What a shop! Very friendly and engaging staff and beautiful showroom to boot... Laundry’s Worcester makes you feel right at home when you pass through their doors. The standout for me has to be Ryan Yates. I came in with an issue I originally believed to be a repair, but through speaking to and working with Ryan, was delighted to find the problem would be taken care of under warranty. Ryan’s experience with, knowledge of and passion for cycling and bicycles, along with his kind mannerisms speak for themselves. It is because of this I can wholeheartedly recommend anyone to go to Laundry’s Worcester and seek him out. In today’s fast paced world where customer care seems too often overlooked and the mentality is geared toward disposability, Ryan truly shines by thinking, bucking this trend and finding a way. After proofreading my own review (I rarely, if ever, take the time to write reviews, good or bad, however my experience was such that it warranted my time to do so) it sounds like I’m gilding the lily, but please people, take my word for it, Ryan and the shop collectively have earned my respect and I highly recommend them. Happy Riding, BB

Landry’s was the perfect choice to order my new cycling shoes; I live in VA and I couldn’t find the pair I was searching for anywhere in the greater DC area, but I went online and found Landry’s! They took my order and processed the shoes for shipping with ease. I will gladly shop with Landry’s again!

Im an older rider just wanting to stay healthy and start getting back into riding. Felt a little intimidated going into a bike shop but had bought one at Walmart and totally regretted it. The employees were all so helpful and never made me feel uncomfortable. I absolutely LOVE my new bike and cant say enough good things about Landrys. Thanks so much!!!

My husband and I were pleasantly surprised to pick up our bikes after the ride ready tuneup service! The bikes looked brand new *and* the bikes no longer wobbled nor squeaked. We are so impressed with the friendly and professional service we received. We will certainly be coming back for future service and bike needs. Thank you for the great service!

Staff was excellent to deal with. The gentleman who cashed me out was super helpful and polite. I came from Springfield area where the local bike shops have a lot of attitude. None of that was present at Landry’s. I will be in the market for a higher end road bike next year and will 100% be returning to Landry’s. The service was worth the drive.

Very efficient shipping, informative communication about delivery times and cost effective (much better pricing than our membership at REI). Overall, we are very please to have done our research and finding Landrys! Highly recommend.

Neil is the man! So helpful, so pleasant but so knowledgeable! The Service Team can obviously fix your bike, but they look to fix it immediately to get you back on the road. The average shop will have you leave the bike for days leaving you without your bike. Neil and the Service Team are why I go to this bike shop!

I have bought multiple bikes from Landrys Bicycles. Many things are good. They understand you might be a first time rider, they support and welcome that. They head you in the right direction of what is the bike you need, not what they want to sell. Always helpful courteous and friendly. The only place I would purchase or repair a bike.

The staff was super helpful. The store didnt have the tool I needed in stock, but they helped me to figure out how to get it and the parts I needed. Ill definitely be going back there in the future.

Landry’s was able to help me package my bike for a plane ride on Suverino short notice. They’re so helpful and super flexible!

Had a flat and discovered tire issues the day before a long charity ride (Bicycles Battling Cancer). I took the bike to Landrys, explained my dilemma and they took care of it while I waited. I couldnt have hoped for a better outcome! Thank you!

Landrys always provide the best help and assistance. Even if you have to wait in line, it is worth it. The bikes are always fixed and they wont add anything to your order without asking permission first.

My.order.was.processed.quickly.by.someone.with.the.initials.JP.and.i.received.the.KUAT.rack. just.in.time.for.my.out.of.towner!-i.called.to.verify.the.shipping.address.because.city.and.zip.code.did.not. coincide.and.whoever.helped.me.was.absolutely.gracious-sincerest.thanks-)wasnt.able.to.find.this.rack.anywhere.near.me!-2.thumbs.up.for.KUAT.BETA-rocksteady!

I would say a 4.2, very knowledgeable staff, everyone was asking to help us. They were busy which is why we were waiting for a while. I anticipate theyll be getting busier as the warmer weather gets here. Would recommend to those in the Worcester area looking for a new bike.

I was very well attended by Greg at the Worcester store. I bought a Specialized bike and Im very happy with it, it exceeded my expectations.

