Been with these guys for years, both auto and home (have not yet really needed them for home -- knock on wood, but do have experiences with them for car related issues)... the GOOD insurance plans are the ones who when you need them to pay up they do, the BEST ones are the ones who in addition appreciate that after a severe car accident you might be debilitated and need them to handle everything for you... these guys are the best. I was bedridden for a few weeks after my last accident and I was so happy with allstate that Id have hugged them. Ryan Cross is a small mom and pop type office but the people working there seem to always remember who I am even though weve never met in person. I have a particular fondness for the woman Mildred who works there, its like talking to an aunt who cares about me and my well being.

Dont waste your time. The worst agent I ever dealt with.Both Ryan and Mildred will not call you back or communicate in regards to your claim. I have been calling daily and no status update. They promise to get back to you, but they dont.That has been my last 2.5 weeks. After I have been a customer for 8 years and never having any claims.I have initially connected with Mildred, she just points you to the claims department. Never calls you back and when asked why is she not helping you out, she answers that she didnt know that you would like her help.When I asked to have this escalated I was connected with Ryan Cross, the owner, he called me back on Friday,and promised to help. I tried to contact Ryan on Monday, Tuesday and Wednesday. Left mulitple messages, voicemails.Never got back to me either. I understand Mildreds poor communication now. Probably no one ever trained her.Either way. Avoid trouble and find an agent that will actually help you and call you, when in need.

I had been asking for the copy of my insurance for 3 months now.I can not get answer, have sent more than 4 emails, to agent. They do not answer.