Staff is usually helpful, polite, and very knowledgeable. You can always use the 211 hotline or the yourtexasbenefits.org website also for information.

You can call it what you want. Its the food stamp office. I called social security office because Im on disability SSDI. My wife has been unemployed for a year and a half because of covid. I found a policy through Blue Cross and Blue shield which gives her all her medicine 100% paid for very low deductibles compared to Medicaid etc. My question to the social security office was how do I file to get my $148 back. Instead of answering the question they passed the bug to the poor food stamp people who have enough on their plate. They thought I was there for snap I have food I have money I have other sources to get food I dont need anybodys help for food. But I do not like the fact that the Medicaid office social security / whatever you want to call them can charge me $148 for inadequate insurance compared to what you can get for $0 from Blue Cross and Blue shield which my wife has and is enjoying free insulin free Xanax fully lipitor free liposal me,, any other medicine she may need is covered by Blue Cross and Blue shield. For $0 for those of you who dont have insurance and a job you can get an insurance policy for less than a hundred bucks with 0 copay on medications and a lower medical copay. So the moral to the story is the social security office can go eff itself. And yall realize health and human services theyre there to help you give them respect dont talk down to them theyre there to help you dont get mad at them they got a little policy and a script to follow they have no choice be nice.

I’d give zero stars if possible. The never answer their phone, and if they do they say hello and hang up. This is the worst office I have ever had to deal with

If you need help They are their when you need them the most. Polite clean environment. Only 2 people aloud at a time right now.

Got and got out without a problem.

In total Ive called three different days and stayed on hold for at least 2-3 hours each time. Im convinced that nobody will ever answer the phone....I just dont understand. How are they THAT busy.🥺

They need ppl who can actually assist you properly.

The folks there were nice and helpful. They treated me with dignity and respect which speaks volumes to their courtesy. Though I am embarrassed to have to say I was there in needed their services, they didnt make me feel like I was roach or degenerate. They were helpful and insightful in walking me through the process and answered all my questions. I recommend that if you need their services, they are the best at what they do.

Friendly staff, helpful

Is this location currently open?! I called yesterday and was on hold for 2 and a half hours! Im currently trying again, and Ive already been on hold for 50 minutes! I understand that they may be overwhelmed, but there has to be a better way!

Friendly was in and out quickly

Lady at front desk wasnt so rude but didnt know much about her job, she was in a rush and didnt know anything, the office itself wasnt busy but when I called I was on hold for an hour and twenty minutes then when we got on the phone I was trying to ask questions on what exactly I needed to bring and and how to get that information and the lady hung up in my face, my process still till today hasnt been completed. I dont know if its because of the pandemic, but I need my insurance.

The workers here always take their work beyond the ecpectation last worker who did my app lilian was looking over everything was polite and told me all I had to do to make sure I am up to date the staff coordinate together to problem solve and it was inspiring to see a work place flow in such a quick, helpful manner. I appreciate them they have no idea the little time they take is so a big deal in most situations . The facility also has security, clean restrooms and computer services to check status on applications

They were professional and I got results

Staff are stiff and curt. Not very kid friendly and with this quarantine not much they can do. There arent any workers in office either. So the only thing you can do is get paperwork.

Fastest service i ever had from this place. The lady at the window was so nice and she wore a real pretty light green top, that was real pretty. She was so nice! Thank you to her!

Had trouble with theyre hotline so went to office and wasnt really helped. They just gave me another# to call and that was it

Some people are nice but others can be down right mean always takes forever to get help

Parking is good. Have to stand sometimes a long time to get help. Chairs are not very comfortable. Almost tripped over a chair coming out of another room. Knowledgeable staff. If in need of food they give out emergency help or tell you where to get food.

The lady at the window is beyond helpful

They come out and push your friends on into see the Doctor.

They are helpful and kind. They are not judgemental. They just want to help.

Are your phones just for decoration? Sometimes its fun to answer them when they ring. Just an idea.

Have worked with Shelly quite a bit recently, and she is by far one of the most helpful THHSC clerks I have ever encountered. While their office can be tricky to get ahold of, they are staffed with some great service oriented individuals!

Very busy place but the lady who helped me was very nice and helpful even explained how I could do most of this online.

Horrible, rude front staff. They make you feel awful. Avoid going in if you can. And if you need assistance for the elderly, well forget it. They dont care.

Receptionist was wonderful!! A true blessing!!

Took forever to staff but amazing social worker

I didnt have to wait long for why I was there

Very nice people but it was an extremely long wait.

The ladies at the desk are ALWAYS sooo rude!! I have talked to 3 different ones, and they all treated me with disrespect. I’ve been back and forth several times and everytime it’s the same. They don’t care or listen. I HATE going there.

I dont know this ugly ol bald hispanic ladys name... BUT, she is very rude and talked to not only myself, but the other few people in front of me, like we were all complete idiots. I cant speak for them, but Im not dumb, Im not on any other services except my children getting Medicaid. If youre that miserable and cannot nicely answer TWO questions, you need to take yourself home and reconsider your choice of work!

From what the place used to be it has gotten EXTREMELY nicer, cleaner, and faster. However, the ladys up front are a bit RUDE

Quick service and helpful informative staff.

Everyone was extremely friendly and helpful. Thank you all so very much!

The Receptionist there are VERY RUDE ESPECIALLY KAREN ROBERTS!!!!!! I dont understand how people have jobs like that but just damn rude for no reason at all!!!

Very helpful but very slow.

Very helpful helped finding place to stay

The staff is very friendly. But if you need to talk to a case worker the wait is ridiculous.

I have to go HERE REGULARLY and the Google Map and Life 360 App KEEP My 👪 SAVE... We all ❤ IT 🌟

They are rude as hell. The Mexican lady is the worse

I took one of my family here

A long wait to see a caseworker.

Good client services

Food stamps

Takes way to long but everyone knows that already.

I hate this place took to long and woman catch attitude with u with out knowing what u are there for not willing to listen to u

Clerk is rude and doesnt help get with case workers or answer questions

They can be very rude to you, employees dont seem to be happy with there job at least thats my opinion

Nice people 👍

Always fsst and get answers to questions.

They never answer their phone!!!!!

Always busy and rude workers

Complicated

Great staff

Fast and polite

People are friendly and helpful

Really long wait

Waiting was too long

Took forever

Not very helpful here.

People were helpful

Give me a job please!!!

Very Helpful

Very helpful...

Very helpful

Always nice

Nice people

Always helpful

Unavailable most of the time

Some of the workers are rude

Packed & slow moving

Friendly people

Cool

Okay

No help

Snap