Kai was an amazing person to work with! She was kind and helpful the minute we walked in the store and made sure that we were taken care of! I added my mother and father in law to our plan and we were laughing and having a great time! She really made the experience memorable! She is an amazing person!

After shopping 5 months for a new phone and plan at T-mobile and Verizon, I found that the customer service and plans were notably better at Verizon. The service was light years better at Verizon. Their training is exceptional. Kai at the Woodstock store and Cheyenne at the Sandy Plains store patiently answered my very detailed questions. Kai worked tirelessly to help me upgrade from an 11 year old Samsung Note 3 to a Note 20 Ultra, locate passwords and upgrade every application on my phone. Kai could not have been more knowledgable nor helped me more. She is an incredible employee.

Absolutely amazing service! Had so much fun talking to the two of them! Sadly did not get their names but would definitely go back to this Version because of them!

Chris did a fantastic job helping and answering all of my questions! He was very personable and cared about my needs! I will recommend him for anyone in the future!

Came in to resolve an issue that Ive been trying to get resolved for over a year. Drove almost 2 hours, got a representative Kai who pointed me in the right direction. We got another great representative named Joe. And thankfully my issue is now resolved! Thanks Kai and Joe.

I have had many great experiences here. We switched to Verizon a few years ago after having a bad experience at another phone service provider. Cheyenne was the customer service representative that helped my family, more than once. She always does a great job and really makes the process easy. Thanks again Cheyenne!

Kai was very knowledgeable. Very kind and patient. She made our wait for our new phones very enjoyable, she was a very personable associate. I would recommend this store for everyone.

I’m not usually a person to get on and write reviews however this event would be so profound I had to create an account and make a review. I went to this store near the end of Chris’s shift. I sort of felt bad for that however Chris made me feel welcomed and gave me the 100% customer experience I would not have expected from someone at the end of their shift. He would help me with all my questions and help me find the best deal suited for me. In all of my years as a Verizon customer and even an adult in this consumer world, I have never been treated with such respect, care and genuine humanity. If anyone is looking to come in for Verizon help or any assistance look for Chris as I can 100% say he is the best agent there. He is the reason I will stay a Verizon customer and loyal to their brand. Honestly if the company was comprised of employees like him at every level of the company I think Verizon would see a new golden age as a company.

Kai was AMAZING! She was very persistent and very patient. I’ve been having trouble with my account. She spent over an hour helping me getting my watch upgrade. Thank you so much! She’s AWESOME!

Great experience!! Kai was very very helpful! Was able to upgrade to new phones. Everything was explained perfectly. We will be back.

Jalani at Woodstock Georgia location was great. He was very helpful and fast. I had a great experience.

What a wonderful experience from start to finish. Cheyenne Hall was absolutely amazing. She was caring, consultative, and made the whole process convenient. She is an amazing representative for her company and has earned my business for years to come!

A terrible experience in that store! They didnt give me a refund on the phone that I had bought from them, just because I had switched my carrier! It was on 14 days window, but they still didnt give me a refund and gave me a hard time. I talked to Verizon customer service, they were totally fine with that, but unfortunately they have no control over TCC.

Chris helped us add a phone line for our kid. He was very friendly and super helpful!

Cheyennes was amazing with all my difficult questions! Also helped me with learning how to work the new phone. bc the new phone is completely different than I had. Will be back in the future

Perry was very informative and helpful. He took his time to explain my options and answer all my questions. Excellent customer service.

I had the best help from Perry! Best customer service around, and the prices can’t be beat. This is the only Verizon store I’ll come to now.

‌The worst experience in my life! I switched to Verizon and bought a phone from them but after a week I realized their service wasnt as good as my old provider so I wanted to return the phone and go back to my old provider but they wouldnt let me return the phone even though it hasnt been 14 days since the time of the purchase and they gave me a hard time for 3 days.

Chris was a great help to me! He found me the best deal to trade in my old iphone for the newest one and helped me move everything over and it works perfectly! Thank you Chris, I love my new phone!

