Justin, Michael and Renee made this transition and purchase of the vehicle and it was very simple quick and in and out

Chandler was great to work with. He helped us understand the process and the quote and was friendly and professional. It was so easy and quick. We’ll be back!

Awesome place to buy a car!! Very easy process there!!

The car I wanted could not be shipped to my local CarMax, so we drove about an hour to Winston Salem. I had done the paperwork for curbside service the day before to make process faster. Everyone I spoke to on the phone regarding this purchase was friendly, clear, and patient. When we arrived to pick up the car, we were greeted immediately, and associate was very pleasant. We were taken to the repair bay, where our car was waiting. We checked to make sure everything was as advertised, and could then sit in the car and wait for paperwork to be finalized. There was an issue with my financing (the lender would only cover a certain percentage over the value of the car, and the total came to a difference of about $200). The issue took about 90 minutes to work out, but we were allowed to sit in new car, enjoying excellent AC and playing with features. In the end, CarMax paid for the difference, and apologized that the issue had not been resolved before we arrived. I am thrilled with the cost and quality of my 2018 Subaru Outback. I had test driven the same year car with same features at my local Subaru dealership the day before, and that vehicle was $4000 more than the one I bought at Carmax. Excellent service, excellent price, and excellent selection!

I had a wonderful experience! It started before I even arrived! Everyone was so helpful but not pushy, I didnt feel I was being manipulated like I do when I talk to other car salesmen. It was easy and we walked away with a fantastic car for a great price! Im so happy I chose carmax! Thank you Jeff!

The truck I bought did have some issues within the first week of purchase, but the staff was more than willing to fix them all and give me a nice loaner until they could make it all right.

The two women at the back business desk were incredibly helpful! My situation was a little complex, but they guided me through every step with confidence and ease. Thank you so much!

Had a good buying experience. Car rmax had the car that I was looking for. The car sales man was really awesome and Carmax has a great customer service dept. Highly recommened

I was offered a great price for my used vehicle. The staff was nice and helpful. What would be helpful for sellers is a clear idea of what steps happen once you get a quote, and for the process to go quicker. It took two hours to wait for someone to test drive the car, get us a quote and then cut us a check. Working out those kinks and the process would be fabulous.

I bought a 2019 Honda Civic LX about 3 weeks ago. I have no issues with the car! EXTREMELY competitive pricing! Would HIGHLY recommend to anyone looking to purchase a car, either with cash, or through financing. The representative I talked with through the buying process was very friendly, informative, and made the process as smooth as possible. None of the staff acted like a salesman, which was surprising, to say the least!

Service was amazing. I arrived at the store at 745pm and was on my way home fully satisfied at 850. Customer service wonderful!!!

Without really planning to buy we stopped by and asked about a certain make and model of car and they just happened to have just gotten one in which we purchased about an hour later. Very friendly and attentive sales Personnel who were attentive to our needs and the reason why we purchased when we did.

This has been my best dealership experience. Ive been here a few times for myself and to accompany family with successful purchases. If my friends mention a car search this is always a recommended place. Do you know that sleazy salesperson feeling you get in most places? You dont get that here. The vehicles are priced reasonably and in my experience are in great shape.

Went into the dealership knowing the truck I wanted to look at, 2 hrs later driving off the lot with it great experience

Best experience ever! Loved how everyone was helpful and friendly! Hayley was great even tho she was new I was in and out and got top $$$ for my car!

Purchased a 2017 Honda CRV exactly 90 days ago, it has been in their shop now 3 times for issues. Brakes, AC and back latch…it is now in again for the AC and brakes…the service department people are wonderful and very kind. I went in to speak to the Sales Manager last Thursday and was assured I would get a call back either Friday or Monday at the latest…here I am Tuesday with no phone calls. Ive heard nothing but great things about Carmax hence why I went there…I really hope someone makes this right for me.

I needed an appraisal from Carmax to purchase my car. Got an appraisal using their on-line appraisal service which was an easy process and I received a very fair quote quickly. I made my appointment for their on-site appraisal which was done with-in an hour and I sold Carmax my car at the quoted offer. The staff at the Carmax location were most friendly, professional, and accommodating.

2nd time using their services. Quick and professional. Everyone was friendly and helpful

The sales person was polite and helpful. The finance group was also very polite and efficient. However, when the said they would clean the vehicle they only cleaned the front. It was a pickup and the bed was not cleaned.

