Republic Services did not completely empty my garbage can. I called and spoke with a Republic Services representative and she gave me two options:1) They could send a driver back out to fully empty my garbage can and charge me an extra fee.2) I could wait until next week and leave extra bags of garbage outside my garbage can and also be charged an additional fee for each bag.Incredibly disappointed, frustrated, and angry!What a joke.

Here in Woodburn, the disposal service is the worst service I have ever had. Several times they forgot to pick up my trash, recyclable and green waste. I called customer service and they said sometimes the drivers forget where they have been on their route. May I suggest if they have a memory problem they should not be driving a large trash truck. This time they dropped off trash receptacles to a house that is vacant and took mine away. So now I do not have the correct trash receptacles for my address because I am using the vacated houses trash receptacles. Someone needs to pull their head out and get some brains. Because this is not the way to runA service

Nice people! The front office is closed, no entry due to covid - but they are there. Just call the phone number on the front and they will take very good care of you.

I am a new customer, I have had 3 missed pickups for recycle and was told that recycle services is free whats free? if i didnt pay for garbage services i wouldnt have recycle services. This is just to justify why they keep missing my container. Very poor customer service as well as there services they provide but what do you do they are the only option where I live🤬

I just went and used their community collection bins to drop off an entire Uhaul truck full of boxes. Amazing resource to Woodburn, thanks Republic!

I have service with this company and it seems like all they want to do is nickel and dime you. I had to call for a new can because mine broke. First time I have ever had to replace one. I was told it was free this time but if it happens again in a year then it will cost $79 for a new one. I asked how they would know that I damaged the can and not the driver and was basically told it will fall on me. Then this last week I stuffed my can full the best I could (I am a senior citizen), and the lid would not close therefore things were piled at the top. Nothing was falling out. I then get a bill for $5 and they are telling me that it is an extra bag charge because my can was too full. I have certainly seen worse scenarios than mine and have done this more than once in my long life. Never have I been charged $5. It is not just this company but it seems to have become the normal. Nickel and dime the people that keep you in business and then threaten them with a discontinuation of service if it is not paid, regardless if it is fair or not. This is not the first company that has basically either threatened to withhold service of money from me if I didnt comply with their demands. What a shame!!!!

Sadly, I was told I have to schedule in advance a pick up for bags of leaves. Really? Ahhh I miss the old days when a guy or gal could just hop out of the trick, grab my extra bags and charge me for them...

So far... Not so good!Just moved to town,and had attempted to setup all necessary services well in advance. Their online service did not have my new address;which I was used to, since it was a new construction. So I emailed my service inquiry, and nothing, no response for a week. Tried to call, and nothing, so I emailed again. (Please Note, when sending a call straight to a reject message, saying to call back during office hours... SAY WHAT THE OFFICE HOURS ARE!)Finally call and get ahold of someone the day we move in to the house. He said we were too late for service that week, but I pay my deposit, and cans are supposed to be dropped off before the following weeks service day. (Not when, just sometime..)Week was coming to a close, with still no cans, so I called on Friday, and... Closed! And remained closed thru the entire weekend.Im paying for service without cans...Finally got ahold of someone today and cans are supposed to come today. Well see...

Horrible company, over charges seniors for not being able to push down LIGHT garbage. Can lid open 1/2 inch because poor hinges and I have photos to prove it, and they still charge me $5 extra. Marion County lets them have a monopoly in this area. Attend council meetings with me to forbid this company from renewing contracts. Other garbage companies in the area ARE FAR MORE PROFESSIONAL and humane. End Republic in Marion County. Attend the next council meeting.

Recently last month and a half my cans are more than half full after pickup? I’ve checked the contents are lose (not bridged) to go to the dump is 25 dollars the monthly service is over 50 dollars bi - monthly, not much value there if when there done I still need to go to the dump?

Its 8:16 am on Saturday the 28th of December and I just received a follow up call from republic, informing me of the resolution to a problem I had been having. Mistakes happen, accidents happen. Its how one handles those accidents and mistakes that matters. These folks did everything they could and then some, to correct their honest mistake and address my concerns, while being nice and diplomatic. I cant ask for more than that.

I havent needed to really deal with them much. Always had my questions answered promptly.

Just want a price for a 20 yard dumpster. Dont want to fill out all these questions just a fricken price.

Just needed info on how to dispose of an item. After listening to the rather long schpil and list of options I got someone on the phone rather quickly and got clear answers and back off the phone efficiently. Much better than I had anticipated.

Worst service and worst customer service Ive ever encountered. Service was cut off after missing a payment due to not receiving the monthly invoice. After decades of uninterrupted payments we are informed 10 days after the fact that our service was being cut off. Then charged a $25 interruption fee. Fee for NOT providing service? Are you kidding me? Unacceptable for stopping service in the first place and then charging me for it.

This is the Worst trash company I have ever dealt with. They cannot even communicate between themselves, let alone their customers. They are a complete disaster and if you call 10 times, you will hear 10 different answers. I ordered a second trash can at the beginning of the year and they took my old one. They didn’t return it for two months and still charged me. Then they stopped picking up my recycling and never did pick it up again, despite repeated calls. They were even charging me for it. Now they keep missing pick ups. The driver says he can’t back into our driveway which is bull because we move our cars for him. I finally had to call corporate to get some resolution but so far, they missed my trash pick up again today.

