Great group of people here! From the gentlemen at the Service desk to the Techs on the service floor to the ladies in the office I got great service. I recommend them for any service you need for your vehicle!

To change a fuse in my truck trailer hitch I was charge $125 for labor and I told them what I thought it was when I dropped off my truck and then my truck was not ready by the end of the day and I had to rearrange my work schedule because I had no truck to get here. I cannot believe I was charge a $125 to change a fuse. I bought my truck at McLaughlin and have done all my service at McLaughlin, because of this I will be now going to prime or best to get my service done. Really disappointed by this last service.

I had a great experience with my sales rep Doreen Moore. She was knowledgeable, friendly and extremely pleasant to work with.As well her managers Ed Cushing (Sales) and Keith Nickerson (Finance) reached me during all purchase process and made me feel comfortable and welcome.I will definitely buy more car from their dealer in the future.

McLaughlin Chevrolet is a first class operation. The service department took care of my needs on time as scheduled. Everything about the dealership is enjoyable. I have used all their services - sales, service, and parts, and all their employees are always helpful. I highly recommend McLaughlin Chevrolet to everyone.

This place is very nice. All my work is done there. Tune ups, tire rotation, maintenance, ect.

I used to dread getting my annual inspection sticker.Now I feel like I’m making an appointment with family who make me feel respected and valued.Would never go anywhere but McLaughlin Chevrolet for any of my brand new cars needs.

Great dealer. Awesome salesmen. Ive bought 2 trucks from here, and Ill probably buy my 3rd here. They remember names and faces, theyre honest about what your buying. They can just about every question you have about your purchase. The financing guys are great too. They work with you, and lay out your options with you.

FANTASTIC dealing with all at McLaughlin auto.Thank you all.

Everyone was was friendly and helpful all the way around

I dropped my truck off the night before. I called on the following day at 3pm and they still did not take it in. I was not happy about that. They then called me and did not leave me a voicemail. I called back and they had no idea who called me. I called a little later and they told me they still have no idea what is going on. I went to check on my truck and got a message at 445pm that my truck was done. They told me there was nothing wrong just needed oil. It is running better now but it just should have not took this long! I also bought the truck there 3 yrs ago.

McLaughlin Chevrolet in Whitman, MA was the best car buying experience I have ever had. Dave Neudeck was informative and gave incredible service without pressure or pushy tactics. Most importantly, Dave went the extra mile. He answered all my questions and helped set up my car system even helped set up my favorite radio stations. I would highly recommend doing business with McLaughlin Chevrolet.

The service team was fast, reliable and quoted my wait time to the exact minute. Bryan is a great asset to your McLaughlin service team

Sales Manager, Ed Cushing and the staff at McLaughlin Chevrolet are true professionals. We were greeted with friendly smiles and treated with courtesy and respect. Our experience there was excellent. Nowhere else had we received the kind of attention that we got from Ed, Salesmen Frank and David, and Finance Manager, Keith. We just cant say enough about their competence, efficiency. kindness. Thank you McLaughlin Chevrolet for an A+ experience.

Everyone at McLaughlin Chevrolet was wonderful. Doreen Moore Was an excellent Sales Representative, and Spent time with me making sure I knew all about my vehicle. Extremely Happy with my Vehicle and experience at McLaughlin Chevrolet.

Bought my Impala here over the summer. Had a few things fixed under MA limited warranty. Service associates were really helpful. I love the car thus far, and the buying process was easy.

Hard working and easy to work with on any problems when you have them

Frank was amazing, he found me the exact car I wanted and couldnt have made it any easier to drive away with it. Keith was also amazing when it came to the financial side. Excellent service from start to finish. Thank you so much!!

Once again Doreen and everyone else involved were amazing. Thank you for the many years of sales and tremendous service.

Very bad communicationThey can’t sell vehicles to anyone that live further than 15 milesThis isn’t on website at allThis is a unheard of policyEmployee made us appointment who was very nice2 emails and 3 phone calls later to the sales person Doreen with no call back! Finally get in touch with my effort on another call and she was told by manager she can’t sell the vehicle to anyone beyond 15 miles.Very bad policy and communication !!!!!

Always curtious, do good work

Absolutely amazing. This dealership should serve as the model for all Chevrolet dealerships!

I think one star is too much on my experience right now!! I am completely floored and enraged at the way Brian in service just spoke to me on the phone. The absolute worst customer service I have ever encountered. He was very condescending and rude!! I had my car serviced here at the beginning of the month for an oil change and tire rotation (which I think they over charged me) and ever since I have noticed that the engine ticking has gotten louder. Brian in service is questioning my ability to know what I am talking about because I am women!! I am so angry!! I do NOT recommend this place if they have people like this servicing their customers.

