Very untrusted peopleI bought a truck with side damage for 5 k when they get it I found that the engine is obviously broken and it have damage everywhere, they didn’t mention that it has mechanical damage and when i tried to return itThey refused to return it and charge me 600 USD for re-listing feeI called the customer service they told me they can’t do anything and I have to talk to yard manager who charged me listening fee 🥺🥺

It’s a truck driver named Deon that has poor customer service skills. I specifically asked to have a call before drop off to dispatch to have a person there to meet him for paper work. Person didn’t have time to come out, I didn’t receive a call before drop off on two separate occasions. First drop, he placed my car in the middle of the street, didn’t receive a call until he dropped the car off. Months later, Second time, he didn’t call me until he arrived, then drove off without having a key. Dispatch and Deon keep a repetitive saying, you’ll have to speak to dispatch or you’ll have to speak to the driver Deon, which both have come to an organized understanding too, but to call you before a vehicle drop off

As a car transporter I got to copart at 8am when they open today and I had my paperwork done, loaded and out of there by 8:30. This place works like a well oiled machine.. a+ review from me !

All was good, easy to find, watch for signs when you get to their entrance, kind of a blind entrance for the public....(the haulers drive to the very end) so sad to see sooooo many wrecked cars 🚗Customer service was pleasant. Be Safe All

They treat car like trash when they load and unload them.When you buy car make sure they don’t break something when they bring it to you

Very rude ladies at the desk no respect for customers at all, I have been dealing with copart for 15 years and these are the worst employees ever, me and my 4 dealerships will be moving on to iaa and manheim from now on, will not be spending another dime here.

This place is horrible. Please make sure you have tire care for your vehicle. The loading area is pitiful. People just throw broken car parts all over the place. An no one from management ever sends anybody out to clean up the place.

I love the opportunity it provides for regular people to purchase vehicles, its an easy process, and very hands on, the one thing I wish is that they would eliminate the (Dealer only certificate of title) those same vehicles should be available to All fully paid members like myself.

Very nice helpful staff..Kelly Sack is Awesome!!

Outrageous fees and awful service. I tried calling several times to arrange a pick up time. I was unable to get through so finally I just had to drive there. Not only are winning bidders charged an astronomical 30+% buyer fee, You are required to pay a Virtual bid fee $79 and a Gate fee $59 (Whatever those are). If your vehicle is not picked up in three days you are charged a $20 per day storage fee. If thats not bad enough, this year you will be required to pay a yearly membership fee.

This location is ran like an absolute circus compared to all other Copart locations we have been to. They have 8 X’s on the ground for 8 people to be safely “social distanced” in the lobby but only allow 4 people inside at a time. Next they now have it where you MUST HAVE A smart phone to pick up your car. You can’t just walk in you have to do some On-Line app nonsense. After going through that it tells us we have a 91 minute wait at 11:55am... at 12:10pm still 91 minutes, at 12:38pm while writing this review.. still 91 minutes. There is 1 person doing customer help at the desk while 8 others can’t leave their desks. You would think that the paying customers would be a little bit of a priority to any business but not here. The flint location is always in and out, very quick, no nonsense this place is ALWAYS a 2-5 hour stop. Never been in and out of here quickly even pre - covid. I just don’t understand why this is the only location out of all the Copart that can’t figure things out. I will say that despite the extremely long waits and slow customer service everyone here seems polite at least but that’s about the only good things I could say.

Very rude customer service they do not even deserve one star review.

Awesome place. Mans play ground to buy auction vehicles

Checked on google auction place hrs 8 am to 5pm. Came to the location at 3 40 pm . Was told not able to pick up car. They claimed they had to many drivers come at noon so they decided not to load anyone after 3 pm . They were worried so there forklift drivers do not get overtime.called the dealer that purchased the car . He did not get any notification or email. The Karen inside told me that she dosent care that I waisted 7 hrs of driving . She also claimed there was something on there website that stated they were not releasing cars after 3 pm checked website there was nothing. Tried to bribe the forklift driver to bring me my car for 100$ . Would not take the bribe but told me would get me my car since there was no more line. But the karen from the office told him otherwise.