Very awesome place, my son didnt know where to look, lol

OUTSTANDING CUSTOMER SERVICE!!Neil in the Worcester Store helped me get the bike I was after. A week later, when I realized that the bike wasnt really a good fit for me, he made the return process totally painless.This is the kind of place you want to to business with.

Great service and knowledgeable staff who spent the time we needed with us.

It was very busy. I went there for service, unannounced. I was welcomed immediately, courteously, but I had to wait outside 10-15 minutes before someone talked to me. Then I wad told that it would take about 4 weeks to fix my bikes because there were other people ahead of me. The person I talked with seemed very knowledgeable, but I took my stuff and left, going to do the work myself rather than waiting 4 weeks dir a flat tire and moving some parts around between 2 bikes.

Top notch bike shop with helpful and knowledgeable staff. Always friendly and willing to offer sage advice.

Not sure if this is a typical experience, or Im just a particularly unlucky customer - in early June I scheduled a fit for Jun 23 in Worcester as it was the earliest appointment available. After I arrived for my appt on June 23, I was told that due to Covid-19, fits were canceled. I had not been notified of this at any time and was understandably frustrated since I had driven from Boston to Worcester specifically for the bike fit. However, I was then told that my name would be put on a bike (Domane AL3) coming in the following week. I called back two weeks later, only to hear that Landrys now has no idea when my bike is coming in. To me, it feels like they were willing to say anything to get me to put down the $500 deposit.I realize the pandemic has resulted in a number of bike shops being overloaded with work, and while that is certainly great for business I think the customer experience needs to pick up a bit. At the end of the day, I am disappointed in Landrys because Ive wasted a month on this company and am no closer to getting onto a new bike. To their credit, they did refund me without issue.

The customer service is very incomplete. They dont answer the phone or return calls. When I finally did get a call/return email I was told they would refund me for the defective work. But now I cant get through or a return call to get this refund. I had to pay someone else to fix the bike because in the end, my kid wants to ride his bike. Go elsewhere.

Amazingly consistent service at the three locations Ive visited recently; Worcester, Newton, & Braintree. You wont be let down.

They always do a great job! 5 STAR Service!!!

The phone is answered promptly, and even though the staff is very busy they were willing to help me understand the options and get the best bike for my needs. Serendipitously, they had a bike that met all my requirements in stock at the store!

Im an avid cyclist (been cycling for more than 40 years) and brought my bike to Landrys in Worcester for its annual service. The results were top notch, as always. The maintenance completed was what was necessary. They even changed my chain now so as to prevent over use of the cassette on my bike, saving me money in the long haul.

This is what sales and service should be, totally enjoyed the experience and bought a new bike!

Since purchasing my Parlee in 2016, I have always had a great experience with Landry’s in Worcester. I don’t hesitate to travel the 100 miles round trip from Chicopee to bring in my bike for a tune-up or new gear. Staff is exceptional and always listening to my needs and concerns. Bought a second bike from them because I knew I could trust them to make a great recommendation for my needs. Highly recommend that you give this shop a try.

The customer service is excellent!

I called and mentioned I had a DIY conversion on a mountain bike. I wanted service to upgrade gears and derailer to handle the extra torque. They said bring it in.. I drove 30 mins, to only realize after waiting for 15 mins, had to wait for another guy to write me up in the system only the end, to be told you guys dont service diy bikes. Why didnt they tell me that in the beginning? Wasted my time. :(

Purchased a 2020 Roubaix Comp in July with guidance from Neil Medin. Given how busy the shop is, I was very happy with how the purchase and pickup went. Excellent crew there. Had one issue with the drive train that was confirmed by Neil after I had the bike for about a month, but it was handled in a very professional manner by him and his staff. He knew I wanted the bike for the Labor Day weekend so I could get rides in, and he found a way to diagnose and correct the mechanical problem and get the bike back to me. I cant thank him or his staff enough. They are top shelf. I have a high degree of admiration for how they are juggling and efficiently managing all the activity at the shop and recommend Landrys Worcester store without reservation. Truly outstanding!

