I ordered a comp oil pan kit from rallysportdirect and it didn’t have the o-rings or rubber gasket included so I contacted IAG and Katy Boyd was very quick with a response to resolve the issue and answer any questions I had! She was very nice and detailed with all of her emails. This kind of customer service she showed is exactly was customers want, it made my experience really good!
I got my car tuned by IAG last year and my car has been running great, never had an issue. I’ll definitely come back to get my car re-tune. If you want your Wrx/STI to run reliable they can definitely do that as well.
IAG continues to be the best subaru performance manufacturer better then oem quality. And a great group of people.
Recently purchase a used engine with a IAG placard. Reached out for information regarding the block and it was very professional and fast. That’s great service.
Kent helped me with my call and I was extremely happy with his service. The product is great but service is big in my books and Kent went above and beyond!Throw Kent a little party...he deserves it
Excellent customer service - patient, prompt, supportive.Big thank you to James for being a great help in giving direction for the build.And very grateful to Kent for all of his excellent advice and support. Huge help.EJ25 Stage 3 block arrived and looks stunning; superior quality. Installed and broke in the engine and the fitment was right on and the car is running superb - very impressed. 625WHP on E75, Breaks 600whp at 5900 and still carrying it out at 7300RPM.
Edit: Adding a few pictures of the tear down from my original post 8 months ago. Please do your homework before going to any performance shop. Here’s my story/experience of IAG. Sorry in advance about the long winded review, but all details are relevant to the review.I’ve been tuned by IAG four separate times. The first tune was bolt ons - full turbo back exhaust, cold air intake, fuel pressure regulator, ebcs, fuel pump, injectors, and AOS. The car was a blast to drive, but had a knock issue. After reaching out to support I was told to rev the car out higher before giving it the sauce. Even after doing this the issue was still present.Therefore, I decided to gather more parts for the ideal setup I wanted. I added a bigger turbo, bigger intercooler, headers, and one step colder plugs. When being tuned this time the car made the power I wanted, and seemed to be perfect. Once I got the car home to start driving it I noticed certain spots were dangerously lean. When calling support about this I found the stock lines cause a stumble in fuel because of the design. Would have been nice to know this before getting tuned right?Tune number three now. I changed out the fuel lines, fuel rails, added tgv deletes, removed the air pump, and block off plates on the heads. I dropped off the car first thing in the morning to be tuned, and waited in Westminster all day until about 6:00 in the evening to get the car. It would have also been nice to know it was going to take all day up front. At this point the car was finally perfect, right?The tune was great. The car had great power without any lean issues. I wasn’t quite a fan of the fuel lines/rails I selected, which made me purchase the lines/rails I should have selected the first time.Tune number four, and the last tune. Once again I changed out the lines, rails, and this time added a front mount. Dropped the car off a day in advance because I knew the company has grown quite a bit, and seemed to be a little bit big for their britches in terms of support. Contacting them to get the tune scheduled was a pita. When dropping the car off for the pre-tune check I was told the tune would be at 2 o’clock. If I didn’t hear anything by 4 o’clock I should call them to see if it was done.I didn’t bother calling because I live 1.5 hours away. When I got there everyone seemed very confused about me being there. Once I finally got to talk to someone I was told the car had issues on the dyno, and was down on power. They were going to get the car back in the shop to cut the filter open for metal because it was making a noise along with having a hard time starting. At this point I knew it was blown up. The tune should have been very easy to correct the fuel tables because I requested the car to stay at the same power, although it was very hot that day (mid 90s).Lastly, I was told they were going to send a photo if there was metal in the filter. No pictures were sent even after requesting the photos. I was also charged for an oil filter after finding out the car had been blown up. The car had 12,000 miles on it, extremely cared for with maintenance (oil changed after each dyno session), and was only driven hard very occasionally. I purchased the best mods money could buy. Not sure if the heat got to the car or the class action lawsuit for con rod bearings/main bearings killed the car. This is simply my experience with IAG, and I’m not telling anyone to avoid dealing with them as a company.
