Most incredible customer service I’ve ever experienced anywhere! Alicia went above and beyond and is a true Wonder Woman! All the service staff are incredible! I can. It recommend this place enough! Five stars ⭐️⭐️⭐️⭐️⭐️

Ben was nothing short of amazing. He explained the process and answered all my questions. Buying a car from out of state seemed like such a scary concept. But he made sure we understood everything and really put our minds at ease.

Great experience! When I went to BMW of Wyoming Valley this past week with questions about their leasing terms, the last thing I expected was to walk out of there as a first time BMW owner! Maurice was excellent to work with! Very knowledgeable, friendly, and professional. I felt zero pressure throughout the whole process, and it was so seamless. Kevin made the dreaded paperwork process feel quick, and was definitely enjoyable! The care that is put into the customer experience at this dealership is phenomenal. Highly recommend!

My wife and I had a great experience at BMW Wyoming Valley. Salesman Steve Pollack did an amazing job helping my wife and I purchase our new vehicle. We will definitely be returning customers!

Napleton Wyoming Valley BMW was absolutely fabulous to work with. This is my second vehicle purchase from the dealership and their customer service and product knowledge allowed for a seamless buying experience. Chris in sales was personable, professional and attentive. I was able to make a decision quickly thanks to Chris answering all of my questions in a timely manner. Cody also assisted me in understanding all of the features of my new X3 and was extremely personable and professional. A great team and a great experience !!!

What can I really say? Dalton and Kevin (cant wait to here about your next trip to Thailand) were both amazing. Shopping with them was super easy. Mandy went over my new car and I still dont know how it all works! I will be back for sure for my next one.

Dalton Bennett was my salesperson. I’m located in Alabama and completed the entire transaction through a few emails and phone calls. Flawless and very easy.Dalton also facilitated having my vehicle loaded for transport and kept me informed throughout the entire buying process.Excellent customer service and he is a valuable asset to BMW of Wyoming Valley.I dealt with Bill in finance and he was also fantastic to deal with. He worked to get me the lowest finance rate possible and quickly processed the required paperwork and sent it out to me.5 out 5 for this dealership.

The entire experience of buying my dream car couldn’t have been better. Chris was great helping me build my X6. When the car was delivered on a Monday we were out the door with our car in an hour. BMW genius Mandy was phenomenal and didn’t make us feel bad when we called her for guidance an hour after we left. We have found our forever BMW dealership.

The best an easiest buying experience ever. Dalton was my salesman I did everything through emails an phone calls he even saved the truck for me without any problem. Overall great experience an Dalton is the man. Thank you so much. I also want to thank Bill great guy

Last service visit was great! Very friendly staff to deal with. My service tech “Hailee” was attentive to both my needs and my time. Would highly recommend this dealership!!!

I went to look at a car And the sales person was very helpful. His name was Steve Pollack and he was very knowledgeable. Excellent customer service! I would highly recommend.

The service department did an awesome job!! You have a good group of hardworkers! You should be proud 😎

Service department is so quick & efficient .. will definitely be back. Craig was the most helpful!

Had a great experience with this dealership. Salesman Dalton Bennett was great to work with. He provided me with the needed information regarding the vehicle I was purchasing and provided knowledgeable answers to any of my questions. I would recommend this dealership as well as salesman Dalton Bennett.

Great service here. Everyone that I talked to was very helpful and professional.

I’ve been using BMW of Wyoming Valley services for the past 3 years for servicing my BMW 428i and have never had an issue. Whether it is routine maintenance or a more complex fix, they have delivered with confidence and quality. Scheduling is convenient and the customer service is always good. The service is typically quick and I never wait too long. If the service does require more time, the ability to get a loaner is a big plus. Alicia Lewis is usually my service advisor and she is always informative and helpful, as is the rest of the team there. I will continue to use this branch for servicing.

