GTS offers great customer service! I especially like their real time inventory. I did receive an item damaged in shipping but was able to get a replacement at no charge within two days. Highly recommend.

Found what I needed, ordered it, and received it with no hassles. A few weeks later I needed a copy of the invoice for my records and that took less than 5 minutes to receive using their chat. Perfect service.

On line service was exceptional. He was able to get all the information I needed and send it to me so I can get the warranty for the part I ordered.

Ordered a test kit back in June with a 2-3 week leadtime. Once ordered, will be shipped expected date, end of august. Asked for update aug 24th, will ship by Sept 3rd. Sent message today, answer is Didnt know you already paid...... Got Paypal involved and issued a refund.What a waste of time! Dont bother ordering from them, if you find a reputable vendor and they take a little longer than what global states.....stick with the reputable vendor. Globals info on delivery is hollow at best.

Had to speak with an agent via chat because I ordered incorrectly. They answered in less than a minute and were able to resolve my error pretty much instantaneously. Great service from Eduardo. Thanks!

Friendly and effective service. Thanks !

The customer service by Eduardo was great. However, getting the item that I need in is like pulling teeth. I had to pay extra $100 to get the Rigid Dies I need in. I think its a Rigid delay but to get the tools to me, it has to be shipped from Rigid to Global to me. Seems extremely inconvenient. Youd think Global would waive the 2 day shipping fee to help me get my tool in as fast as possible as I ordered this a month ago....

Great service! Eduardo Caballero is a great agent and helps you find what you need.

Excellent customer service and fast response. Thank you.

Great service, an issue that was not their fault came up and they handled it quickly and professionally.

Eduardo C. was very helpful. Great service and easy to work with.

Quick and to the point. I like it!

Easy to use website. Many products and specs available.

I received Great service from this company and from Eduardo Caballero, greatly appreciated.Ricardo. Houston, TX

I had a question about a product for a process calibrator which I asked through the live chat. Shauna responded quick and got me the answer I was looking for.

Probably the quickest and easiest live chat I have ever done. Shauna Park answered my question in one take. She did an amazing job!!! she needs a BIG raise :)

Great support.

The website is easy to search, with full descriptions of the equipment. I like the feature of preparing a quote directly from the shopping cart. And I received instant info with the Chat Live app. Made my search quickly.

Shauna was excellent trying to answer a question that I did not have enough information for her to answer fully.

Did exactly what I needed done and helped in letting me know about order that was ordered in March. Quick and very professional in helping!

Quick, friendly and helpful

I was in need of a new power monitoring solution and Kari answered the phone. Professional, knowledgeable and such a nice personality throughout the call. Thank you Kari.

Excellent chat sales tech support what type of sub meter would work for my specific application! Thank you so much Shauna!

Very good A+Quickly got me to where I am supposed to go.

Great Prices. Fast Chat support; Shaun helped me out quickly and had the answers i needed to make a decision. Items in stock and shipping the next day. Happy camper!!

Easy to get me the part I was asking for. Fast!

Eduardo C. did a fine job of directing me to a good solution for my caliper

Kari Burley was great. She quickly helped me with my issue.

Knowledgeable and very helpful. Received just what I needed.

Excellent customer service, solved my issue faster than it took me to describe what my issue was!!

Shauna gave me quick answers to all my questions. The service is as reliable as the products. Thanks.

Good assistance

Quick response! Friendly service!

So far it was good doing business with them the guy on the messager was nice and took care of what i asked had to resend email the first one didnt show up but he (eduardo caballero) took care of that also

Call to find out if a device exists to separately measure electrical usage by a single circuit. Shana was knowledgeable, helpful and got me pointed in the right direction. Much appreciated. Good folks.

Great customer service by Jasmine. Jasmine was very courteous and reported the status of my item very quickly. Thank you.

This is my first time to order and so far, my queries are answered on the spot and actions taken asap. I hope to receive my order faster, though. I will be posting again for an update.

Good and fairly quick; said they would ship 4 days after order took total of 12 days to receive. Happy with product. if it takes longer just contact the customer and let us know.

Online chat service is good. Raphny got proper answer back to me quickly.