Work done in a timely fashion. Friendly and very helpful staff.

Sean was very nice and friendly on phone and in person!We were there for a an inspection sticker...In and out Efficiently~Thank you~

Apparently you need show an ID to prove you are a Townie. If you do not live within 10 miles of the dealership, a purchase of a vehicle that is advertised on the internet is not allowed. I wanted to buy a vehicle and got told NO I cant because I live too far away! 22 miles away is too far! Very poor business! They only sell to the town people, how did they stay in business? Why would they need to advertise on carfax if they only sell in town? Only the sales manager Ed knows of this policy, Doreen or Dave didnt know when Dave set up the appointment with Doreen and Doreen then couldnt answer questions without Ed! If this is policy why isnt it on their website? They have no right to discriminate out of towners!UNFAIR POLICY! EVEN ED DIDNT THINK IT WAS RIGHT! HE just couldnt do anything!!Poor Business Practices

Service dept is awesome. Bryan was a great help

Showed up with no appointment. Got fixed with no drama. Excellent staff. Great service.

MIKE the service manager it’s very professional and does an incredible job taking care of the customer I refer to you folks all the time thank you Bob Maffeo

Calm and inviting not pressured into anything I was not interested in. Supper nice people.

Just wanted to buy a truck and they shut me down because I was a mile farther then the range that they will sell to. I would give then -1 if I could.

I had a flat tire and they got me in right away and fixed the tire. I had to wait a day for the tire to come in but Sean kept me informed and let me know they got the tire and it was fixed. My previous dealership Boch Chevy never did this for me. I am taking my truck to be serviced at McLaughlin Chevy from now on.

Dropped new truck off for delivery. Promptly attended to.

Excellent customer service, very helpful staff.

Everyone was helpful and kind. So happy I had a ride home and a pickup when my car was ready. Shuttle service is definitely a great service to have and the driver was a really nice guy.

Very professional 👏service, polite and concerned about the customer needs

I love this dealership! This was my first car purchased under my name.The staff was amazing. PS I recommend Doreen!The financial advisor/supervisor Keith is also AMAZING, he made sure my payments could be in a place that I would not need a co signer.The service department is ALWAYS professional, friendly, and extremely knowledgeable. They helped me pick out new tires and always take my car in last minute when something wacky happens. Brian and Mike are the best!Shop family dealerships!

This was the best dealership experience I have had in many years of leasing / purchasing vehicles. David Neudeck and Keith Nickerson were true pros! They were able to lease our vehicle and have all the paperwork done in around an hour or so. They were both very personable and it was like talking to two guys you had known for years. Everything was very transparent and it was a very relaxed environment. For someone that dreads going to the dealership, they made it a great experience and I look forward to doing business with them for my next vehicle purchase. Thanks David and Keith!-A very satisfied customer.

The service team is awesome

Service is great, service people are polite, I am happy with my experience.

Great experience, Dave was fast and efficient. Very happy with my purchase and I will definitely be back for future business!! A+++

Love this place .The staff here is awesome.

Everyone was very friendly and helpful we leased a new vehicle with no hassle go see Dave Neudeck. He will inform and entertain you. He made our experience easy and painless

Always courteous and fast service. Honest, reliable and friendly.

Great experience as always

Issue with vehicle was established in a reasonable time-frame. When it was determined parts were needed, I was informed and provided with a rental until the repair was complete. Thank God for the extended warranty that covered it all!

Frank Henry was great to deal with. He made the process of buying a new truck easy and painless.Thanks

Very helpful thankyou

Salesman Dave Noonan was professional and very helpful.

David Neudeck was absolutely fantastic. Unquestionably the best car buying experience Ive ever had. He worked with us to find exactly what we needed and stayed well within our budget. I have nothing but incredible things to say about David and everyone we worked with at McLaughlin Chevrolet!

David Neudeck was very helpful in my purchase of my car. He was pleasant, helpful, and did not pressure us to purchase our vehicle. David was able to answer all of our questions and was very patient in our decision making process. I recommend David 100% if you are in the market for a vehicle.

Great service and able to get an appointment same day!

The Service Department took me in without an appointment as it was somewhat emergent. The Service Team is Professional, Courteous and Caring. I appreciate and trust the team at Mclaughlin Chevrolet....Thank You

The crew there are very friendly and professional

Always great service. Thank you once again.

The entire experience was flawless, fast and very professional

I was having an issue with the cell phone and the cluster the service department found the problem and fixed it then followed up a few days later to make sure everything was working properly. Great Customer service.

