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Verizon Authorized Retailer Victra
1021 National Rd, Wheeling, WV 26003, United States
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Verizon Authorized Retailer Victra

Comments
Br
Review №1

This was by far the best experience weve ever had with any Verizon store! Not only were they very knowledgeable they are unbelievable helpfull they went above and beyond, when we left my husbands phone could not make calls everything else worked just fine it would go straight to a error code so I returned to figure out was going on and Torre spent the next 35 min on hold with customer service for us so we could figure it out and it was nothing to do with the phone but actually Verizon. This will be the only store we ever deal with again

Va
Review №2

He is a very knowledgeable professional that helped with every step of the process. He made it very easy for my transition to a new phone as I am not the most knowledgeable. Thank you very much for the great service we received.

Rh
Review №3

Caitlin was extremely helpful and empathetic to our problem. She took care of our problem right away, and we were on our way within just a few minutes. She’s great!

Ma
Review №4

Torre provided great customer service. He is very knowledgeable of the products available at the store. Went above and beyond to answer my questions and concerns in regards to my account. Suggested for me to upgrade my phone, which I am highly considering in the next few days.

St
Review №5

My experience was great The salesman was very knowledgeable and took his time with me. I feel he gave me the best package for my needs. I have had all my cell phones through Verizon. Thank you for being my top provider.

Jo
Review №6

Very clean. Polite Staff, very helpful. Would definitely recommend this location to anyone.

Ja
Review №7

Amazing service! Great experience being away from home! Thank you Verizon!!

Je
Review №8

Went in to upgrade my phone. Got an amazing deal. Everyone was VERY knowledgeable and I left with a phone that I love!! Highly recommend this store!!

Al
Review №9

Great experience and would definitely recommend. Very friendly service!

Ma
Review №10

Caitlin was so knowledgeable and informative!! She made choosing a phone super easy and quick!

Mr
Review №11

Thanks to Torre for setting me up with this new iPhone 12. Outchere stuntn on these fools

St
Review №12

The associates at Verizon helped me find exactly what I was looking for and were prompt and courteous.

Se
Review №13

Gave my dad my old LG G7 so he could upgrade his phone and he was charged $20 and treated awful by Torre. Very rude and acted annoyed that they even came in the store. Customer service definitely needs improvement.

De
Review №14

Went in for a cord and was in/out in 5 minutes! Knew exactly what I needed.

Ja
Review №15

Great Customer Service!!! Knowledgeable on phones and helped me save money on my bill!

Xa
Review №16

Torre was personable and knowledgeable. Best experience at a phone store!

St
Review №17

Went in to check out the phone plan and more expensive than other places

Ma
Review №18

Knowledgeable & courteous! TY.

Ps
Review №19

Service was prompt and great, I was in and out fast! Thanks !

Pe
Review №20

The people there are very friendly and knowledgeable!!

Vi
Review №21

Very good service.

Je
Review №22

Good customer service, but thats about it. Very limited selection of phones and accessories. Because they are not owned by Verizon, they do not honour the same sales and promotions that Verizon advertises. Way overpriced. They did not give me any problem returning a crappy phone charger I had bought there for almost $40 (and they were very helpful the day i bought it), so like i said, good customer service, but I would recommend driving a few extra miles to the Verizon store at the Highlands.

Jo
Review №23

I was in and out with everything I needed in under 30 minutes. Couldnt ask for much more

Ja
Review №24

Very nice and friendly

To
Review №25

Great service. Had a great experience and this was a positive return to Verizon.

Ma
Review №26

Highly recommend this store! Employees are always very helpful and personable.

Ka
Review №27

Incredible staff! Always very helpful and knowledgeable. Often has better deals than corporate Verizon stores.

Sa
Review №28

Good place to get help with your phone and paying your bill

Ni
Review №29

Only Verizon store Ill deal with for the last 10 years --- excellent staff & I am always satisfied with my visits!!

Ma
Review №30

Very knowledgeable and patient.

Br
Review №31

They were very kind n helpful. Love the fun we had today.

An
Review №32

Very helpful and the best, most helpful employees. Definitely be the only Verizon store I go to.

Je
Review №33

If I could give no stars, I would. Cory was extremely rude and had no knowledge about the service. I will never go back to this location.

Ma
Review №34

I love this store and the staff that works there....Very polite and courteous.....This is my regular go too store....

Ro
Review №35

Great deals on accessories and phones will recommend to all of the Valley to stop in and save money

de
Review №36

Awesome service, great place to upgrade your phones, excellent customer service

Mi
Review №37

Came in with issues with my current phone and everyone was happy to help. Definitely will be my regular Verizon Wireless stop.

Ya
Review №38

The manager is awesome! Very happy with my service .

Al
Review №39

Shane’s the best!

Ch
Review №40

No iphones 6sin stock

Sa
Review №41

Wireless cell phone, home phone service and internet service. Best prices in the valley

Te
Review №42

Representative was very helpful and professional

Ro
Review №43

Better rates than other places

Wi
Review №44

Great service and fast

Co
Review №45

Store said it opened at 10 waited 45 min. Still not open lost my business I’m going to at&t for my stuff from now on

Ja
Review №46

Bought a new phone charger for 27 dollars expensive

Sh
Review №47

Fresh hot pizza

Ch
Review №48

Excellent and knowledgeable staff

Je
Review №49

Good customer service

Jo
Review №50

Friendly faces and service!

Information
26 Photos
50 Comments
4.4 Rating
  • Address:1021 National Rd, Wheeling, WV 26003, United States
  • Site:https://victra.com/?y_source=1_MjcyNzY1My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 304-233-5600
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11am–7pm
  • Tuesday:11am–7pm
  • Wednesday:11am–7pm
  • Thursday:11am–7pm
  • Friday:10am–6pm
  • Saturday:Closed
  • Sunday:11am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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