This location apparently keeps charging you for a whole month after you cancel, and there’ll be no refund for it. The gym is otherwise great, and their daycare staff are the best.

Im giving one star not because of the gym it does have some good equipment not alot but some, the main reason for my one star is because apparently this location had not been able to process my payment so instead of notifying me and letting me know of the problem they decided to double charge me because of some back pay rule wich I was not aware of I didnt get a call or an email or anything just got charged for 2 months because they couldnt process may payment with no notification of it i will not continue to go to a place that does this to people and will be losing that membership after this.

I would never recommend these facility. Either Bartley or Dowtown. Back in July, my daughter (9 months) and I were doing swimming lessons together. Per the staff’s direct approval, my daughter and I were showering together in the women’s shower. While there, I was verbally attacked by another member. This continued while I was showering, changing my daughter, and changing myself. At the beginning and towards the end, I went upstairs and informed staff of what was happening. They NEVER did anything. This woman was berating me because I was showering with my daughter. Yes, you just read that right. She stated that my daughter could not be in the women’s restroom even though I had received permission from the staff and that staff had informed the lady personally that I could be there. When I was gathering my belongings, I heard the woman speaking to another. They were discussing how they would be calling CPS and CPS would be taking my child away because of what I was doing. Again, the staff did absolutely nothing. It was at this time that my mother-in-law (who was with me) told me that the woman had originally believed I didn’t speak English and how would I tell the staff about what was happening. I left and called the Branch Manager. He told me that “technically I wasn’t supposed to be there and there is a family room. The staff may have just let you because she’s young and they didn’t see anything wrong with it. But we’ll talk to staff and make sure they let others know next time.” I was shocked. First, because I was never informed about the family room while I was there. Second, because all it sounded like was a justification for the woman’s actions. I then spoke to the President. He seemed truly concerned about correcting this issue and stated “he didn’t care about the money, he just wanted me to go back.” This was all a lie. After speaking to my husband and family, I decided I needed a break from the location. I requested a refund for the swimming lessons and for that month (it had just started and I wouldn’t be going). I never heard back. I called several times and left messages. I was then informed that the President, Mr. Brown, would be the one to make the decision as to whether I was to get a refund back. Two months later, he is still ignoring me and I have given up. Point is – this facility is great, until you need support. Take it from me, there are many more around Wichita Falls that may be $10 more, but is definitely worth it.

Good facility BUT No WiFi in weight room

There is always something to do! Very clean! Great sauna and hot tub!

Terrific facility and staff. Needs at least one and probably two more power racks for squats and deadlifts. More stair steppers and treadmills than anybody actually uses, even at peak hours.

Good facility, but the branch director is an extremely rude gentleman. Wish the downtown Y had more support so they could have longer weekend hours; they are way better.

Great gym with indoor track and good size weight room. Currently, they are expanding so it should be even nicer when they are done.

Great place for the family Awsome staff!

Good all around place but dont show up thinking you can use the basketball court to actually play basketball whenever you want they shut it down for about 8 people do do yoga or something aparently its the only place they have in the whole building they can do their class

Looking forward to joining for the two months of Holliday Trimmings!

Great staff, great gym!

❤️