Had a engine light come on and called for service. Was asked it it was running ok and it was. Made an appointment for a few days later. But told to call if I had problems. I had some problems and was told to bring it as soon as I could. Where it was a few days before Thanksgiving, I knew I might have to wait a bit. Got a call day before Thanksgiving to tell me what the problem was and the day after Thanksgiving got a call that it was fixed and ready to pick up.

Customer service is 5 star!!Nice folks to work with. Process was super fast!!!

Michael in the service department took care of me, he way very pleasant and professional THANKS

So far very easy and pleasant to deal with. Ive ordered and paid online thru papal with standard shipping selected. I hope and expect to have my part within 10 days*********** I just Received my 96 Cadillac Fleetwood Brougham rear bumper impact strip along with my front right rub strip. In a total of 5-6 days which exceeded my expectations and that’s even after UPS had a “late trailer pickup” delaying delivery by 1 day. Overall I’m delighted to have these sought after parts in my possession and my car in a body shop waiting to get painted. I’m excited and McLaughlin Chevrolet is now part of making my dream Car a reality. Thanks. 5***** from me!

My battery died. I called McLaughlins told them AAA was on the way to jumpstart my car and I would be there in a half hour for a battery replacement. As usual they were ready for me, took care of the problem and I was on my way in no time at all. Best service department on the planet.

Everyone was courteous, attentive and helpful!

Did anyone else get the Money Carlo ticket scam? It said I won $5,000. After calling the dealership it was confirmed that I did in fact win, or I could put the money towards the purchase of a car. I wen down there to meet David, whose personality was more frosty than the Blizzard of 78. He tossed my ID across the table as opposed to handing it me the way I handed it to him. That was extremely and intentionally rude. That unprofessional gesture and attitude immediately determined I would never make a purchase here ever! After reminding him why I came down there, he led me to a board that had 4 numbers. Thats how they determined I really got $100 in online only gift cards I have to submit an application for. I mean to lie to people to get a $1.00 is awful. Maybe business wouldnt be so bad if they were honest. Would highly NOT recommend.

Have leased 2 vehicles here and experience was very positive. Sales representative listened to my needs, exerted no pressure, and took time to allow model comparisons. Not a mega-dealer, but offers a wide selection. Service department treats me first class.

Excellent as always.

Very kind helpful people, always a professional atmosphere.

Service desk was very helpful,they made all the calls for warranty work for me.

11:30am come in to drop off a tire that has a nail in it. Service department says we won’t get to it for at least an hour I said no problem it’s actually off the car and they said we can take the tire and call you when it’s done so I rolled it over next to the bay door And said ok. 3 and a half hours go by and I come back to the dealer because I figured they said only an hour earlier, so it should be done. Service guy said “ it’s not done, you were just a walk in and I took it out of the kindness of my heart” The tire was still sitting where I left it. It’s a good thing I went there when I did because I don’t trust driving on a donut for too long and I barely had enough time in the day to call another place to get my tire fixed before everything closed. Will not be going back to this dealer. Bad Customer service.

Needed 2 new tires, the service was out standing

Great people, family owned straight shooters.100 years old this week.

Clean, friendly very fast

Second time I’ve purchased a vehicle here, specifically with Dave S. Each purchase Dave has been extremely knowledgeable about the vehicle, the incentives, and everything else! Great experience through and through. Specific to my most recent purchase, it started with an email at noontime, a visit and test drive at 330, and signed at 430 with a great deal!

Everyone was very friendly and helpful. Their customer service is outsanding.

Always friendly, courteous and reliable service at McLaughlin...!

Excellent and knowledgeable staff.

Professional and quick service. Very Pleased

Awesome dealership with awesome employees!

I was in and out quickly with a pleasant sales person named Dave Neudeck.

Professional, didnt have to wait too long

I just purchased a 2016 toyota highlander from Mclaughlin Chevy, David Neudeck helped with my purchase he was great. highly recommended. Keith in the office is very helpful as well! thank you chevy mclaughlin!

Came in for the Monte Carlo sales event and ended up winning a $100 in gift cards. Very happy with the staff there. Ended up buying a car from David Seckinger. Very warm and friendly. Highly recommend.

Im never disappointed by the courtesy and efficiency at McLaughlin Chevrolet.

Always a wonderful and professional experience at McLaughlin Chevrolet

Our Salesman, David Neudeck, very friendly, knowledgeable and professional. Whatever we needed, went about and beyond.

Monique thats right I lived the same with these guys theyre impolite, rude and I understand that they need to sell but this is the right way?lying to the people? these flyers are fake and when I arrive with my winning ticket ($5000) one of This guys attended me with bad attitude and ask me if I want to buy a car and I said no right now and suddenly his attitude changed and he said that my ticket hasnt value so, I thinks this is a bad strategy for sell cars and what can I say about these guys? Are rude and impolite guys dont go with those fake tickets

Great dealership! Salesman and Service people very pleasant to speak to. I purchased many vehicles from this dealership.