Had a good experience at Copart Detroit.Staff were helpful, and loader driver was careful and helpful.Tim

This place has always been Very welcoming but, I was there November 5th, 2020 at approximately 4:15pm and wasn’t called until 5:15pm and was greeted in a very rude way by an employee named Katie. She didn’t release my vehicle. She denied to get me the manager when I asked to speak with them which I thought was very ignorant. I tried to explain that I was coming from Chicago. Made a 4hr trip to pick up my vehicle and was there on time just to get denied. I had to stay at an extended hotel which was more money out of pocket and I didn’t even have breakfast in bed. I’m very upset with Katie and her customer service skills. Aside from that, today November 6, 2020 At approximately 1:12pm I was taken care off by a sweat heart named Richelle. Great customer service by her. Katie you should be ashamed of yourself.

Pretty quick getting in & out for trailer pick up.

Horrible experience. After spending thousands of dollars and dozens of hours in effort they pulled run and drive car up to me. Belt exploded in a smoking melting mess and the copart employee laughed and said ha my job is done here. He didnt turn it off and do the right thing when the belt was too tight, he just drove it straight to me whether it wrecked it or not. Then came the nightmare. Car was listed as minor scratches, no damages. Frame was rusted into oblivion - the cars frame was GONE and they didnt disclose it all, it was dead obvious with a two second look under the car on one knee. They said whoops and now Im out over $1000 in fees, airfare, gas, etc.They looked for a reason to not cancel the sale either. Car they sold me with a clean title was so structurally unsafe a cop would have impounded and seized it for scrapping were I to drive it. Should have been sold to dismantler. Avoid at all costs, do not understand any circumstances trust their assessment - a car pictured, listed, and guaranteed to not be a rbrb

The buyer fees are up to 25% which is very unethical. Most Auctions are at the most 10% so please be aware before purchasing vehicles. I paid $1000.00 for a truck and after the Buyer fee, virtual bid fee and Gate fee I ended up paying $1700.00 which is almost double.

Very unorganized. Property was removed from car but took days to find????? They didnt give a S--T

I dont recall going here.

Forgot name of the lady working there, but she let me in even after they were closed after telling her that I had been trapped by the train passing that wasted my time waiting for its long slow pace. She was very nice, accepted the payment and saved me another trip. Followed her tip to avoid late afternoons to avoid the train. Went there another time trying to see her again but did not see her. They are very fast. Now payments are done ACH to save time. But the employees there were always nice and fast. Highly recommend.

Manager there is not reasonable. Their listings are NOT accurate. Missing information. When asked about the listing theres always a cover up story for the missing details.Heres the WORST part:The communication amongst the employees absolutely DISGUSTS me. I was standing in the lobby waiting for some paper work to be completed, and the few ladies sitting at the desks begin to make fun of a customer that had been there a little before I arrived. They were cracking jokes, making fun of him, and laughing away, all while I was there right in front of their faces. I strongly believe that after I left they started making fun of me.HORRIBLE customer service and ridiculous fees (almost $3k in fees for an $8k car) Copart used to prioritize customer service but just like other multi-billion dollar companies, they lost sight of that a while ago. Tread carefully!

All copart should be like Detroit

Very pleasant staff. One staff member in particular name is Rose who was very polite and proficient.

Poorly managed, stay away unless you want to lose faith in humanity.

Excellent customer service very satisfied with the cars I buy from there.

Horrible location. Showed up at 12 noon, kiosk said 5 min wait and 1st in line. Waited till 1pm to get in because all employees quit working for lunch, bad customer service rude employees

This place is big what there was a friend of mine get some stuff out of her car her car was totaled that was kind and courteous brought the car to us got what we needed and we were gone goodbye old car I hope I dont got to go back there but if I do I hope the staff is this kind and helpful as a staffing was working that day

Good workers. Perfect fast service

Buyed a car, run and drive. When i wanted to pick up the car, it’s not run and drive .Now, they don’t want to refund.Worst experience ever with this manager Logan.Guys be very careful.