Sold them a car. Fair price. Top notch, very professional people. Clean process to complete the paperwork. Very nice and functional facility. The companys reputation is well-deserved. Ill be back.

Great offer on my old car and good price on a new one. No pressure or pushy she agents fighting for your attention out over your businesses.

Purchased my first vehicle on my own at this CarMax. I worked with Chandler (salesman) and Tracy in the business office. They were both awesome and made the process easy to understand!

Really friendly and knowledgeable staff and I ended up with a very good car. My only suggestion was when I asked for any past service records on the car I was told there were none beyond what was posted but when I registered with Toyota, I found all the service appointment details.

Shelia and her service crew was awesome not a long wait for an oil change and tire rotation we missed our appointment for Monday but Shelia worked us in awesome service center

We sold our car to these guys Saturday afternoon and we loved spending time with Sierra and the whole office next to service. We have had some terrible car service the past few weeks and it was so very pleasant to work with fun and polite ladies! Thank you!!

Derrick S Dennis **** was the best carsaleman Ive ever had .And it was the easiest auto purchase if ever made.He was very knowledgeable about the car . Derrick was real trustworthy, clear communication, and went over and beyond to make sure this experience was made special for me . Thank you so much.

Pro- My sales associate Chandler was great and very helpful. The car was priced fairly and doing business was easy.Con- I took my car on a trip the day after I bought it. On the 250 mile trip I found out I was sold a car with a faulty front tire and I had to replace it the very next day. It was missing all the tread on the inside edge of the tire and did not match any of the tires. As I was driving it on my trip the belt separated on it and started bouncing down the road... It had been through your inspection process and had a current NC state inspection and should have not passed. The two back tires where replaced by CarMax while it was on the lot and the front ignored. It cost me 500.00 dollars the day after I bought it. I have talked to the service department about this and brought them the receipt and a write up from Discount tire on the condition of the tire with picture included. I take my families safety very serious and this shouldnt have happened. Still waiting for a response from two weeks ago...

Great setup for selling cars and trucks. They no longer detail their for sale vehicles until sold. They buy used vehicles at top dollar. Staff is very helpful and knowledgeable.

This poor rating has to do with your curb side pickup service. Absolutely terrible. I ended up have to come in and completely redo paperwork I had already done online. Dont offer a service if its not ready for consumers. We shouldnt be the guinea pigs to test out your poorly executed ideas.

I would recommend y’all to everyone for selling there vehicles, great job guys, everyone I dealt with during my visit was really nice and professional, and they gave me what I was quoted online, ty very much, we might be coming back soon to sell our rogue!!

I had a wonderful experience at the Winston Salem location! Everyone was super friendly. Chad helped me and made my car buying experience very smooth. The lady that helped me when signing papers was also extremely nice (I can’t remember her name). They also took great measures when it comes to sanitizing and social distancing. I highly recommend!

Always a great carwash and very helpful and pleasant employees and the best wash in town in my opinion.

The first car was not road worthy.The second car did not exist. After a 1.5 hrs drive. The first car did get fixed but it took 2 weeks . I paid to get the first car delivered to my carmax and still have been refunded my money I did get a car but not very happy.

Ive sold two cars and purchased one at the Winston-Salem location and Ive been very pleased with all transactions.On both sells they offered way less frustration at a higher offer than dealerships and I had offers in under 30 minutes with a quick appraisal. No BS, no haggling. I love it.On the purchase it was a similar experience. It took longer to complete the test drive than it did to purchase the car. Staff is cool and not pushy at all.

I had a most wonderful experience. Al Gay is the absolute best. Hes patient, knowledgeable, and made sure I was completely satisfied with my purchase. This is my 2nd car from Carmax and Ive been 100% satisfied each time.

I went on the website and entered the details of my car that I was going to sell. It gave me a fair amount for my vehicle and I set the appointment to go in to have the vehicle verified in person. They gave me the same amount as it quoted me online. It was a quick and painless process and I greatly appreciated that!

I worked with Donna on purchasing my car and she was seriously the best! She even came in to work early to meet me to see a car I found on line. She went above and beyond! I would highly recommend her to anyone looking to purchase a car.

My husband bought a car from a no hassle Sales Consultant William Monk. Thank you Sir!