I’m enjoying the truck.A MAJOR THANK YOU TO Doreen and Keith.You guys are great.I appreciate the time and the patience and help you gave me in this purchase.McLaughlin Chevrolet in Whitman, MA, is a non pressure dealership.REALLY enjoyed my ride to work this morning.Doreen Moore made this happen for me.

I needed to downsize my vehicle. I checked on line a found a certified vehicle which appeared to meet my needs. I visited the dealership, viewed the vehicle, talked terms and 20 minutes later the deal was done. A great experience. Having bought over a half dozen vehicles and having them serviced at the dealership I was confident in my choice. A cordial and helpful staff .

I looked everywhere and could not find an affordable rate and Keith did it! Dave and Glenn were amazing, no sale bull, just listened and found me what I needed, a 2018 Chevy Equinox! Frank...Thank you!!! Thanks to the McLaughlin Chevy Family!! I highly recommend them for an amazing experience and an amazing car!!

I had a wonderful experience at McLaughlin Chevrolet, from my initial contact with them all the way through the purchase and follow up. Doreen listened to what I wanted and needed, and helped me to find that. I did not make a purchase on my first visit, but Doreen called me when something similar to what I wanted came in and I went back to test drive that and it was exactly what I needed. Everything was easy and went smoothly which I appreciated. Great team and service!

Salesman was great went out of his way, also good deal on truck purchase

Great selection of cars & SUVs. Helpful & not pushy sales people and awesome service department!

Purchased a Silverado from McLaughlin a week ago. The entire sales process was smooth, easy and straightforward, even down to the financing. Very friendly sales professionals all around with none of the typical “aggressive” tactics.I’m writing this as I sit here in the service department for a minor issue. The service and parts department is equally as pleasant to work with. Very happy with my purchase experience with McLaughlin, I’ll be back when I’m ready to trade my Wife’s vehicle in the near future.

During our most recent vehicle purchase we had several frustrating experiences at other dealerships. McLaughlin was our last stop out of four dealerships when we were looking for a new Colorado, and we were not hopeful that something was going to get done based upon our experience at the other three dealerships. However, Doreen, Dave, and Keith provided a truly amazing experience. They were empathetic to our situation and really treated us like family. We at no point experienced the typical pressure of a car dealership and they were able to get us into a vehicle with all the options we wanted at a price we were comfortable with. Thank you again for a great experience!

Clean building, quick turnaround, fair negotiation. David took an extra mile to e-mail me registration so that I did not have to travel 40 miles back and forth to get it. I also appreciate that they did not make me to go through and deny all of the annoying options like extended warranty etc. I was just asked if I want to learn about all these options and simply no was enough. Overall I spent 2 hours to leave on new truck, which is pretty impressive for the appointment made on short notice.

I think I agree with the dissatisfied customers based on my negative experience also and I had cash, but he seller didnt know that. Ive been in transportation for over 53 years. While reading these reviews I noticed the company did not address another major common concern, which was how they were improperly and unprofessionally treated. This reveals this companys poor treatment of their customers is covered up by the use of a lure of a game to get people to come in. Frankly, giving out $100 for a gift card isnt exactly how to fix that. Being inclusive is. Shame on you from all of us, who pour our hearts out daily in the transportation business.

I worked for a used car dealer for a couple of years, and we brought all of our warranty vehicles here, and all of our troublesome vehicles here. Great team, not a typical dealer, a great longtime locally owned family business. These guys have everything you need. Honesty, integrity, always a pleasure to work with. 6 stars in my opinion!!

My mom bought a 2014 equinox from Mclaughlin about 3 yrs before she was killed in it. I happened to see a used truck at the dealer and figured I’d come in on Sunday to look at it. I met Doreen and she was absolutely amazing. Not pushy and didn’t feed me bs. I then met David who offered his condolences about my mom which was so nice. I remembered David when my mom bought her car. Him and Doreen gave me an amazing price for my trades and a great price for my new truck. I couldn’t believe how fast everything was done. Highly recommend them!

I did not have my vehicle serviced on August 27th, 2020. You must have meant to send this to someone else.

Received the Monte Carlo mail scammer and fortunately did some digging before assuming we won $5,000. What a sleezy way to get people to your dealership.When we looked online to learn more about your business, we saw wildly unprofessional responses to negative reviews. Another red flag for those looking for a pleasant car-buying experience.If you choose foolish methods to obtain new customers, dont be upset when people get angry.Maybe honesty and genuine customer service is the trick?