Service 7/12 burnt my nice green lawn to a crisp ! now they wont talk to me ! keep putting it off! there too busy, what a joke! Your team knows all about it and won t help ! WHY DO YOU THINK i AM SO UPSET. The sign will be up til someone does something about it !

We originally stayed with Scott’s and then of course Tru green took over. Have been a customer for 8 years spending approximately 12-15K on our lawn. Every year we prepay and every year we say we are not getting them back bc we always have to call them to do the services. Well now the gentleman that was in this office has left and he would always be on top of things and be sure we we happy. So our last treatment was June 23 I had to make a call Monday and was “promised” they would be on our property by Friday. Of course that did not happen! Made another call today now waiting for a call from a manager. Lots of promises and do not follow through on any! They don’t have a problem taking our $1000 prepaying but you can’t get them out for service. Our grass is filled with crabgrass now. We should have the best lawn in the area’ They do this every year now 3 treatments left and they will come out and do them at last minute. Have never seen such bad customer service! This will be our last year no more chances. Feel like we are flushing the money down the toilet.

One of the worst experiences Ive had. They oversell and underdeliver. I signed up in early April for Lawn and Pest control services. The first pest control service wasnt completed until late July, and that was after several calls and threatening to cancel. When they finally did come to complete it they didnt do it correctly and had to be called back out. After speaking with a sales member about these issues I was offered a discounted third product and subsequently had multiple issues having it done. At one point they claimed to complete it in two minutes while parked down the street. I tried to work with some of the sales staff who were very friendly and apologetic, but even they couldnt get these issues resolved. I eventually had to cancel all of my remaining services, and even that wasnt handled correctly. I would highly recommend you use another service provider.

Garbage customer service. They never show up to do service and have no problem stringing you along lying to you saying you are on schedule for a certain day. My last service was June 2nd and it is now September and they have literally lied to me 8 times that I have called for service. Very unprofessional and not a good business model. I DO NOT RECOMMEND

I signed up for one year contract after my first service I received texts from three different sales managers stating that my technician reached out to them to let me know that he noticed insects on my shrubs and trees I was out there with the technician from the minute he got there he never looked at my shrubs or trees and never said anything to me his report even said did not notice any insects but yet the sales managers were trying to sell me something that I didn’t need horrible horrible company

Called got an estimate then a phone call by not 2 not 3 but four different people demanding a over the phone paymentVery rude when I said rude I mean rude. I will. It be using this company because there is a very lot of weird things.#1. No one keeps calling and asking for payWants now#2. Don’t say do t check with my husband just do it now#3 don’t lie and be respectful#4 do not I mean do not believe this companyThey are all liars you can never talk to anyone in your areaAnd they take your personal infoI never even had them at my house. Because of what happened. Awful very awfulPlease pick a different place.

Good luck trying to contact them. But their lawn service is good

Would never recommend the Wilkes-Barre locationNever showed upPoor service weeeds everywhere

I have used them in the past and they could not control the weeds on my lawn despite multiple inspections and analyses. Since I have changed lawn care companies, I have been HARASSED DAILY by Trugreen. They call my house EVERY DAY despite my telling then not to call. If you sign up with Trugreen, do not give them a working phone number.

They work with you to get things right

Paid and after 2 weeks still no showlocal rep bashed call center very unprofessional must get percentage of what they sellCustomer Number: available upon request or response

So the true green guy walks around my yard in three minutes and says that he spread 12 pounds of fertilizer with a handheld spreader… That was a lie and they had to come back and do it again properly.On the very next visit, Seth drags a hose from the truck and walks around my yard and then put the hose back and leaves a little ticket that says he sprayed for crabgrass and spread fertilizer… 12 pounds. The man didn’t even take the spreader out of the truck, so they lied to me twice the first time I forgave them the second time.. I don’t think so.So check your guys and make sure that they’re doing what they say they’re doing because my guy wasn’t.. twice.