The product was not listed as being out of stock. A few days after ordering, I received an email of the backorder status. That happens occasionally. I was not given an expected time of arrival. After nearly a month, I called USDA Advantage and was given a number to call at Global Test Supply. I called thinking Id cancel the order. Im told it shipped that very day. It arrived shortly later in a battered box. The product was simply plastic bacterial spreaders and not damaged. However, compared to decades of placing orders, I find this below average. The representative I spoke to was friendly and knowledgeable.

I RECEIVED EXCELLENT CUSTOMER SERVICE FROM THEIR LIVE CHAT REPRESENTATIVE, KARI!! VERY SATISFIED!! AND I WAS EVEN ABLE TO GET A LOWER PRICE FOR THE ITEM I WAS SHOPPING FOR!!

Happy to work with them nice to deal with professionals who know their product and are willing take the time to work out any concerns problems and I havent even purchased from them yet, hope to be soon thanks for answering all my questions.

Excellent customer service! Used the online chat feature and he was very helpful.

Great company and customer service that works with integrity. Had my Paypal hacked and they ordered a part from Global Test Supply. Once I started the chat session with customer support, within a minute they started to review the order and quickly cancelled with a refund. I will procure more items through Global Test Supply in the future, knowing their customer service is top notch.

Kevin responded to the live chat quickly and gave me the information after one question. I wish all companies had people as well trained.

Eduardo was a huge help and contacted UPS to help rectify an issue with a package that had been delayed in shipment. He was very friendly and professional and above all, patient with me who was getting rather frustrated with this shipment issue.

Excellent client service!!!! Shauna Park is helping us a lot!!!

Ive bought 2 products from GTS and they are quick accurate and helpful.

THE CUSTOMER SERVICE I RECEIVED THROUGH THE ONLINE CHAT WITH SHAUNA WAS GREAT. THE SITE LEAVES SOMETHING TO BE DESIRED AS DID THE AWFUL RESPONSES I GOT THROUGH EMAIL WITH A DIFFERENT REP.

Eduardo was nice and helpful. My questions were answered appropriately, and my credit was processed without hesitation.

Operator defused me very fast, I was uptight about my order taking so long to be shipped and she brought it to my attention that they do not open on weekends. I placed order on friday and so it went out today on tuesday. She was very polite and shipped by ups and it will be here tomorrow.

Support answered very fast

Helpful and easy to work with!

Kari Burley did a great job helping me with my metering project. She facilitated great communication with Accuenergy which was key in the way things turned out. Im very happy with GTS and will recommend them. Prices are very reasonable as well.

Price offered for the item was excellent and Chris in customer service Chat was great in tending to my inquiry and updating me while it was being processed.

Just received my product. I received it quick . Customer service was great. Keep up the great service.

My question was answered quickly and thoroughly. Great service!

Kari is awesome! Fabulous and efficient customer service!

Kati, Did an acceptable job by answering my questions within a reasonable time frame.

Quick Service & answers from CSR Steven, great pricing. A+++

I called to return some expensive products with in the 30 day policy. I have never heard of a 30 day return policy that stated I had to have the product BACK IN YOUR HANDS with in 30 days. There was no way to return them on time so you wanted a 10% re-stock fee. When I asked to speak to the manager about the situation the person flat out said NO (these are actual quotes) to busy running his own business What do you think I am doing myself. Now I am waisting time explaining to you how to treat people. Remember the customer is the one who pays your bills!

I appreciate the help kari gave me, she is kind.

Thanks for your assistance looking into parts availability for an 80K-6. Fluke Part No. Tip, High Voltage 536946

Raphny helped with my purchase from an online optics dealer from whom I had ordered an item of some value that I needed within a week of my order. I paid for expedited shipping and placed my order. After I received an email confirming my order was a 2-3 week back-order item, I called C/S and got Raphny. He/she understood my problem, anticipated my request and executed it after asking a minimum number of needless or repeat questions! That is unusual in my experience and this exemplary customer service is what I dream about when I need it.Great job, Raphney! 10 stars

The customer service rep, Kari was very helpful and courteous. She asked the right questions and got to a resolution quickly

Eduardos patience and assistance made my purchase possible. I was about to terminated and look for other sources but his assistance made me not only order, but increase the FLUKE 179 quantity from ONE to THREE..!!

Chatter was very prompt and and answered question quick

Awesome customer service. Quick and thorough response from Chris!

Their Chat function is very helpful and easy to work with.