Really appreciated Perry’s help today setting up my new phone, good dude very friendly definitely needs a raise

Chris was very helpful setting up my new phone and iPad. He walked me through the different storage options for both the phone and iCloud. He was so patient with my 2 yo and 6mo! Much faster than going to a regular Verizon store, I couldn’t get anyone on the phone at a different Verizon store. I couldn’t have asked for a better experience

Showed up at opening (10am) with a broken phone that will not even power on. Person ahead of me had an appointment, so I was asked to put my name on a list and wait in my car. There was one associate working. I had my 5 year old with me out of necessity. We waited over an hour and a half (with periodic check ins of me peeking my head in the door asking for a time estimate and being told a few more minutes) before my daughter started having a panic attack. I let the associate know that she was having a panic attack and asked if there was a way to get a new phone on the computer. The associate frustratingly told me she doesnt know how to help me because she is having trouble with current customers credit card (inappropriate sharing of information). The customer was the one who was able to tell me I could go online and request help. I left and took my panicked daughter home. By the way, there is no way to do it online without calling - and I have no phone to call, so thanks Verizon. When I do have a working phone, I will definitely be calling corporate and lodging a complaint. I realize it is a pandemic, but we are almost a year into it. Have your protocols and procedures down!

Cheyenne was so very helpful. I came in a panic because of the hack. She just took care of everything. Give her a raise!

Chris was so very helpful when I came in with a shattered phone. He helped me work out a new phone with my plan, and set me up with a case and a screen protector (and he put both on there).Thank you, Chris and Verizon!

Cheyenne was a huge help and made all the difference in my experience here today. She knew her stuff and had me all set up and ready to go in no time, plus she was a pleasure to chat with. I would be extremely pleased to work with her again for any of my Verizon needs!

KaiJon was my in store customer service representative and worked almost two hours trying to figure out what was wrong with my activation service. She contacted and spoke with the Verizon help desk but finally solved the issue on her own while being professional with me and other customers that were waiting for their turn. Very impressive young lady to work with.

Wonderful experience Cheyenne was so helpful taught me new things and new ways to use my phone

Chris helped us start new lines and get the best deal to match our family. He was very knowledgeable, relatable and easy to talk to! He made our phone buying experience easier and fun! Will definitely come back again for his help!

Shuntay Trott was extremely helpful, patient!!! Great customer service! Perry solved an issue I was having. I am extremely grateful for his great sevice!!

I had accidentally got water in my phone and my phone had a crack in it. I was so sad didnt know what to do I couldnt afford to pay for a phone up front. my boyfriend and I walked in and Michael helped us. we talked options and everything worked out! he was so kind. he made me feel at peace and happy! he is the best Verizon employee I have ever talked to

Yes very good experience. Perry was very nice and diligently help me exchange my phone and set it up. Very friendly. And highly recommend his services.

Kalidor is a wonderful salesman and give all the info you could ask

I went in last month and had the worst customer experience I’ve ever had in any store.I had broken my phone and needed a replacement asap so I went to this store and purchased a new phone. I was told I had 13 days to return it if I found a old replacement at home. Luckily, my friend had an extra so I was happy to return the new one I just bought.I tried to return at 2 separate Verizon stores to learn I could only return at the store I purchased at because this location in Woodstock is not an official Verizon store.So I come back to the store and there’s a paper sign on the door saying they’re closed for lunch for 30 mins. I waited outside 45 mins and then went home.I came back later and was excited to see someone inside. I told the customer service rep that I needed to return my phone but she interrupted me not allowing me to explain this whole story to tell me I had to pay a $50 fee to return the phone. I tried to explain Verizon had put a credit on my account because a Verizon rep from the second store called corporate and got me the credit, but she interrupted again saying she was the manager of the store and that I had to pay the fee. At this point I had only had said 2 sentences since I had come in but I gave up talking and listened to her mumble and complain to me the entire time she processed the return.She finished the return she told me there’s a strange $50 credit...and that it’s interesting how my mom called and was able to finagle a $50 credit...I’m a 25 year old adult and my mom was not involved in anyway. I was shocked! And I just told my story and interrupted her as she tried to interject.I understand she may have been having a horrible day, however if I provided this kind of customer service I would be fired immediately.

Really good experience help a lot. Perry

I received great customer service from Super Mario. He was very professional and very knowledgeable and guided me through setting up five phones. I will becoming back to this store. Highly recommend!

Ask for Cheyenne she is AWESOMENESS 🤩

I want to give a shout out to Cheyenne for all of her help in getting my phone replaced. She knows the true art of customer service. She knows her job, but most importantly, she knows how to treat people. You forget what someone said or did, but you never forget how they made you feel.

Chris was very helpful & knowledgeable & really worked to get the best plan to fit my needs.

After getting 2 new phones for my wife and I, we went back to upgrade our daughter’s phone also. Nico gave us the same excellent service that we received on our previous visit. I was very impressed. If you’re in the Atlanta area and need a phone, go and see Nico. You won’t regret it.

