For all the people out there I would like to share the experience I had with Reliable Towing & Recovery. Today at 10:30 a.m. I got my car towed by them because I parked my car in the wrong spot. When arriving to get my car they had no office and had to talk to some random man that was very rude. I asked him how much is it to get my car he lied and $384 and my car was only sitting there for 52 minutes. I repeat back to him $384. I asked him do y’all take card he said no cash only. Mind you this he’s not even giving no eye contact. So I left to go to an ATM to get his money. While going to the ATM I called the owner of the business and asked him to explain the bill to me. Once he explained the bill to me he told me a different balance from what the tower told me. The owner told me my bill was $342. So I was a little skeptical about giving my money to the tower who told me that my bill was $384. So I told the owner I would like for him to be present so the other man doesn’t rip me off because I feel that he is lying about the price so he can have some extra money to put in his pocket. Once I got there With the money I asked will I get a receipt. He said no you’ll get a text once we get the money. Once I got my car from the back I spoke to the owner about my concerns. I told him that the tower lied about the price. And he says that he doesn’t believe me because his tower would never do that and I told Him I repeat the price that he told me which was $384 and he never once corrected me so I feel that he was being dishonest. And it wasn’t like I was the only person that heard him my grandmother was there when he told me this inaccurate price. The owner told me that was not going to do anything. I said that’s it your not going to do anything. He said do you want me to fire him because I’m not. I didn’t want him to fire the man I just wanted to be a consequence for the mans dishonesty. But doing nothing was not ok and I told him that. And he says that he has others cars to tow and he doesn’t have time for this. I said wow your not going to do anything. He said I’m not but you can get your sh*t and get off my f*cking lot while stepping towards me and got in my face. He was very much aggressive. I felt like that was no way to handle the situation. You don’t cuss at somebody that has a concern with your employee’s dishonesty. I would never recommend this company to anybody. I already filed a formal complaint with the BBB ( Better Business Bureau ) if you get your car towed I hope Tron’s towing company tows you because they have better customer service and doesn’t make you pay outrageous fees for 52 minutes like this towing company did

Very good people had no problem picking up my car that got towed no damages they treated me with upmost respect and was quickly with the paperwork to get my car very good company it was my fault I got towed not paying attention to signs and rules my friends did not tell me about there parking rules

They were very polite and professional, we even had a good conversation. Quick to get the paperwork and everything else in order.

Did not have any damages to car and front desk made process quick. You have to stand outdoors during the paperwork park so keep this in mind. Don’t want to make your day worse by sitting outside in the rain.

This guy drove an hour and 15 minutes Just to tell me my battery was dead and gave me a jump saved my life at 1 oclock in the morning with my whole family in the Truck

Company towed vehicle and disappeared.

Absolutely terrible! Do NOT recommend!!

They will illegally open your car after it has been towed and illegally kept me from getting my belongings even after I offered to sign my car over to them. I have proof for all my allegations and even reached out to the owner but he’s even more rude than his nasty employees. This place won’t last long.

Rude. Useless. Have an attitude.

They towed my car, I called their number. Guy picks up and is miserably rude. What I don’t understand is how can they advertise themselves as 24/7 if we’re not allowed to pick up a car until opening? I have the right to contact the company that towed my car and schedule release 24/7, that’s a towing law. I even disclosed that I have medication in my car, guy said I can access my car for the medication. So if I can access my car for the medication, why can’t I access my car and GO HOME. He didn’t know what to say, of course. Because this company is unprofessional.

We called when the company was still open, nobody wanted to get us our car. We waited for hours until these guys showed up in a towing truck. The guy on the phone was the worst, annoyed at me calling and asking to get my car back, which he said I would just have to wait in the morning, when I had things in the car I needed for my health. Said I could get in, when I could not to get the medicine. Worst person to have on you phones for a company. Said He couldn’t reach the towing people, then I asked if he could and they said he was perfectly able to, but probably didn’t because he was I bed.

The place was a mess and the employees were not very friendly. I mean they tow college kids cars for a living... When we paid and were being shown to our car the lady walked us back and opened a gate to a huge lot and said good luck finding your car. She should have had some clue as to were it was considering that was what she was supposed to do. Then when the driver of the car left we were still standing there and she said in front of our faces what a witch. One of the people she said it infront of was clearly her daughter. Guy was ok tho.

The man I talked to on the phone was very abrupt and rude. The man at the office was civil, but refused to let me see my car before paying $150(!!!!!) to get it back. Also, there was a 3-inch long area on the bumper where the paint had been scratched completely off. Absolutely would NOT recommend using them.

After paying, I was lead back to the yard Where the cars were kept and was told “good luck finding your car”! Who says that? Rude people from start to finish.

I took a chance on a spot and I got towed. The gentleman in the office was kind, respectful, and understanding. No one likes getting towed, but it is what it is.

If I could rate a negative five star I would ... Movin out of my apartment complex we parked somewhere quickly to get tv to put in the car...their reason for towing is that they came 15mins and the car was still there which is ridiculous lie because it doesnt take 15mins to get a TV out of a house and put in a car. So after begging the guy to please let the car go seeing that I have to drive all the way to Tampa he said we need to pay $125 CASH!!! ..its 2019 who walks around with cash 🤦? We said okay well go get the cash but he said we will bring it to towing yard and you will have to pick it up in the morning 10am 😂🤣 like if your a professional reliable company dont you think you should have other options of getting money like accept card ? 🤷 Apparently not to them cash only is accepted 🤦 they called the cops since my aunt didnt want to leave the car and they tow it in the process of getting cash so we also called the cops it was honestly a horrible stressful moment and I really hope the company gets shut down. I would like to say more awful things but Im resisting the urge to cuss. At end of day I would like to say Im extremely grateful for the officers that worked that night they were extremely helpful and reasonable in understanding the situation.

Super unprofessional and rude over the phone. Not only was no one at the establishment when we arrived to retrieve the impounded car, but we were forced to wait more than half an hour for someone to arrive and assist us.Customer Service was okay once he arrived.

Human waste

Hope the $125 helps you tow other college kids too

They only accept cash; probably to lie on taxes. Very suspect

Rude and disrespectful people charged me 125 for towing my car 15 mins away if I could rate 0 I would probably do so

Rude and unprofessional