My experience with AIG was short-lived I feel like I was at a car dealership and trying to be upsold a car and I didnt know anything about the car I wanted rather they told me what car I needed.It seems as if they didnt think I was a potential buyer and maybe just someone calling and wasting their time though they do make great Parts you cant deny that I just think their customer service could be better.As I went somewhere else and have spent well over $10,000 on the parts alone and Im not done.Should never judge a book by its cover
Iag goes above and beyond to make even the smallest shop feel like a super shop thx iag
As always, IAG services are top-notch. They didnt earn their famous reputation for nothing! Kent @ IAG Customer Service went above and beyond helping me with a shortblock I am looking into purchasing. He replied within 10 minutes of my emails with more than enough information and provided amazing service to me, even when I didnt order anything. Service like this is what keeps me coming back and Kent demonstrated the picture perfect service I was hoping for.Thank you IAG & Kent, hook that man up with a raise!
Stellar products, great customer service, and supportive of military. An American company tried and true. Will always be my go to for any products on and current and future projects
Got my package fast and right what else can u ask for will be buying alot more
Shannon was very helpful on the phone. I was able to pick up fuel injectors in 30 minutes
Havent installed the engine yet, but Im excited about having a more reliable engine and IAG is noted for reliable engines.
Pat and Nick are awesome. The customer service was great. I’m thankful they’re 5 minutes down the street. I will gladly recommend them to anyone in need of outstanding service!
I purchased an iag stage 2 fa20dit and could be happier with the results. I personally installed the shortblock and am very thrilled with the results. No piston slap like most forged engines because it was properly assembled. I recommend iag for any of your short and longblock needs! Cant wait to get it on the track after break in and see how it holds up!
Great people to deal with. I made an order without doing my homework - it was quickly cancelled over the phone and Kent was very understanding. The entire experience overall was fantastic. Will definitely be shopping here in the future, the customer support is phenomenal :)
As always top shelf parts, service with great customer service. If you have a subaru or any performance car. THIS IS THE SHOP FOR YOU!
Great tuned my car and installed few parts. Gonna come back for sure.
I had misplaced some hardware and I email the sales team and told them my situation and they were able to get me the parts I needed.IAG customer service is what the standard should be. Great company that hires great people.
Phenomenal experience! Team IAG ensures reliability not just hp and dyno numbers. Kathy the explorer and Shannon were meticulous professionals, as this is my 7th STI build. Do not hesitate or second guess yourself about your Subie or any vehicle call IAG. Oh by the way our pizza is still better than yours explorer lol. Thanks IAG, will highly recommend always.
My car got sideswiped and had some pretty decent damage that required a door to be replaced and some molding and repainting. I spoke with Mike and Lisa in the collision department and they were amazing. They gave me constant updates and my car looked absolutely perfect when I got it back. If you do require collision repair I 100% recommend IAG, they will take care of you.
I am so happy with the work their body shop did for me. Mike and Lisa were absolutely amazing! They always kept me updated, sent me pictures of the progress, and asked my opinion to make sure I got exactly what I wanted. I highly recommend IAG.
I havent personally visited their physical location, but I have purchased their products and searched their online tech articles. Excellent selection of resources and how-to advice. I plan on buying my first built staged motor from IAG in the next 2-4 years.🔥🔥🔥🔥🔥
Had a decent amount of work completed at IAG. They finished the work well before the estimated time, and I knew it would be done correctly based on their reputation. I drove almost two hours one way to have IAG work on my vehicle, and it was absolutely worth it. Will definitely be going back for difficult performance modifications in the future.
Kathy was super helpful in working with my schedule and allowed me to add tires to my build midway through. Super polite and professional. My STI hums like a monster. Awesome job. Will update after a couple months.
The customer service and care provided by the staff is second to none. They kept me informed throughout the entire process and delivered more than expected. They treat you like family and understand your car is an extension of yourself. I would highly recommend them from everything small all they way up to a full build.
Great products. Always satisfied and always get knowledge.
Great work very knowledgeable but my experience has not been the best customer service
Great products and great people, what else can you ask for..