We have lived here 8 years, never an issue with this service. They do a great job and we appreciate it.Fixed a broken wheel on the recycling container with no charge.Will pick up extra (with charge of course) if put out in a bag or containerAt their address you can take paint, electronics, cardboard and metal too big to fit in container. This is close enough that it is convenient and easy to do.

My trash and recycling have not been picked up in two weeks with zero explanation as why. Tried to get a hold of someone and got to listen to over an hour of hold music just to get a sudden our office is closed due to an emergency and dissconnect. Thanks for more of nothing I feel bad for who works at the local office Im now heading to.

Republic Services refused to service our 3-acre property, claiming that it was hard to access. Full-size dump trucks frequently come to the same location without issue so these excuses are another indication of their unwillingness to provide good quality service. Their monopoly on trash disposal in the Silverton area has resulted in laziness and no desire to please the customer because they know they have no competition. Very disappointing.

Sent two requests for contact through website, no response in over two weeks. Had to call in, good luck finding a number on the website. Service is set up, but not a great start...UPDATE: Republic Services is HOT GARBAGE, pun intended. I have dealt with them for a whole month and have had nothing but issues. Emailed through their website two times to set up service, no response. Finally call and get set up. Brought the containers a day late, no service for a week. Sure this is only the beginning of a dumpster fire of a relationship.

Pay your bill and they still pick up garbage when they feel like it!?? Said were going to pick up since they forgot... Monday still can’t do there job. But sure drivers and people in office still have job??? We need a reliable garbage service this company needs to go out of business!! Unreliable

I think these folks are great! Thank you for taking our garbage!

We have been customers for 20+ years and yet received what I considered to be unfair treatment because of an administrative error (openly admitted to by Republic) caused by their billing system. After moving to a different residence, their left hand had no idea what their right hand was doing and created a situation where our service was suspended. After bringing this issue to their attention and admitting the error had been on their part, they refused to waive a reactivation fee. It is not the $$ that are at stake here - I could care less...it is the insult that it was not our fault and yet we still had to pay it. They basically shared a take it or leave it approach. Very cold, obviously knowing we have no control over who picks up our garbage in this area. So frustrating they are the only game in town which is a horrible reality when they obviously could care less about their customers. Republic, mankind needs less of your kind. P.S. by the way, twice your company has only 1/2 way emptied my container. wonder whether you would accept 1/2 payment for 1/2 job.

So about 6 months ago with out my knowledge the garbage company switched my can to a smaller one. I began to notice that I was running out of room in my can . I talked to my family about not being so wasteful. And would let some build up and take it to the county dump. Finally i realized that I had a smaller can than what I was paying for and called in to get it straightened out . They brought it out the next day. I asked for a credit and they assured me I would get a credit on my statement . next month I get a phone call warning me that if didnt pay my bill they were going to cancel service.I call back and explain i should not have a bill I should have a credit. They apologized applied the credit, they assured me my service would not be interrupted. Guess what this week they cancelled my service . 2nd. I live at the end of a long gravel road in a old farm house. Republic services told me thy cannot pick up my recycling because of my driveway. However the garbage truck has no problem turning around nor does the school bus, Its a 3 point turn? I miss united disposal, these new guys sorry to say are pretty terrible and unorganized. Too bad I cant get other service or I would have switched already.

They said my lid was open on my trash can and billed me 90 days after it happened. They have fancy cameras on their trucks but somehow dont have a picture or video of my can lid being open. They still want me to pay. Ahhh I hate being strong armed by such a poorly ran operation.

This company is right up there with the worst customer service a business could have. (theyve gotcha though, they are the only game in town)

Wouldnt take my recycling of plastic on my first service. Im no sure how a guy inside a truck determined what was in the can and decided not to pick it up. Im not paying you to drive by my house.

Terrible service. My recycling has not been picked up 6 weeks! My trash almost didnt get picked up and I had to jump out in the road to flag down the guy. He said that we had cancelled service, not true! We had paid our bill and also had ordered a larger container. I live down a half mile driveway and on a sprained ankle have walked those both large containers and they will drive right past them. Rude. I just want a refund now, and I will take care of my own garbage and recycling.

I love how they didnt take my recycling. Slipper service

Customer phone service was good... But NOW!!! OMG.But they dont recycle glass at my address. This is actually illegal in the state of Oregon!!! BAD BAD BAD!!!!This requires me to have a large can to accommodate the glass for an extra fee.

The worst service you can possibly imagine - on all levels! Unfortunately, if you live in Woodburn, youre under their mercy, tyranny & incompetency.

Ok service not very friendly but not rude either. The one person that spoke spanish amd was also very friendly and helpful no longer works there and they even have a sign stating noone in the office speaks spanish. Woodburn has alot of hispanic people who only speak spanish they pay for a service and it would be helpful that if they have questions someone would be available to answer them in spanish instead of having to bring someone to traslate for them.

Customer service is some call center. They cant even pick up there own phone. The phone tree was ridiculous to navigate but the person that answered was at least nice. What happened to the local trash service being local?

Worst company ever I even worked here and they dont even sort recycling its literally a sham

Reliable service. No complaints.

Totally regret getting service! Its been 2 weeks and our bins are yet to get picked up. Tried calling....and calling...no response. Worse decision ever.

Thank you Republic Services for all that you do!

Since Republic Services Took over this Company charges for everything Soon U wont be able to call and talk to live person their OR they will charge U for that to.

Good deal..