My technician, Chuck Sudnick arrived on time and did his job. He chatted briefly with me welcomed me back and thank me for being a return customer.

I SIGNED UP AND FLEA AND TICK SPRAY SERVICE AND PREPAID THE FIRST MONTH. I DID NOT HEAR BACK FROM ANYONE TO SET UP A DATE AFTER A WEEK SO I CALLED AND WAS TOLD SOMEONE WOULD CALL ME LATER IN THE DAY AND THAT I WAS SCHEDULED FOR THE NEXT DAY. NO ONE CALLED ME AND NO ONE HAS SHOWED UP. I WANT A FULL REFUND AND OF COURSE, I WANT TO CANCEL ANY FURTHER SERVICES. SEEMS LIKE A SCAM TO ME!

LAST TREATMENT 7-11-17 TERRIBLE ! LOOS LIKE BURNT AREAS AND STILL WAITING SINCE FRIDAY 7-14-17 FOR A GM TO CALL BACK OR COME UP HERE

The lawn of a house we bought had been neglected. Being overwhelmed by other house repairs, we decided to use Tru Green for our large yard. It took two years to bring it back to health, but it happened. Well worth the modest investment in a playground for grandchildren and a bright spot of curb appeal. The best thing about Tru Green is the personal service. When Joseph R. return this spring, it was like seeing a friend. Every specialist hopes to see us when they come and Joe is full of explanations and just solid professionalism about our part in making our lawn a team effort. A great value because of the personal touch. Lynn Cole

The young man you sent to my house for the first application, Kevin Warren, was very professional, very knowledgeable and MOST importantly, very kind. He explained everything while standing in the rain and preparing his equipment. Didn’t rush and explained everything so I could understand it. I hope he comes every time. A credit to TruGreen.

Tru Green always notifies me when service is coming. Servicemen always announced themselves or leave a message if you’re not at home. More important, my lawn was about 70% weeds and infestation with grub bugs has now improved to 80-85%. If you have any issues, the representative will make suggestions and/or send advisor over to check what are your concerns and discuss a plan of treatment. It’s winter now but my friends who have used them for years, told Me to wait till next spring and summer when I will notice a lush lawn . I used the TruHealth Lawn Plan.Moreover, the mosquito plan is excellent, also.I rate them 5 stars

I moved here a year ago and the lawn looked terrible. It is looking so much better and I am sure by next season it will look as great as my neighbors. The people who work for true green are very professional and very courteous. I am very pleased with the service and very glad that I signed up for the treatments. I will definitely be a return customer.

Signed up online for a free estimate. I was looking for a yearly service plan. I had 2 missed calls from them on EASTER SUNDAY when I was spending time with my family. I called them back and reminded them it was a holiday and I asked them politely to call back during the week. Then they called me again about an hour later.... I refuse to do business with a company that does not respect my request to stop PESTERING me on a major holiday....

Customer service for this company location is beyond deplorable. There is no direct contact numbers for management and or customer service (what does this tell you about a company). They utilize a National Call Center and no one there has a clue about the company and or its services! I initiated services on June 6. It has been a fiasco ever since. I have two properties that are attached but with separate house numbers. They told me they would need to be two different accounts and serviced at different times, that there would be no guarantee that they would be treated at the same time. I live at least 1 hr 15 mins away, so does it make sense to send someone out twice when you are already here! Because of the two accounts, one property has been neglected and the other over treated. There have been four different technicians, one of which completely neglected to treat a portion of my property, then to say he didnt know it was mine!I have left repeated messages with customer service both online and by phone, to no avail. I canceled my service due to the frustration and lack of professionalism and organization on June 11 with a guarantee that I would receive an email confirming that the services were canceled for both properties, and I would receive a refund in 3-5 business days. Needless to say, that never happened. A technician showed up today, 7/14 in the pouring rain to treat one of my properties, because he was told to service. Seriously, how can they survive as a business. I know I cannot be the only client customer with a complaint. I can honestly say that it is not the technicians for the most part, it is management and customer service. Please investigate thoroughly before dealing with this company, especially the Scranton/Wilkes Barre, PA facility.Disheartened that someone built this phenomenal business and company and poor management is destroying it!

