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Newsong Piano Rebuilders
604 Industrial Ct A, Woodstock, GA 30189, United States
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Newsong Piano Rebuilders

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Ro
Review №1

I contracted with Newsong Piano Rebuilders to move a spinet piano we purchased to our home. Greg responded quickly to my request and gave me a very competitive price to make the move. On move day his crew arrived right on schedule, assessed the move, and exercised the great care in handling the piano and making sure there was no damage to the home or the yard. They were professional, friendly and efficient at moving this heavy piano! Once the move was completed I offered the crew a tip and they said it wasn’t necessary, but they truly earned one with me. If there was a way to give them 6 stars I would. Thank you Newsong piano!

Da
Review №2

I used Newsong Piano Rebuilders to move a baby grand piano across town, and they did a wonderful job. The men that moved it were very competent, personable, knowledgeable and piano people themselves. I look forward to having Newsong tune the piano after a few weeks of acclimation to the new environment. I HIGHLY recommend them, at least as far as piano moving is concerned.

De
Review №3

Moved my moms console piano for us and we couldnt be more pleased with the care and efficiency of this company.

Bu
Review №4

3 stars based on my phone experienceCalled for a quote/info but was rather put off by the message at the beginning that my call would be recorded for quality and training purposes. I wanted to make sure that the call had gone to a local private business and not some National piano call-center that just referred leads. (like these traveling locksmiths).When I asked questions to try to find out if the business was locally owned/operated, the man on the phone (Greg) got gruff and huffy and eventually hung up. Not the way to impress customers. I will use someone else!

C.
Review №5

Will definitely call Greg for any piano moving we do in the future. He was quick to help us get scheduled for a move, communicated clearly, and was overall very pleasant to work with. Cody and Heath did an excellent job, taking their time to figure out the best way to move up a complicated flight of stairs, carefully protecting our woodwork and walls. They were a pleasure to have in our home and we would not hesitate to call them with any help we need in the future.

Lu
Review №6

Update: Take some accountability for your actions! I was only able to explain 75% of the issue before you talked over me, told me I was wrong, berated me, insulted my intelligence, denied that anything you could have done caused the problem, and you were not the one doing the work and have never never even seen my piano. Bottom line, the piano is in worse shape and unusable after you fixed it, and I am out $150.Worst service I have ever received from an establishment. They showed up 45 minutes late. Did a poor job repairing the key and left it with a horrible squeaking sound, Id prefer the key still be broke. Coincidently, when I called to ask about it, I was told it was a coincidence and it would be another $100 to come look at it. I was then verbally berated and told not to Joe Biden him for saying come on man.

Sa
Review №7

Greg and his team have helped me move my piano as well as tune it. They do great work, and theyre friendly and pleasant people. Cory tuned my piano today, and really brought it back to life. He made it a very inspiring instrument to play. Ill definitely be calling them back.

Ro
Review №8

Greg Lawrence has been a joy to work with from the start. We moved homes a year ago and, during the move, Mr. Lawrence gave us an offer to repair (restring) the piano, to which agreed it was time. While it did take a good deal longer to repair, and he would agree, due a heavy work load this summer, the work was well worth the wait. Our piano is getting close to a hundred years old and now the brass and interior look brand new and beautiful. He repaired the sound board, restrung, and fixed the action, among other things. Mr. Lawrence might be a busy man, but his work more than makes up for it!

Ma
Review №9

I was extremely impressed with their service! Mr. Lawrence and his son were prompt, kind, and courteous. They not only delivered our piano, with ease, but they also shared care tips and products to keep our piano looking sparkly. If you need a piano mover, they were amazing and treated us like family!

Bo
Review №10

Greg and his crew are amazing. I purchased a piano and the moving company that the retailer used took one look at the stairs in my condo and said there was no way. The retailer then contacted Greg and he took on the challenge. Greg and his team were professional, analytical, and extremely focused on the challenge. Their solution to the problem was amazing and required a high amount of skill. The end result was that my son has a piano delivered in perfect condition.

Sa
Review №11

I used Newsong to move a piano I bought. I bought the piano used and it came with a broken leg that was covered with white cement from a prior repair attempt we thought would be hard to get off. Mr. Lawrence repaired the leg so well you cannot even tell it was ever broken. He also repaired a broken key, replaced missing knobs on the cover and polished the pedals all at no extra charge. I was delighted when he brought my piano to my house the next day and it had new knobs, which I was not expecting. He was very polite and professional and seemed very knowledgeable, honest and trustworthy. When Im ready to have the piano tuned, I will definitely call him. I would recommend Newsong to friends and family for piano moving and repair.

