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East Coast Autos & Trailers
2529 Castle Hayne Rd, Wilmington, NC 28401, United States
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East Coast Autos & Trailers

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De
Review №1

I just purchased a new Big Tex Dump Trailer today. Their service is exceptional! They made the purchase quick and easy. I would highly recommend East Coast Autos and Trailers!

Ni
Review №2

I recently bought a 40 gooseneck trailer from Castle Haynes location and it was nothing short of an amazing experience. I recently started a Hot Shot company and didnt know much about trailers. Julio was the perfect salesman. He took the time to explain the product to me in detail and hooked the trailer up to my truck. John was amazing as well. He took the time to explain the maintenance I would need to keep up with. I will purchase all of my equipment from ECATs moving forward due to the experience I had here. I hope Julio and John get proper recognition for their fantastic customer service!!!! Thank you both

Lu
Review №3

Purchased a Dump trailer from Julio. He is amazing, was able to answer all of my husbands questions. Got us all taken care of as fast as possible. Thank you Julio for your exceptional customer service. Best of all they are open on Saturday!

Pa
Review №4

Purchased my second trailer from Julio. Very professional, knowledgeable and courteous service! I only buy from East Coast Trailers. I highly recommend East Coast Trailers for sales and service! John is top notch at service, repair, and custom fabrication! Every time, I have visited ECT, they have went above and beyond to help me! Thank you EAST COAST TRAILERS!

Ka
Review №5

Awesome and quick experience. The sales rep (Julio?) was super kind & knowledgeable. He made sure to satisfy our needs in a timely - kind manner. I highly recommend and will continue shopping with them for future needs .

Ti
Review №6

My husband and I just bought a dump trailer here and the customer service was excellent. Everyone was very friendly and willing to answer all of our questions. If you buy with them make sure you check out their tire policy - best offer in town. Julio was our sales person and made the whole process very easy! Would highly recommend for locals and anyone out of town!

Mi
Review №7

Drove down from swansboro, approved that morning, and came home with my new trailer in time to pick up my daughter from school! Good and fast customer service. Reasonably priced.

Ch
Review №8

I have been looking for a utility trailer and luckily found East Coast Autos and Trailers. They were very helpful in keeping me informed on when they would receive more trailers. I can not say enough about Julio. Even though they were about to close Julio took the time to show me around,helped assemble the trailer, and answered all my questions. I would like to also thank John i believe was his name for also getting the trailer ready.Will definitely recommend this business to anyone looking for a top rated trailer and staff.

Ma
Review №9

John at the Castle Hayne location is top notch! I took my trailer in for minor repair without an appointment. He diagnosed the issue (which was actually a fuse on my truck), he dealt with it same day (even though I was a drop in with no appointment) and he did not even charge me!!!

Da
Review №10

My wife and I were traveling from out of town. We had a bearing go out on a vintage trailer which led to the entire drum/hub assembly going out and were having trouble finding parts on something over 40 years old. John was great. Awesome customer service. He got us what we needed to get home safely. We highly recommend them!

Jo
Review №11

I bought my first dump trailer from east coast. The staff answered all of my questions and made great suggestions to fit my needs. I will buy from them again in the future!

Al
Review №12

Julio was very helpful in answering the many questions I had about my new trailer. He was very attentive, but not pushy at all. Highly recommend you check out this shop if youre in the market for a high quality trailer.

An
Review №13

Great job East Coast Autos & Trailers. I purchased a 22 foot tip deck and the service on my truck to get it set up for the trailer was excellent. Julio was very thorough in going over the trailer and making sure my tires were torqued to proper specs. He really took the time to explain the braking system and all other aspects of my new trailer. Would do business with them again.

Ph
Review №14

Have been considering a trailer upgrade for some time. Walked in and the staff made me very comfortable with my purchase. Julio helped me select the perfect one for my business. Would certainly recommend them to anyone for purchases and service. Thanks again!

To
Review №15

Outstanding & Amazing Customer Service!!! One phone call to East Coast Auto & Trailers and I saved a couple hundred dollars - thanks so much!!! 🆒🇺🇸

em
Review №16

East Coast Autos and Trailers are the best around. Julio made the process of purchasing my new dump trailer easy and seamless. Bryans Lawncare and Land Management will be back for our next trailer purchase.

Jo
Review №17

Julio was extremely helpful! Highly recommend anyone and we will go back just for the customer service!

Br
Review №18

Received best customer service I could have asked for by Julio and Adam as a team! Great buying experience highly recommend for your trailer needs!

Ka
Review №19

After searching for a month and comparing prices and specs we found our perfect big Tex dump trailer! Julio was such a nice guy and made the buying process very simple. He made sure everything was top notch perfect before we left! Would definitely recommend.