Over 2 years ago I contacted IAG about building me a motor. James was very polite at first and made everything seem great. He sent me a build sheet and it looked like an awesome build. The total was just over $10,000. I paid in full and waited. About 3 weeks later James had contacted me saying that it was going to be an extra $5,000. At the time I had just found out that I was having a baby and that I was being deployed to the Middle East with the marine corps. I told James that I couldn’t afford the extra $5,000 right now and that I’d just like a refund. He told me that it was fine and that he would send the money back with a 20% restocking fee taken out. I was fine with that. To this day I still don’t have any of the money and every time I call iag my phone calls are ignored by James and no one else knows what to say. I tried to reach out on iag and James on Facebook, messenger, calling and going in. The answer I always get is that James is “busy” and that he’s the only one who can help. If you’re gonna do business with them be prepared to spend more then you thought you were gonna and make sure you understand that the communications from the company aren’t good in any way.
Really helpful and knowledgeable about there products
Outstanding and amazing experience working with IAG and the support they provided while sorting out some fitment issues on my 2016 Subaru STI widebody. They went above and beyond to order any missing hardware they found and ensured it was done professionally and with all the proper communication along the process. Pricing was reasonable and highly reccomend taking any issues to IAG, knowing that your car is being well taken care of and done right.
Just started my investigation into an engine rebuild for my Forester XT. I talked to James for quite a while just to get some ideas of what I could do. He was very helpful even at this early stage of my project and no money has changed hands. So far, Id recommend them.
Highly recommend. Great staff and products
A truly professional shop. they took the time to diagnose the actual issue with my WRX and fix the appropriate parts. I would have spent $1,200 more at the Subaru dealership for an incorrect solution.
IAG handled my car repair beautifully. they were extremely professional and kept me in the loop the entire time, along with handling my questions with a swift response. They coordinated with my insurance company when additional repairs were needed, and arranged a rental car pickup for me. Ill never go anywhere else! thank you!
If your looking for the BEST then look no further. IAG is the leading Performance company on motor builds and other parts for different Makes and Models of high performance vehicles. 1 of them being Subarus. I know personally I will not go anywhere else for a built motor. Their quality and attention for detail is unmatched by competitors. They also have Top Customer service advisors that are of course extremely knowledgeable about not only their products but how the products effect the vehicle your working on. And can go into depth about how and what part it plays in building the vehicle of your choice. You absolutely can not go wrong with IAG. Thank you guys again for the amazing motor and TOP QUALITY PARTS!!
Waiting on my AOS in the mail. This will be my 4th car running their AOS system and I won’t go anywhere else
Phil, Timm, John, are all amazing. The staff were top notch professionals at the peak of their industry. This is the first time I purchased a car in many years after leasing for a long time. I will continue to bring my car back for service and purchase all of my cars and my families cars through IAG Auto group. I highly recommend.
Very highly recommended...... I drove 140 miles to have these guys do work for me. Mike from the auto body shop was extremely professional and knowledgeable about the work that needed to be completed on my Lexus. Even though I was 2 hours away, Mike always kept me informed on everything that he was doing.... He even emailed me of plenty of photos during the process!! They made my vehicle look perfect .... Definitely worth the 2hr drive... You cant go wrong with IAG!
Build great motors, customer service is good. This is the place to go if you own a Subaru.
Good people great service
They are dishonest when you need to talk to owner about problem he wont talk to you
IAG did an outstanding job repairing collision damage on my Subaru that another local auto body shop in Baltimore was unable to completely repair. They were extremely attentive to detail and truly cared about the quality of their work! I strongly recommend them for any collision repair or performance modifications.
Why do you guys have to be all the way on the other side of the country :(
Very informative, nice people
James in sales got my engine built and shipped in one week. Had the car running in two weeks thanks to him. Great job.
Amazing customer service from a bunch of cool dudes.
I can say nothing but great things! The service is excellent. They not only listen to the consumer but use their knowledge to help guide decisions about services. It’s an amazing feeling to be listened to and acknowledged by employees that are so knowledgeable. One just can’t go wrong working with this amazing team.
Always great service and support!
Very knowledgeable and professional!
Any product I’ve ever purchased from Iag has been top of the line also James the build specialist is an awesome help During your build and takes the time to explain everything. Will never go anywhere else!! Thanks James!