Dealing with BMW of Wyoming valley was a very pleasant experience.. my sales men Ben was very helpful. Would definitely recommend giving them a visit when looking to buy a vehicle

Excellent service. I wouldn’t go anywhere else in the area. They have my business lifetime.

Weve always had a great experience with BMW of Wyoming Valley. The service manager is great. They are always accommodating to our needs and resolve any issues weve had in a timely manner.

Dan is the best He takes the time to go over all the details without any pressure. Kevin in finance makes sure you know all your options and helps guide you. Great experience with no stress

I honestly had a great experience here from test drive to signing. Dan was extremely helpful and answered any questions I had. I was new to the state and he was very informative and helped guide me through the whole process. Everyone here is great and goes above and beyond to assist you when you need it--seriously, very friendly staff here! I would definitely recommend this dealership. If you visit be sure to ask for Dan!

Napleton Wyoming Valley BMW was absolutely fabulous to work with. This is my second vehicle purchase from the dealership and their customer service and product knowledge allowed for a seamless buying experience. Chris in sales was personable, professional and attentive. I was able to make a decision quickly thanks to Chris answering all of my questions in a timely manner. Cody also assisted me in understanding all of the features of my new X3 and was extremely personable and professional. A great team and a great experience !!!

Craig Wilson was the consummate professional! His customer service was excellent. I will be recommending service at BMW of Wyoming Valley to my friends/family!

Every thing was great! Right down to the detail of everything that they where working on to when I could pick up my car. Craig made the process simple and seamless. Thanks again guys!

I had a great experience here. The sales staff were very knowledgeable and helpful and I didnt feel pushed or rushed into a purchase. I would definitely recommend this dealership to anyone looking for a great car buying experience.

Great experience recently purchasing a 3-series. Far more responsive than my local NYC-area dealerships, fully informed about cars and options (something you would expect, but oftentimes is lacking), and great over text and email (helpful since I dont live near the dealership for easy face-to-face interactions). Would definitely start here when buying my next BMW.

Couldn’t have asked for a better experience with buying my wagon! Ben, Stan, Bill.. you’re incredible to deal with and made purchasing my new car painless and enjoyable. Thanks again to the whole team of BMW Wyoming Valley!

If youve ever spent months searching for the right used car and were worried if it would be worth your time to drive over an hour away to the middle of nowhere in hopes that this dealership would be different, let me tell you, the answer is a resounding YES! Not only was the car EXACTLY what they claimed, but I was treated with just as much respect and kindness as if I was purchasing one of their brand new BMWs. I asked a ton of questions as they neared closing time on a Saturday evening, and never felt rushed once. When I came back to pick up my new to me car, they had everything prepped and ready. Plus, I have to give a major shout out to their finance manage who matched the deal from my credit union and made the process easy.Dalton & Ben are awesome salespeople with great attitudes, and Keith in finance has incredible patience paired with a great sense of humor. I highly recommend them and only wish they were closer because I would not hesitate to take my car there for service.5 🌟 well earned!

Easy, smooth transaction. They were ready for us when we arrived. Everyone was pleasant and professional. Dalton was great to work with.

Always a positive experience from sales through to service. The staff is knowledgeable and up front about everything.

Chris was very helpful in making the buying process seamless and transparent. Mandy took the time to go over all of my new car’s features before I left the lot. Thank you!

Such BMW x1 I got as a substitute from 750. Car was good but filthy dirty, not the best feeling in current COVID situation.

Called me for a test drive. Went twice no test drive. Was not ready to buy yet but when I do it wont be there. Worst dealership Ive ever visited. Free to walk around and look though wont be bothered. Wont be sold when just looking, which is a plus when your in between minds.

Was well taken care of by everyone involved! Chris was a fantastic sales rep, answered all my questions and made the purchase easy! Answered my countless emails promptly and completely. Kyle made sure I understood all the features (and there are a ton of features) and Bill transformed the onerous process is signing all the papers into a pleasurable experience. Highly recommended in all aspects!