Sp
Review №20

Julio over here is a solid individual. I told him which trailer I needed and he got me in and out quick. No surprises, gimmicks, or messing around. The price I was quoted stayed the same all the way out the door. Was in and out in an hour with a new Big Tex. Thanks East Coast & BIG thanks Julio. I will be back for sure.

Ja
Review №21

Purchased a trailer from here about a month ago and I couldnt have asked for a better experience. Julio is the man!! He works crazy hard every single day and still manages to make you feel like you are his only customer. From the very start I had great experience.I called to inquire about a trailer and spoke with the receptionist. I got a call back from Julio not even 5 minutes later. He answered all my questions I had and was extremely knowledgeable about his products. I decided to purchase the trailer sight unseen and drove down 5 days later.Once I arrived again Julio was the man. If he didnt have an answer for you about something, he wouldnt BS you, he would talk with John in the shop (who is also extremely knowledgeable) the two of them would figure it out. Julio was understanding of my needsfor the trailer and hooked me up good from the start. Did all the paperwork and got the business stuff taken care of. Had a great conversation with Julio during the process and he is a very honest, Christian man, which I respect fully.I needed a few things done to the trailer before taking it home. In fact it is still being taken care of. However again like Ive already said. Yup Julio is the man!! He has kept me in the loop about the process the whole entire time. Again making you feel like a very important customer. He has even called me to keep me updated on the process after he has gotten off work.The one thing that I saw with the trailers were the prices were slightly higher than directly from big tex. Thats not on Julio though. Saying that, they are not a big tex company so they do have to purchase them from big tex.They have an enormous selection of trailers with everything you would want and have orders coming in all the time. The experience I had with Julio made the price thing not a big deal because I know I was taken care of. I would highly recommend that if you need a trailer come here and purchase from Julio, you will not be disappointed. I plan on purchasing all my trailers from him in the future.Again Julio is the man. Great experience all the way around.Side note: as you can see I have only 4 reviews on Google. That is because I only give reviews to places that go above and beyond my expectations. Julio at East Coast Trailers definitely meets the standard of 5 stars.

Ke
Review №22

Very pleased with my purchase, Julio was very respectful and helpful and knew exactly what he was talking about and answered any questions I had even if he didn’t know he made sure he found out for me.

Ma
Review №23

Julio was awesome to work with and we will definitely be coming back to buy more!!

qu
Review №24

This is my third purchase from East Coast trailer. Each purchase has been easy to do business. Julio got me to go with a local bank that saved me a tone of money on interest. They had what I needed and got me in and out quick. They were also patient with me as I decided on the right trailer for what I was doing. Thanks again.

Bl
Review №25

Awesome company, great prices and easy process. Julio helped me get the perfect trailer (22GN 25+5) 👍

MI
Review №26

I bought a trailer from there for hauling a tractor and motorcycles. I put the tractor which is probably the heaviest item I will put on the trailer, strapped it down and took it off down the road, at 75 miles per hour it pulled like a dream.

Ka
Review №27

Yesterday I had the pleasure of meeting Julio at East Coast Trailers in Castle Hayne. His patience and knowledge helped me choose the right trailer for my needs. I left thrilled with the purchase of a 6x12 Big Tex trailer.! Thank you Julio.

Ro
Review №28

John came out and fired the problem. Only a light bulb out. Quick service.

Jo
Review №29

I found the trailer I needed, drove a long way to get it, julio made me feel like I was the only customer, answered all my questions,and helped get me hitched up,thankyou east coast

AF
Review №30

Juilo was knowledgeable and professional!! John, the mechanic (not sure of his title) was also very honest and helpful in our purchase! Both very good guys!! Had a few bells and whistles installed that took a little longer than anticipated but overall a pleasant experience. Also the parking is hard to find, without parking at a business close by. Thanks guys!

Ch
Review №31

With my boat trailer broke down on the side of the road, I called John with East Coast Trailers for help. He sent Chris out to where I was with parts to fix my broken leaf springs, and got me back on the road within hours of break down - at a fair price. Unbelievable customer service and Chris was a real pleasure to work with. Thanks John and Chris you guys are stellar!

Ca
Review №32

They were absolutely amazing! I had a hitch receiver installed and couldnt believe how quickly I was in and out! They did a great job, were super friendly, and had good prices!

Sc
Review №33

Great customer service, selection, and easy transaction. Even helped me unlock my truck when my dogs locked the doors with the truck running! Ready to put my diamond c to the test!

Ma
Review №34

This is hands down the best trailer place around!! There customer service is top notch, they are really knowledgeable and work really fast! I took my LQ horse trailer to them a few month ago to have a front axial put on and it was zero hassle and I was shocked by the price! I just took trailer in to have the AC unit replaced and they had it order and delivered the next day and put in! really happy with their services!

Se
Review №35

Dan and Adam of East Coast Trailers were incredibly professional and excellent to do business with. I highly recommend. I stopped by their Market St location in hopes of going home with an Enclosed Trailer. 30 minutes later Adam had a loan/payment plan set up, and I drove home with an absolutely beautiful Pace brand Trailer. Thank you guys for all of your help!

