user
Gallery of Oriental Rugs
4101 Oleander Dr, Wilmington, NC 28403, United States
Appearance
Gallery of Oriental Rugs

Comments
Jo
Review №1

The customer service and quality of the carpets are well above any other place where I have shopped. Mando and David are excellent sales people. Marlon and Mario went over and above the call of duty to place the rugs and our furniture. Worth every dollar!

An
Review №2

Beautiful rugs and Best customer service you will ever encounter!

RJ
Review №3

We had a great experience in working with Rob of Gallery of Oriental Rugs. We searched their inventory for a certain color and type of rug for our new home but couldnt quite find one that fit our needs. We left the store but gave him our name and number, asking to call if anything came in that might work. He continued to look, through their suppliers, for other options. He called us a week or so later with some options and we ended up buying two rugs. I highly recommend Rob and this company.

Ci
Review №4

I went to Gallery of Oriental Rugs after the other Oriental Rugs also on Oleander (6004) could not pick up me rug for cleaning for 2 weeks. And there price is great.

Li
Review №5

They did an amazing job cleaning my area rugs. Our rugs had worn traffic patterns, and came back looking brand new. The staff is always friendly and professional. Highly recommend!

JL
Review №6

I wasnt sure if Gallery of Oriental Rugs would be willing to clean my rugs that were purchased elsewhere. In the past I havent been thrilled with the results when using a competing company and was a bit nervous about how my rugs would look after having them cleaned at this establishment. Im pleased to say that my rugs now look as good as new. The staff was so easy to deal with, going so far as to give me a courtesy call to let me know that the cleaning may take longer than originally estimated (in actuality they were done before the original deadline). The cost was very reasonable, especially considering that the staff treated my belongings as if they were their own.

Sa
Review №7

I absolutely recommend The Gallery of Oriental Rugs for any rug repairs! My rug looked like new after being wet and stained very badly. Fred and his staff gave me excellent customer service! Thank you for saving my beautiful rug! I will use The Gallery of Oriental Rugs in the future!

Ha
Review №8

I brought a rug all the way from FL that belonged to my Aunt and Uncle. I remember as a child visiting them in NYC then FL...oh the memories. I asked them to clean it as it had years of normal dirt with pet urine to boot. I received a call a couple of weeks later informing me the years of pet urine took its toll and that dry rot was preventing them from continuing. I was heart broken. I went there and met Fred, the owner, who took the time to explain the situation. If anyone wonders if there is anyone that can empathize with you this is the man. Not that I am a person that needs coddling but Fred was very sympathetic as he knew it was very personal. They held onto the rug for several weeks as I was traveling and could not get there...never said a cross word about it.The next part was amazing. He offered to work something out on a new rug taking into account what I was prepared to pay to have the original restored. I now will look at this rug with the same feeling as though it were my Aunts because of the wonderful way and the care this company handled the situation. Not just Fred but all the fine people that work there.Hank Troscianiec

Do
Review №9

Quality, value and especially service way above and beyond. Staff extremely profession, courteous and helpful which made the purchase of our new rugs a very pleasant experience. Very competitively priced as well. Would recommend Gallery of Oriental Rugs as a one stop destination if you are looking for quality rugs competitively priced.

Na
Review №10

Always love shopping here. The most beautiful rugs and knowledgeable staff.

Jo
Review №11

Gallery of Oriental Rugs was easy to deal with, courteous and very clear about the procedures to clean my rug. Their price was well explained and very reasonable. I definitely recommend their services.

Pa
Review №12

Fantastic experience and staff at the Gallery of Oriental Rugs. Needed a quick repair on a Persian rug and they managed to not only complete in a few short days but the quality of the repair was so superb that it is completely unnoticeable. Great customer service!

Na
Review №13

Gallery of Oriental Rugs recently restored three rugs for us and they did a spectacular job. The level of expertise, knowledge of the art of oriental rugs, their origin, and the magnificent restoration were unparalleled. The Nassiri familys showroom and rug inventory are beautiful. The story of their familys history is very compelling. We recommend Gallery of Oriental Rugs to all if you are seeking true professionals in every respect. When we picked up our rugs, we were stunned to see the quality of the restoration and the beauty of our rugs. We never would have believed it possible.

Me
Review №14

A personal, educated and engaging experience. The height of knowledge, dedication and gentility. Thank you.

Ge
Review №15

Our cream colored rug was so dirty that I thought it would never get clean, but it looks like new!

Sh
Review №16

The pickup/delivery men were on right on time. They were courteous and I am happy with the results. I would most definitely use them again.

Me
Review №17

We recently purchased our second Karastan SmartStrand rug from this fine store, at a better price than we could have bought it online. Mr. Nasseri and his entire staff are extremely polite, knowledgeable, and helpful. We absolutely love the look, quality, softness, and durability of these rugs, and buying local allows you the opportunity to see, touch, AND smell the rug you are considering......especially important if someone in your household has asthma or allergies! I highly recommend this establishment!

Ke
Review №18

Perhaps the best customer service Ive encountered

Hu
Review №19

Great experience, outstanding options, and a fantastic staff!

Ni
Review №20

Beautiful Rugs. They have everything

Pa
Review №21

Very pleased with service and knowledge

Li
Review №22

Try greeting customers. Just left after 3 employees looked up and didnt speak. I will buy elsewhere.

Au
Review №23

Expensive but amazing rugs. If your looking for a cheap rug this isnt the place.

Information
20 Photos
23 Comments
4.8 Rating
  • Address:4101 Oleander Dr, Wilmington, NC 28403, United States
  • Site:http://rugsnc.com/
  • Phone:+1 910-392-2605
Categories
  • Carpet cleaning service
  • Rug store
  • Carpet installer
  • Carpet store
  • Flooring contractor
  • Oriental rug store
Working hours
  • Monday:Closed
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:9am–6pm
  • Sunday:9am–6pm
Highlights
  • Women-led:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Similar organizations