Nick was excellent. He was very friendly and very informative. Very professional.

Great experience in the service department! Highly recommend. Craig Wilson was very detailed and helpful.

Happy with my BMW experience. Alesha in service was very helpful. Lucky to have a great dealership so close to home.

Nick was excellent, fast service. He was very professional and polite and very knowledgeable.

My salesman Rob Stitzer was awesome. He listened to me, he answered all of my questions was patient. He was great and should be considered a asset to the dealership. I bought a 440 I from him today.

Easily scheduled recall work on my Subaru. Pleasant staff, clean environment.

I had a phenomenal experience working with Dalton when purchasing my first BMW. He was very knowledgeable of the car I was looking to purchase and answered the millions of questions I asked. The entire process was smooth and stress free! His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Dalton kept me well informed along the way about timing and the next steps. It was a pleasure working with him and I highly recommend him to anyone in the market for a new vehicle.

This has been the best experience i have ever had purchasing a vehicle! I drove nearly 3 hours from NY to this dealership and met with Dalton regarding a certified 5 series they had. The entire process was straightforward and simple. Dalton was an extremely professional and cool sales specialist. He went above and beyond for me for the entire process and helped out as much as he could. We had great conversations even during the test drive. This place was extremely clean and a nice environment. I highly recommend this dealership as well as dealing with Dalton! Id definitely make another 3 hour trip for this experience again for my future BMWs.

Always a great experience at Wyoming Valley BMW. Maurice has always been great to work with in buying a new car. No pressure and a great experience! Thanks again

Made an appointment to view a car onsite. The sales rep called me to confirm the appointment & I expressed that I was a 1.5 hour away. Drove all the way there & Spent fuel & tolls,to be informed that they sold the vehicle that morning but the purchaser had the same name as me so they didn’t catch the error....Even though I gave my last name, email & phone number. Would not recommend business.

Clean professional environment, staff is very accommodating. Would certainly recommend

Ben was fantastic to work with. He answered all of my questions clearly on the payment process. I went home with my new vehicle in one day! I’ve had the SUV for a few months now and love it.

We had a great experience with the team at BMW and Porsche of Wyoming Valley! Jimmy and Dan were fantastic to work with, we love our new car, and they made everything easy. Thank you!!!

Worked with Chris who did a fantastic job making the process as easy as possible. Everything went a lot faster than I thought and I got to drive home in my new BMW! Will recommend Chris and BMW of Wyoming Valley to friends and family.

We hit a pothole in New York and could not find any tires to fit our bmw on our way back to Virginia. This location was the only one that had what we needed in stock. Alisha was amazing with insuring we were in and out of there fast since we had a long way back. She even leant us a loaner car to get lunch while we were waiting. They were all so friendly. Every single person said hi as passing through. Would highly recommend! Thanks for the great service!

My BMW X5 is Great.The mileage is low, exterior and interior are mint, and the handling of the X5 is perfect. I also want to add many thanks to those that help my purchase, Dalton and his co worker Ben for getting things together, Codey the product specialist whom explained to me the features of the X5 and last but not least Kevin the finance Manager whom got me my loan approved. Thank you all. We love the car.Thank you,Achmad Siregar.

Picked up my 330E from Ben and Cody on Friday. To start, there was zero sales pressure from Ben through the entire process. He acts more as a consultant, answering questions about the car, purchasing process, etc. He willingly took on the role of point person between me and management, accounting, and Cody, the excellent resident technical expert. Ben was also regularly calling and texting along the wayOverall, just a very professional and pleasant experience.

Dalton and Ben were both great. They answered all my questions, Connected me with Bill in finance and were able to get me in my car with little interaction in the store at all. Scheduled an appointment, test drove everything to make sure it was everything I saw in the videos that I was sent. Everything was great. I would not hesitate to buy from here again for my next car.