Su
Review №12

I just got my Samick upright piano tuned with Newsong Piano Rebuilders. Made the appointment with Greg and Corey came to tune the piano. He was on time, courteous, professional, and most importantly, tuned the piano perfectly. The piano has not been tuned for many years and has been moved across the ocean couple of times, but he brought the piano back to perfect pitch. I will definitely use their service again and recommend to others.

Os
Review №13

Greg is great! He moved my U3 across town. Then, just last week, he came back and tuned it up. Newsong was always courteous and punctual. I highly recommend them for any piano work you have.

Ro
Review №14

I recently had Newsong move three pianos. They moved the pianos safely and efficiently all for a very reasonable price. I highly recommend their services. Because of their excellent moving services I will soon be trying their tuning services. Thanks yall!

Ro
Review №15

I used NewSong to move a piano that my grandmother bought for our kids when they were young...so lots of sentimental value there. Greg was very professional and handled the move with care. I had full confidence that the piano would be delivered to its new place without a scratch. Two thumbs up!

Jo
Review №16

I have owned a Kawai GE2 57 Grand for over 20 years, and Greg Lawrence of Newsong has provided continuous service since the day I received it. His service and support is top quality. I am now rebuilding a recently acquired second piano, which is a 1948 Baldwin Acrosonic and I know that Gregs work will be of the highest quality. The Baldwin will be a learning instrument for my 4 year old grandson since it has such a light and responsive action along with superb build quality.I keep my instruments in good shape which means frequent tuning and occasionally more elaborate work such as replacing hammers, regulating, voicing, etc. And so I can say from experience that there is none better than Greg and his staff in the Atlanta metro area.

Si
Review №17

Never would I ever use Newsong Piano again nor recommend them to anyone. I called Greg Lawrence and told him I had a baby grand to be moved but had a short window for him to do it. He stated that he had been doing this for over 40 years and they would only be at my home no more than 20 minutes. He arrived in a dirty and cluttered box van with a disheveled toolbag that proved to be as bad as it looked when he could not locate the tools he needed to remove the legs from the piano. He proceeded to remove the pedals and then moved to one of the legs. It was here that the straw that broke the camels back occurred. He was unable to remove the leg nor seemed to even know how to remove it while cursing and mouthing horrible comments about the piano. He did not seem to know how to even find out how to remove the leg. He then stated he was unable to move the piano, packed his tools and promptly departed my home without apology. I stood in disbelief while exercising restraint to not confront him with my thoughts about not only him but his company Newsong Piano. I then called another company and they arrived shortly thereafter, displayed very professional mannerisms, and prepared, loaded and moved the piano in less than 30 minutes without incident or difficulty. They had no double removing the legs and could not understand how a practicing piano mover could not remove the legs. I would not recommend Newsong Piano Rebuilders for any type of service at any level. Stay away and do NOT believe their advertising reference their abilities and experience.

Sk
Review №18

We needed two upright pianos moved from the same house. We explained in detail what had to be done, that one piano was in our basement and had to be moved up stairs or out the back and up a steep hill. They asked a lot of questions and said that they could do the job with three guys. They lied. They were 30 minutes late, *(made an excuse about being stuck behind a train) showed up with just two guys, one that looked about 60. He looked at our downstairs Piano exit and said that he could not do the job. This put me in a huge bind since I took off work to meet them and we had to be out of the house in 4 days. We asked why, after we had fully explained the job, and he made the excuse that his third guy had to go back to school, (you didn’t know that?) and that he was getting too old to do this kind of work, and that his truck was acting up and he was afraid it might breakdown. I count 4 lame excuses. Then he started giving me advice on how the next company should do the job! Are you kidding me?We called another company and they took care of us. Again, don’t call this company!

Information
1 Photos
18 Comments
4.3 Rating
  • Address:604 Industrial Ct A, Woodstock, GA 30189, United States
  • Site:http://newsongpiano.com/
  • Phone:+1 770-801-0100
Categories
  • Musical instrument store
  • Moving company
  • Piano moving service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Offerings
  • Repair services:Yes
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