I took my sons car in to be tuned and the staff was friendly and knowledgeable. Then there car was hit, and it was a no brainier where I was going to have it repaired. Mike and his team did an amazing job. I was extremely pleased.
*Editing the review because someone from IAG called me to get everything situated and he helped make the stressful situation a little less irritating. Apparently IAG was going through a transition stage during the time frame all of this happened...* Awful customer service. Trying to get ahold of someone at IAG is equivalent to pulling teeth. Apparently it takes them over 2 weeks to weigh a connecting rod, find a match, and send it back to me. Also, I spent well over $6,000 on their stage 2.5 short block with forged internals. It didnt even last 10,000 miles without spinning a bearing and causing thousands of dollars worth of damage. Nothing but horrible experiences with this company. *Editing the review because someone from IAG called me to get everything situated and he helped make the stressful situation a little less irritating. Apparently IAG was going through a transition stage during the time frame all of this happened...
IAG would not let me return my unopened, new parts from them (within days of ordering) without me taking a 20% hit for a restocking fee. I even offered to pay the return shipping and was met with hard no’s from their customer service team. I would certainly consider this below average customer service.
If you live near IAG Performance and drive a Subaru, consider yourself lucky to be in proximity to the #1 Subaru shop in the world. My experience with them has always been stellar. Their level of professionalism in all aspects is greatly appreciated. I encourage you to give them your business whether its for basic maintenance, any sort of issue, or handling your build. Thanks to the customer service team thats always available, and the techs behind the scenes for all theyve done.
Met briefly with JJ after many people all over recommended them. He recommended a good cost effective list of upgrades to finish my 04 Forrester and explained everything to me. These guys are known throughout the area for excellent work so they are definitely worth a try.
Great service and sell racing part for yours car.
I called this place to ask about a motor and they were not interested in my business at all in fact they were in a hurry to hang up very disappointed
Simply an awesome Subaru tuning shop to go to. They are the best. When they have JR in house to tune your car you cant be in better hands. Ill be getting all my work done there no question about that at all.
Stayed informed about shipping and quality of shipping boxes were secure
Great customer service. Professional, knowledgeable technicians.
Great place for Subaru gear and upgrades
I tune my car a few months ago, the car is running perfect, they are very professional, answer all my question, today I when again to get my new set of wheels and tires mounted and balance, like any other person with a brand new set of wheels i was scared that they will scratch them when mounting the tires, but they did an excellent job, they really are looking out for there customers needs and fears, as a car enthusiast, I highly recommend them.
I was impressed before I even had any work done to my car. Employees are all great people and could talk about cars forever. I got a tour of the place and got to see every inch of where the work is done. I was called at least 5 times so they could talk me through the process and make sure everything was going as I wanted it to. I was emailed pictures of the work. They even replaced my tire valve caps for no cost, so they really have that level of attention to detail. This is definitely the place to go if you want it done right.
Outstanding! My Subaru STI had damage to both passenger doors. They where upfront, honest, very fair pricing, and took amazing care of my car and me. They are a must go to for any body work. Thank you so much IAG for your amazing customer service and perfect work on my car!!!! AMAZING
I have been a customer of IAG for a few years now. Every time I visit I am greeted by pleasant staff; Whether its for me to say hi or I need work done. The shop does everything from factory recommended maintenance to custom race builds. Highly recommended. As long as I own a Subaru, I will take it to IAG.
EXCELENT! Company with the customers best interest in mind. Phenomenal parts and machine work. Top notch sales staff that knows the products they sell and why they sell them. Id kiss every last one of them on the mouth if they were closer and I could hold them down. Keep up the good work!
They have the best high performance parts exclusively for Subarus. Always look here for quality
There is no words to describe the amazing customer service that was provided by Shorty from IAG Performance Collisions. He went above and beyond for me and my vehicle. Even when there was a small hiccup going on with my car, he drove all the way out to my residence to check and diagnose the problem after the shop was closed. Again and again he showed he cared about customer service and my vehicle like it was his own. He took care of my vehicle from start to finish and did what he had to do to get the best parts for my car.