Steve was a great salesman who made the entire purchasing process a breeze!

WVBMW was actually a breeze to deal with. No pressure. No typical sales tactics. No strong arming. Just a very friendly salesman, easy-going staff, a ton of knowledge about the cars I was interested in, and the many options I had to drive one home. And I drove one home that same day.I had just come from car shopping down the road, and was so pleasantly surprised at the polar opposite treatment I received at WVBMW. Definitely will go back again when its time to trade in my beautiful new vehicle. I couldnt be happier with my car and with the support I know I will receive from WVBMW whether it will be service or sales. I cant recommend enough!

Great dealership! And Maurice is the best salesman ! I never had a bad experience with him, and I have purchased 4 BMW’s thru Maurice.

I was recently in the market for a pre-owned mid size SUV. I had an Acura MDX and prior to that a Lexus RX350. I drove the Lexus and a Mercedes but ultimately ended up buying the BMW X3 from BMW of Wyoming Valley. This SUV is amazing and in my opinion far outweighs the others. The features are outstanding, the ride is superb and they worked with me on price. The salesperson Ben was so helpful and Mandy walked me through the tech side of this vehicle. I could not be happier. If you’re in the market as I was, do yourself a favor and test drive a BMW!

Excellent sales service purchased my first vehicle from BMW of Wyoming valley. Great staff especially my sales rep Jim. Thanks for the help.

Brought my Mini Cooper in for service and had excellent customer service with timely service to my vehicle!

Thanks so much Chris and Cody for all your help with purchasing my new vehicle! You were both great!

Found my BMW dealership and will be going there again to make our future purchases! Salesperson Tony Blasi was extremely professional and was very dedicated to our requirements. I do not have the words to describe the level of care and dedication he took to make our transaction as smooth as possible. Cody explained all the features of the car and took care of all the questions we had regarding any new feature we needed to learn. The finance manager, Stan Nitkowski, made the paperwork a breeze to complete and we were in and out of the dealership within 2 hours.I have been recommending the dealership to my friends and family members and especially Tony! I would give him 10 stars if it was available. Exceeded all expectations!

Great experience buying a 2020 X3. The salesman Chris Nahill was great. Never any pressure and explained all features of the car very well. We left dealership with one more brand to drive and and were back later that day to buy. Paperwork was fast and smooth, one of the easiest car purchases I made.

Amazing. Craig W. was excellent and easy to deal with. Would recommend.

Salesman Dan Pershing super knowledgeable and very helpful in making a decision to purchase a BMW X5. We highly recommend Dan and this dealership for your needs.

Chris did an excellent job making the whole process simple. And the car was as advertised. My first experience at this dealership. I would definitely buy here again. 5 stars for sure.

Chris at Wyoming Valley BMW did an excellent job of helping out with the purchase of my first BMW. I would easily go back due to the friendly and pressure-free environment. I wish all of my car buying experiences were like this. Chris and the whole dealership will be highly recommended by me.

I had an answer experience purchasing my car with Dalton at BMW of Wyoming Valley. He was very transparent with everything and able to cater to my needs which allowed me to feel very comfortable with my purchase . Shout out to him! Thank you.

I have been purchasing BMW’s from Wyoming Valley Motors for 20 years. Obviously they are great cars but I keep going back to the dealership because of the excellent service and sales staff. No one is perfect; however, if an issue arises they work diligently to resolve the issue. I have specifically worked with one of the sales representatives for a good portion of the 20 years. His service level is extraordinary, as he makes sure the customer is happy with the service.

Service was great today! The shuttle was quick and convenient and took me back and forth to work. All repairs were done in a very efficient manner. Thank you!

Great place with high end quality service. Alicia Beggs Lewis is spot on. Very courteous, helpful,and knowledgeable. She really takes her time with me and sends me in the right direction. I have several family and friends that I send to your BMW dealership. Thank you!

