. The sales person told me that they use a chemical that makes the rodents not want to be by the house and that i woukd have to have items not by the wall so the person could get around and spray. The application person told me they use sticky traps and snap traps. The other thing they use are live bait traps outside the home but they didnt have any available. They are going to set up a time to bring some out next week. I will say both people have been incredibly kind. Hopefully Im just being paranoid because of the cost and everything will turn out well.Update: canceled with company. They didnt follow through and also tried to send someone out when it was raining. When I asked if their product would stay on the ground if it is raining, I was told no it would become ineffective. So I told them to cancel.

This company is so professional. The guy showed up on time was so polite and so interesting to talk to! He explained everything that he did and what the next steps would be. I would highly recommend Aptive!

James did an excellent job asking what issues I was having and addressing it all.

Michael was a professional, fantastic tech! I can’t recommend any others who come to the home because they sprayed and left. Michael made sure he worked around our schedule and was very thorough and professional. Will be requesting him from here on out.

Caleb Hall did a very nice job for us today. He was professional & courteous.

Very happy with our service with Aptive thus far. Looking forward to our continued service

Excellent service! Maurice did a great job explaining the service and walking the property with me prior to treatment. Very professional.

Maurice was very friendly, thorough and helpful in addressing our concerns

Jesse has serviced my home twice now. Great guy, polite, professional, knowledgeable. I appreciate the help!

Once service. Rep was interested in my experience and wanted to make sure he had all available information to before he stated the service. Very personable.

This visit was the most thorough anyone has been treating our house. Previous visits were not as attentive. He spent extra time and seemed to pay attention to the details. We appreciated his time!

This was the initial service and the technician was both cordial and professional. He explained the process and was efficient going about the inspection and application.

Kyle was professional and efficient. Showed where carpenter ants had been busy. He reminded me to call if I saw any problems. Thanks!!

This was our first service after signing up. The technician Dax was very professional, informative, polite, and responsible. Can’t say enough good things about this service.

The representatives were friendly, professional and followed through on all discussed services. They were polite and efficient.

They wee prompt and professional. I won’t know for a couple of weeks how good they actually are

They just came out today. I cant commit on the outcome of the treatment. However, they were very professional and friendly. The man who came and treated my house was so nice and polite. I was kind of shocked he was in the business of killing something.

This team was extremely professional and thorough. Im very glad to be doing business with them going forward!

The techs that come out to do the service are always very kind and professional, and do a good job. They always make sure to close and latch my gates when they leave so my dogs dont escape, which I appreciate!

Maurice was very friendly and informative. He was punctual and explained everything thoroughly. I love that this company in environmentally friendly.

Very professional, hard working group of guys that swept the perimeter of our home. Explained their process every step of the way. Would highly recommend this company.

This company is TERRIBLE. DO NOT DO BUSINESS WITH THEM! Last summer some sales guy come rolling up on his Segway making a bunch of promises about the company. Against my better judgment I signed up with them. They sprayed twice. There were still spiders. It is impossible to get through to them on the phone. I left a note for the guy who was supposed to come spray the next time. He admitted the office was NOT staffed.I sent an email to cancel the contract. Someone returned the email saying I needed to call to cancel service. I spent literally an entire day calling. I finally reached someone who apologized and said the account was closed and the balance they were trying to change was taken care of. Yet I kept getting statements. I emailed again. They assured me the account was closed. Today I get a letter from a collection agency. This is one of the worst companies I have ever done business with. Do yourself a favor and call someone else.

A guy named Julian is working my neighborhood in Lewis Center, OH. I actually felt really bad not giving him business. He knew his stuff inside and out. Super professional. I am a US Marine and can spot honest diligence. I have a loyalty issue for the same reason - and my current pest control provider has performed well. As soon as they slip up, I will give Aptive a call.

Technician today was prompt, informative, polite, and respectful of our pets. Thank you.

This was a quarterly treatment. There was so much snow on the ground and up against the house limiting what Aptive could access. Aptive did a very quick eve sweep and sprayed what sounded like air from a small handheld black bulb with a nozzle on it. He sprayed a couple times at the top corners of the 1st floor windows and doors. He was at our home for a total of 6 minutes from the initial doorbell ring until he was back in his truck. The quarterly treatment fee feels like a hefty price to pay for winter quarterly treatments when barely anything is done!