Testo was very fast and easy to work with.Steve was awesome and willing to help you get to the right place.

Great customer service. Fast and accurate.

The customer service is excellent! Fast and easy...

Fast and effective answers to all my questions. Impressed! Thank you.

$2800 for a partial order. I should have listen to the reviews!!I ordered a $2800 Rigid Seesnake Inspection camera from GTS. They had the best price, so I thought.Their Ad clearly shows the items and even in the description of what I expected to be sent. Two distinctly visible and labeled items.Item came in about 10 days as expected. When I opened the box, only one part of my order was sent. Reel, No CA-350 Monitor!I immediately called their 800 #. The one guy Steve said he wasnt able to help since it was near the end of the business day. He took my information and said he would call the warehouse to see about the other item. Monday Am I called, not trusting anyone. I spoke to one guy who was flat out RUDE. He couldnt shut up long enough to even HEAR my issue. Call was dropped, HMMM!I called back again. A different guy. Said he would look into it. Sensing I am getting swept under a rug here. Late monday the same day I called a different number and spoke to yet another person.My take on this is; there is no real clue as to what gets ordered ( from them as a third party buyer is what the really are ) from their website to what you will actually receive weeks after they have taken your $$$. Their staff has no real reporting to anyone of a customer order error. Other then to repeat the mantra. Let me check with the Manufacture.What should the manufacture have to do with THEIR website Ad and a proper shipping index?Thank fully I payed through PAYPAL. I filed a claim with PAYPAL Quickly. Only way to have any protection from an internet seller with a checkered {reviews} pattern of improper orders. READ some for your self.I will update this review to see where their service team goes with my $2800!You have been WARNED!

Helpful and fast customer support. got my technical question answered within the minute! 10/10

Responsive, friendly, positive, and willing to help. Ace Customer Support.

Very quick and accurate response

Very helpful. fast and friendly

Shauna was amazing!

Great service and fast response provided by Eduardo. keep up the good work.

Kari was awesome she stuck with it until she got the web site straightened out. She was knowledgeable and polite. I was very frustrated and she was professional

Shauna was very helpful

Shauna was very helpful, professional and timely!

It was good. customer service was nice and helpful but Confirmation email that should have been sent and received the night before didnt get received until today

Answered my question really fast.

Got the answers I needed. Great service.

Very easy to work with and questions answered quickly.

I have previously ordered a number of lab instruments and calibration solutions from this company without incident because of their prices were competitive. Recently tried to order an Oakton 450 handheld pH meter for my lab team and my CC was charged for it. Unit was never delivered to us despite receiving a notice from GTS that the unit had shipped. I contacted GTS customer service and was told that UPS returned the unit to them because the shipping address was incorrect even though the address on my invoice from GTS was correct. Asked GTS to re-ship the unit to me and confirmed the address they had was correct. GTS then wanted me to pay for all the shipping charges (return and shipping back again). Was told I would have to contact UPS if I had an issue with the original delivery but the original delivery was initiated by GTS not me so they should be resolving that issue with UPS. After this run around I asked them to just refund my money and informed them I would buy the pH unit elsewhere. Not a real smart move on their part. I am a Technical Director for a large chemical laboratory facility and I buy several thousands of $ worth of lab supplies every single month for my lab team. I guess can cross these guys off my list of suppliers going forward. Hopefully I will get a prompt refund but well see.

Product was just as described. Product arrived undamaged and was well package. Product arrived much sooner than promised. Great service.

Quick answer and excelent help

Friendly service, informative and very quick responses.

Great communication via their live chat! Their customer service rep was very friendly and helpful!

Great service! Great prices.

My wait time to talk to a live agent was under 15 seconds, and she was knowledgeable and answered my questions quickly.

This guys was great, really knew what he was doing .

Im not going to lie, I only work with Shauna now for several reasons. I never feel like an interruption to her day, she takes ownership of issues, follows up to ensure satisfactory resolution, and sets my expectations on anticipated delays. She could give most of her co-workers lessons in customer service. Best of all, Shauna laughs at my lousy jokes.

Breanna was very knowledgeable and answered my questions promptly. I was able to complete my purchase smoothly and correctly.

Great help appreciated greatly.

The agent Eduardo that helped was great. He found in a few minutes the information that I had been struggling to find

The technician that helped me via the chat tool was very prompt and helpful.