Dan Persing assisted me in the purchase of my X3M. He was super knowledgeable and patient with me. Initially, I did not come to the dealership intending to buy the X3M, but when he showed me all of the features and what it was capable of, I was sold. Best car buying experience Ive ever had! Codey was also extremely helpful in setting up the technology and showing me how to sync my phone.

Tony was wonderful to work with along with the finance manager and the rest of the team. Easy process!-Nicole Haught

Ben made car buying easy and less stressful. He was very professional. I told him what I wanted and he worked with me to make sure I got it. I will definitely recommend my friends and family to buy a car here. Im extremely happy with my purchase.

Chris was great and very helpful with the purchase of my car!

Wonder service and experience with the Service Manger Craig.

Tremendous service visit attentive and knowledgeable service advisors

I have been with BMW Wyoming Valley for 6 years now and with the low profile rims and Wilkes-Barre’s streets I’ve seen the service team quite a bit. Alicia has always been incredibly helpful and frankly a huge reason it’s hard to leave this dealership.

Very good, fast service, Nick was great!

I inquired about the car I wanted with Chris Nahil very early on Friday morning and we came to terms / had the deal done shortly after. Great people here!

I had an appointment that I made over the phone to bring my BMW in for service here. I needed them to scan and reset the airbag light on the car as my mechanic had done work on the car and could not reset it himself. I explained this to them over the phone when I made the appointment prior to driving an hour to the dealership to drop my car off for the appointment. Nothing was said on the phone about any potential issues with what I asked for them to do. I dropped it off on my appointment day, explained what was wrong and left. About 20 minutes later they called me stating that they were refusing to hook the car up and clear the fault from the vehicle. Dennis the manager at the service shop said it was a liability on their part if they did this and did not complete the work themselves. Im calling BS on that, clearly if there WAS a problem with the airbag then the code would not clear, so I cannot see where they are liable for simply clearing the code to see if the problem had been fixed. They simply refused to do this because they had not been paid the $1,600 quoted to replace the passenger side seat sensor. So I had to drive back, pick up my vehicle then drive the hour back home with absolutely no results, what a waste of time! Keep in mind, I drove all the way back with the airbag light on (meaning the airbags would not deploy if I was in an accident) that clearly seems like they would be more liable in the case that I was involved in an accident on the way home. They couldve cleared the code and if the vehicle was fixed (as it shouldve been) then the airbags wouldve deployed in an accident, if it was not fixed then of course the airbag light wouldve come back on. This is simply a money grab, I will never return to this dealership and will gladly bring my business elsewhere for both repairs and when Im considering buying my next new car.

Great service department! Trustworthy and honest. Really appreciated working with all of the reps, especially Bekah.

Great experience buying from BMW of Wyoming Valley. Worked with Chris for the sale and Cody to learn about the car’s technology. Will easily buy from them again.

BMW of Wyoming Valley was great to work with on the purchase of my new car. I worked with Maurice Ledoux. He was very professional, polite, knowledgeable of the BMW line up and he made the buying experience one of a kind. I would highly recommend working with Maurice if you are in the market to buy a new BMW.

Alicia L. Helped me with all of my service concerns this past week.She is very friendly, helpful and patient.Was very responsive to my phone calls and explained all work done.

Great service. Excellent communication about the car.

Great service! This dealership made it so easy to purchase. Our salesman Rob was a pleasure to work with, he was very knowledgeable and helpful. Will definitely be working with them again if the opportunity arises. Worth the drive all the way from NJ.

Great service and quick turnaround!

Tony blasi a Salesman atWyoming Valley Motors is so extremely helpful I cannot praise him enough or the genius Codi

Rob Stitzer and Ben Duboff are an asset to the Wyoming Valley BMW / Porsche family. I worked tirelessly with them as Im out of state and they made it incredibly easy. Dont have any reservations or hesitations when it comes to purchasing from them if youre out of the area. They will make it easy. Thanks guys!