Need better workers... Workers are disrespectful n need to do they Job better

Good service

Rude, not very respectful, and absolutely no customer serviceIt gives you a real feeling of DetroitThey act like youre an inconvenience to them

Easy and quick vehicle pick up

You cannot really tell how well, or terribly, a business is operated until you have a problem. Having encountered my first issue with copart I was worried about how I was going to be treated and my situation handled. Without going into too much detail, I started working with Logan to have my issue resolved and he took care of it quickly and professionally.

No problems. Got loaded up pretty quickly and back on the road

If I could put 0 star I wouldWorst experience ever the staff was rude they shouldn’t be workingDon’t buy from this Copart

Rose, is a Jewel that works at Detroit Copart... My only problem is, rather than having four different types of payment sir change. it should be 10-12% across the board... Dennie and the Jets

Its a place for wrecked/totaled cars. Not much else to say.

I needed a van and was able to bid online for one. I went into it completely blind having never seen it before. It was donated and thats all I knew.I won it for $200 and was super excited. When it came time to pay, the final price was $485! (Or $470 with a secure payment.) Maybe I just didnt read the part about all of the fees that go along with it but it definitely wasnt obvious. But thats my bad.I was able to pay for it online and had a buddy of mine flatbed it back to me. I spoke with a gentleman on the phone who was as helpful as he could be. (I was asking him VERY specific questions about the van which he himself had never seen or touched.) But he was still very helpful, along with another lady who I spoke with and e-mailed back and forth with several times. They never took long to respond to my calls or e-mails.The van runs and drives great! Only drawback is that the air conditioning doesnt work. But for $200 I now have a van for my family that I feel safe travelling in.Will definitely be buying my husband a vehicle from here soon!

Super friendly staff

Nice people great work ethic and fast for when you are in a rush

Was actually better than what I expected. Even the customer service is nice.

Be careful if in a live bidding, cause it will cost you dearly, and dont bid without checking out the vehicle. You cant smell pictures.

They have great deals,,

They have more charges than any place that sells wrecked cars and trucks. They charge 500.00 more if you want a vehicle that is white than any other colors . they will rip YOUR wallet charges you FOR everything where other places wont think about charging ..only let one person inside the property if you buy a running truck and if someone elses wants it ... Guess what we had a drive shaft missing or wires cut so You couldnt take the. Vehicle YOUVE paid for . .my opinion they are crooks.

A little slow but staff was kind

Call for appointment so much faster.

These people are rip-off artist I bought a car thats supposed to be running and driving you needed an engine cheap people is no good

There are thousands of cars. The staff is friendly and helpful (thanks Amy and Tim!) One process I hope they revise is that when you go to inspect a vehicle you cant drive or even put into gear to feel trans, I cant purchase something I cant feel. I understand liability. Maybe customers like myself with insurance could & customers w/o shouldnt? A little disappointed

Super Slow took over a Hour to wait for the loader who was on a smoke brake. This is the worst Copart in the mid west.

Had the worst experience ever with this company . Gave Copart a cashier check February 13, 2020, got a call on April1st from the RUDEST person ever saying they lost the check and i HAD to go get another one after I made a 60 mile round trip to my bank to obtain the check # during the stay home order that was in place. Made another 60 mile trip to cancel and have the check re-issued and was never compensated. Will NEVER do business with this company again.

Whats the point of a mobile app when I still have to wait 30 minutes for a title

Very Good customer service. Just do your research and know the fees. Would have given it five stars but the fees are too high.

I like this place workers always buzy but they help alot

Very helpful. Took a little long,but Im really happy that they could help me woth relocating my car and getting my things out. I appreciate it.

Good place to go usually get in and out pretty fast.

Had to stand out in the rain for a long time, some kind of tent or even a barrel with a fire in it wouldve been nice. They shaft you with fees but you just have to factor that into your cost.