I had to get a new phone today and I got to spend some time with Cheyenne Hall. She put me first, was very helpful, and sweet. I told her I would have come sooner had I known it would be so easy.

I can tell this young lady, Cheyenne Hall cares about her job and about the children her company supports. My faith in humanity is restored

Comparing service from corporate location down the way to this TCC is not even possible. Cheyenne you have a customer with us forever. We just want to ssy thank you.

I have never left a negative review. However, my experience with the district manager Kai was extremely unprofessional. She claims they do not replace screen protectors, although a gentleman helped me with the same issue at this location a few months ago. No service and made me leave the store. I was very offended and felt threatened. No loyal customer should feel this way.

We visited this location two weeks ago. My wife had travel plans for the next morning and needed to port her work telephone number to Verizon from another provider. CHEYENNE HALL was absolutely incredible. Working between Customer Service at Verizon and the other carrier took over an hour and a half. She was patient, incredibly knowledgeable, and persistent with them on the phone. The number was FINALLY ported over and everything is working great. Cheyenne was the picture of commitment to the customer.

Cheyenne was so helpful today. Im grateful that there is a TCC close by.

Excellent service from the employee there named Cheyenne Hall. Funny and friendly atmosphere. Quick solutions to any questions and concerns. Very patient and understanding. Will return to this store for all my Verizon needs.

Excellent service from Perry Brow. Would recommend this location highly.

I will be bringing my family back to this store to see Cheyenne Hall. She was real helpful

Amazing customer service! I had the best experience here at TCC with help from Nico. He was very helpful and knew exactly what I needed. Highly recommend visiting this location.

Was told we would get a rebate back from our phone after two billing cycles and that we didn’t have to fill anything out after three months we call and ask and the guy that sold us the phones said no you just wait. Finally the manager says No you had to fill something out before 30 days. But because the guy at the store said after 2 billing cycles. We didn’t fill anything out. Fighting with the manager and customer service because it’s a franchise owned store customer service can’t do anything about it. About to switch back to another service because this one can’t resolve this issue.

Chris helped me today. I purchased a new phone. He was very nice, very knowledgeable and helped me with everything I needed!!! I am a very happy customer!!!

Milan makes TCC Verizon look great! He’s professional, knowledgable and very polite! Highly recommend this store!

Chris was helpful, thorough, and fast. Couldn’t recommend more.

Thank you so much, Super Mario!! We appreciate all the time you spent with us on 3/30!!!! You got us a great deal and we enjoyed the company! You worked hard and we came out with 4 new phones, chargers, and cases for less the $5! You are the best! We will never visit the other Verizon store!!!!

Cheyenne Hall took her time with me today, she was a great experience all around.

Very glad I met Cheyenne she was very helpful

Went in with my wives phone that had fallen in to a puddle of water. Cheyenne Hall was my rep and she was awesome! Not only did she help me get a new phone, but sh was able to save all of the files, photos, etc on the other phone! She was a miracle worker and when I have other cell phone issues I will be going to this location.

I have been a Verizon customer for almost 15 years and I used to dread going to any of their retail stores until I realized that the best one was in my backyard! The entire staff is lovely and extremely helpful but I dealt with Nico primarily and I would definitely recommend asking for him. Great customer service, yall!

I went in this weekend and was very skeptical about my wife getting a new phone. But after speaking with Nico he answered all of my million questions and made the experience a lot better. We ended up getting a new phone because of him. Would go back to this location because of Nico!

Nico was so helpful and well versed in the technology. He made my experience so easy and I’d love to come back just because of him.

I upgraded my phone today at this location i worked with Cheyenne Hall. Great service from this young kady.

Nico was amazing!! He was very knowledgeable about the products and helped me make the right decision for me!! Will def be back because of him!

I was very happy with my services from Malon amd Cheyenne and i am so excited to have verizon again

My experience was excellent. Both the rep and manager exceeded our expectations. It was a rewarding and pleasurable experience. They walked us through everything from start to finish.

I once called going to the Verizon store, entering in the great abyss. Not anymore. I had a difficult exchange to make, on a time constraint, with an out of state phone. Nicco was knowledgeable, courteous and patient with me making this difficult chore an easy experience. Thank you Nicco. You are fabulous.

Cheyenne Hall took care of all my needs today and did a great job! I recommend this location and I thank these people for working through this pandemic.

Better than the corporate Verizon Store, no one talks to you, at this store, the employees speak to you treat you like they want your business and care about what you say. The last two times I went to the Corporate Verizon Store, After he told me it was quite busy, I watched 3- 5 employees gather together and talk to each other. I walked out. I just happened to drive by the TCC Verizon store, and I have never been back to the corporate Verizon store in Woodstock.