Service department is outstanding. All repairs completed in a timely fashion. Would recommend this dealership to anyone interested in purchasing/leasing a vehicle. A special shout out to Alicia in the service department to always taking car of me!

Hailee is always great. She handles all my issues quick and always makes sure I feel comfortable with whats going on.

Recently bought a car at BMW of Wyoming Valley. Staff was very professional, courteous and front about best pricing - no haggling. Definitely recommend. Special thanks to Ben!

Great service, friendly staff, will definitely come here again for service and sales. Highly recommended !!

From the moment I expressed interest in purchasing a car from this dealership there was something special about the way they engage potential customers, which was unlike anything I’ve seen before. From the personalized welcome videos from various employees, interactions with sales associates and even the finance team, professional excellence across the board, which says a lot about the management staff and tone from the top. Every one was well informed and patient having answered all my questions ensuring I, the customer was satisfied. This may seem like something any dealership would do to secure the deal, but this was not case. I would like to personally point out that Mr. Robert “Rob” Stitzer, whom worked with me throughout the entire purchase process was extremely well mannered with a non-predatory type mentality is truly an example of this dealership’s standards. Working with Rob made me feel like a VIP, even if he was dealing with multiple customers, his attention to detail and professional grade craftsmanship made it feel like I was the only one looking to buy a BMW from their shop. I look forward to our future engagements and highly recommend this dealership to anyone looking to buy a car. Thank you, Wyoming Valley BMW and very special thanks to Rob.

My experience here was wonderful and I absolutely love my Subaru cross trek. This was my first real car purchase by myself and it all went smoothly thanks to the help of Maurice Ledoux. He walked side by side with me through the entire lot going over all of my options and making sure I found the perfect car for me. He was absolutely wonderful and I will be sure to return here for any future purchases.

Craig Wilson is extremely knowledgeable, helpful, and friendly!

I highly recommend Maurice! Not only is Maurice extremely professional and helpful, he has extensive knowledge on every car on the lot. He made my first car buying experience easy and stress free!

I had a great experience working with Bekah. I would definitely come back again!

Excellent service and response by Alicia. First class person.

Worst experience! Will never recommend this dealership to anyone. I had to make an appointment due to covid restrictions. I was told the dealership only scheduled three customers per hour into see vehicles. This seemed reasonable. So I made an appointment for 2pm to see a pre-owned vehicle.  When I arrived for my appointment,  I asked for the manager, I was texted the day earlier to ask for, he was not ready for me. Then he passed me off to a salesman who was not only not ready for me, but had absolutely no knowledge on the vehicle he was showing me, and admitted it!Furthermore,  the vehicle was not in showing condition for my scheduled appointment! It was fithy, both inside and out! And I assume if the dealership could not take a few minutes to vacuum the vehicle they did not take covid  protocol and sanitize the vehicle either! To make things worse, the vehicle was not gased for my scheduled appointment! So the salesman asked me to have a seat back inside the showroom while he took the vehicle down the road for gas. As my experience continued, not one sales person asked me while I sat in the comfort section, if I would like a coffee, water, etc. I counted over 15 personnel sitting or walking around doing nothing! This included my salesman who, when he came back from said gas station,  I asked him for a water. Now I had waited 20 minutes to start my 2pm appointment.I dont care whether Im spending $100,000 on a vehicle or a quarter of that, I better be treated with the respect I deserve as the paying customer!I would Never recommend this dealership to anyone! And women, take heed, stay away!

Another great BMW buying experience from BMW of Wyoming Valley!! I would like to especially recognize Tony Blasi for being knowledgeable on these cars and helpful with a fair and smooth sales transaction. Jesse Kurello, the BMW Genius for going over the car at delivery and explaining the newest features I was not already familiar with from prior BMW ownership. I would also like to recognize Julie Hellinsji for her help with the financing. Keep up the great work all!!!