First time ever fitted to an e-bicycle and not being told that you can learn to adjust to a bike that truly will never fit my 52 height. Thank you for a great fitting bicycle!

Excellent and knowledgeable sales person,Neil.They have many choices.

The sales associate made straightforward recommendations that were easy to understand. We were so happy to shop local and get custom fits for cycling shoes.

COVID-safe, quick service, helpful staff, and they even installed some parts I bought at the store immediately after I purchased them. I would recommend this store to anyone who is looking to get outfitted with a new bike. Six stars!

Great service although they are slammed with repairs but worth the wait. New bikes like everywhere are scarce but it’s coming back.

The service here was outstanding! I just purchased my first road bike and could not be happier.My experience began with a phone call to check on availability and to ask some basic questions about a bike. Sebastien answered all of my questions and checked on the availability of multiple bikes for me. I visited the store a few hours later where Sebastien and another employee presented several bikes and outlined some of the key features as well as some of the pros/cons of each. They fit me to two different sizes to ensure I had the correct size. After demoing the bikes I had more questions including various hypotheticals and what if’s. Both employees were extremely knowledgeable and very patiently answered all of my questions until I was sure that I had the correct size as well as a bike that would not be more or less bike than I needed. I purchased a bike as well as an indoor trainer, both of which had to be ordered from a warehouse.I received a phone call three days later informing me that I could pick up my purchase. When I arrived at the store Neil brought the items to my car, helped me adjust my bike, and set up my cleats for me.Throughout the entire process every employee was friendly and knowledgeable. I truly believe that they all wanted to help me find the right bike that I would be happy with. I could have purchased this bike from an online retailer for a discount but I chose to purchase it at Landry’s because of the service I received. I feel confident I made the right purchase from the right shop.

Friendly curious fast and expert service and great products offered at competitive prices. These are the qualities that make a great bicycle shop a great place to do business with. I also happen to be the guy who built their original shop in Natick some 15 plus years ago so I know how great these people are. They also had my sons bike ready 3 days earlier than estimated.

Happy with our two new bikes. Having covid to deal with the store is open to limited customers but if you are really interested in a bike it actually works great as your sales person isn’t trying to sell other people bikes as they are helping you.

Landrys sets a passionate standard for the cycling industry. The staff is more than willing to educate you about what you are getting involved with. Super friendly and informative. They make the wise business decision of doing the right thing rather than what may effect their bottom line. All the best to these great folks here. As long as I live in Massachusetts, I will be doing all cycling business with Landrys.

Had my first tune up in a long time because my shifting was a little off. Sometimes hard to get in gear without a bunch of chain noise. I chose the mid-level service - up to $200 or something like that. They were able to check many things with this service including a new chain, brake cables, and a rear shift cable was replaced as well. It felt good to receive some well overdue professional service. After I picked it up, I took a ride and noticed some adjustments were still needed perhaps from cables stretching. They were very quick to resolve my issues and took my bike in for follow up service at no charge. Today, I took a 17 mile athletic ride through many steep hills and I am pleased at how well my cycle now performs. Thank you Landry’s!

The young man who helped me was very knowledgeable and helpful.

I had a tough century with a lot of pain finishing and had a 200 mile virtual PMC planned in a few days. Neil rushed me in for a fitting and cleaned up my ride where I felt great on the 200. He then helped me find a new bike that fit me best. Went with a Parlee and couldn’t be happier. Great experience and great service

Terrible customer service by Manager Neil my son had cash money for a DBLOCKS Big Ripper and we call to check their inventory he said it was available and had to be ordered from warehouse. However when I asked how much was the minimum deposit he said $200 which I thought it was ridiculous. He didn’t try to work around the minimum deposit and gave me a very hard time. I told him I could only do $100 deposit because my son had the money in cash and I was just helping little men out. He finally agreed to the $100 after having to explain the situation over and over. At that point I didn’t want to buy the bike from this store anymore. This is why I went and bought it from a different store where it was more expensive but had better customer service. I won’t recommend this place to any of my friends.

Excellent customer service, knowledgable staff - I highly recommend Landrys.

