I am not even certain the guards hired are even certified and worse they are facetiming while on the stand. We belong to a large community pool, the pool is trashy, cloudy and the staff is rude. In all the years I have never seen the unprofessionalism Neptune has showed. I would give them a zero if I could. And dont even bother trying to complain, will get you nowhere.

I have an above ground pool with a step system that Neptune has helped me with for many many years. They were here today in 48 degree weather removing the steps and closing my pool. They were friendly, upbeat even in the cold (not easy working with water in cold weather) Removing and/or installing a step system is cumbersome and cannot be done without getting wet. Yet they always do what is asked of them. They put everything where it belongs and always do it in a friendly and professional manner . I am very pleased with what they do for us.

They installed a liner, filter and pump. I never got my receipt or warranty papers after calling and emailing over an Over. They left sharp objects under my liner he said he would fix it so many times never fixed the problem. Then next season I had them open my pool and they cracked my filter. It could have been fixed with warranty papers but he never gave them to me. I have emails to prove everything Im saying is correct after two years not fixing my pool or filter I had to pay for a new filter out of pocket and now this year the sharp objects broke my liner and its only been a couple years. I have to do this all over again! do yourself a favor and stay away bad company!! I added 2 pics from my email conversation from him.

Completely unresponsive to numerous emails and website inquiries.

Neptune pool management company is absolutely amazing with the way that they handle large complex and swimming pools like for condominiums and things of that such. I have worked with this company now for over four years and I have seen what they do and I know the quality of their work and I know when you work with Alberts team you will be delighted at how he manages your pool. Theyve got lifeguards Dave got entertainment theyve got everything you could possibly imagine and the quality of the way that they work is amazing.

Excellent Service

Did work on my pool. Had great prices and did clean work.

Albert the owner is a liar. They dont respond when you call. Their pool people are not professionalSTAY AWAY I am suing them currently for screwing up my pool!

I wanted to rate them a BIG ZERO, Thats what they deserve. I completely agree with the review from Jesse. But, many times over.The people are unreliable and, except for Dave, unprofessional, with little to no experience. This is reflection on the owner, Al. If the customer has a problem with work done, he may answer your call, (if he doesnt realize whose calling) and may send someone to repair the problem many days later. If however, the problem is too difficult to resolve, he will DO NOTHING!!!If youre even thinking of using this company DONT. YOULL REGRET IT!!!If youre stupid enough, after reading this post to hire these BUTCHERS, make sure you document everything. YOU MAY NEED IT IN COURT!!!

Love my job