Dontt even bother putting a car on hold. Soon as you leave theyll try to sell it.

Purchased a car here but only gave 4 stars sue to some issues we are trung to resolve

I had a very positive experience It started online I found the car I wanted, I went to my local carmax Lee Wilcox greeted me at the door. I showed him what I found and he began the process of having it shipped here he kept me informed throughout the whole process. We set up a 24 hour test drive and the rest is history. I would definitely recommend Carmax to family and friends.

This was the fourth car I have bought from CarMax. I didnt think it could go any smoother than the first three---but it did!!!Got the price drop alert on a Monday at 10am on one of my saved cars and it just happened to be at the Winston-Salem location about 90 minutes from me. Long story short. By 4pm that same day I was driving it off their lot and home. Dont forget 90 minutes of that timeline was me getting there. This also included trading in and leaving my car as well as applying and getting the loan!!!I worked for NASA for 30 years and am a pretty decent judge of theright stuff when I see it. And these CarMax people definitely have the right stuff 👍👍a repeatedly satisfied customerDoug C.

Extremely quick and easy process to buy a car. They had me in and out with my new (used) car in under 90 minutes.

Working with Clarence was a great experience. He’s the most sweetest and helpful salesman I’ve ever worked with. And the ladies in the business office were great also! If wanting to buy a good used vehicle, I highly recommend Carmax and ask for Clarence.

I sold a vehicle for an estate and the process was easy due to there being a lienholder & they were able to do all the paperwork so that I didnt have to. Only thing was the wholesale priced offer which was way below the current market value & the car was in excellent condition. Tracy was super nice & most importantly competent! Thank you Tracy!!!

Carmax is always reliable and professional. The people that work there always go above and beyond.This one rocked the park and we had a fantastic experience.Justin despite the crazy day they were having kept cool and got us taken care of quick. Adam rocked out car assessment and drive test quick. then Maggie, Renee, and Pamela from the business office. Those gals chased everything down for us and got all the process and paperwork done. So thankful.They were all so amazing!Thank goodness for carmax.

Wow, what a pleasant experience. I needed to sell my car and CarMax made it so easy. The customer service areas were so clean and all concerns for COVID-19 procedures were taken care of. The staff was friendly, efficient, and professional. The gentleman who inspected my car told me he had been there 3 1/2 years and that he really loved his job there. That says a lot! They even offered notary service to my sister and me for signing a title over the next day. I would definitely recommend CarMax and use it again.

My car buying experience was quick and easy.

Do not recommend. Look and read the other people stars one and 2. I can relate very much so especially the one with interested and had one shipped from another state to go and Wow. Issues with the vehicle and they where to have it looked at it was supposed to have gone though another inspection. No way it would have passed. Always inspect everything even the cleaning part pills in the passenger door. Alignment yet rough ride in this vehicle. The Gentleman that helped was very nice yet to get there and be told you go find the vehicle Wow. Then no call back. Yet I now wish I had read each review on here before even dealing with Car Max of Winston N.C.