Rick was extremely helpful during the purchase process when I came into the store on 6/3/2019. I was trying to determine if I should buy a hard or soft tail mountain bike and he was knowledgeable about the different brands of bikes and what I was trying to accomplish as a rider. He was extremely patient and helpful and I was able to test ride several different bikes while at the store. I bought the Trek Roscoe 7 2019 and had my first ride through the woods yesterday at West Hill Dam in Uxbridge. This is the second bike I have purchased at Landrys and both shopping experiences were fantastic. I look forward to coming back to purchase new bikes for my children over the next few weeks. Thank you Rick and all the staff members at the Worcester Landrys location.Regards, John Grabowski

Excellent Service,,,thank you for going the extra mile!

Being new to the road biking I was to see how passionate about biking they are and patient they were with all my questions. The staff was all cordial and (given the new normal) professional. I emailed Jessica about my intent to purchase and had a response in just a few minutes. I was able to safely pick up my bike within 48 hours and went for a 11 mile ride that afternoon. Being able to pick up this bike is going to help keep my wife and I from killing each other while in quarantine.

I’ve bought two bikes from there this year. They have been so easy to work with. Couldn’t imagine going anywhere else.

Great experience- easy drop off and pick up and good communication about what was wrong with my bike. I felt confident they would fix it and they did!

Just purchased a Specialized Turbo Como 3 Ebike. I had pretty much given up riding due to two bad knees. I could never handle the hills without severe, sharp knee pain. The Specialized with electric assist has changed all that. Just did my first 12 mile ride this morning and can’t wait to get out again and extend the distances.

Professional, courteous, customer centric, excellent service

Great customer service and attention to detail 👍🏻👍🏻

Great service, very knowledgeable staff, highly recommend this location

Ive always liked Landrys - weve bought two bikes from the Worcester store - and my most recent experience really confirmed what a great, customer-oriented business they run. I took my bike in for repair and on pickup discovered that some noises were persisting. They took the bike back, had multiple people test ride it, gave it a real working over, and had it back within a day. Everyones been tremendously friendly and helpful, even with the stress of the pandemic and with bike shops as busy as they are. Really impressive!

I needed training wheels for my sons bike. Called and they made sure they had the right size, took my card over the phone and put it safely outside with gloves and mask. The transaction was quick, easy, accurate and safe. Great service. I will definitely go back for all my biking needs.

Very friendly and knowledgeable staff. No upselling here, just a great bike shop who knows what you need. Prices are fair and they can fix anything! 5 out of 5 well deserved. Don’t go anywhere else, you’ll be wasting your time. Keep rolling! 🚲

The customer service was super on point. I couldnt enter the store for obvious reasons (Covid) and the staff came outside and helped me with new tires, tubes and a helmet. Very knowledgeable, friendly and had a solid sense or urgency. Much appreciated.

Excellent experience getting a tune up on my new (used) bike. The service was explained in writing to me before they started and they were done very quickly.

I stopped by Landrys yesterday for the first time looking for a helmet. There were a bunch of signs on the outside to text a number for pick up and drop off so I was bummed knowing that I couldnt go in and quickly grab accessories. I decided to text the number they provided on the door for sales assistance asking if they had a particular helmet in stock and I quickly got a response back. Juan came out right after the text msg with a helmet. He gave me a run down on how it should fit and he was so patient with me and made sure that the helmet I wanted was the right size. He asked a lot of good questions and after my transaction he made sure I was okay to put on my other bike accessory and noted that if I had trouble to just bring my bike in and they could do it for me. I am so impressed with the service Juan provided especially during these unprecedented times. At the end of the day he saved me a lot of time shopping. Ill definitely be back for future purchases!

Landrys was great to deal with, Im especially grateful for their accessibility via web chat and email.I love my new Diverge!

The customer service was exceptional! Ryan responded to all of my questions via email in an honest and timely manner.

Personalized assistance, employee owned, good product, competitive prices, in business since 1922 (longevity of business speaks volumes).

Amazing Experience! I had never bought a tri bike before and worked with Neil and he was amazing! He was super informative, patient and helped me customize the bike so it not only had the right accessories but fit right. Neil not only called but emailed me, really showing how much he cares for his customers. The bike came in and he had it ready not even 24 hours later. I highly recommend buying from here, awesome people. Thanks Neil!