Had to call both services back out, dod not even do my back yard. There is a disconnect between the 800 number and the people who service you. 2and time they came out still did not service back yard.

The product works well and I dont have to worry about putting it down. The only thing is I had questions about the product and what it kills but I have talked to 3 different people and got 3 different answers. Either way, the lawn looks great.

TruGreen employees post 5 stars they also post reviews. This is to get your attention really it is no stars .you have been warned. Deal with local companies.All the bad things you hear about true green is true look at 1 Stars reviews those are real people making real reviews. This company lies for business

Since being with Trugreen, our lawn has improve a lot. This was a new lawn ( just built the house ) and I was struggling to get it going. Not only is it going but it looks great. We get a lot of compliments on how nice it looks. We have also noticed an improvement on our shrubs since going with that plan. I wasnt sure at first if that was going to be worth it but it has since proved to be a good investment. The specialists that come here are superb. They will do anything asked and are extremely friendly and polite.

Better than Grasshopper Service I had last couple of years! Grass is greener, customer service is 10x better!! Will keep using them!

Be very careful with this company. They called and told us the cost would be a certain amount of the phone. I specifically discussed with the sales associate what needs to be covered. When the technician showed up, he was unprepared for the amount of property needed to be covered. Cost would be 3X what was originally quoted over the phone. Two other companies in the local area are at least $50 lower per application. Spoke with a local manager who offered me a third (3rd) price, even higher than the technician that was here onsite. So, brand new customer, three different prices. Wasted my time and effort on this company - dont get caught up in this same boat.UPDATE: TruGreen called me in June to attempt to resolve this problem. They offered me another deal and advised that the local team must provide service. After six (6) missed attempts from TruGreen, the GM of this branch Dale contacted me directly to advise he cant do it for this price. He cancelled my service once again, but it took over 2 months June - August to get to this point. Meanwhile he blames the head office.Beware, this is no way to run a business. Other company is more than willing to do this for less than TruGreen at the end of the day. My advise: shop around and make sure they dont do a bait and switch on you.

They are professional and informative. They do a great job.

I love the way my lawn looks in the summer. We dont hvae to worry about weeds or dandalions. Very healthy looking lawn that makes my home & property look great.Very Happy with True Green Results!!

Came within the time frame the tech was respectful and friendly

Excellant service professional and responsible in customer service. My Lawn never looked this good.

This was my first treatment so i am not expecting miracles. i need to say the technician was very professional and courteous and explained what was going to be done.

Bushes and mosquoto services.

Connor Royce was such a gentleman, I had fallen & he came to my aid & help with picking me up off the ground, I thank him.

I have been a loyal Trugreen customer for over 2 decades. I guess that speaks for itself as to my satisfaction with Trugreen. I would like to particularly emphasize the CONSISTENTLY OUTSTANDING SERVICE I receive from Mr. Alan G. Reese, my Trugreen specialist. Alan is professional, friendly & always takes the time to answer my questions & fully resolve any problems or concerns. Alan is one of the reasons I am very pleased with & remain with Trugreen. Thank You Alan! In addition, I am on a fixed income & must continually make difficult budgeting decisions. For that reason I very much appreciate when Trugreen holds my price if I pay in advance for a full year of service. This means a lot! Thank you Trugreen for continuing to take care of my lawn & for allowing me the opportunity to provide this input!

Tremendous service

As always Trugreen are the professionals..

My lawn has never looked as good since TruGreen started . Highly recommend!

Be forewarned...they overbill and it is near impossible to reach the local office!!!!

They will lie about their knowledge, services and prices on a regular basis.

Prompt, efficient, helpful

Worked on Hvac unit