BEWARE OF THE TRANSFER! I have been searching for a car for quite some time, and after finally deciding I would try a 4-door car for the first time in my life, I came across a black Lexus IS 300 at the Charlotte location. I called CarMax of Winston-Salem and spoke with a gentleman about two things: (1) the transfer process; and (2) the appraisal process for my car. He was extremely helpful and advised it would take approximately 4 days (I spoke with him on a Friday). I was set up to receive notifications of the status of the transfer. The first one I received indicated the car would arrive on Monday, which I thought was great, so I wanted to be contacted regarding a time to test drive the car. Monday came and went - no call. So, I checked the status. The arrival date had been changed to Tuesday. Tuesday came and went - no call. By mid-day on Wednesday, I still hadnt received a call or any information whatsoever about the transfer. I decided to call, rather than just listen to the automated update. I spoke with two different ladies (both professional and pleasant), but was given two different stories. The first lady indicated the car had arrived, had passed quality inspections, and the title had been transferred into the name of CarMax of Winston-Salem. She asked for me to hold and she would get me to someone who would schedule my test drive. The second lady attempted to schedule me for the test drive, but then asked me to hold while she spoke with someone in service. She returned to the line only to inform me that, yes, the car had arrived, but had not gone through quality inspections and the title had NOT been transferred. Therefore, until it passed through quality inspections, she was unable to schedule my test drive, but assured me I would receive a call later that evening or for sure by Thursday. So, Thursday arrives -- no call.After getting the runaround, I decided to just pop in on my way home to find out exactly what was going on with the car. I was greeted by a nice enough guy (never the same person twice, it seems), and I explained the situation to him. He asked me to wait just a moment and he would find out what was going on with the car. I watched him and a few other people gather around a computer, and I saw him talk to several people, including a gentleman who must have come over from the service department. He finally walks over to me and says, So, maam, heres the deal. The car was damaged in transit. So, I asked why I wasnt contacted and informed of the incident, repair, etc. His response: Maam that is something we are trying to work on with our customer service. I questioned him further about the damage, and he stated that the car had rolled forward during transit. I pressed further, and found out that it wasnt just a little scratch that needed to be painted. No, no. The ENTIRE front bumper would need to be replaced. Again, I wanted to know why I wasnt informed, to which he gave me the same we are working on that response. He then gave me his business card and promised to call me with DAILY updates. Have I heard from him ONCE? No.It is my VERY STRONG opinion that they planned to stall and repair the car prior to my scheduling my test drive, without EVER telling me about the replacement of the bumper. I consider that shady business practice, not to mention the poor customer service with respect to receiving any updates or notifications about the damage. I work in a field in which customer service will make or break you. As a consumer, customer, client, or patient, I expect to receive the level of customer service which I provide to our clients.

The after sale customer service is horrible. There was a missing radio control knob. I contacted the sales consultant immediately and received no response. Since they did not respond, I had to purchase the part online. I filled out a customer survey about my experience and was contacted by a Service Operator. She assured me that CarMax would reimburse me the amount ($62.78) I paid for the part. I emailed the receipt, proof of purchase, order confirmation and even the debit from my bank account. I have emailed numerous times and called serval times and to this date not received reimbursement or an email response or phone call regarding the reimbursement.

Friendly staff, Ladies in business office were very helpful and effiencient, offer was fair in my opinion

Quick & easy. Very pleased with total experience.

First time making purchase at Carmax. Found what we were looking for online, called and it was held for a test drive. Had to change the day of the test drive...no problem. Ended up running an hour behind for the test drive...no problem. Met Derrick through the door, and he took great care of us from start to finish. Very easy going, and great to work with. Walked us through all the information on the car, as well as the process on the trade in. Still in our 7 day trial period, but were very happy with the process so far, and I just cant say enough good things about Derrick, and Pamela...she was with us through the signing process, very nice, patient and willing to answer any and all questions, and explained each document. Derrick and management at this location also worked with us on making our trade in work. It was my wifes car, and she could not be there until later in the day to sign documents...it took a bit of driving on my part, but ended up being...no problem. My experience here has been a good one. Ask for Derrick going in...super cool guy..will take good care of you.

Very friendly and helpful staff! Would recommend to any and everyone!

My experience my salesperson Lee was excellent. Lee went out of his way to accommodate me spending as little time in the sales office as possible. The purchasing portion of my experience was excellent. However, I wasn’t as impressed with the service department. Upon purchasing the vehicle and leaving my low pressure tire sensor went off. Additionally it seemed as if the brakes were making noise upon sharp left turns.I called CarMax and was directed to bring my car back for service 3 days later (fine, but not convenient for me). I made an appt and dropped off the vehicle for them to check. When I asked for a loaner they looked at me as if I had Lobsters coming out of my ears. They said they couldn’t just give me a loaner until they figured out if something was actually wrong with the car! Obviously I wasn’t impressed with their response and told them to just give my money back if that was the case.The service representative told me to go to sales and they would refund my money. They didn’t even bother to tell me who to speak with...and I was NOT impressed. Upon speaking with a salesperson they talked with service and 30 minutes later VERY GRACIOUSLY gave me the worst car they could find. Thanks for your help! A service technician called me later in the day and said they couldn’t find anything wrong with the vehicle. Holy cow.....I explained the scraping/grinding noise again and mentioned the low tire pressure sensor. He said he would take another look.The next day....no one had called to update me on the situation. So I called to inquire what was going on. Service said the car would be ready by 6:00 so I said, “see you then”. Upon picking up the car and leaving (with my “fixed” car, I pulled onto the highway and my tire sensor came on AGAIN. So I called the service office and they said, “it’s no problem, just bring it back and we’ll take a look”. I told the service representative that I disagreed and it was a problem for me. I don’t have time to bring it back today as I have other work obligations. SO......I brought it back the next morning and asked to speak with the service manager. He could not have been more RUDE. If I treated my customers like this, I wouldn’t have any. FINALLY I was able to pick up the car later in the day and get on about my business. Fortunately, the car seems 100% and I’m happy with the purchase (BUT definitely NOT the service process).I won’t be buying another car through CarMax and this was my 4th purchase in the last 15 years. Good car, good sales professional, terrible service representatives.