I emailed the company fuming! I was so mad that so many things didnt match up and I was missing parts! Turns out I had mistakenly been using the wrong instructions. I got nearly complete and had one last snag due to my initial mistake so I call and got an actual person( try doing that with subispeed haha) Adam helped me identify my issue right away and everything is now perfect. 20/10 rating for the company/products/support. Thank you!!!!
This is the greatest shop of all times for your Subarus! I take my car here for certain installs that I cannot do myself and their turning services are amazing! JR is fire! The only thing I wish would be better would be there time slots for there tuning. They cant tell you what time your car will go in and for some people they wait there all day to see their car hit the dyno.
I bought a Toyota Pirus last week from IAG. Tony was the Salesperson helped with my purchase. I am very satisfied with IAG. They respected the opinions of others and extremely cooperative and conveyed a willingness to help. This is the best dealership I ever had, I will purchase the cars from this dealer in future and strongly recommend to another. Keep up the good work.
Ive ordered some parts from IAG performance and shipping took longer than expected. Ive contacted IAG performance representative and he was able to make it right and Im highly satisfied of customer service Ive received even after USPS didnt provide great service.Overall Im satisfied with IAG performance customer service, even if you cant reach them directly over the phone, you can leave voicemail or write email and rep will contact you asap.
Great place and reputable
Great work!! My 2011 WRX clutch replacement was smooth!!
I could not be any more happy with the guys at IAG especially shorty and the body shop guys. My sti was at a Subaru dealership getting repaired from a rear end collision and they were nothing but problems refusing to fix or work on my car. Had it transferred out to IAG where they went above and beyond to take care of me and get my car back to normal. They guys are top notch professionals some of the best customer service I have ever had and happy and thankful to have IAG work on my car. You guys have definitely earned a lifetime customer.
Staff very knowledgeable, and they have a large supply of Subaru stuff.
IAG is an amazing place to get 1 off parts and have friendly staff
Know that when you are buying products from this company you are signing up for excellent and amazing customer service, Thank you Andrew from IAG!Purchased an IAG air oil separator from a distributor almost a year ago and recently had issues with a noise coming from the PCV check valve, as told by the auto shop I had went to. Emailed IAG and received a response the next day to supply my original invoice and address, and just like that a relocation was shipped out to me, as the sound mentioned was a common problem with early versions of the product, as stated by Andrew.So thank you again for all the time and effort with my relatively small issue!
I had a Cobb J-pipe installed on my Subie today. I like the level of customer service from initial email contact to person at service counter. My opinion is they do charge a premium for labor but, if youre not comfortable installing yourself. Pay the pros.
Best. Subaru. Shop. Ever! Always friendly and knowledgeable, cheaper than taking car to dealer and they do better work. I spoke with subaru dealer mechanics, and they even take their personal cars there! Highly recommend.
Visited not too long ago. Everyone was very friendly and knowledgeable. The owner is an awesome guy. I went with a friend who was picking up a larger order for a local shop and we got a tour of the facility and all the things they do there and its a very cool company thats very professional and is definitely one of my favorite automotive places so far.
Amazing work. Took a while to get the motor done however the initial visual quality and measurements were spot on. Highly recommend for engine builds and refresh.
JJ has built an amazing new facility for IAG here. Seeing their growth from the original site in Westminster to this production facility over the past twelve years has been amazing. Their attention to detail and getting things done right the first time is what has allowed them to grow and flourish even though times that other businesses found tough. You wont be disappointed.
Best place to get quality parts and sevice.
I made an order and is almost one month and no parts...I email them and no response first and last time, Im building a block and making a video on YouTube doing it. Im still waiting for someone to tell me something or send me a tracking # but nothing. After two weeks waiting I ordered my friend wheel and coilovers from another company and the company is in California and I am in Florida and I still got it in 3 days free shipping. Sorry but bad experience.
Shorty is great! He fixed and went above and beyond on my Subaru Crosstrek. He even fixed repairs that were not fixed on a previous accident. My car looks great and Im super satisfied with the service!
Amazing performance parts!
Bought a oil line kit from IAG, had a issue and worked with Rick at IAG to resolve it. They went above and beyond to make sure I will return as a future customer and took care of the issues and then some. Great company who stands behind there products.