Kai & Cheyenne are Fun and helpful!

Went to the store today and receieved excellent customer service from Malon!!he truned a horrible experience into a great one! Verizon almost lost a customer but he saved the day!

Exceptional service!!! Thank you team!!

Patrick Thomas at the Verizon store in Woodstock has helped me several times with my iPhone 8. He is very knowledgeable and has lots of patience with someone who is not very computer friendly. Your company is very fortunate to have him in your employ.

Kalidor was awesome

Received amazing one on one service from Cheyenne Hall today

I have been to three different Verizon stores today to get my mothers new phone set up and it has been horrible. I finally made it to Woodstock and Cheyenne Hall amazed me. She took her time with me, gave me options and stayed polite. I have never had customer service like this before in any store ever. She truly feels like family now. She really cared I could go on and on.my sister just passed away and the only way I can heare her voice now is because of Cheyenne restoring those contact! Thank you Cheyenne and Verizon!

I would just like to thank Miss Cheyenne Hall for the help today I am very impressed with the service I received at TCC. This is an excellent choice of location for holiday shopping!

The staff was friendly, professional, and highly knowledgeable about the various phones, products, and services. They were very eager to please and was quite possibly the best experience Ive ever had in a cell phone store. Go see these guys!!

Patrick was so helpful and really is a great person. I will come back. 5 Stars! Actually 10!

Great experience at this Verizon franchisee store.

Come to this location trust me! Cheyenne Hall was swift, helpful, and absolutely sweet.

Went in to purchase headphones. Was underwhelmed by the store setup and options.

Whatever the challenge is Cheyenne Hall finds a way! Thank you TCC

Great experience here with Cheyenne Hall! We will come back here for all Verizon needs!

We had a great experience here. Stop by and see Cheyenne for any of your verizon needs!!

Cheyenne was very informative and helpful, we will come back!!

Got to be the worst Verizon retailer I have ever been to. Dishonest customer rep. Lied about the pricing and promotions on the phone they showed. Had to go through an actual Verizon store to get things made right. Go to a Verizon store and deal with them. This dealer is horrible.

It is not the employees at this store that I am giving the one-star rating to, it is Verizon as a company. The workers in the store do the best they can. For example, for some mysterious reason my service was cut off. I was paid up, so tried to actually get someone on the phone. I just got the run-around in their automated phone help system. I went to this store, and even they took forever to get through to a live person. The person couldnt figure it out, said it must be an outage. A few days later, still no service. I went to a Verizon store in Atlanta, same long wait to get a live person on the phone. Turns out it stemmed from a brief message that popped up on the screen: do you want HD voice? I clicked yes and didnt think anything of it. There were no details. Turns out its an add-on that costs more, but since it wasnt included in my plan, they shut me off. !!! It was just the luck of the draw, getting a person at Verizon who knew where to look. A week without service for no good reason. Got a problem? Verizon doesnt care! Good luck with that. Im going to Ting, where you will get an actual person to talk to for customer service.

Cheyenne was brilliant and so quick! What a genuine young lady!!

Nico was extraordinary! I have never had anyone as helpful when I came in the store needing assistance.

Excellent service, very knowledgeable will definitely come here again for service. Thank you.

Recieved great service at TCC today. Thank you Cheyenne.

Patrick was outstanding, helped set up our business lines in a short amount of time. Highly recommend.

Jeff & Patrick were extremely knowledgeable, professional and customer focused. 100 % satisfied and I highly recommend.

I recommend Cheyenne Hall for services!

Ask for Cheyenne! Experienced & great attitude!!

Nicholas Gonzales was awesome. He is an asset to Verizon.

Cheyenne was great stop at this location for the best service!

Lucius Gantt, regional manager was a great help. Lucky me, he was visiting store today. I had many questions, as senior citizens always have, and he was wonderful helping me. Thanks you lucius!Came back to store another day and had fabulous help from jeff. Thanks guys !!

These guys took 4 hours to activate my phone, it was a huge inconvenience. I thought it was a fluke, so I returned to get some accessories, during this visit, I received more of the same inconsiderate treatment. Verizon is a great company with lots of stores, do yourself a favor and visit another

Cheyenne at TCC helped me get my new verizon prepaid phone today. She always tells me to come right in for any kind of phone issues and that just means the world to me. Thank you

Knowledgeable, Great conversation and wonderful service at this location! We will be back to see Cheyenne!!