Excellent service

Its very nice

Worst Copart I have ever been to.

Good people and fast service

They were very professional Ill rate them 5 stars

The team there is absolutely the best. The manager Logan goes above and beyond to resolve any issues.

Lots of good deals with a dealers license ive been told

Amazing staff especially Rose always ready to help, fast service just do your research before buying any car and check it in person will save you a lot in the long run.

I hated this experience with copart. I bought the car thinking it was a run and drive as listed. Car got to me and was leaking motor oil like no tomorrow, transmission was cracked and car didnt even turn over. New motor and trans and 7k dollars later and car is better. Copart doesnt even check their cars beforehand. Step up your game

Everyone that works there is amazing, fast with the paper work and never have any problems, thank you Login and Sis for the service

There this lady name Mrs Laura and she was most coolest lady out of this whole promble with truck she helped us so much when we got there she helped us even more she needs employee of the month she really does her job and was great at all hour there and felt tooken care of thank you Mrs laura

Just because they say runs and drives that doesnt mean the engine sounds good or the transmission shift good

Nice staff great customer service nice place to bid on cars

Helped a lot

Very frustrating trying to please this company in order to make a purchase. You are caller 48 and the hold will be approx 80 minutes That pretty much sums up there customer service.

If you know what to expect great place to shop for vehicles (should be mechanically inclined)

Deceitful place. I recently bid on and won an ATV that from the pictures looked to be in decent condition. You would think they would have bothered to take pictures of the 3 places the frame was completely visibly broken. Also the forklift driver hit my truck while loading it and didn’t even blink! He didn’t acknowledge what he did, apologize, nothing.

The workers were very helpful and my car came out just fine

Busy! Give the load slip to the hilo driver, wait near the tables by the entrance for one to stop.

Very fast !

Staff inside and outside extremely helpful... Best copart is it yet!👍🏼

We got a great price for our 08 Prius,that had over 280,00mls!Great customer service!It was fast we didnt have to wait hours, and it took a whole 20 minutes to get it done!

This place is unorganized staff sucks

You are very welcome,the only reason 1 star was missing is that Im 16 and not allowed inside but you guys have great customer service and are always there.

Very high fees especially on commercial trucks. They charge double of what IAA charge stay away from Copart.

Lots of bad dealers who cheat to make money, I used to tow from copart all day and Ive seen crazy stuff, all Im saying if you wanna buy a car from this location you better go see it before bidding on it, I remember pulled clean Saturn outlook with no trans no exhust copart described it as starts and say nothing about missing parts, also will not describe frame damage whchis illegal. Ive seen a dealer bid on thier own cars!!! The bottom line copart will describe anything run and drive they do not care, I hope they investigate this location and close it down.

Nice people. Service is quick and easy

Horrible customer service- IAA is far better

Honest about cars but I feel like no one cares

Nice staff prompt service read other Unsatisfied customers I didnt have that experience.

Verry good place to buy a car truck or suv

Terrible service. We drove 7 hours to pick up a car and they make us wait almost 3 hours to get our car, because between them not have paperwork ready and employees going to lunch. No one was friendly in this location at all.

Waiting can get long but nice folks

Copart best place to buy good car or truck always go with top

The have nice car and it is aford a book

It’s a good place for sellers because they can rip you off, not for buyers, they sell junk cars as run and drive, major problems not disclosed, I ended up taking the car to the scrap yard because it’s not worth fixing, they say run and drive, minor dents and scratches, when it arrives engine knocking, rear axle about to come off and .. I stopped buying from them not trustworthy at all

This is the slowest copart I ever been too in the whole USA

The loaders lift the cars with the forklift not professionally and the damage the bumpers on the cars.

Pretty lady loader operator

Bad service,they say a driver can,t get out of their truck to knock on the door to move a car. so they come to toledo from detroit to get a car but can,t get out to let you know they are here.so they leave. what an excuse.how do they get out of their truck to hook the car up?? when you talk to them on the phone they are no help

They do not value your time waited all day to pick up a car.