James helped me choose the best bike for me based on what I needed. He asked great questions to gauge what would work for me. He recommended a water bottle holder, bike pack, and all the things I would need to get me up and running. I had a great experience at this store and I’m loving my new bike (Trek Dual Sport 2)Thank you for everything, this store is awesome.

What a wonderful experience I had at Landrys Bike Shop in Worcester. The Customer Service is by far the best! If any company is trying to unlock the key to what above and beyond customer service should be they should consider checking out the Landry Bike Shop experience.I went to Landrys Bike Shop in Worcester (closest to me) at the recommendation of my Niece who lives in Boston and frequents the Boston location as she lives there. I had not road a bike in about 60+ years until last year when I borrowed a bike to give it a try. Needless the say the bike was old and not an enjoyable ride. I bit the bullet and said I want one of my own. As a novice after all these years both James and Neal that I worked with were so patient, educated, informative and so helpful. I explained what I was planning to do and I ended up with the best bike for my needs. They explained proper bike fit and all the ins and outs of caring for a bike. Cant say enough about my Landry experience. Dont hesitate checking them out. Jean Rocheleau, Woodstock, CT.

The customer service and choice at Landrys is simply THE BEST!

My husband and I have been customers of Landrys since 2016. Between the two of us, we have purchased 5 bikes. The customer service is always friendly, helpful, and will immediately evaluate your bikes problems on the spot. We love Landrys and know all the employees by name and they know ours. And lets not forget the great group rides for all abilities from Spring through Fall.

Excellent and attentive service on two bikes while we waited and free of charge too. We will be lifelong customers.

We were looking for a kids mountain bike and Landrys was recommended to us. We figured we would check this place out first then scope out Dicks sporting goods to see what they had. Neil was so knowledgeable and helpful that we ended up buying a bike here. (Trek Precaliber 8-speed 24). Well see how it holds up over time but if we have questions or need tune ups, we will be coming here for service.

The Worcester store is amazing. Whether Im there to make a purchase or just drool over the new bikes the staff is always amazing. They are kind, courteous, professional and knowledgeable. Even if I just want to pick their brain about the new bikes, they humor me and take their time. I couldnt be more pleased.

Great and responsive customer service. Buying experience was awesome! Thank you.

Amazing customer service!

Excellent, responsive service during Covid-19. I b placed an order for two bikes and two helmets. Everything arrived within a week and staff called me to let me know that bikes and helmets have arrived. Excellent customer service and customer support!

Lots of bikes to choose, friendly knowledgable staff, very responsive

The manager, Neil, is great. Very customer service oriented.

Awesome quick service during a pandemic .. thank you I look forward to doing business with you again.

Knowledgeable staff and a quick turnaround time made my mountain bike purchase a win/win. Thank you Landry’s!

They did a great job, wonderful customer service.

Awesome clear communication and my bike is perfectly tuned up! Thank you 🙏

Great bike shop

David at Landrys in Worcester was incredibly helpful in getting the perfect bike for my daughters birthday. He contacted me throughout the process to give me timeline expectations and accessory recommendations.

If your new or a seasoned veteran to biking these guys know there stuff and go out of there way to help and inform you of the great products they offer

Landry’s has very knowledgeable staff

Knowledgeable staff.

Great place with a super friendly team working there. Im new to bicycles, and these guys make it easy to go there. Just dropped off my Santa Cruz for some service.

I had a wonder experience at Landrys in Worcester. Neil is great - helped me with the purchase of a new gravel bike. This was challenging since I wanted a womens specialized in a 56 and purple. He found it fitted me and trained me on new shifting, changing tires and even how to put it on the bike rack!

Ask for Neil...he is the best

Great customer service! These guys are fast with fixing bikes. These guys know what their talking about. Thanks for my new Trek Bike!

Very helpful and friendly staff. Even though the bill to get my bike back in shape was higher than expected, Im still pleased with all they did. Only reason for 4 stars rather than 5 is that I had to replace the tube they installed almost immediately. Rode only 2 miles on a smooth bike path and it went flat. The bike shop I took it to for repair (in Acton) couldnt explain why it went flat except maybe the tube got cinched in the tire when it was replaced. But tubes are so finicky - hard to say really why it happened.

