HORRIBLE customer service!!Nellie Gonzalez was very rude and she hang up on me when I complained, then Jeff Lancaster the president back her up without even giving me a chance to see why I am complaining about,( he refused my phone call).However, I DON’T recommend them to anyone, but if you still want to have business with them, pay them after they completed their service because customer satisfaction is NOT in their policy!!!

This is a great company to work with which I highly recommend. They not only are professional and knowledgeable in what they do, they also do things in a fast friendly and efficient way. They work with you and then for you. They took the time to answer questions and explain things which I found to be very helpful and refreshing.

Used this company twice. Timely and effective service both times with plenty of communication.Really appreciated the aftercare when the recipient of the documents tried to dispute the service, JPL continued to support and the court ultimately found that service had been completed properly.Will definitely use JPL if I need these services again.

I can tell you that this company has a group of professionals who really work for you. In three working days, they served my two summons and provided a wonderful customer service. Do you know that they provided the service and did not charge me until the service was done? I am extremely satisfy with their service. Therefore, if you need to service any legal document, this is the place to go.You should believe me because they served my summons after I paid a higher fee to Small Claims Services USA, LLC, located in San Diego; dealt with Tony. This person received payment, promised the service to be completed within 10 to 15 days. 30 days later, after various follow-up emails and phone calls, Tony determined to refund my money because he never service the documents and he was upset when I confronted him with his promise of delivering within two weeks max. Be careful who you hire to do this type of work! NO MATTER WHERE YOU ARE OR WHERE YOU NEED TO SERVICE DOCUMENTS, JPL PROCESS SERVICE WILL GIVE YOU A GREAT SERVICE.

Horrible customer service! In addition, they threatened to sue me for $10,000 and encourage other people to sue me as well in an effort to intimidate me into taking down my truthful review on Facebook/Yelp describing my experience and honest opinions.In a nutshell, I was dissatisfied with the service they provided, so I expressed my concerns to them and asked that they redo the service or provide a refund. In their replies, they called me a liar, said I would be committing credit card fraud if I disputed the charge, and when I posted a review about their customer service on Facebook, they threated to sue me.Of course, reviews are protected by the First Amendment and in California, by Anti-SLAPP laws as well.In summary, a giant two thumbs down as there are many reputable process service companies to choose from.

I reside in Michigan but I needed to serve court papers to someone who lived in San Pedro, CA. I contacted them 10 days before my court date. They offered me their Rush Service ($125). After 3 days of trying my documents were served, as the information I have given was limited - Name, Address that I’m unsure off, and a photo of the respondent. Jeff was very helpful with all the information he’s provided me, along with their fast service. Contacting them wasn’t a problem either, they answer their phones fast and your email same day. Five stars all the way! Thanks again for the great service.

Great customer service/communication; better than some of the larger RPS companies Ive used in the past 10 years. Love the Flat-Rate pricing. My go-to company.

JPL does a great job of handling their servers and managing client expectations. Prices are reasonable and communications are quick and easy. After years of issues with larger nationwide legal services companies, Ive been pleasantly surprised by the quality weve gotten from this smaller company. Thanks guys keep up the good work!

I needed to have an unstable neighbor served with a temporary restraining. The process server assigned by JPL had to endure this individuals tirade and even had to escape to his car as the neighbor chased him. I cant say enough about their tenacity and service in a very difficult situation.

I highly recommend JPL Process Server to all. I was very concerned about the promptness and timely response for all since this is a critical step with the courts. But I received status updates and I was treated in the most professional manner during a difficult time. Thank you Jeff!

This was my first time using a process server and I needed the service done out of state. Jeff was very helpful and professional over the phone. Job was done in a timely manner and I would definitely use his services again.

I am very happy with the service JPL provided. Although I was a bother and had multiple questions throughout the process they were professional and happy to answer all my questions. I will be using JPL for any future business.

Very professional, efficient and reasonable. I highly recommend their service.

They’re great at what they do.

These guys get the job done and are reasonably priced. Jeff is very helpful and i will always use them from now on. They have an excelleny team and make it easy to accomodate busy people who need docs served

Jeff and his team were completely professional from the first phone call, to the email notification that the process service was done. I would recommend JPL to anyone looking to have the job done right the first time, efficiently and affordably.

Terrific customer service and complete transparency regarding what youll be charged - no hidden fees for transportation, etc. The owner, Jeff Lancaster, responds promptly to queries. I wouldnt use any other service.

Super quick, extremely responsive to inquiries, friendly, and very reasonably priced.

They are simply the best at what they do

Sorry to say horrible experience. My whole proceedings got overturned and all fees paid went a waste due to their mistake. Totally non accountable. Buyer Beware....never use again.

Great service.