Although car accidents always tend to be frightening, Gerber Collision & Glass made the experience much more manageable. They contacted me a minimum of two times a week, every week letting me know how the car was coming along. They were very honest and upfront about how things were going. If there was going to be a delay of some sort, they called me to make sure I knew. It really made me appreciate a business who makes it clear that they care about you as a customer.My car is 100% complete now and it looks brand new. I’m pretty amazed by the quality of the work they did. They really put their all into this job. Coming into the situation, I was worried parts of my car might not come back the same. The team at the Woodinville Gerber Collision & Glass put those worries completely to rest. They were all delightful to work with, and made me feel very welcomed at their location.I can certainly say that I would recommend you get your car worked on by their team. They put my doubts to rest and really proved that they are what the say they are. The work was all done in a professional manner, and I was impressed overall by the repairs done by them.

Had the first interaction with the team at Gerber Collision & Glass, from a recommendation from the guys at Firestone in Woodinville. Thank you to lead Josh for the kindness and help with such an easy fix for my passenger door. I so appreciate getting a local recommendation, but also appreciate the high level of customer service and care from Josh and the office team too.Much Gratitude, Julia

They were very professional, they listen to what wanted and needed, picked up my Jeep and it looked AMAZING!!! Josh was so on top of thing that I did not have to worry at all. Thank you Josh for your excellent work. Would recommend these guys all day long!!!

Great work and good price.

Busy place. On time with scheduled estimate. Has done excellent work for me in the past.

This shop was so easy to work with. They keep you updated through the whole process an are very friendly. They also do great work!

Extremely helpful and excellent communication. Plus they finished the work 6 days early. They also worked seamlessly with my insurance company USAA. Finally they handled the arrangement to get new a rental car though Enterprise both the pick up and the drop off. I would highly recommend them. Oh, and the repairs were done well. My cat looks like it did the day I bought it two months ago.

Just got my car back, they kept me informed every step over text, Josh was great keeping me updated and it was even completed 4 days early! Amazing service everyone was nice through the process.

It took one day to order in the part - they accidentally recieved the wrong part and had the correct part before the end of the day. They were apologetic and SO FAST to fix the mix up. It ended up taking maybe five minutes to install once they received the correct part from their dealer. Great customer service. I wont go anywhere else from here on out. So impressed with the professionalism and quick service!

Used them twice through insurance and regretted I ever did. Bad quality repairs and no chance of getting the problem fixed, because the person responsible doesnt return your call then they claim they have no record of you contacting them! Word of advice, dont make the mistake of using them. Take your business elsewhere!Update, they resolved the issue offline and so Im upgrading the review to 3 stars.

Polite, friendly, and professional staff. My car went in scraped and came out perfect. I am happy with the whole process. I will use them again if I ever need to.

Very friendly staff and good job done. They take care of all details with insurance. Thank you.

So I tried dealing with the everett Gerber first and was very displeased with how they did business. I brought my car to this one and was pleasantly surprised. They keep you updated throughout the day of everything that is going on. With how busy they are they were able to do a paint job on my trunk in less than 2 days. Also the paint job looked great. I would highly recommend doing business with this company.

Very, very nice staff, dog friendly, very efficiently run business, quality workmanship.

Excellent service. They had my car done exactly on time. Great work and friendly staff. Will use again for future repairs.

I was told to go here after I was rear ended. The at fault party said it would take over a week to get my scheduled for just an estimate. I took my car in, the staff was pleasant but did not have any of the car accident information even though it has been directly sent over from the insurance company. It has been over a week and I still have no received an estimate. I have called the shop twice and both times my adjuster “must be in the back with the technicians” and he never called me back. Called a different shop, the had an appointment in two days, stating the work will begin immediately.I am not sure if they do good work or not, but they certainly can not do it quickly. Wasted over two weeks with a damaged car because of them.

Excellent service. Had my truck done exactly on time. Great work and friendly staff. Will use again for future body work and repairs.

My car was repaired perfectly. If you are in the area I would recommend them for repairs.

Mark was such great help ! Great company! Great service

The most friendly and service is absolutely phenomenal place to go if you need to have your vehicle worked on.

The Gerber team in Woodinville were fantastic from the very start! From the folks who check you in to the team who worked on and fixed my car, the team was so kind and friendly! They were fantastic about clearly communicating expected timelines and then providing status when or if any changes occurred. Great to work with them! Highly recommend!

Friendly staff and my car looks great, after this second go around. They figured out how to get my insurance company to honor their guarantee. After my experience that led to a very angry review (this is an edit), I had two neighbors tell me that Gerber was recommended to them by their insurance companies, same as my initial visit.

My car looked as if I never had a collision! Great work!

Pleasant experience. Will definitely return.

This is a terrible place to go to they really screwed up my friends truck they got us down there said it was ready to pick up the truck but it was missing a part on the bottom of the truck they screwed up the bumper when they put it back on no I wouldnt recommend this place at all wasted my gas taking my friend there to pick up his truck and it wasnt ready the people they have their are kind of incompetent and they were hoping that he wouldnt notice the missing part the only reason he noticed it I was sitting in the car on a little bit of a slope so I could see underneath the undercarriage so I said to my friend theres something wrong with the front end take a look at it so he got down on his knee to look Sure as s*** the black plastic guard that sits directly under the bumper was gone they didnt bother putting it back on and they were hoping we would take it so they wouldnt have to work on it anymore no dont go to this place not worth it having them screw up your vehicle you can find a better place to get your repairs done now they kind of screwed up my car with my insurance claim last year when I was in a collision I got broadsided so they totaled my car even though I could drive my car just fine in fact Im still driving it State farm wood repair it they sent me a check for it but I bought it back no Gerbers collision has got no star rating with me even though this says one it wouldnt let me post a half or a quarter star 😂

From beginning to end great quality and friendly people.

I was very happy with the service Gerber offered from start to finish. They helped throughout the process and took care of things I wouldnt have expected them to have to bother with. Thanks!

Always great experience and satisfied with estimate... great place to do business with

Excellent service! i have no complaints, they did an awesome work on my Car

Guys inside are very nice, but they don’t have a reminder system setup so it’s very easy to miss your appointment.

They are terrible. Dont go there! They messed up the first quote and then had to re-submit it to insurance, which was still approved by my insurance luckily, but meant I was without my truck for 3 additional days. Then when they said the truck was done I came down and it still had damage from the collision that they missed… Stay away from these guys… Now I have to wait longer and work with insurance more.

Great job fixing my car

I’m hoping the front desk does not reflect the whole of the people who work at Gerber. I mean, you are already traumatized by an accident, then finding time to run around to take care of repairs, etc. I received rude and glib treatment from the front desk just to try to get an estimate. No time for that.

Very frightening experience dealing with a accident, customer service was great.

Knowledgeable, friendly staff

They know what they do

Unprofessional

Employees are friendly

The Pacific Ocean is just beautiful. Fantastic to stand there.