Love these Trex bikes so much I bought two for two grandchildren. Neil, the sales guy, at the Grafton St location was so knowledgeable and helpful. I know my two grandkids are going to love these bikes! I cant wait to see their faces on Christmas day!

Neil in the Worcester shop is awesome. He did a bike fit for me, added aero bars and a speed fill. I love my “new” bike.Thank you Neil!

Landrys in Worcester is an excellent full service bike shop. I purchased in the Summer of 2018 and had a bike fitting ..the process was amazing. Every time I call or need assistance they are on top of it and accommodating . I would not hesitate to use them . Top notch!!

Neil is the best! Super friendly and knowledgeable without that, I know more than you, attitude. Fact is, he does, he just doesnt make you feel stupid for asking questions.

USELESS, NOT KNOWLEDGEABLEI acquire and rebuild used bikes as a hobby. I have used other Landrys locations for assistance in these projects in the past, without issue. Not all Landrys are the same, however, as I learned at this location.Shortly after moving to Worcester, I obtained a deteriorated 2002 Specialized full suspension mountain bike for $50, and brought it in for a rebuild estimate. I do this on every project, to give a local business a chance to sell me at least some of the parts or do some of the work, before I ultimately end up buying mostly online and doing most of the work myself (thereby saving an average of $1,000 per project).I leave the bike with Landrys and am told to expect a call. The service manager (Rob) calls me. What do you want to do with this bike?, he asks. Immediately, I apprehend that this encounter is already going the wrong way, since the only thing that people do with bikes (ride them) is completely irrelevant to the fact that I have left the bike for estimate regarding very specific work (brake upgrade, new drive train, etc.).Rather than risk offending by telling him the bike will be for riding (!), I begin to simply restate the specifics of what I have already told Landrys I want, charitably assuming that he may not have gotten the memo (or whatever). He stops me.This is a TWO THOUSAND TWO, he says, with his original emphasis. To do even just a brake upgrade would instantly be $1,000 RIGHT OFF THE BAT... and then the rest of the work! And these size wheels are basically for KIDS bikes nowadays!At this point Im taken aback by how drastically this Landrys experience already differs from prior ones. It seems Rob does not understand that a process for refurbishing bikes can exist, and does, in fact, occur outside of inefficient, archaic shops like his. Clearly, he has no interest in playing a role here.I say, Okay, sounds like most of the expense involved would be labor; Ill probably do most of that myself, honestly. But if you want to give me prices on parts...You would have to compensate me to even FIND compatible parts for this, because it would take TIME, Im talking HOURS! You should really buy a new bike [for $1,800.00], and honestly, if youre not even going to give me money for the work on this bike, Im not interested in helping you.I go in and pick up the bike. Over the course of the next day, between other local shops and the internet (expedited shipping), I locate (in about 20 minutes) and acquire all of the parts the bike needs (every mechanical component) for under $500. I then do the work in 2.5 hours. I now have the equivalent of Robs $1,800 in-house bike for $500, no thanks to Landrys.

I just left Landrys bike shop and couldnt be happier. I went in with an old cruising bike I was gifted thinking that I needed inner tubes and possibly valves for the tires. Nope! They added air, made some adjustments, lubed the chain, and put on a set of front/rear lights for me - for the cost of the lights. I am sick and out of work right now, so this was a true Godsend. So thankful and pleased with the service I received.

I am a novice when it comes to cycling and fitting for cycling gear. Rick was a tremendous help, guiding me step by step to get me started. The passion for cycling is clear and made me feel welcome and excited to get started. Thanks !

The bikes are top quality, not the cheapest, but the best. The staff are so knowledgable, helpful and most importantly, friendly! The staff care about your experience and want to put you on the best bike for you. This is our 3rd Landry’s bike and there are so many reasons why we keep coming back.

Landrys Bike Shop in Worcester - on Jolma Road, just off Grafton Street - provides excellent products and services at affordable prices - and always with great customer support!

Super friendly, knowledgeable and helpful staff. Very happy customer!