Last four vehicles Ive purchased have come from CarMax and three from this store. Always been friendly and easy to work with. They were pretty good about Covid protocol as far as keeping proper distancing and wiping down surfaces while doing paper work.

Michael was professional and friendly. I am impressed with CARMAX.

Talk with James at the Winston store. Dam nice guy, straight shooter, good man! We love our purchase and the experience was easy and explained step by step. And major KUDOS to the business office!!

Great helpful employees that answered all my questions

Cars seem to be slightly overpriced, but its my understanding that their service justifies thatIll be finding out next week and Ill let you knowIt would seem that the usually small amount if any...and thats just my opinion is easily justified by the warranties available and the care taken in prepping these cars for sale

From the start to the finish everything was super easy and above expectations.

Awesome place to buy a truck

I was lucky to get Mr Lee Wilcox when I walked in Carnax on Hanes Mall Blvd. in Winston - Salem, NC.Mr. Lee was kind, knowledgeable, and used all his resources to help me purchase the car I wanted .I would highly recommend for anybody to ask for Mr. Lee if you go to Carmax !!!

Car shopping is usually so stressful! We purchase cars and keep them for a long time so its hard to try and pick the one that youll be happy with for a long time and to feel like youre getting a good deal at the same time. CarMax made it easy for us. We didnt have an appointment but it wasnt a problem even during the pandemic. Our sales consultant, Don, was easy to work with, we never felt like we were being pressured and we ultimately found the car that we purchased. The whole process only took a few hours and we are vey happy with our purchase. We definitely recommend going CarMax for your next vehicle purchase.

All great and thrilled with my new vehicle! Personal service and easy purchase.

I had a great experience with Carmax. Picked out my car online and they transferred it to a closer facility where I could drive it. Fast and easy!

Kellan was great, he took good care of us and made buying a truck a pleasure.

Good from start to finish. Clarence was our sales rep. Informative, professional, no pressure. I would recommend Carmax and actually have since my experience.

The process was easy and they staff was amazing! I would definitely recommend

Excellent help. Nice selection of cars and access to nationwide search.

Imagine receiving a text that your car has been shipped and arrives to the location. You call twice to confirm all details and the information you provided asking if everything was still a go.You go there only to be denied because your income wasn’t accepted because it’s an independent contractor/remote. I didn’t get to see or drive the car. If see this post you might as well take your business else where. It’s a no for me.

Easy, simple transaction. It took a few days to get everything taken care of but they were wonderful.

Wonderful place to get a car. Very nice and fast.

It was very easy and fast a very professional

My husband and I first time buyer of carmax. The service was fast and smooth. CHANDLER and TJ was an excellent carmax representative. Both were easily to approach and took good care with all our inquiries. We got jeep cherokee limited in grayish with touch touch of black. Were so inlove with our car. We were so pleased to get a good price as well. Very happy and contented buyer here.

I was recently involved in an automobile accident with an uninsured driver and my car was totaled. I went to CarMax and was immediately greeted by Jeff who was super friendly, attentive and helpful. With COVID still rising, he followed all precautions to keep both of us safe. I test drove 2 cars and he disinfected both beforehand. He was very patient and not pushy at all. The 1st car I had my eye on was an Infinity Q50. It is a great car and had every feature I wanted except for driver assistance (after using it on my previous vehicle it was a must have). I told Jeff what I needed and he immediately went back to search their inventory for something with every feature I wanted. We stumped on my 2nd choice...an Infinity Q60 that was the right year, features more than I asked for and the price just right. I test drove it and fell in love. The application process was quick and easy. I got their at 3:30 and was out by 5p. This was probably the best car buying experience Ive had for sure. Kudos CarMax, Thank you Jeff!

Sold my vehicle to CarMax today, from the greeting to signing of paperwork professional and curteious. Kevin and Penny did a wonderful job.