They just treated my home today. Both the sales person and the treatment provider were incredibly friendly, professional, and knowledgeable. Hopefully we see a reduction in pests in the near future!

We live in a rural setting. This was our first season with Aptive and the spider and rodent population was much diminished. Theyre always friendly and communicative. Highly recommend.

I have been using Aptive for a year. Today was their scheduled treatment. I asked them to spray the inside of my shed as well as the inside of my garage and house . As scheduled Owen also sprayed the exterior if my house.The reason I had them spray the extra spaces wasnt because Ive been having problems. I had them do extra work because its the end of my 1 year contract and I planned to discontinue their services.When I really thought about discontinuing their services, it was because of money. Now I realize that I havent had any ant or other pest problems since they started my treatments. Other people I speak to that dont use Aptive, have ants and spiders all the time.The price I pay for Aptive services is so little compared to fighting off the creepy crawlies. Ive decided to keep using Aptive for my peace of mind.Thank you Aptive

The sales person and the technician were both thorough and explained everything they would be doing.

Mike did a great job, going over and above. He let me know prior to arrival, once he was here, and when ready to leave. The bugs are gone and my dogs are safe to run the yard an hour later

The 1st couple of treatments went well, greatly reduced the amount of roaches. Then it went downhill. Wasnt scheduled for 2 mths, got it scheduled had a no show, rescheduled & had a no show again! Currently waiting for someone they said 330p -345p....its 448p no one came. I called & was only able to leave a message. Not good at all!

We’ve used this company for several years now. The price is reasonable compared to other estimates we received. The service person has always been polite and professional. My only complaint would be long waits (20 + minutes on one occasion) when calling in. This was peak covid time and I think the representatives may have been working from home. Not sure, but considered this may have contributed to the delay.

They over sell on there special for one. Tell me all this stuff will be done. I have had to have them come back 4 times now cause they are not doing the job i paid for. Tired of this and got to pay 200 to opt out. They first told me i would be treated every 6 weeks after the first winter they have been coming out every 6 months so had to call in about that. They where supposed to treat the back yard with flea and tick stuff for my dogs and now say that wasnt on the package even though i was told it was. So now have to pay extra 17 dollars for that. Every time they comenout they just take the brush get rid of cob webs and leave. I am paying 99 bucks for them to donthat i dont think so. So i put on there to not service unless they get a holdnof me. Today here we go again. They serviced did not get ahold of me. Only good thing i can say about them is there customer service reps are nice. I would have never signed up if i knew i would have to call in every time to have them come out redo it. This has happened from the first time they came. Thought by now they get it right.

It was getting ready to rain so the grass and trees and rest of services could not be performed until there was going to be a dry day. The gentleman was very nice and friendly.

James Gardner was very professional. He took the time to explain what he was doing today. Took care of the extra request to do the garages inside. He did a very thorough and professional job.

Jesse did an excellent job, best technician we have had out here

Excellent Service. On Time and professional. Did the job right!

Very friendly and quality service! Glad to recommend Maurice as technician.

One star for pushy clueless door to door sales rep, that I couldnt see who it was as they stood initially at the blind spot so I would have to crack the door to check. Proceeded to go into pushy sales pitch when obviously Im not opening the door all the way because I had got out the shower and though it was someone legitimately stopping by to have them wait a moment. Tried to be exceedingly polite that I cant talk at the moment he even acknowledged that and still went into pushy sales! You know if he came back, were on a cul de sac, I might have listened and been interested. Instead Ill question considering coming back.Had the soliciting tag for two municipality away but not Orange Township, I was probably too nice that I tried to politely disengage long enough to notice.They get four stars for past performance, we had them in the past and they were ok, nothing great nothing horrible they got the job done and quick to respond to requests, not really preemptively handling issues, others gave us a better deal.

Michael did a great job at customer service recovery.

Every individual that comes out has been extremelyProfessional and polite. They explain the process and what they are doing on their visits. I appreciate the reminders too.

This is my first time using the service, all people was very kind and it sounds they know what they are doing, I hope to see results in the next coming weeks!

Everything was great. M.Clark was very professional and explain everything.

Service person did a great job and asked if any special attention was needed.

Quick, on time, very polite and professional. Would definitely recommend!

He was very polite and did a great job. Everything everything about chemicals with my kids

On time and took his time treating the inside and outside. Very personable & professional