Wow, really shocked about the lack of service here. I went in with school shirts to be embroidered, as this business was recommended by the school. I entered the store (which was obvious due a loud bell sound), walked in and stood next to a counter where an older woman was sitting reviewing an invoice. Despite standing right next to her, not once did she look at me or acknowledge me in any way. I kept standing there and still she didnt look at me, or say hello, or ask if I could hold on a second while she finished something. It was as if I were invisible. Another lady in an office directly behind walked out of her office but didnt look over at me either. In the end I just walked out without any interaction from a staff member. Pretty surprised about this, as its the first time in Wichita Falls that I have been totally ignored as a customer.