From the time I entered the CarMax building, met with the associate who walked me through the process, to the gentleman who checked my car over, the associate bringing me back the offer they made, to my return the next day to accept the offer, turned over the keys and received the check from the office associate: EVERY STEP & ASSOCIATE WAS PROFESSIONAL, COURTEOUS & KNOWLEDGEABLE! Highly Recommend CarMax!

Fast, easy service.

It is a very clean and friendly place to visit. the people are nice and very efficient. We had no problems so far.

It was easy! The hardest part for me was actually picking a car haha. Everyone at CarMax was helpful and the paperwork was quick!

Paid us 10k for a chevy spark

Full of it gave me an offer for my car as a trade in for 3500 and still Told me I had to put 11,000 to 6,000 down on top of a 500 a month payment for a car that was 14,998 I use to think they was a good car place but I wouldnt send any one there who trying to do a trade in your going to pay more then the care is worth my max loan offer was 27,000

Not a bad place, normally good selection of vehicles. But the interest rate they have is insane..

This was our first ever experience with Carmax and it was great from the beginning to end! We were looking for a car for our daughter and we found it in another state, inquired online about it and Christina, from the online customer service, helped us through the entire process. She helped answer all our questions, got the car transferred, and even set up an appointment when it was delivered to the store. The whole buying experience was seamless and very easy to do but the biggest compliment I can give was that every single person from the online person, to our face-to-face salesperson, to the financing department was so helpful and very nice! They genuinely acted like they cared about my daughter getting her new car! They made it exciting and fun instead of dreadful. Our family will definitely be repeat customers of Carmax! Thank you for everything!

Amazing service. A++!

Sold my suv and they made it so smooth and stress free. Got even more than I thought I would also. Start to finish it only took ab an hour and a half.

Outstanding experience from start to finish and was treated with respect every step of the way. In addition, I was given a very fair offer for my preowned vehicle. Will definitely come back for another vehicle.

I instantly felt at ease and well taken care of. Absolutely no pressure to purchase. Everyone involved in my purchase seemed only to want to make me feel comfortable. The best car buying experience I have ever had.

Loved that i was n and out under 3 hrs. I knew what i wanted, worked with me nd rode out n a vehicle i always wanted

I recently purchased a Yukon at CarMax in Winston Salem and then decided to have the cloth interior replaced with Katzkin leather. Kam, my service rep at CarMax, provided me with a free loaner while my car was in service for two days. The drop off and pick up went about as smoothly as I could have wanted and the loaner was an upscale late model Dodge.....fun to drive. The new interior is outstanding and is well worth the investment. Kam made the entire process as seamless and effortless as could be asked. His paperwork was ready and got me in and out in a minimum of time. Thanks Kam

Friendly... but low-ball offer

Great car, friendly, helpful, not pushy. Ill do it again when we need another one

The whole CarMax buying experience was awesome. We did everything but the test drive online, and it all went very smoothly. I felt like when I talked to our salesman, it was like chatting with an old friend. Prices are right, very knowledgeable and friendly staff. Delivered right to our driveway with a bow and a smile. Thank you CarMax.

Thanks Clarence Little and Mack Jones!!!!!!! Yall are the greatest!

The employees were nice, but the car we test drove was filthy and had broken glass in the back from a previous accident that was not reported on the carfax. There was also mud in the car as if it had flood damage, and one of the door handles was broken and conveniently not shown in any pictures. I paid $150 to have the car transfered and drove 2.5 hours to be decieved.

Clarence helped me all the way through my car buying process, he was very nice and eased a lot of my worries!! Gina also was very thorough when talking me through the paper work process, I felt very comfortable and confident about my purchase!!

We bought a used car from Car Max. We are very happy with our purchase. There was no hassle at all from anyone. No one pushed us into anything. We recommend that you try Car Max before purchasing elsewhere. You can test drive without being swayed by a sales rep. You can walk around and look at anything on the lot without being hassled. A+

This is the second car that I have purchased at this location. Each time I have had a sterling experience and have kept the first car for years. It was in excellent shape and I have richly enjoyed it as well as the customer service I received at that time. Recently, I purchased a Miata and had a sweet encounter with Leon. He was a kind, concerned, helpful sales associate and we got along wonderfully. The check out went well and we were on our way in the Miata within hours.