Gr
Review №36

Julio helped us find the right dump trailer for our needs. I told him I was in a rush to an anniversary dinner and he came through and had me in and out with a deal. Look forward to buying more trailers this year.Greg Jacobs

Su
Review №37

I shopped every trailer store in the area. This place had the best price for my installation. The service was great! Then they saved me more money by not doing things that didnt need doing. I had a power plug in the truck bed hidden under the bed liner. Thank you John, Ill be back forever.

la
Review №38

I just had the best experience at East Coast Auto and trailer. Dan is the manager and owner hes very polite. My husband and i just brought a mission trailer aluminum 6. 5×10 very nice the products that are on his lot are very high grade if someone need a utility trailer I would recommend East coast auto and trailers ..Dan will give you a good experience and he is very detailed with every product on his lot...Thanks Dan!!!!

Ma
Review №39

Great experience -- i was going to go to U-haul to get my hitch installed, but John talked me out of it -- for slightly more money i went local and better quality. Because my car is a used car, parts of it were rusty, and John told me that U-Haul wouldnt have been able to install the hitch, but East Coast Autos & Trailers did with no problem. Very quick installation, very nice people.

Da
Review №40

John was terrific he checked the wheel bearings on my tow dolly and showed me why I didnt need new ones yet hes a really honest man who is a pleasure doing business with

Ju
Review №41

Rented a uHaul trailer for a quick half day move. Didnt even have to get out of my car to help them put it on and take it off the hitch. Additionally, had to hold onto the trailer overnight as I ran out of time to return it before work, They didnt even charge me for 12 extra hours. Excellent, quick service, definitely recommend.

Bl
Review №42

Hoolio over there is just pure lazy

Ch
Review №43

Great experience purchasing a new 14LX Dump trailer. Dan was very thorough and knowledgeable on his products and was able to get me financed in 30 minutes. He is fully stocked with all the accessories youll need and set you up for your towing and hauling needs. Go by and see him!

Ke
Review №44

Great guys

Sa
Review №45

This is the most rude business I have ever experienced

ch
Review №46

5 Star Rating, Sales & Services staff work very hard at customer satisfaction. Great people and an excellent product line makes this a premier buying or selling experience. Thanks Yall...

be
Review №47

Great group of men with knowledge about trailers. Always willing to help with answering any questions asked.

Bl
Review №48

Bought a Big Tex 10LX from the guys at East Coast Autos & Trailers. By far the best experience Ive had buying for my business. The team (Ryan, Jon, and Bobby) were incredibly professional & knowledgeable about the BigTex products. I researched and spoke with 8 other dealers before selecting ECA&T to buy from. From the initial call that I made, I could just tell that this dealership was different from all the others. There wasnt a sales pitch, just people who wanted to help you make the best decision for your business. I feel that this company is more of a partner to my business rather than just a vendor Im going to buy from once. Highly recommend that if youre in the market to buy a trailer, you start & end your search here. Jon & team- appreciate your help pre & post purchase.

Br
Review №49

Just bought a trailer from these guys. Dan was very patient and answered all of my MANY questions fully. Couldnt be happier! Thanks guys!

WL
Review №50

John is HONEST right or wrong he is transparent.Made a error and corrected it with no BS or games.Lot of respect for him!

Ro
Review №51

Very knowledgeable and well stocked

Ke
Review №52

Only place in Wilmington that could do a complete install of trailer wiring including a brake controller. Service was great.

Et
Review №53

Looked at this place and looks great, high quality trailers, but veryyyyyyy high prices.

mi
Review №54

Great place to buy a truck or trailer, great service great prices!!

Da
Review №55

Very friendly and helpful!

gr
Review №56

Very knowledgeable and friendly service, AAA++

A.
Review №57

Purchased a trailer on my second visit. No issues with the purchase process or the item I purchased.

bo
Review №58

Wide selection of great trailers

Bi
Review №59

Efficient and great to work with.Extremely knowledgeable.

Ma
Review №60

The Mechanic making repairs in very knowledgeable!

As
Review №61

Terrible customer service and extremely rude! I would find another trailer place

po
Review №62

Great service

Pa
Review №63

Awesome Service and HONEST!!!!!

Ed
Review №64

Awesome

Information
27 Photos
64 Comments
4.4 Rating
  • Address:2529 Castle Hayne Rd, Wilmington, NC 28401, United States
  • Site:http://eastcoastautosandtrailers.com/
  • Phone:+1 910-762-4555
Categories
  • Trailer rental service
  • Trailer dealer
  • Trailer repair shop
  • Trailer supply store
  • Truck accessories store
  • Utility trailer dealer
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:9am–2pm
  • Saturday:Closed
  • Sunday:9am–5pm
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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